Contact Management Jobs

Working as a Customer Services Representative within our IT team your role will include: - Answering incoming calls and record details of fault / request on call logging system - Appropriately fulfil or field all requests that are received into the Customer Service Centre to the appropriate team or person - Identifying and fixing...

Working as a Customer Services Representative within our IT team your role will include: - Answering incoming calls and record details of fault / request on call logging system - Appropriately fulfil or field all requests that are received into the Customer Service Centre to the appropriate team or person - Identifying and fixing...

This is a job opportunity within Capita, the UK's leading provider of business process management and integrated professional support service solutions... Assess business impact of IT Incidents and accurately assign SLA and follow escalation procedures as directed... To work under the direction of the CSC Manager and CSC Team...

Essential technical skills: * In-depth knowledge of Microsoft desktop and server operating systems and wintel environments * In-depth knowledge of Microsoft Exchange * In-depth knowledge of Citrix XenApp * In-depth knowledge of VMWare * Experience with Storage area networks * Knowledge of SQL Server Administration Desirable technical skills: * Knowledge of administration of...

Essential technical skills: * In-depth knowledge of Microsoft desktop and server operating systems and wintel environments * In-depth knowledge of Microsoft Exchange * In-depth knowledge of Citrix XenApp * In-depth knowledge of VMWare * Experience with Storage area networks * Knowledge of SQL Server Administration Desirable technical skills: * Knowledge of administration of...

Essential experience; Significant experience leading and managing Direct Marketing/CRM (preferably managing traditional Direct Marketing campaigns and CRM programmes as well as eCRM, mCRM and sCRM) Experience of using; data, complex customer segmentation, analytics and monitoring tools to support strategy, planning, campaign management and evaluation. Implementing cross channel contact management,...

To play an active role to champion direct marketing/relationship marketing campaign analysis... Delivery of Customer Insight capability for the business, in addition to core Marketing & Strategy services 5... To deputise as Marketing representative for the Pivotal contact management system to ensure strategic objectives and Customer Insight goals are achieved...

Perform business as usual configuration change on Cisco CUCM, UCCx, ICM and Unity systems... Demonstrated knowledge of telephony systems, applications and networks utilized by our enterprise, including: o Cisco Unified Communications Manager (CUCM) o Cisco Intelligent Contact Management (ICM) o Cisco Unified Contact Centre Express (UCCx) Experience of change management...

Ideally you will currently be working in a Payroll environment and would be interested in making the change to supporting payroll specialists in their use of this software The role involves telephone technical support of their clients in their specialist software and extensive use of their contact management software to...