Washington, Tyne and Wear, North East, United Kingdom
Talent84 Ltd
build servers Integrate/develop applications using Qt. Automate tasks with scripting languages such as Bash and Python Utilize software engineering tools such as configurationmanagement systems, build processes and in-circuit debuggers in the software development process. Develop software/firmware in C++ and other selected languages … work orders, verbal and written instructions. Specify and use a full range of electronic test equipment, computer hardware and software. Provide technical input to Configurationmanagement so that appropriate documentation can be provided on a timely basis. Write engineering reports, test reports, procedures, progress reports, application notes. Work … embedded Linux, Yocto, Qt, embedded C and C++. Experience with advanced concepts of computer architecture, data structures and standard programming practices. Experience with software configurationmanagement tools, defect tracking tools, and peer review Well rounded, detail-oriented team player with good interpersonal skills. Creative and analytical approach to more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
for innovative & proactive team players who are not afraid to get stuck in. Day to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configurationmanagement database for Newcastle based assets. Coordination of local … joiners, leavers, movers where a DS service or asset is involved Contract Management for a subset of Digital Services contracts - supplier review meetings, performance management and contract renewals Performing local digital activities requiring low level technical competence Software Licencing management, evaluations, and renewal Desktop Management Procurement … of technical equipment from suppliers Project management of technical procurement projects Local event management in the context of DS service provision (eg. meeting rooms etc.) Leading the Carbon NetZero activities for the Digital Services Team General office management and support Behavioural Skills and Qualities: Service Managementmore »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited
in Newcastle, this role is pivotal in providing customer support to our clients. Key Responsibilities and Duties: This role will lead Operational Customer Service Management, providing ITIL standard incident, problem and change management support for all customers. Incident Management - Help manage major/complex incidents where required … to produce data analytical reports based on common trends for customers. This will include Service Availability reports, SLA's , Ticket Volume, Change performance. Problem Management - Drive Root Cause Analysis (RCA) and eradication planning across incidents to ensure performance improvement is delivered, ticket resolution within SLA and clear understanding of … the root causes of the problems. Change Management - Co-ordination and reporting of all changes. Weekly/Monthly reviews of changes past/future, reporting on change statistics and performance. Vendor management - Coordination collaborating with Tier 3 Operations when troubleshooting and planning network upgrades/delivery roadmaps. Process more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
BJSS
DevOps, TFS, or Jenkins. In-depth automation and scripting using tools such as PowerShell, AZ CLI, Python, Bash, Ruby, or Groovy. Detailed knowledge of configurationmanagement technologies like DSC, Puppet, Chef, SaltStack, or Ansible. Thorough knowledge of logging and monitoring tools such as Prometheus, Grafana, Azure Monitor, Azure more »
collaboration with our Tier1 and Tier2 Engineers as well as other areas of the business. The successful candidate will have a Customer focused, service management background and ideally a background in ITIL methodologies such as Change, Incident and Problem Management. Key Responsibilities and Duties: Within the Aqua Comms Operations … team, this role will lead Operational Customer Service Management, providing ITIL standard incident, problem and change management support for all customers connected across the Aqua Comms subsea and international terrestrial networks. Incident Management – Help manage major/complex incidents where required through to resolution/service restoration … to produce data analytical reports based on common trends for customers. This will include Service Availability reports, SLA’s , Ticket Volume, Change performance. Problem Management - drive Root Cause Analysis (RCA) and eradication planning across incidents to ensure performance improvement is delivered, ticket resolution within SLA and clear understanding of more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
BJSS
environments. Experience of containers and container orchestration (Docker, Kubernetes, EKS etc.) Experience with infrastructure-as-code tools like Terraform, CloudFormation or Pulumi. In-depth configurationmanagement, automation and scripting using tools such as Python, Ruby and Go. Detailed knowledge of platform and application automated deployment technologies like Puppet more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
policies and procedures. Provide highly efficient and effective service to the business in network and security infrastructure, data centres, and server rooms, Assist with configurationmanagement and auditing of all infrastructure services. Monitor systems, alert and remediate issues Assist with auditing of network infrastructure and data center services. … or Cisco Meraki. Experience troubleshooting and diagnosing network issues on cloud-based services. Experience using ServiceNow or similar ITSM Tools Knowledge of ITIL Service Management practices Benefits include: Excellent pension Scheme Training and progression plans Flexible working Private Healthcare Life Assurance Local Discounts International Opportunities Holiday Buy and Sell more »