Contact Centre Director
- Hiring Organisation
- Careline Support Ltd
- Location
- Ringwood, Dorset, UK
- Employment Type
- Full-time
customer experience through responsive, compassionate and professional service delivery. Develop a high-performing and engaged Careline team, fostering a culture of accountability, wellbeing and continuous development. Drive operational efficiency, service innovation and continuous improvement to enhance customer outcomes and business performance. Work closely with the Managing … operations. Key Responsibilities Operational Leadership Provide inspirational leadership to the Careline management team and wider operational colleagues, creating a culture of accountability, collaboration and continuous improvement. Lead the day-to-day operation of the Careline service, ensuring consistent achievement of service standards, performance targets and customer satisfaction measures. Ensure ...