21 Customer Experience Jobs in Birmingham

Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive … with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our … customers. CX-M has consistently demonstrated a powerful retention ability; in turn building loyalty, strong relationships and references. The CX-M is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M more »

project team and homes to ensure that the new system being delivered will be used to the best of its ability whilst enhancing the customer experience through supporting and coaching the homes and hospitals recently trained. Barchester Healthcare is one of the UKs market leading healthcare providers being … builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding. Experience and skills required: Excellent understanding of CRM systems (Salesforce would be advantageous) Understanding of customer experience Experience in supporting individuals to … use systems Enquiry management experience Change management Confident in working collaboratively Able to get to grasp with new IT systems and processes with ease Proven multi-tasker Key Responsibilities: Ensure that all staff are fully engaged with all the aspects of the CRM system Provide support and advice to more »

serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base. WHAT WILL I BE DOING... ACCOUNT MANAGEMENT Build long term, successful and sustainable relationships with our existing customer base Overall accountability for … the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business. Where tenders are released, lead the team responsible for responding to and … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend MICHELIN Connected Fleets services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials more »

knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support – responding to phone calls, emails, and support tickets … in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets … Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. more »

them that help the department and business achieve its objectives. - Optimise and improve processes to ensure high levels of efficiency and automation to improve customer experience and reduce cost to operate. - Actively support and work with the tech team to design and upgrade technology like our Supplier App … that enables us to deliver better customer experience and improve efficiency. - Report to SMT and Board where required on performance of Supply Chain function, providing key metrics and KPI analysis. - Build strong working relationships between First Mile and its suppliers to help deliver high levels of service for … monthly reports to SMT and track progress against targets for division. To manage all supplier documentation. Benefits Your starting salary will depend on your experience, but as your experience grows, so will your salary. Of course, as this is a sales/margin based role so there is more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … ones. There is wide variety of ways to get involved depending on your interests - from making Alloy Studio intuitive and improving user/developer experience, through making data modelling process seamless, providing connections to new types of databases, improving modelling language itself or optimising query execution time. You'll … to design appropriate models to suit all needs Relevant Technologies: Java, AWS, React You’ll have: 2-5 or 5+ years of relevant work experience in a team-focused environment A Bachelor or Master degree in a computational field (Computer Science, Applied Mathematics, Engineering, or in a related quantitative more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize their … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales … design solutions to overcome and streamline operational bottlenecks. You will communicate with key stakeholders at the client side overcoming objections with elegant solutions. Your experience in change management will shine to our clients, offering consultancy in overcoming lower level user adoption with ease and empathy. You will work in more »

architecture, governance, and stakeholder management, coupled with a strong grasp of intranet best practices. Join our team to drive innovation and optimise the user experience for these foundational platforms! Product Owner SharePoint & Intranet (Fixed-Term) Reference: APR20247336 Location: Flexible in England Salary: £43,095.00 - £46,264.00 per annum Hours … goals and objectives; Working with stakeholders to realises these requirements and to develop technologies to realise the business objectives; Working with development and user experience (UX) teams to prioritise the implementation of new features, enhancements, and integrations to create project priorities and pipelines; Coordinating user testing and quality assurance … defined requirement; Being a consultant expert for the business work with teams be tech hub - revolutionise our channel thinking approach. Essential skills, knowledge, and experience: An in-depth working knowledge of Microsoft supporter systems and SharePoint software, with 5+ years' product ownership experience and performing system analysis; Excellent more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Key Responsibilities & Deliverables: Proactively manage a wide variety of manager led employee relations cases by phone and email to resolution. Case management of … HR systems, recording all ER cases in a case management system. Build and maintain strong working relationships with key client stakeholders. Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate. Liaising effectively with other internal departments and external teams. To support colleagues … required. To contribute to improvement of team processes/systems/ways of working in accordance with Infosys’ continuous improvement ideology Essential Criteria: Previous experience of advising and supporting managers with complex ER issues Strong communication and influencing skills with the ability to interact across all levels of management. more »

effective support service to customers in the resolution of support cases and the completion of a variety of other tasks required to support their customer base. To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate Investigate, process and document application defects passed to … the Application Support team Handle customer escalations, taking ownership of complicated issues and always keeping customers updated of progress Investigate, document and present to the Team Leader process improvements that enhance the customer experience You will be responsible for your own personal development plan which must include … both product/technical knowledge as well as soft skill development Requirements: Thorough knowledge of Agresso (Unit4 ERP) Finance. Any experience with Logistics, PCB or HR/Payroll would be desirable Experience of supporting multiple clients would be advantageous Strong communication skills and fluent in English (verbal and more »

requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning … staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery on a per-customer … other qualitative feedback to product management and sales teams. Ensure operational processes are efficient and cost-effective. Effectively manage costs whilst maintaining the overall customer experience. Create capacity & licence management processes in collaboration with our infrastructure team to control costs. Collaborate with Professional Services Team to coordinate service commencement. more »

team possible; with diverse experiences, backgrounds and skills. We have a variety of backgrounds in our team, from people who joined us with zero experience (through the Code Academy - read more here) to those who have spent lots of time in huge companies with bags of experience. We are … engineers and dedicated QA. Each Squad has the autonomy to decide how they work best, within a basic Agile framework and work on strategic, customer-focused projects that deliver huge value. Guilds As well as our day-to-day teams who focus on product delivery, we also have what … in our R&D department: UI/UX - Focuses on how to build the best front-end framework using React to present the best customer experience (check our medium blog which received more than 300 claps here) API's & Gateway - Focuses on how evolve to Microservice architecture using more »

Knowledge of Shopify and familiarity with some of the key industry associated apps would be advantageous but not essential Regular competitor analysis researching user experience design of key funnels and new product releases Working closely with the digital team to ensure focus and activations to drive new consumers, conversion … repeat purchase Improving the customer experience and journey to heighten the consumer’s experience, resulting in increased online sales Experienced in a high growth eCommerce environment where you have demonstrated hands-on experience in developing and executing growth strategies Reporting on online trading performance, gathering insight more »

Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair. We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers … and encourage their continued loyalty. Role The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly … work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: · Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time more »

implementation, testing, deployment and ongoing support and maintenance of the data platform. By going above and beyond implementing new features, the company focus on customer experience, building a high-quality data platform. You'll apply your skills effectively and continue to develop them, while benefiting from the expertise … of your more experienced colleagues, including: Skill set & Experience: • Data Modelling and Querying - Proficiency in designing and implementing data models, including star schemas and snowflake schemas. Expertise in SQL. • Data Storage Technologies - Experience in SQL, NoSQL, Blob, Delta Lake , and/or other enterprise scale data stores. • Data … Integration and ET L - Demonstrable Ability to author data transformations using ETL tools such as DBT. • Cloud Platforms - The company are Azure hosted and experience of this is a strong preference. However other Cloud platforms like AWS/GCP are acceptable. • Coding Languages - Experience using Python with data more »

control Accelerate Pinewood’s geographic expansion. Diversify into new products which can be utilised by our group before also being offered to the wider customer base Disrupt hybrid used car sales in the UK by differentiating the customer experience and scaling the number of sites more »

to everyday users. Delivering in a fast-paced environment and performing tasks alone or as a part of a team always ensuring a positive customer experience. Each member of the team is an ambassador for the company, and our client strives to always offer the highest levels of customer … Take responsibility for own learning and development, managing time appropriately to build knowledge of product and use, requesting any training requirements. Meeting internal and customer service levels. To work collaboratively within the Team by supporting colleagues giving advice and assistance where sought, and communicating in an effective manner. Required … Skills & Experience Minimum GCSE English and Mathematics grade C or equivalent. A Level or equivalent in IT or able to demonstrate competent working knowledge/experience working with computer systems, operating environments/Microsoft Applications. Experience : 2 years minimum as a Software Test Engineer or a similar more »

have continued to drive growth for clients around the world by creating tomorrow’s technology, solutions, and services to modernise today’s businesses and customer experiences. By connecting merchants, banks, and capital markets, they use their scale, apply their deep expertise and data-driven insights, innovate with purpose to … and CASS committee. with finance team members and wider teams to ensure and improve effectiveness of CASS reconciliation processes, procedures, and controls. Skills and Experience: Client money reconciliations experience A good awareness of FCA handbook, including CASS 7 rules, involvement in preparation of CMAR and CASS resolution pack. … Quick learner and can hit the ground running. Experience with reconciliations technology solutions, ideally Intellimatch (Desirable) A background in investment platforms and products, such as ISAs Attention to detail, analytical with strong Excel skills. Degree in Finance, Accounting, Economics, or other quantitative discipline The successful candidate will be a more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June … and the Credit Control Department. • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant department. • Effective management of collection system, adhering to all best practice standards. Essential … Criteria: • Previous experience in a Credit Control role gained within a fast-paced organization. • Clear, focused and driven to achieve cash collection targets • Excellent customer services skills with a proven track record • Ability to work on own initiative • Solution orientated with good problem-solving skills • Advanced competency with more »

mentoring learners, facilitating interactive sessions, and adapting learning plans to meet their needs. If you have regulatory compliance expertise and a dedication to exceptional customer experiences, apply now! Key Responsibilities: Mentor learners to achieve program goals. Facilitate interactive learning sessions. Customise learning plans for individuals. Utilise digital technologies for … Requirements: GCSE English and Maths (A-C) or equivalent. Level 4+ Law Enforcement qualification. Level 3 Award in Education & Training or willingness to acquire. Experience in coaching and digital learning delivery. Strong communication and organisational skills. If you're ready to empower learners and shape better futures, apply today more »