Head of Digital Domain
- Hiring Organisation
- Jobleads-UK
- Location
- Reading, England, United Kingdom
Executive Directors and senior stakeholders, providing strategic advice, challenge, and guidance while ensuring priorities, benefits, and outcomes remain aligned. Lead the design, optimisation, and continuous improvement of end-to-end digital customer journeys, including billing, moving home, leakage reporting, and outage communications, using customer insight, UX research … develop high-performing multidisciplinary matrix teams across UX, content, journey optimisation, engagement operations, engineering, and insight functions. Create a culture of accountability, collaboration, continuous improvement, innovation, and psychological safety across the Digital Engagement domain. Establish and monitor KPIs, OKRs, SLAs, and performance measures including digital adoption, task ...