1 Customer Experience Jobs in Burnley

requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning … supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Commercial Management Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery on a per customer … product management and sales teams. Create Cost-Effective Systems Ensure operational processes are efficient and cost-effective. Effectively manage costs whilst maintaining the overall customer experience. Create capacity & license management processes in collaboration with our infrastructure team to control costs. Partnership and communication Collaborate with Professional Services Team to more »