1 Customer Experience Jobs in Cumbria

Job Title - Technical Support Advisor - Out of Hours Salary - Up to £36k depending on experience Location - Remote Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We are now recruiting for a Technical Support Advisor - Out of Hours. … The Operations team ensures the process from order to cash remains punctual, efficient and the client receives exceptional customer service. Principal Responsibilities/Duties • Ensuring that the Customer is at the centre of everything that we do. • Providing 1st and 2nd line support to customers for Telephony, Data … agreed target time and meeting any agreed personal targets. • To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and handover the case to be progressed for a site more »