10 Customer Engagement Jobs in Scotland

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Customer Experience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity and … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a Customer Experience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen, Scotland. more »

requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services. The Job Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules. Support Digital Transformation deployment, go … whilst nurturing and supporting our business during their transition to the technology from legacy services The Person In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation. Proficiency in programming languages including C#, JavaScript and JSON with strong more »

Marketing Specialist to grow the channel. You’ll partner in shaping the overall lifecycle & communication strategy and drive execution to specific audiences throughout the customer journey. You’ll nurture the customer through the different stages from on-boarding to post purchase flows identifying valuable customer touch points … through analyzing customer behavior. You will be setting up engaging campaigns, executing transactional and behavioral triggered emails on a large scale. Key Responsibilities: Support the overall email by enabling testing strategies around creative, messaging and segmentation to optimize overall customer outreach and performance Own the customer lifecycle … strategy, optimizing the series based emails (welcome series, abandoned cart, post purchase and lapsed buyer) Manage and execute all drip campaigns throughout the customer lifecycle journey from activation to retention using transactional and behavioral triggers to ensure high customer engagement Dive deep into user data and analyze more »

Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we … their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword … performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer Experience between Sword and assigned Customers to ensure the experience and service they receive retains long standing engagements, delivers operational success and excellence, demonstrates more »

our products. You will be expected to work in collaboration with our software development, data management, product management, sales and marketing teams to support customer engagement, product roadmaps and realising the opportunities for sales growth. This is an exciting opportunity to play a key role in the expansion … part of the Idox team: https://www.idoxgroup.com Key Responsibilities Provide pre-sales technical support to existing and prospective customers Gather and analyse customer business needs and technical requirements Lead pre sales engagement activity focused on GIS and geospatial technology products Provide geospatial product demonstrations and presentations … Proposing realistic solutions to customer geospatial challenges Assisting with the development of technical proposals and bids Working with product management teams to shape product roadmaps driven by customer insight Collaborate with other internal teams to deliver high impact solutions Staying abreast of key industry trends and identifying target more »

permanent and full-time, and you will report to our Client Services Director. Duties and responsibilities: Develop and execute email marketing strategies to drive customer engagement, retention, and conversion. Create compelling email campaigns, including content creation, segmentation, and scheduling. Manage the end-to-end email marketing process, from more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Primary Skills:- SAP BASIS & SQL Database Administration. Secondary Skills:- Windows Server administration as per SAP requirement Key Accountabilities more »

and to budget according to the programme Define project consent strategy, considering company strategic aspects to optimise individual project consent. Consenting strategy includes: partner engagement, authority processes, sequence of activities, project risks, approach to procurement, internal resources Define and lead consenting risk continually at project level. Clear and proactive … communication of risk Establish Consenting Core Team and processes Ensure delivery of consent team members Responsible for statutory customer engagement strategy Ensure strong collaboration for all packages in relation to consenting risk and deliverables Responsible for Consenting advice and manage input to due diligence and market activities Drive more »

for manifesting purposes. Continuously promoting a pro-active HSEQ culture, ensuring participation and compliance. Presenting a positive Company image through first class service and customer engagement. Continually seeking to improve operations, safety performance and identify cost savings. Minimum Qualifications and Competencies 0 -5 Ton Counterbalance Forklift more »

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … Data Solution Architect you will be expected to take an architecture lead role on our client’s solution delivery engagements, with high levels of customer engagement. This will involve ongoing analysis of business requirements throughout the lifetime of the service. Candidates will have a strong understanding of data architecture more »