23 of 23 Customer Analyst Jobs

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of … the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to … inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of … the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn indicators to … inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling : Leverage visualization tools such More ❯

Senior Customer Analyst - CDM Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst to join a leading global online marketplace. This role focuses on understanding, optimising, and growing the customer base through data-driven insights, particularly around loyalty … retention, and acquisition. What You'll Do: Analyse customer behaviour across the lifecycle using SQL and modern analytics tools. Deliver actionable insights through dashboards and storytelling (Tableau/Looker). Run and evaluate A/B and multivariate tests to inform marketing and growth strategies. Support growth targets by identifying opportunities to move customers through lifecycle stages. Collaborate with … marketing and senior stakeholders to influence customer strategy. What We're Looking For: Advanced SQL and experience with a dashboarding tool. Proven experience with customer analytics projects: single customer view, segmentation, churn, acquisition, LTV. Desirable: Python for stats analysis, experience designing and running A/B tests. Experience in e-commerce or tech environments with modern data More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last … lifetime has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations … support data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using SQL and … dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C environments Ability More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through … will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using SQL and … dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C environments Ability More ❯

Customer Insight and Data Solution Analyst Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high … products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Insight and Data Solutions Analyst Reports To Business Solution Owner We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a … pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and More ❯

Customer Insight and Data Solution Analyst Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high … products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Insight and Data Solutions Analyst Reports To Business Solution Owner We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a … pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

Customer Journey Manager (Agile Business Analyst)** Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating … customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate … insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary More ❯

Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating … customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate … insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary More ❯

Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer … experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the role: As a Technical Customer Support Analyst , you … will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines. Responsibilities: Provide technical support for clients and colleagues across various functions via multiple customer channels (including phone, email, and live chat More ❯

West London | Onsite | Salary Competitive | 1 Year FTC Visa Sponsorship not available. IMMEDIATE START Omnis Partners is assisting a leading international organisation in hiring an Interim Customer Analyst. This role offers a hands-on opportunity for a data-driven professional to influence customer strategy and drive pricing initiatives across several European markets. What you will do: • Develop and … optimise dynamic ticket pricing models across European markets. • Analyse pricing performance, competitor trends, and customer data to inform strategy. • Manage pricing data and governance within the ERP system. • Build customer segmentation and predictive models to drive personalisation. • Design and assess A/B tests and other experiments to evaluate commercial impact. • Provide actionable insights and dashboards for commercial … retail, leisure, or multi-market environments. • Strong Skills in SQL, Python, and data visualisation tools (Power BI preferred). • Experience in building models to deliver actionable insights. • Experienced with customer/CRM analytics and predictive customer segmentations. • Degree in a quantitative field (Statistics, Maths, Economics, Physics) is advantageous. Personal Attributes: • Results-driven, pragmatic, and focused on continuous improvement. More ❯

West London | Onsite | Salary Competitive | 1 Year FTC Visa Sponsorship not available. IMMEDIATE START Omnis Partners is assisting a leading international organisation in hiring an Interim Customer Analyst. This role offers a hands-on opportunity for a data-driven professional to influence customer strategy and drive pricing initiatives across several European markets. What you will do: • Develop and … optimise dynamic ticket pricing models across European markets. • Analyse pricing performance, competitor trends, and customer data to inform strategy. • Manage pricing data and governance within the ERP system. • Build customer segmentation and predictive models to drive personalisation. • Design and assess A/B tests and other experiments to evaluate commercial impact. • Provide actionable insights and dashboards for commercial … retail, leisure, or multi-market environments. • Strong Skills in SQL, Python, and data visualisation tools (Power BI preferred). • Experience in building models to deliver actionable insights. • Experienced with customer/CRM analytics and predictive customer segmentations. • Degree in a quantitative field (Statistics, Maths, Economics, Physics) is advantageous. Personal Attributes: • Results-driven, pragmatic, and focused on continuous improvement. More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more … effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more … effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work … with marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to … deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving the customer experience. Desirable More ❯

Are you ready to take Customer Value Management to the next level? We're building a new team to drive Customer Value Management (CVM) across our European retail markets, and we're looking for a Senior Business Analyst to join us. In this role, you'll be the bridge between strategy and action. Working closely with our … regional teams, you'll use data and insights to extend our customer-centric mindset, shape our performance tracking, and steer commercial decisions. Your in-depth understanding of business processes will ensure our CVM initiatives are successful on the ground. What you'll be doing Strategic partner to regional markets: Act as a trusted advisor to local leadership, aligning on … strategic priorities, interpreting market dynamics, and steering initiatives with measurable commercial and customer impact. Shape CVM evolution: Define and advance the vision for Customer Value Management by driving a holistic customer perspective and enabling market-wide personalization strategies. Embed a value-driven mindset : Collaborate with teams across markets to make business decisions based on customer value. More ❯

CRM Consultant/Business Analyst Salary: £45,000 – £50,000 (DOE) Location: Fully Remote (UK-based candidates only) Employment Type: Permanent | Full-time About the Company We’re recruiting on behalf of a dynamic consultancy that partners with clients across multiple industries to help them transform the way they use CRM and customer engagement technology. With continued growth … and exciting new projects in the pipeline, they’re now looking for a CRM Consultant/Business Analyst who combines technical know-how with exceptional stakeholder management and problem-solving skills. The Role As a CRM Consultant, you’ll work closely with clients to understand their business goals, gather and analyse requirements, and design CRM solutions that truly deliver … project managers, and clients to deliver high-quality CRM solutions. Contribute to continuous improvement and knowledge sharing within the team. About You Previous experience as a CRM Consultant , Business Analyst , or similar client-facing role. Strong understanding of CRM systems — ideally across multiple platforms (e.g. SugarCRM, Zoho, HubSpot, Fonteva, Workday). Excellent stakeholder management and communication skills — you can More ❯

tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters. The Opportunity We’re looking for a Business Analyst who’s ready to help shape Dynamics 365 CE solutions that actually work for the people using them. You’ll be part of a close-knit delivery team working … Support testing, training, and change management to ensure successful adoption Champion continuous improvement and user experience throughout the project lifecycle What You’ll Bring Proven experience as a Business Analyst working with Dynamics 365 Customer Engagement Strong stakeholder engagement and communication skills Ability to document and translate business needs into technical requirements Understanding of business processes and CRM More ❯

Our blue-chip client is recruiting an IT Customer Support specialist to provide first-line support for technical and account queries, triaging tickets based on urgency and impact, setting clear priorities and escalating more complex issues. You will maintain accurate records of technical issues, and solutions provided, as well as expanding and maintaining service documentation and client knowledge base … work with Development and QA teams around testing, low code tools and DevOps support. You will have at least 2 years of IT related experience, excellent inter-personal and customer facing skills. Have solid IT support experience using Windows, AD etc. Any exposure to SQL would be beneficial. As this role is based onsite in Hatfield, you will ideally More ❯

Launch Your Career with Cook SystemsReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a More ❯