21 Customer Engagement Jobs in the North West

to lead the team and deliver value to our customers and support the commercial and bid team to win new business and grow the customer base and contribute to the ASPIRE strategy and be at the forefront of value-add initiatives. In this role you will have full ownership … in the past with responsibility for budgets in the region of £/€500k to £/€3m, or beyond. You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams … can bring together the right group of people to deliver the right solution and play a leading role in understanding the needs of the customer, to address customer challenges and understand the commercial balance required to nurture a growing element of our organisation Qualifications You will have experience more »

Are you a motivated, experienced CRM Manager looking to play a crucial role in driving an exciting business customer onboarding strategy to new heights. You will be our client's customer champion within the organisation, responsible for leading the entire customer onboarding experience, improving activation and for … They never stop learning and celebrate their successes together. The Role As CRM Manager, you will be responsible for designing, implementing and managing our customer relationship management strategy to optimise customer onboarding and sign-up completion rates. You will initially sit within the marketing team, but will work … closely with UX, customer success, platform ops and engineering to develop and execute CRM initiatives that drive customer activation and engagement during the exploratory (app store) and onboarding process. Reporting to the Head of Marketing you will have the opportunity to shape the CRM program and make more »

further analytical projects reared during the course of project delivery. Projects you’ll drive: Development of a ML model to predict the likelihood of customer engagement following a specific operational action for a financial services business. Development and deployment of an LLM solution to recommend the appropriate course … We believe in being honest throughout the organisation and expect the same in return. We commit to high levels of transparency from our first engagement, right through to the last and is driven from the CEO. Team Player: Whilst individual success is important, we do not believe in prioritising more »

for email marketing design and delivery and collating and communicating design briefs to creative teams. Ownership of campaign QA testing and deployment though the Customer Engagement Platform - BRAZE Manage customer segment and selection activity from defining the targeting method to writing data selection briefs through to delivery more »

be at the heart of business-critical projects and play a key role in one of the largest Microsoft Dynamics 365 Finance & Operations and Customer Engagement transformation programmes in Europe, working to replace several heritage systems globally. On offer is the chance for development both within the project more »

channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities: Plan and deliver effective communications for customer retention, revenue and engagement. Evaluate and improve CRM Comms. … content, app push notifications, in-app messaging, and other touchpoint impacts. Leverage data to deliver a personalised and targeted journey for the Beauty Bay customer, and ensure a fluid journey exists to on site content. Ensure effective end-to-end delivery of CRM Comms including planning, briefing, copywriting, set … up, proofing, translation, implementation, and campaign/weekly reporting. Execute & help to develop customer segmentation , with communications that are appropriately targeted for best impact with territory and translation consideration. Drive success via the CRM testing programme , ensuring good visibility of overall results and testing mechanics to improve KPIs. Understand more »

business objectives and position them as leaders in the industry. Key Responsibilities: Develop and implement comprehensive data strategies that support product and service diversification, customer engagement, and operational efficiency. Lead and establish a best-in-class data team capable of supporting the growth of our organization and providing … compliance with regulations and data governance standards. Provide data-driven insights and analytics to support decision-making across the organization, from product development to customer acquisition. Manage team performance, set goals, and provide feedback to drive continuous improvement. Collaborate with project managers and cross-functional teams to ensure timely more »

minded and have a love for data & spreadsheets! You will be using data to help the development and implementations of new products & systems, drive customer engagement and improve overall business improvement through data driven decision making. Role & Responsibilities: Identify issues, and with stakeholders to implement solutions Deliver root more »

lead generation processes, and analysing data to drive strategic decision-making. Key Responsibilities: Develop and implement marketing strategies to drive demand generation and enhance customer engagement. Utilise marketing automation tools to streamline processes and optimise lead nurturing activities. Oversee ecommerce and marketplace management, ensuring effective performance and growth. Analyse more »

are a national award-winning organisation. A role that will come with vast levels of up-skilling, if you can bridge the gap between customer needs & technology solutions, this will be a great opportunity for you. Role: Implementation Consultant Salary: Up to £45,000 Location: Manchester based H/… O – Hybrid (One day a week requirement) Contract Type: Permanent Skills to succeed in this role: A blend of development ability & customer engagement skills. Experience with data manipulation using tools like Excel. Sound ability with SQL - writing quieries, knowledge of stored procedures etc. to look at application/ more »

presentation skills to effectively convey technical information. Strong organizational abilities to manage multiple tasks and priorities effectively. Flexibility to travel for field sales and customer engagements. Salary: Competitive salary ranging from £39,000 to £45,000 per annum, depending on experience and qualifications. If you possess a blend of more »

technical knowledge and commercial acumen, making it ideal if you are seeking a career that merges technical expertise with strategic business impact in a customer-facing capacity. You have a strong desire and interest to engage with customers on the commercial or sales side of the business, adept at … pricing quotations, and delivering compelling technical proofs of concept (POCs) and presentations. Your skills enable you to uncover and develop additional commercial opportunities, enhancing customer engagement and expanding business reach. You will be comfortable presenting technical concepts to stakeholders and have deep technical discussions with customers. This role more »

Air division of one of the world's largest Aerospace & Defence organisations globally, from their office in Warton. What you'll be doing: * Supporting customer engagement, capturing user and system requirements. * Develop architectures and assess concept options for the Information System. * Generate detailed system specifications. * Identify technologies needed more »

covering both Application and Infrastructure. Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space. You would play a vital role in this companies more »

re passionate about all things racing, we love the sport and it’s in our DNA. Using best-in-class technology, digital innovation, and customer engagement, we are developing the Tote reaching new audiences with innovative products. Our headquarters in Wigan is the main hub for our team more »

part of the Architecture Services Team. In this role you'll be the first port of call for creating Cisco Security solutions that solve customer problems. You'll be developing the skills and abilities of a Subject Matter Expert (SME) in the full Cisco Security portfolio, including, but not … to, SD-WAN, Umbrella, Duo, FirePower, FMC, ISE, CDO and Secure Network Analytics/Stealthwatch. You will take responsibility as the technical lead on customer projects and will be producing high quality design documentation when required within a given project or customer engagement. Working with your Team Leader … community, ensuring existing customers are getting the most out of their investments into Cisco Security solutions, and enabling the Sales community to grow the customer base. As Senior Security Architect - Cisco , you'll be responsible for: Helping to understand, scope and document customers' business and technical requirements. Producing BoMs more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … AWS Partnership available. You will be working for the AWS Practice which consists of some of the best Architects, DevOps Engineers and Consultants. The customer engagements are varied and the exposure to cutting-edge technologies is always present. You will work in a mixture of teams to deliver solutions more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience … Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

actions and preventive action for all incidents ensuring services provided remain operational and minimise disruption to customers. Responsible for the identification of risks and engagement of the risk management practice to inform risk owners of the requirement for risk assessment and mitigation. Accountable for the communication with customers to … changes. Form part of, and lead where required, the application support team in their remit within the major incident process. Ability to travel for customer engagements and meetings as required. Participation in the on-call rota for the provision of management support. Requirements: Demonstrable experience of managing a service more »

with cross-functional teams including marketing, design, and IT to deliver impactful online campaigns. Develop and implement innovative strategies to increase online sales and customer engagement. What We're Looking For: Proven experience in ecommerce, particularly with Shopify and website launches. Strong analytical and problem-solving skills. Excellent communication … and teamwork abilities. Proactive and detail-oriented mindset. A passion for delivering top-notch customer experiences. Why Join Us? Competitive salary of £27,000. Central Manchester location, easily accessible by public transport. Opportunity to work with a talented, collaborative team. Professional development and career growth opportunities. If you are more »

I am working with a leading software company who are currently experiencing rapid growth and a variety of exciting customer engagements across a variety of sectors, to support this they require an Implementation Developer to join the team The role is being offered on a Hybrid basis with one … and is for a Fullstack Software Engineer working as part of the team concentrated on client delivery. The role is working directly within the Customer Success Team which is a dedicated team of individuals that implement and support their product with and on behalf of their customers. The team … consists of customer success managers, 1st and 2nd line support, implementation consultants, data migration specialists, technical authors, trainers, and of course, the role in question – developers/technical specialists. As a developer in CST, there’s no such thing as a typical day, the work is varied and interesting more »