a flexible hybrid model (3 days remote, 2 days on-site) Senior Data Analyst Role Overview : Embark on an exciting journey with our vibrant Customer & Marketing team based in Bristol, where you'll play a pivotal role in propelling our business forward. Join our client, a 125-year-old … use your analytical skills to provide insights and reports on a project-by-project basis and become a subject matter expert in our digital customerengagement realm. Opportunities in the Senior Data Analyst Position : Contribute to initiatives crucial for enhancing customer retention and digital renewals. Shape product … insights and data-driven suggestions. Collaborate closely with diverse teams to ensure informed decision-making grounded in data. Responsibilities : Analyse user data to decipher customer patterns and behaviors within our mobile app. Spot trends and glean insights to enrich our digital retention strategy. Quantify the business impact of product more »
brands. The company has seen exponential growth over the last 5 years and we are now looking to add a new Loyalty and Digital Engagement Manager to the UK team to help us build upon our success. This is a new full time, hybrid position, based out of our … London Bridge office (SE1) and is a fantastic opportunity for an experienced loyalty professional to join the CustomerEngagement and Loyalty team and play a pivotal role in growing the business. If you have a strong proven background in loyalty with a desire and passion to make a … real difference, this could be the ideal position for you. Reporting directly to the Director of Customerengagement and Loyalty, you will revitalise the marketing strategies for the UK a business and have a hand in the direction the business will take over the next 5 years. Key more »
The Engagement Manager role is a critical role within the TEKsystems Global Services (TGS) Practice Delivery organization and is responsible for managing one or more projects/engagements at a time. A successful Engagement Manager possesses skillsets for managing teams, client facing, stakeholder management, delivery processes, issue resolution … for all customer engagements. The delivery function varies in responsibility from account to account, but a successful Engagement Manager is responsible for common activities such as on/off boarding of team members, people management, customer management & reporting, finance management, support project team member activities, issue resolution … and supporting other Delivery leads within the account portfolio, and project/engagements. The Engagement Manager assumes accountability of meeting customer expectations, delivery assurance of scope of services, deliverables, and all-round outcomes from the engagements. The Engagement Manager is responsible for qualifying and quantifying the business more »
Senior Developer - Salesforce - CustomerEngagement Permanent CRM-Apex-Mulesoft-Financial Services Cloud-CustomerEngagement Platform Remote £Very competitive salary + Bonus + Benefits Very good communication skills as you will be talking with senior people for ideas flowing/challenging the status quo. Ideally will have … team - Team size 2 Developers 2 vendor developers &2 BA's The Claims side is live, and the placement side will be live soon. CustomerEngagement Platform. Senior Developer - Salesforce - CustomerEngagement Permanent CRM-Apex-Mulesoft-Financial Services Cloud-CustomerEngagement Platform Remote £Very more »
marketing mix, leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications. OUR PURPOSE: So what do we actually do? Put simply we … exist to create useful and delightful experiences for people. It’s why we describe ourselves as ‘the challenger agency for challenger brands’. The CustomerEngagement team is a more recent arm of the VCCP Partnership. Our vision is to transform the work for our clients by combining … of brand thinking, data intelligence, creativity and technology. THE ROLE: We are looking for a strong Midweight Project Manager who can manage key CE (customerengagement) projects within the VCCP Partnership. These work will range from CustomerEngagement and CRM focused, strategic, data-led and production more »
Job Description Zendesk is looking for an experienced Customer Experience individual to join our CustomerEngagement organisation in the role of Value Architect. The Value Architect is responsible for providing Zendesk customers and prospects advice and guidance on CX Strategy, the capabilities needed to be successful in … achieving their business strategy, and building out value insights based on detailed customer discovery and the associated CX Strategy advisory. We’re looking for someone experienced, innovative, and engaging. You should be well versed in customer support and contact centres, knowledgeable in the technology that supports contact centres … professionals set and achieve their various strategies, A Value Architect at Zendesk plays a pivotal role in developing innovative B2C, B2B and B2B2C digital engagement strategies with strategic customers and partners, during the pre-sales motion that follows the client lifecycle. The Value Architect works with both new prospects more »
Purpose of role As a Digital CustomerEngagement Specialist your role is to share relevant and regular digital content with our global customer base, ensuring customers feel part of the Keyloop family and use our products to best effect. You will play a pivotal role in designing … and executing a digital engagement strategy where success hinges on your skills in proactive customerengagement to increase product adoption, reduce support cases, and enhance the overall customer experience to retain customers. Your efforts will directly impact customer retention metrics and contribute to the overall … success of our customer-focused initiatives. The role will involve the need for a flexible approach, independent and TEAM working, collaboration with key stakeholders from many other departments and a strong ability to communicate across a range of cultures. Key Duties & Responsibilities Design and execute a digital engagementmore »
Eckoh is a market leader of CustomerEngagement Security Solutions, supporting an international client base from our offices in the U.S. and the UK. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and … world secure and we believe everyone should be able to trust every brand and engage without risk. Today, our aim is simple, to enhance customerengagement and security solutions, helping our clients make every contact centre experience satisfying and secure for consumers. We are looking for a Legal … Christmas & summer company events · Focused on education and training (conference attendance, higher education sponsorship) Our on-going journey: To be the market leader for CustomerEngagement data and payment security, maximizing client value and retention, making cloud technology our primary platform to support our continuous growth in in more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Thrive Homes
CustomerEngagement & Insight Officer/Case Handler (Complaints) Hemel Hempstead (Hybrid/Smart Working) Salary up to £33,746 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated CustomerEngagement & Insight … Officer to join our Customer Services department. As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction. Thrive is proud to deliver flexibility … out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team. Updating and sharing complaints dashboards with the business to ensure complaints more »
IoMT. It is a non-stop journey, managing cyber risk through automation and data-powered insights. Here at Forescout, we are committed to delivering customer success. This is not just outcomes but also great customer experience. The Gainsight Administrators play a crucial role in achieving both customer … for customers across the lifecycle, thanks to the Gainsight workflows. As a Gainsight administrator, who will collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements. You will translate these requirements into technical designs that you’ll implement in Gainsight and, at … scalable processes and solutions on the Gainsight platform to support business goals. The job title is a mid-level management level position in the customer service department. You’ll work alongside upper management to promote retention of customers and overall positive experience with the brand. Additionally, the Gainsight administrator more »
We are looking for an experienced Dynamics 365 for CustomerEngagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and … all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to more »
values and behaviours, Willmott Dixon could be the place for you. * Flexible * Fun * Uncomplicated * Genuine and friendly * Innovative and keen to improve * Responsive to customer needs Our customers are really important to us and we strive to provide our customers with the IT applications that they require to do … of situations. With this in mind, in addition to the required technical skills for the role, we are looking for people that have exceptional customer facing skills with an ability to explain technical matters in business language to key stakeholders within the business. Within the role you will: * Provide … as challenges arise. * Complete software development for projects and smaller pieces of work to a high standard, including but not limited to Dynamics 365 Customer Engagement. * Experience in implementing or supporting Dynamics 365 CustomerEngagement required. Skills/knowledge/experience required includes: * Experience in implementing or more »
your ideas will be heard and valued. You'll have the chance to shape and influence the company's digital marketing strategies, ensuring optimal customerengagement and satisfaction. The role is based in the vibrant city of London, offering a wealth of cultural experiences and opportunities for personal … a pivotal role in shaping our client's digital presence. Your primary focus will be developing and implementing comprehensive digital marketing strategies that enhance customer engagement. You will utilise advanced CRM systems to understand customer behaviour, tailoring marketing efforts to meet their needs. Collaboration is key in this … trends and advancements in digital marketing and CRM technologies will be crucial for success. . Developing and implementing comprehensive digital marketing strategies to enhance customerengagement . Utilising CRM systems to analyse customer behaviour and tailor marketing efforts accordingly . Collaborating with cross-functional teams to ensure more »
West Malling, Kent, South East, United Kingdom Hybrid / WFH Options
Cabot Credit Management Group Limited
you an experienced SQL user? Are you confident in working with large datasets ? Do you enjoy driving continuous improvement in both business performance and customer journeys ? If you've answered yes, then you could be the right person to join the CustomerEngagement & Decisioning team in our … private health insurance, plus much more. As our new Strategy & Inventory Analyst, you will be responsible for supporting with analysing and the optimisation of customer treatments to achieve a positive outcome for our customers through the strategic use of Cabot Account inventory. This will include inventory analysis, report building … Delivery followed up with email succinctly communicating the principal findings and resulting recommendations. Managing strategy and inventory account queries and providing recommendations to the CustomerEngagement & Decisioning Department. Support other members of the CustomerEngagement & Decisioning department in the delivery of their projects. The proactive identification more »
This partner has been expanding and has recently won several large projects and as a result, needs to grow their D365 CE/D365 CustomerEngagement team to continue to provide a high-quality service to their clients. You will be integral to defining and delivering the best … solutions to customers using the latest version of CustomerEngagement and Power Platform. What will you be doing? - Ensuring technical work is produced to a high standard - Customise and configure D365 CE to a high standard - Understand customer's technical requirements, formulate and present ideas on how … you can meet their requirements - Using .Net development tools to enhance and extend Dynamics 365 CustomerEngagement - Develop Azure components including Logic Apps and Function Apps What skills and experiences do you need? - In-depth knowledge of Dynamics CRM/D365CE - Experience in designing and developing Power Platform more »
Azure platform, and SQL. The primary responsibility of this role will be to leverage their expertise to develop and customize solutions within Dynamics 365 CustomerEngagement and Power Platform. Key Responsibilities: Develop and customize solutions within Dynamics 365 CustomerEngagement and Power Platform. Collaborate with cross … Minimum of 5-6 years of experience in software development. Proficiency in C#, .NET, JavaScript, Azure platform, and SQL. Experience with Dynamics 365 online CustomerEngagement or other versions (2011, 2013, 2015, 2016). Strong understanding of Power Platform. Excellent problem-solving and analytical skills. Ability to work more »
Web, Mobile and Software Development Recruitment with specialist roles across the globe - www.pearsoncarter.com Keywords: Microsoft Dynamics CRM, Dynamics CRM, CRM, D365, Dynamics 365, Microsoft, Customer, Sales, Engagement, Marketing, CustomerEngagement, Microsoft Dynamics 365, Microsoft Dynamics 365 CE, Microsoft Dynamics 365 CustomerEngagement Power Apps more »
new and plays a crucial role in driving revenue and building strong partnerships. This role involves managing existing accounts, identifying growth opportunities through proactive engagement and obtaining new logos. These roles are vertical specific unless clearly stated. Key Responsibilities: Executes the individual account management strategies to achieve and exceed … the customer growth & retention targets. Acquire new logos as per Vertical new customer sales expectations. Develop SME in JATO’s solutions specific to the automotive Vertical. Develop customer relationships while uncovering growth opportunities through proactive customerengagement and support of our Marketing campaigns. Works with … prospects Accountable For: Achieving assigned target through a combination of increasing sales, retention and value of current business Acquisition of new logos Developing exiting customer relationships towards trusted partner status To develop SME in all relevant JATO products specific to our vertical customer base. Understand our competitors to more »
What you'll be doing: An exciting opportunity has arisen foran MS Dynamics 365 (CRM/CustomerEngagement) and Power Platform Technical Solutions Architect to join our Microsoft Business Apps Practice, the top UK Dynamics practice in Government and growing across a range of industries. If you have … programme to achieve the successful delivery of an integrated solution, including leading the projects delivery team. Leveraging your knowledge of the entire Dynamics 365 CustomerEngagement suite, including Dynamics 365 for Sales, Dynamics 365 for Customer Service and Customer Insights. Leading the configuration and customisation of … projects and within high-performing, collaborative teams. Supporting practice development activities. Participating in pre-sales activities. What experience you'll bring: Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users. Experience more »
primary commercial relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life … management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services. A quota carrying sales role, you will be required … monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals. You will be required to regularly evaluate the relevance and effectiveness of more »
and Power Platform Architect London/Hybrid What you'll be doing: An exciting opportunity has arisen for an MS Dynamics 365 (CRM/CustomerEngagement) and Power Platform Technical Solutions Architect to join our Microsoft Business Apps Practice, the top UK Dynamics practice in Government and growing … to achieve the successful delivery of an integrated solution, including leading the projects delivery team. o Leveraging your knowledge of the entire Dynamics 365 CustomerEngagement suite, including Dynamics 365 for Sales, Dynamics 365 for Customer Service and Customer Insights. o Leading the configuration and customisation … high-performing, collaborative teams. o Supporting practice development activities. o Participating in pre-sales activities. What experience you'll bring: o Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users. o more »
in the UK. As the Microsoft Dynamics 365 CRM Presales Solution Architect, you will be primarily responsible for driving compelling Microsoft Dynamics 365 CRM (CustomerEngagement) solutions while also acting as a techno-functional subject-matter expert and trusted adviser for internal stakeholders and clients. As the Microsoft … provide solutions to win and successfully deliver excellence. You will also be responsible for providing advisory, technical solution architecture and program management for key customer engagements. The Opportunity : Act as a trusted adviser to internal stakeholders and clients on relevant business needs Demonstrate passion for technology consultative solution selling … strategy, solution architecture, design, and oversight for enhancing and extending Microsoft Dynamics 365 CRM and Microsoft Power Platform applications in both projects and support engagement Oversees highly complex demonstrations (e.g., business value workshops, architectural design sessions, and proof of concept (POC) sessions, pilots) of end-to-end Microsoft Dynamics more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
CPS Group (UK) Limited
office. The role will be developing applications that will interface with Microsoft Dynamics 365 and you will likely have experience in the Microsoft Dynamics: Customer Service module, or Field Service module or CustomerEngagement module for example. Essential skills/Experience: CRM Development Ideally Dynamics 365 Development … Customer Service Module, Sales Module, Field Service Module, Dynamics Portal, Customerengagement (Exposure would be great, it's not essential) Software development experience/exposure in designing and building web applications using C#, .NET, ASP.NET, The business uses .NET 6.0 therefore exposure to the latest versions would more »
Wigston, Leicestershire, East Midlands, United Kingdom
CROMWELL GROUP HOLDINGS LTD
customers. And we do this through our purpose of Keeping Industry Working . The primary focus of the team is to create an amazing customer experience by defining and delivering multi-channel, B2B merchandising activities which allow customers to find, research, and buy with confidence. Working in close collaboration … with cross functional teams, you will be responsible for leveraging insight, conducting research and drawing on technical expertise to understand customer's needs and purchasing behaviour across channels. From this you will develop a merchandising plan which drives commercial benefit, customerengagement and a competitive advantage. Success … is measured through a customer and commercial lens with KPIs aligned to team and business objectives. What's in it for you? Competitive Salary Company Bonus Competitive annual leave allowance with annual purchase scheme Group Personal Pension Company Funded Healthcare Cash Plan Commitment to employee development plans 24/ more »
Employment Type: Permanent
Salary: Competitive Salary+Bonus+30 Days Leave+Pension
people experience audio and communicate. Our flagship product IRIS Clarity uses cutting-edge AI-driven voice isolation to eliminate noise from both sides of customer calls, leaving only the conversation and proven to drive agent focus, productivity and customer experience. Born out of our work in Formula One … and marketing teams across IRIS to deliver these programs. This role will suit someone with significant channel experience within the CX, SaaS, or broader customer service space, but to be truly successful in this role you will need to demonstrate clear experience in delivering a cohesive partner strategy covering … in managing partner programs from both a sale and proposition angle Strong preference for experience in selling software (cloud-based preferably) within the Digital & Customer Experience domain (Contact Centre, CustomerEngagement, Customer Service, Telephony, CRM solutions) Strong preference for experience selling into sectors where voice is more »