Support Solution Expert
- Location
- Reading, England, United Kingdom
customers across the Customer Unit and Market Area.The position requires a strong understanding of customer Packet Core environments, disciplined root cause analysis, and a continuous focus on improving network resilience, service quality, and operational readiness. Key Responsibilities Provide advanced support for 5G Core, 4G EPC, Cloud Native Packet Core … root cause analysis and present findings, contributing factors, corrective actions, and service improvement recommendations to customers, senior management, and executive stakeholders. Drive continuous improvement in Packet Core serviceability, operational resilience, customer experience, and handover quality for complex solutions moving into support. Monitor operational KPIs ...