2 of 2 Contextual Inquiry Jobs in the UK

of impactful research work across industries, products, or platforms Proven expertise in both quantitative (e.g., survey design, statistical analysis, large-scale data interpretation) and qualitative (e.g., ethnography, usability testing, contextual inquiry) research. Experience collaborating with and influencing C-suite or senior leadership Experience working in agile, cross-functional teams with product and design stakeholders Strong storytelling and presentation More ❯

through a portfolio, case study or work samples. Scope, plan, and collaborate in service design activities across all phases of design and delivery Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal More ❯