9 of 9 Customer Analytics Jobs in the City of London

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior … Manager, you’ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of More ❯

that builds lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing. Job Purpose As The Independent continues to evolve as a data-informed, diversified media business, the Head of Customer Analytics is needed to lead the development … and growth of our Reader Revenues (Customer Marketing) propositions and Anonymous-to-Known (A2K) strategy for collecting first-party data in the UK, US and ROW. This role spans our reader subscription base, as well as those who contribute and our registered user base, and will be critical in ensuring consistent and profitable growth through deep analytical insight. About … You A highly motivated, results-orientated and commercially astute analytics leader, with a proven track record in a high-performing customer/data team. You are experienced in user acquisition, retention, and overall customer base management. Resilient and adaptable, you can thrive in a fast-paced environment, are comfortable working across multiple business functions, and possess the More ❯

that builds lasting trust, diverse revenue streams, and a thriving future for quality journalism. The department consists of four teams: Data Science & Engineering, Data Intelligence & Monetisation, Research & Insight and Customer Marketing. Job Purpose As The Independent continues to evolve as a data-informed, diversified media business, the Head of Customer Analytics is needed to lead the development … and growth of our Reader Revenues (Customer Marketing) propositions and Anonymous-to-Known (A2K) strategy for collecting first-party data in the UK, US and ROW. This role spans our reader subscription base, as well as those who contribute and our registered user base, and will be critical in ensuring consistent and profitable growth through deep analytical insight. About … You A highly motivated, results-orientated and commercially astute analytics leader, with a proven track record in a high-performing customer/data team. You are experienced in user acquisition, retention, and overall customer base management. Resilient and adaptable, you can thrive in a fast-paced environment, are comfortable working across multiple business functions, and possess the More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data … will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies Using SQL … and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce, tech, or other data-led B2C environments More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … influence decisions at C-suite level and shape the direction of a business that is committed to becoming truly data-first. The Role: You’ll work within the central analytics team, using deep-dive analysis and data visualisation to deliver actionable insights and recommendations that drive business growth. Working closely with senior leaders, you’ll be a key player … in enabling a data-driven culture and helping to shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … influence decisions at C-suite level and shape the direction of a business that is committed to becoming truly data-first. The Role: You’ll work within the central analytics team, using deep-dive analysis and data visualisation to deliver actionable insights and recommendations that drive business growth. Working closely with senior leaders, you’ll be a key player … in enabling a data-driven culture and helping to shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key More ❯

tens of thousands of daily orders across hundreds of cuisines. The business provides end-to-end logistics support for its partners, from delivery operations to pricing, promotions, and market analytics, helping restaurants optimise performance and drive sustainable growth. THE TEAM You’ll join the Customer & Market Analytics team, part of a wider 25-person Analytics function … led by the Director of Analytics. The team is highly data-driven, supporting commercial and strategic decision-making through advanced analytics and insight generation. Reporting into an established Manager within the Customer Analytics function, you’ll work alongside a group of experienced analysts and senior managers specialising in pricing, promotions, and market dynamics. THE ROLE This role … summarising pricing dynamics, competitor moves, and wider market shifts. Partnering with cross-functional stakeholders to ensure insights drive tangible commercial and strategic outcomes. SKILLS & EXPERIENCE REQUIRED Experience in data analytics or commercial insights, ideally within tech, e-commerce, food delivery, or retail. Strong SQL skills (experience with BigQuery preferred). Skilled in data storytelling — able to translate numbers into More ❯

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business … challenges into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work … accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels) for data wrangling, analysis, and modelling. Ability to communicate complex More ❯

can join for a few months, build the right dashboards, connect the data, and give the commercial teams the tools they need to scale. Core Deliverables: Build out revenue & customer analytics (SaaS metrics: churn, LTV, cohort analysis) Create dashboards and reporting tools for marketing & sales Lead a HubSpot redesign (new customer structures & deal data tracking) Implement dashboard … months Rate: £300 - £350 a day outside IR35 Location: Fully remote This is a great opportunity for someone who thrives on parachuting in, making sense of complex revenue and customer data, and leaving behind tools and processes that make a lasting impact. More ❯