12 Customer Engagement Jobs in the West Midlands

forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate. • Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal … and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences. • Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer … the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections. • Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable more »

to lead the team and deliver value to our customers and support the commercial and bid team to win new business and grow the customer base and contribute to the ASPIRE strategy and be at the forefront of value-add initiatives. In this role you will have full ownership … in the past with responsibility for budgets in the region of £/€500k to £/€3m, or beyond. You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams … can bring together the right group of people to deliver the right solution and play a leading role in understanding the needs of the customer, to address customer challenges and understand the commercial balance required to nurture a growing element of our organisation Qualifications You will have experience more »

their IT strategy and requirements and how we may be able to support them to achieve their goals through technology whilst growing our SME customer base. This role will be specifically targeted on new business growth and retention of existing revenue. This is a great opportunity for someone who … to super charge your Account Manager career in Technology, this could be for you. As an Account Executive, you will be responsible for: Proactive customer engagement - minimum of 1 call/interaction per month and account review is completed Meet and exceed all sales targets and KPIs set … by line manager for new business and retention Building of account development plans to understand the white space analysis in our customer base and where potential upsell opportunities are Identify any retention risk and update save strategy plan Uncover opportunities and create win strategies within the allocated base of more »

like you to join our team as a Senior Product Proposition Manager Retention & Engagement. The role which covers both mortgages and savings, will drive customer engagement leading to more sustainable commercial performance and support retention, which is in the best interest of our members and the Society. It … will be focused on the creation of bespoke existing customer product propositions, considering how we propositionally and commercially optimise our mobile app channel , as well as further developing and leading our and mortgage and savings engagement and retention strategies. The role will involve working closely with key business … areas across both mortgages and savings, leading cross-functional groups to develop superior engagement and retention capabilities. Closing date: 2nd May - We reserve the right toclosethis advertearlyif we receive ahigh volumeof suitable applications. Benefits: 28 days holiday + bank holidays, Pension Employer Contribution Discretionary Bonus scheme up to more »

Coventry - Hybrid working - Competitive salary - Outstanding company benefits and lots of scope to progress! As Commercial Manager you will support new business development and customer retention. Focusing on contracting, pricing, stream-lined onboarding processes, and all other commercial contracting aspects. This role is responsible for delivering a seamless go … that are introduced to the company, which includes pricing, changes to contracts, and, the full contract cycle process Job responsibilities: Support the utilisation of customer engagement software, and/or, tools available within, and beyond the business, to generate periodic reports which monitor the key performance of our … and experience required: At least 5 years people management skills and experience. Experience of large data management and analysis. Excellent Communications skills & collaborative working. Customer experience/New customer onboarding Contracting experience. Process development & management. Used to working in a fast paced environment. Ideally some Marketing & administration experience. more »

URGENT HIRING Are you looking to join a Microsoft Partner who has made their mark in their industry and are providing top class D365 Customer Engagement and Power Platform solutions to their clients. You will be part of a small, agile team where you will contribute your brilliant … C# Microsoft Partner experience What you will be doing: Conduct continuous improvements of their solutions Collaborate with wider teams and provide solutions which meet customer needs Ensure code quality and adherence is followed Manage key stakeholder expectations What they offer: Learning and development plans Paid Microsoft certifications Health insurance more »

an experienced dedicated team of engineers within our Rail Division, with the opportunity to work on some exciting large-scale projects. Working with the customer engagement during the Infrastructure implementation and testing phases, you will manage engineers tasks and work on a given project to ensure Implementation and … about Telent: Click here for Telent Video! Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed. #LI-HYBRID #TJ-HYBRID more »

marketing initiatives. Test, implement and optimise digital search campaigns as well as paid social media campaigns across all areas of the business to drive customer engagement and ROI. Work on continuously improving paid advertisements by increasing CTR, quality score, conversions, conversion rates, and increasing ROAS. Landing page optimisation more »

At Accellor , we are a trusted consultant that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients. We bring a deep understanding of Financial, Retail, High Tech, Healthcare, and retail verticals. We’ve created an atmosphere that encourages curiosity, constant learning … suppliers to ensure standards are adhered to and changes and corrections are delivered within timescales Interface with IT customers to understand business requirements and customer needs and assist in the development of business cases and justifications. Install and support technical solutions and implementations. Requirements 2+ years’ experience as a more »

quality solutions. Participating in code reviews and providing constructive feedback to maintain code quality standards. Must-Have Skills: D365CE: Demonstrated proficiency in Dynamics 365 Customer Engagement (CE) development. C#: Strong experience in C# programming language for developing scalable and maintainable applications. .NET: In-depth knowledge of the .NET more »

part of the Architecture Services Team. In this role you'll be the first port of call for creating Cisco Security solutions that solve customer problems. You'll be developing the skills and abilities of a Subject Matter Expert (SME) in the full Cisco Security portfolio, including, but not … to, SD-WAN, Umbrella, Duo, FirePower, FMC, ISE, CDO and Secure Network Analytics/Stealthwatch. You will take responsibility as the technical lead on customer projects and will be producing high quality design documentation when required within a given project or customer engagement. Working with your Team Leader … community, ensuring existing customers are getting the most out of their investments into Cisco Security solutions, and enabling the Sales community to grow the customer base. As Senior Security Architect - Cisco , you'll be responsible for: Helping to understand, scope and document customers' business and technical requirements. Producing BoMs more »

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … AWS Partnership available. You will be working for the AWS Practice which consists of some of the best Architects, DevOps Engineers and Consultants. The customer engagements are varied and the exposure to cutting-edge technologies is always present. You will work in a mixture of teams to deliver solutions more »