Senior Business Analyst
- Hiring Organisation
- Jobleads-UK
- Location
- Thurrock, England, United Kingdom
hybrid role and needs to be on-site as required (likely to be at least 2 days per week) Brief overview of the Contact Management Programme The current contact management model is dispersed, with activity spread across the directorates leading to multiple front doors. This model … inefficient, costly and provides an inconsistent experience for users. We need to change this and are looking to implement a new contact management operating model which will reduce the number of direct contacts into service areas, allowing them to be properly filtered and directed to a successful resolution. ...