Service Manager
- Hiring Organisation
- United Kingdom Government
- Location
- Edinburgh, Midlothian, United Kingdom
- Salary
- £ 45 K
performance expectationsJob descriptionThis is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services.Working in a multi-disciplinary environment, you will collaborate with Product Managers, Delivery Managers, architects and operational colleagues … services are stable, compliant and delivering value.You will contribute to the effective running of services across the lifecycle, supporting governance, managing risk, and embedding continuous improvement based on user insight and data. Key Responsibilities:Manage and maintain live service performance, including monitoring KPIs and SLAs.Manage incidents, problems ...