Director of Customer Service
- Hiring Organisation
- Alexander Rhodes Associates Ltd
- Location
- Cheltenham, Gloucestershire, UK
- Employment Type
- Full-time
also manage customer-side projects including offnet and multisite installations. The Customer Services Director will set and deliver the overall customer service strategy, drive continuous improvement, and ensure that all client interactions reflect company values and goals. Key Responsibilities: Delivering a world-class customer experience, driving customer … connectivity services would be important, ideally in a telco, mobile or utility provider Extensive experience with service delivery metrics, customer satisfaction analytics, and continuous improvement programmes Hands-on, "customer first" attitude, able to develop innovative ways to improve service delivery, driving higher satisfaction and faster ticket resolution ...