Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active … services and Operating Systems (Microsoft Windows 10) Essential You have notable experience in the following: Providing L1 technical support covering:Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configurationmanagement tools; especially Microsoft OS You should have more »
the infrastructure & operations manager. Key Responsibilities Provide efficient, effective, and friendly support services, upholding high customer service standards. Independently and collaboratively deliver ongoing support, management services, and maintain operational IT systems. Assist in the planning, testing, and delivery of new and improved systems, adhering to established procedures and documentation. … quo, work autonomously, highly motivated, organised, and customer-focused. Specialisms Analysts are expected to develop skills in specific technical areas, such as cloud infrastructure, configurationmanagement, Microsoft 365, application management, cyber security, networking & connectivity, and automation & orchestration. Specialisms will be supported by the company, contributing to career more »
in a work environment. Experience of embedded SW development, and C/C++ Programming. Object Orientated Desing experience, associated with UML formalism. Knowledge of ConfigurationManagement and code versioning tools (e.g. github,SVN or Redmine) Ideally have safety critical applications experience, in high hazard environments. Defence industry experience more »
