1 to 25 of 30 Customer Engagement Jobs in the City of London

Head of Customer Success Remote/Hybrid (UK) | Full-Time Join Logicalis as We Build the Future of Customer Success At Logicalis, we're more than a technology solutions provider—we're Architects of Change. As one of only five Cisco Global Gold Partners and ranked within … Microsoft Azure partners globally, we help organisations accelerate their digital transformation through innovative technology, strategic expertise, and exceptional customer outcomes. We're now looking for an experienced and commercially minded Head of Customer Success to define, build, and lead our Customer Success function across our Networking Solutions ...

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Tea m: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders . About ...

ServiceNow Senior Engagement Manager (SEM) is responsible for leading ServiceNow engagements, typically managing multiple concurrent projects. This includes full lifecycle oversight from pre-initiation through go-live and closure, with ownership of governance, commercial performance, stakeholder management, and team enablement. The SEM serves as the central delivery lead, ensuring … alignment across internal teams and customer stakeholders, driving outcomes that deliver business value and exceed client expectations. Key Responsibilities: Delivery Ownership & Engagement Leadership · Own and manage delivery across a portfolio of smaller ServiceNow engagements, ensuring alignment to NowCreate and Konversational delivery governance. · Lead engagement governance including RAID ...

100+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. If you're someone who enjoys owning customer relationships, influencing decision-makers, navigating commercial discussions and delivering strong retention results, we'd love to hear from you. The Role We're looking … Your primary objective will be to retain accounts and grow revenue by becoming deeply embedded within your clients' organisations. You'll work closely with Customer Success, Product and Energy Analyst teams to help customers maximise value from the platform while identifying opportunities to strengthen and expand relationships. Success ...

Product Owner London (Hybrid) Up to 50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role in delivering … improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: Managing and prioritising ...

Customer Success Manager @ Tes 📍 London (Hybrid – 3 days office/2 from home) 💷 Up to £48,000 base + commission We’re at an exciting point in our journey and are looking for a Customer Success Manager to play a key role in how we support, retain … created as part of a wider shift in how we operate. We’re moving beyond reactive support and building a more proactive, value‐led Customer Success function, one that truly wraps around customers, understands their day‐to‐day challenges, and helps them get meaningful outcomes from our products. ...

Senior Product Manager/Product Lead/Lead Product Manager/Digital Product Manager £600-700 inside IR35/Umbrella engagement and 2-3 days per week on site in London. Transactional communications platform Scope: We've partnered with a well known brand who are looking for a Senior … Product Manager/Product Manager to drive the delivery of a enterprise-wide transactional communications platform This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels. You will ...

South Region Location: Hybrid – London/Camberley/Brighton Salary: £65,000 + Bonus + Company Car + Benefits We’re looking for a customer-focused IT Presales Consultant to join a growing MSP supporting SMB customers across the South. This is a customer-facing presales role focused … Managed Services . This role is ideal for someone from an MSP or IT Services environment looking to develop further within presales, consultancy and customer-facing solution design. Please note: this is not a hands-on implementation role. Key Responsibilities Support Sales teams on customer opportunities across ...

Marketing Apprentice will support the company’s marketing, customer engagement, and digital communications activities while developing skills in AI-assisted marketing tools, content creation, social media management, CRM systems, and campaign reporting. Role Assist with planning and delivering digital marketing campaigns Create and schedule social media content across … platforms, including LinkedIn, Facebook, Instagram, and TikTok Support email marketing campaigns and customer newsletters Help maintain website content and landing pages Assist with SEO optimisation and keyword research Produce marketing materials including posts, blogs, flyers, presentations, and short-form videos Assist with creating telecoms and utilities industry content ...

tooling Software development experience (for example JavaScript, TypeScript, C#, Python) or strong pro code extensibility skills within Power Platform Familiarity with Dynamics 365 Customer Engagement and/or Finance and Supply Chain Management Experience facilitating ideation sessions, design thinking workshops, or innovation labs Microsoft certifications across Power Platform … with regulated industries such as financial services, public sector, or healthcare Behaviours and Competencies Curious and experimental, happy to test, learn, and continuously improve Customer focused, with a genuine commitment to client outcomes Collaborative, sharing knowledge openly and supporting your colleagues Self-motivated and organised, able to manage competing ...

pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy … operating model evolution, and large‐scale organisational change. Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance. Provide day-to-day executive leadership , bringing structure, direction and momentum to multidisciplinary ...

strong potential to extend. This role is fully remote. This is a highly visible, hands-on position where you'll work closely with Sales, Customer Success, and Support teams to resolve disputes, improve billing processes, and drive collections performance across a global customer base. Key Responsibilities * Manage … high-volume portfolio of SaaS customer accounts* Proactively collect outstanding debt via phone, email, and customer engagement* Monitor aged debt and identify/escalate collection risks* Investigate and resolve subscription billing queries and disputes* Collaborate with internal teams to correct billing issues and improve processes* Support month ...

career progression within a global business What You'll Be Doing Build trusted relationships across a portfolio of strategic accounts, developing deep understanding of customer priorities and growth objectives Drive account growth through consultative cross-selling, upselling and expansion of data, analytics, events and consulting solutions Develop and execute … tailored account plans that strengthen customer engagement, retention and long-term value Lead commercial negotiations, contract renewals and executive-level engagement to maximise growth opportunities What You'll Bring Proven experience managing high-value B2B accounts within information services, market intelligence, data, SaaS or related sectors Strong ...

+ Uncapped Commission Hybrid Working About The Company Market-leading technology platform supporting thousands of hospitality businesses across Europe Helps restaurants increase bookings, improve customer engagement, and drive revenue growth Fast-growing international business with a strong presence in the UK market Dynamic, high-performance culture with excellent … with clients to maximise retention and platform adoption Conducting regular account reviews to identify growth opportunities and improve performance Managing a high volume of customer interactions in a fast-paced environment Supporting clients with best practices, product adoption, and commercial recommendations Working closely with internal teams to ensure ...

from prospecting through to close. Build and manage a healthy pipeline across target enterprise accounts. Develop strategic account plans, win plans, and value-led customer engagement strategies. Engage with C-level, business, IT, data, and analytics stakeholders. Sell using a consultative, value-based approach, supported … logo acquisition while identifying expansion opportunities within existing customers. Prepare accurate forecasts and maintain sales activity through CRM. Represent the business at industry events, customer meetings, and market-facing initiatives. Consistently meet or exceed quarterly and annual sales targets. Required Experience 7+ years’ experience in quota-carrying enterprise software ...

London) offering a basic salary of up to £80,000 + excellent benefits. The Role Develop and implement strategic digital marketing plans to drive customer engagement, growth and expand market presence while keeping an eye on the bigger picture. Set and lead the CRM platform strategy and migration … align with the companys quality and brand integrity commitment. Collaborate with Sales and all the front-line teams to ensure a seamless cross-functional customer experience. The Person Extensive experience in a senior B2B or B2C Digital Marketing leadership role from a relevant industry. CRM experience using Hubspot. Social ...

user experience Contribute to knowledge sharing and help build internal capability across the organisation Skills & Experience Strong hands-on experience with Dynamics 365 Customer Engagement (CE) and the Microsoft Power Platform Proven ability to map business processes and translate them into effective, user-centric solutions Experience configuring ...

build strong pipeline and close high-value enterprise deals. The Company Gartner Magic Quadrant leader in Marketing Analytics Recognised leader in AI-driven customer engagement, used by 1,000s of global brands High-demand product delivering clear ROI, driving strong win rates and repeatability $200M in funding ...

insights, and strong relationship management. You will play a key role in developing account strategies, identifying growth opportunities, and delivering impactful solutions that support customer success and revenue growth. Key Responsibilities Act as a strategic partner to clients, helping them leverage technology and data to improve customer engagement ...

responsibility for a multi-million-pound revenue operation, you will be the primary driver of growth, with a mandate to accelerate revenues through strong customer retention, product-led innovation, and expansion into adjacent markets. A key part of this role will be embedding a commercially focused mindset across … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross-sell/upsell, and expansion into new customer segments, geographies, and adjacent markets, including ...

accounts • Strong commercial instincts and opportunity-led mindset • Ability to engage and influence senior stakeholders and decision makers • Understanding of retail operations, supply chain, customer engagement, automation, data, and AI-led transformation initiatives Why This Opportunity? This is an opportunity to join a business where you can genuinely ...

they look to hire a Senior Presales/Sales Engineer. This is a senior-level opportunity with the chance to help shape both customer solutions and internal capability within a growing and highly innovative environment. The role will sit between enterprise customers, sales, product and engineering teams, helping customers … traditional demo-led presales role. The business is looking for somebody who can operate across technical discovery, solution shaping, integrations, enterprise customer engagement and technical-commercial sales support. Key areas of experience could include: • Presales • Sales Engineering • Solutions Consulting • Enterprise SaaS • Energy Technology • EV Charging • Electrification • IoT/ ...

EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time. The Role … seeking to build a talent pool for a dynamic and customer-centric Customer Success Manager (CSM) . CSMs are pivotal in driving account growth through strategic relationship management and solution expansion and we are looking for expressions of interest as we plan to grow our team. The ideal ...

Service Design, Research, BA Programme context: The Fraud Prevention Centre (FPC) is driving urgent change to reduce online fraud and cyber risk across the customer facing estate, with delivery expected "at pace" and under a "Blue Light" priority principle. Supporting FPC Discovery and the flow of outcomes/requirements … into Customer Engagement Platforms (CEP) backlogs and delivery teams. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest ...

Senior Solution Architect with who has worked in this sector and who has experience in a range of consulting roles in fast moving customer engagements. Key responsibilities and accountabilities The candidate will principally be responsible for defining solution architecture for end-to-end pensions solutions, potentially across a range … experience as a Solution Architect you should have experience with a range of different solution types and technologies including- Policy Administration Systems CRM/Customer Service (ideally dynamics) Cloud (SaaS, PaaS and IaaS) Integration and microservices Enterprise Software Process Automation Enterprise Architecture Tooling On the job details- Developing solution ...