1 to 25 of 30 Customer Experience Jobs in Central London

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

BASIC QUALIFICATIONS Bachelor's degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience with feature delivery and tradeoffs of a product Experience as a product manager or owner Experience owning technology products Experience with … product cycles of 6+ months Experience in product or program management, product marketing, business development or technology DESCRIPTION As a Senior Product Manager for Amazon Fresh Omnichannel Customer Experience team, you will execute a multi-year vision to make Amazon the most loved grocer for UK customers. … tech-driven in-store Marketing, focusing on Pricing labels, driving customers to our app, and improving our in-store labels to help improve the customer experience. As part of this role you will work with partner teams in Amazon Fresh UK Physical Stores Marketing, Tech partners, and our Store more »

meters to all consumers by the end of 2020. The infrastructure is now live and DCC must ensure that we have the internal and customer facing processes and systems that allow us to operate at scale with our national customer base. Were looking for an experienced and dynamic … demand in a timely and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? Lead and motivate a team that is responsible for … term network capacity from our suppliers and partners to scale their networks in the most cost effective manner, whilst ensuring delivery of an excellent customer experience in line with key performance metrics and indicators Present to our suppliers, in a compelling way, the formal submission of the Demand more »

BASIC QUALIFICATIONS Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience in program or project management Experience working cross functionally with tech and non-tech teams Experience in defining and implementing process improvement initiatives using data and metrics Experience in supply chain Experience defining program requirements and using data and metrics to determine improvements DESCRIPTION Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your … creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience? Would you like to participate in ground breaking initiatives related to Transportation? Then, this is the role for you... Amazon Transportation Services (ATS) is looking for a detail-oriented more »

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that were constantly taking to new levels is how we fulfill and deliver customers orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere … generating actionable insights and effectively communicating recommendations to senior leadership. Inventing new ways to analyze data to identify the trends and gaps in the experience and services we provide to our delivery service partners. Partnering with other data engineers and analysts to build and automate central tools that will … own data pipelines. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS A Degree Experience programming to extract, transform and clean large (multi-TB) data sets Experience in scripting for automation (e.g. Python) and expert SQL skills. Experience more »

passionate about those that advance womens health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and … wellness needs of women, families and communities. Job description: Field Service Engineer - London, UK Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We're thrilled to be looking for a Field Service Engineer to … join our team covering primarily our Breast and Skeletal Health medical imaging equipment mainly across London. We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required more »

and get everything in place to drive success. As you take on different projects, youll become an expert in our processes and see your experience evolve. Along the way, youll work closely with different functions across Amazon and see how working together makes us a leader in what we … issues in future Visibility on performance: Ensure visibility on metric performance and key insights to leadership via weekly, monthly snapshots and updates. Deep dive customer feedback and communicate analysis and insights with stakeholders and business leaders. Drive programs that will improve drive customer experience. Solutions: Build short- and … medium-term plans to improve customer experience through programmatic and product interventions. Work with program, operations and product counterparts on solutioning and follow-ups for prioritization. A day in the life Every day is different as a Programme Manager in the Amazon Freight business. Youll work both independently more »

Head of Technology Travel Industry experience preferred Competitive Salary Moorgate – City of London Kenwood Travel is an award-winning travel business based in central London, with over 40 years of experience. We are a dynamic, innovative and ambitious business looking for a candidate who is passionate about technology. Our … for innovation and align technology initiatives with business objectives. · Works closely with the Head of Growth and Strategy to obtain a best-in-class customer facing website in terms of both customer experience and technical performance. Team Development: · Supports and trains team members to enhance overall IT … capability and ensure alignment with business goals. Required Skills & Experience: · Proven experience in a senior role within technology, preferably in the travel industry. · 5 years experience in building and managing complex software systems and integrations with third party systems. · In-depth knowledge of IT systems, applications, and more »

to hear from you! At E.ON Next, you'll have the opportunity to leverage your skills in Databricks and PySpark to tackle operational and customer experience-related challenges, driving impactful solutions in a dynamic and collaborative environment. Join us in revolutionising the energy sector and building a sustainable … Data Scientist at E.ON Next, you will be at the forefront of transforming raw data into actionable insights that drive business growth and enhance customer satisfaction. Your primary responsibilities will include: Managing end-to-end data science projects, from problem formulation to model deployment. Effectively communicating complex technical concepts … data scientists. Foster a culture of innovation, best practices, and peer-review within the team. A bit about you: ● Minimum 4 years’ hands-on experience as a Data Scientist ● Proven experience managing projects end-to-end, with tangible results. ● Strong communication skills with the ability to engage with more »

to hear from you! At E.ON Next, you'll have the opportunity to leverage your skills in Databricks and PySpark to tackle operational and customer experience-related challenges, driving impactful solutions in a dynamic and collaborative environment. Join us in revolutionising the energy sector and building a sustainable … Data Scientist at E.ON Next, you will be at the forefront of transforming raw data into actionable insights that drive business growth and enhance customer satisfaction. Your primary responsibilities will include: Managing end-to-end data science projects, from problem formulation to model deployment. Effectively communicating complex technical concepts … data scientists. Foster a culture of innovation, best practices, and peer-review within the team. A bit about you: ● Minimum 4 years’ hands-on experience as a Data Scientist ● Proven experience managing projects end-to-end, with tangible results. ● Strong communication skills with the ability to engage with more »

a new software platform for Advice Products, playing an integral role in transformational change. Continuously monitor and optimize the Advice claims journey to enhance customer satisfaction and other product performance metrics. Build strong engagement with stakeholders to align with the Advice product vision and roadmap, ensuring clear communication channels. … Utilize data-driven decision-making to identify strengths, weaknesses, and opportunities based on qualitative and quantitative data. Collaborate with the UX team to identify customer research opportunities and inform future roadmap items. Develop end-to-end data processes to ensure efficient and accurate management of Advice failures. Act as … acceptance criteria. Optimize delivery teams by tracking, reporting, and improving velocity, processes, and best practices. Assist with deployments and production support issues as needed. Customer Strategy and Culture: Champion a customer-centric culture, collaborating with the Product team to transform the customer experience and enhance the more »

Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … model, build the case for change; design & build their S/4HANA enabled transformation; and support the roll out and adoption Essential Skills and Experience: Define, design and deliver large scale SAP S/4HANA transformation programs by leveraging your SAP Supply Chain expertise. Engage with client's Global … building, enhancing our tools and accelerators Support in writing thought leadership paper, PoV and research papers Proven SAP S/4 HANA Supply Chain experience transformation experience in large, complex transformation programmes. End to End knowledge in one or more of the Supply Chain processes - Plan to Produce more »

an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients ensuring the best customer experience is provided. This role enables you to further develop your existing knowledge in IT and allows you to work with highly technical … they are now looking for a Cloud Support Engineer to join their highly technical skilled team. On offer is a chance to challenge your experience and progress in a role where the company is growing rapidly. You will be having the opportunity to work abroad too with different projects … operating systems (such as Windows, Linux, and macOS), familiarity with virtualization technologies VMware, Veeam backup solution), and excellent communication skills. Additionally, candidates should have experience working in a customer-facing role and the ability to prioritize and manage multiple tasks effectively. This is a fantastic opportunity to be more »

BASIC QUALIFICATIONS A degree Extensive experience in technical program management, technical development or related technical roles in the commercial mobility (vans, trucks buses) or the automotive industry Relevant experience working in cross-functional teams Experience with business reporting DESCRIPTION The Last Mile team within Amazon Logistics is … You will strive to always be data driven while making judgements from the field to ensure the corrects actions are made to protect the customer, the fleet and operations. The strive to be data driven means that cross-functional relationships are key for success. This role requires availability to … and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are more »

BASIC QUALIFICATIONS A degree Relevant experience with programme management, demonstrating end-to-end ownership of projects and initiatives Relevant experience working with Excel DESCRIPTION Our last-mile delivery service partners (DSP) are crucial to our service, and we work closely with them to make sure deliveries large and … and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are … locations. Meanwhile, our on the road people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is … engineering indentured apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent Multi skilled in both electrical and mechanical disciplines. Experience of planned preventative maintenance systems. Experience fault finding within MHE (Material Handling Equipment)/Automation systems. Experience in interpreting both mechanical and more »

successful network who creating great solutions for their customers. They are a household name and are at the forefront of creating the best digital experience within the insurance and financial services sector. You can have a 1-2-1 development plans and career pathways and frameworks, should you wish … background running a successful 2nd line team and improving IT Operations and EUC services? In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This … reporting skills, ongoing performance management, and a solid grasp of IT service management principles. To excel in this position, you will need to have experience and a proven track record in service desk management or similar leadership roles, along with experience in leading geographically dispersed teams through operational more »

and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in more »

Creators of a groundbreaking SaaS customer experience analytic's platform, are on the hunt for a Data Manager. They offer unique data intelligence to their Partners to help them understand their Consumers' behaviours through thousands of unbiased data points, as well as providing comparable performance data from their more »

Day a week in Central London. Contract. T6/MN/18662. Seeking an experienced Senior UX/UI Designer - Must have E-Commerce experience - ideally have B2C, or B2B in the Retail, FMCG or CPG space. Technical Skills/Experience Required: E-Commerce - Retail, FMCG or CPG … Sector experience - UX/UI Design. UX/UI Design - have a portfolio showcasing your work. Conversion Rate Optimisation. UX/UI Designer - real passion for UX Design. UX/UI Design covering - Research, Design & Delivery. Conducting UX Research - Generating Prototypes, Analysing Data, Presenting your Research & Insights. Partnering with … Commerce , Retail, FMCG, CPG,UX/UIa Designer, UX Designer, UI Designer, Figma, Adobe XD, Adobe Suite, Wireframing, POC, Proof of Concept, Conversion Rates, CX, UX Research, UX Research, London, Contract, T6/MN/18662. more »

BASIC QUALIFICATIONS Experience in professional non-internship marketing Experience using data and metrics to drive improvements Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) Experience building and optimizing multiple, simultaneous marketing campaigns Experience in multi-territory campaign management DESCRIPTION Are you … our team and take the reins of our paid search advertising efforts for Central Europe. Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy; to the moment their item is delivered from desktop to doorstep. … identify trends, opportunities, and areas for improvement. Conversion Rate Optimization: Collaborate with the marketing and web development teams to optimize landing pages and user experience, ultimately increasing conversion rates. Reporting: Create and present regular reports on the performance of paid search campaigns, providing insights and recommendations for improvements. Automation more »

Hana - £95k - £107k + 5-10% bonus and benefits - (West London/Work from home) Are you a capable Solutions Architect with demonstrable experience of architecture within an SAP S4 HANA finance transformation? Have you worked in a B2C or Retail environment? Would you enjoy defining the future state … architecture strategy, and drivers for technology and business change and be the lead for solution design, delivery and options. It is essential you have experience working on an SAP S4HANA Finance transformation within a B2C or Retail business. In addition to Finance experience, any experience across the … beneficial, which includes HR, Procurement, Facilities, Security and Point of Sale (POS). If you love retail, love technology, have a good solution architecture experience to date - and want a place to continue your learning, and development and a place to build great solutions - so you can deliver long more »

revolutionised the hospitality sector with their multi-award winning and globally acclaimed social gaming concepts married with their fun and eclectic venues. Pioneering new customer experiences across multiple sites across the UK, USA and Australia, their dynamic technology team – the driving force behind their success – is looking for a … analytics, and business intelligence (BI) systems. Engineer, develop, and optimize code to ensure business processes support organizational growth. Essential Requirements: Minimum 5 years of experience in a similar role. Proven track record in designing and building data infrastructure and ETL pipelines. Proficiency in Azure Platform, including Data Lake, Data … Factory, Synapse, Logic Apps, and Function Apps. SQL Server, including Store Procedures, T-SQL, or similar enterprise database toolset. Familiarity with RESTful APIs. Extensive experience with various data sources and technologies. Proficiency in PowerBI and Power Query. Software development experience in relevant languages such as C# or Python. more »

My client are a leading retail organization dedicated to delivering exceptional customer experiences and innovative solutions. With a strong commitment to leveraging cutting-edge technology, we are seeking a highly skilled and motivated Functional SAP S/4HANA Consultant to join our dynamic team. Job Description: As a Functional … the retail sector, you will play a pivotal role in driving the implementation and optimization of SAP solutions to enhance our operational efficiency and customer satisfaction. Working closely with cross-functional teams, you will analyze business requirements, design tailored solutions, and ensure seamless integration with existing systems. Your expertise … SAP technologies and industry trends to drive continuous improvement and innovation. Requirements: Bachelor's degree in Computer Science, Information Systems, or related field. Proven experience as a Functional SAP S/4HANA Consultant, with a focus on the retail sector. In-depth knowledge of SAP S/4HANA modules more »