JOB DESCRIPTION Customer Success is the heart of Brandbassador and we are looking for a tech-savvy individual who is looking to help our customers succeed. Reporting to our Customer Success Team Lead, you will be joining an exceptional, motivated and successful team. The Customer Success team … they safeguard our growth by ensuring our customers are reaching their desired outcome. To continue our success story we are looking for an enthusiastic Customer Success Executive to be a part of our growing team, to establish and nurture long-lasting relationships with Brandbassador’s existing customers. So … existing customers and ensuring that their agreed outcomes are met Ability to deliver results through others by leading and influencing different phases of the customer lifecycle from adoption to renewal Maintain high levels of engagement to ensure your brands see value from insights, increase adoption and uncover new uses more »
a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team! The package: Salary: £28-£30k pro rata (6 months FTC). Working hours: Monday … a wide range of enquiries across multiple platforms at the same time in a timely manner. Providing product information and orders management. Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values. Building a reliable rapport with delivery service … strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team! Profile: Required to be fluent in German and English, both written and spoken. more »
you will balance solving both Ambassador and brand enquiries within our Club & Brandbassador solutions. The unique role sits in our Support function within the Customer Success team, working closely with our Development teams to maintain an excellent technical understanding of the core system and provide vital issue resolution. The … practices to provide ongoing value and support to our customers Ensure Ambassadors and Brands have a great experience on Brandbassador Analyse, organise and communicate customer feedback to our product team. Provide technical solutions, data insights and strategies to help our customers achieve their goals Drive automation and develop new … through JIRA Build and maintain a world-class knowledge base Participate in cross-functional initiatives designed to transform processes and tools used by the Customer Success team A LITTLE BIT ABOUT YOU You are passionate about social media and technology and love working in a fast-paced start-up more »
optimising email and SMS campaigns to engage audiences effectively? If so, we have an exciting opportunity for you! About the role As our Digital Customer Journey Production (DCJP) Executive , you'll play a pivotal role in shaping and enhancing British Heart Foundation's (BHF) digital end-to-end … have a passion for digital communications, with a proven track record in implementing email and SMS campaigns, as well as crafting end-to-end customer journeys. Youll have experience with an Email Service Provider , familiarity with Dotdigital is advantage. To excel in this role, you'll have: Exceptional communication more »
