Senior Real Time Analyst
- Hiring Organisation
- Zopa Bank
- Location
- Manchester, England, United Kingdom
outsourced contact centres. You’ll sit at the centre of live operations, monitoring performance, responding to changes in demand, and feeding insight into planning and decision-making. A Day In The Life Real-time monitoring Own the live performance view across multiple channels and sites. Respond to spikes … Coach and support in-house and outsourced Real-Time Analysts. Ensure real-time performance is reflected in forecasts and staffing plans, working closely with Planning and Scheduling. Planning Work with managers and heads of department to prioritise workloads and support service and business targets. Highlight upcoming risks ...