Service Desk Lead
- Hiring Organisation
- Connells Group HQ
- Location
- Caldecotte, Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
service delivery, and meeting Service Level Agreements (SLAs). You will act as a critical escalation point for complex issues, mentor staff, and drive continuous improvement through performance analysis.? Key Responsibilities: Subject matter expertise: Providing thought leadership, vision and technical due diligence Continuous improvement … service desk, including staff management, performance monitoring, and ensuring service level agreements (SLAs) are met or exceeded Service Excellence & Strategy: Driving continuous improvement in IT processes, procedures, and technology to support the business area, including managing the technical relationships with third-party suppliers Performance Metrics & Reporting: Reviewing ...