11 Customer Experience Jobs in Cardiff

Peaple Talent has partnered with a large Professional services organisation who are currently recruiting a senior full stack engineer with experience of frontend applications using Nextjs, react and Sanity.io along with Nodejs on the backend. You will have the opportunity to work with their great engineering team who are … passionate and constantly looking at ways to enhance customer experience through a human centred design approach. Role responsibilities Develop Frontend Applications using NextJS, React and Sanity.io Develop Backend applications using NodeJS in a serverless architecture. Champion Communities of practice and development standards across our development team Play an … active role in agile ceremonies such as retrospectives, sprint planning and stand-ups. Using your experience collaborate on creating new solutions for our growing tech stack. Communicate with stakeholders across the business both technical and non-technical. Coaching and mentoring more junior members of the team. Experience Excellent more »

a fast paced organisation; this position provides a rare chance to really own and shape the methodologies and processes to enable service level protection, customer experience and employee engagement initiatives. Interested applicants must clearly demonstrate experience of high performance within Real Time/Intraday management within a … Here's a snapshot of what you'll do Proactively manage, motivate and mentor a team of specialist RTA's with varying degrees of experience Manage customer demand and schedule adherence to assist the management team with acceptable adherence goals. Ensure that customer contact patterns are analysed … across all customer contact channels Coordinate and manage same day and/or short term non-phone related tasks and manage the workload Coordinate and chair meetings and sessions with Operational leaders to review previous, current and future performance Analyse trends such as call volume and AHT, and attendance more »

the role is to carry out equipment maintenance and calibration services as required by the ATL Cardiff facility, in order to minimise downtime, improve customer satisfaction and drive optimisation of processes and equipment. The successful applicant will: Ensure the health & safety of employees by following H&S procedures, ensuring … and GMP. We are looking for someone who has: An ONC/NVQ/HNC/Degree in Electrical or Mechanical engineering (or relevant) Experience in preventative maintenance systems, manufacturing support and improvements. Experience within a highly regulated quality environment. Familiar with problem solving tools and their application. … player. Computer literate with Microsoft office suite. Acts with integrity; takes accountability for accuracy and quality of work. Understands and delivers internal/external customer focus. We offer: Generous Pension Scheme Free Life Assurance Private Medical Insurance 25 days Annual Leave (plus bank holidays) Employee Assistance Programme About ATL more »

A well established and very successful financial services company is seeking Collections Advisors to join their high performing customer operations team. You will be given full support and tools to carry out your role to a very high standard to ensure the optimisation of recovery strategies and supporting customers … office per week following office based training Salary: £25,000 - £28,000 plus excellent benefits Duties will include: Provision of the highest level of customer service via live chat, email and phone. Ensure customers are engaged with the most appropriate and manageable debt resolution agreements. Identify and carefully manage … vulnerable customers. Show empathy, kindness and understanding when dealing with customers experiencing financial difficulty. Work with colleagues across the business to ensure the best customer experience. Suggest and support process improvements to increase efficiency across customer operations Be an ambassador for the business and be genuinely interested in more »

are looking for someone who has: Minimum A level or equivalent in a Science/Engineering/Quality orientated qualification Minimum of 3 years experience working in a QA/QS environment, preferably within the medical device or pharmaceutical industry. Knowledge of ISO13485:2003 and Medical Device Directive MDD … initiative. Good interpersonal skills and the ability to communicate well in English both written and orally. Good record/documentation skills. Works with integrity, customer focus, accountability and teamwork. We offer: Hybrid Working Bonus Scheme Generous Pension Scheme Free Life Assurance Private Medical Insurance 25 days Annual Leave (plus … also have operations in China, Costa Rica, Taiwan and the USA; plus, remote staff in strategic global locations and were growing! Our Values are: Customer Centric : We create a positive customer experience by utilising our expertise through development and throughout the product lifecycle. Humility : We seek to more »

Role: Field Service Engineer Location: South Wales About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

but two enthusiastic Senior Oracle Developers to join our ranks. If you're passionate about leveraging your skills to forge lasting connections and enhance customer experiences, then we want to hear from you. In this role, you'll have the chance to be involved in two distinct teams: one … Driving continuous system improvements to enhance user experiences What do we expect from you? A degree in computer science coupled with extensive software development experience Proficiency in Oracle Databases (12c or higher) Experience in system integration and database design Proficiency with SOAP/RESTful web services using XML more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : You will part of a team assisting the business with statistical analysis and building predictive models for credit, fraud, and identity risk. About the Role : This … data scientists, shaping the future strategy of the team, as well as performing product development and research projects as needed. The incumbent will have experience in data mining, statistical methods, and multiple modelling/scoring techniques. Responsibilities Managing a small team of data scientists building credit and fraud risk more »

but two enthusiastic Senior Oracle Developers to join our ranks. If you're passionate about leveraging your skills to forge lasting connections and enhance customer experiences, then we want to hear from you. In this role, you'll have the chance to be involved in two distinct teams: one … Driving continuous system improvements to enhance user experiences What do we expect from you? A degree in computer science coupled with extensive software development experience Proficiency in Oracle Databases (12c or higher) Experience in system integration and database design Proficiency with SOAP/RESTful web services using XML more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our … our investment in staff. Responsibilities Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat). Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Role: This is a Lead Data Engineer/Software Engineering Lead role where you will be responsible for overseeing and guiding a team of Software Engineer, Data … staff to foster improvements through innovations Serving as the initial point of escalation for software development issues within specific area of responsibility Requirements Have experience of working with Databases for e.g. SQL Server, MYSQL, Hadoop, Oracle or any other RDBMS. Be able to partner and lead internal and external more »