2 of 2 Contact Management Jobs

strategy while maintaining team motivation and focus. Strong commercial acumen, understanding how digital transformation has a direct financial impact. Strong internal and external stakeholder management skills – able to influence at all levels (Bottom to top) and sell the “story”. A technical qualification is not needed for the role … move the industry forward. Customer and Operational Transformation Lead a generational digital operational performance system and process transformation – including AI-led disruption response management, Real time Live train tracking and planning, asset monitoring, and safety planning. Direct the technology strategy for Customer Contact Transformation Programme in the Customer ...

required, along with occasional attendance at events outside normal working hours (with time off in lieu). Your projects will include: Developing a new Contact Management System (CMS) and managing the decommissioning of the existing legacy system. Overseeing implementation and enhancement of a Microsoft 365 Business Central accounting … system, including changes to the fixed asset register. Managing the deployment of a property management platform (Fixflo). Delivering a new corporate website. Key Responsibilities: Define project scope, objectives, and success criteria. Create detailed project plans, timelines, and budgets. Maintain all project documentation and governance processes. Lead and motivate ...