Information Systems Team Manager Digital Access and CRM
- Location
- Sheffield, England, United Kingdom
role in shaping the future of digital public services. The role The postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such … customer experience, driving digital transformation and supporting the delivery of organisational objectives. Key Responsibilities Manage the specialist team responsible for the support, development and continuous improvement of the CRM platform and associated digital services. Oversee the development pipeline, platform performance, support arrangements, risks, dependencies and future service ...