12 Customer Experience Jobs in Hertfordshire

on a rota basis. This is an excellent opportunity to progress your career with a well-established company! About Us With 15+ years of experience, theICEway provides IT services and technology consultation to help clients in the cruise, travel and healthcare industry achieve their business goals and strategies. Over … assigning workloads to the team members Working closely with the team, motivating, and coaching them Reviewing call data and key reports to monitor the customer experience Liaise with clients to identify and set tasks, performance measures and provide regular reporting Leading and inspiring a team of sales agents … to deliver excellent levels of individual/team performance and customer satisfaction Monitoring individual, team, and call centre results to identify and act on both positive and negative performance trends to ensure attainment of performance targets and team/individual KPI's Using existing methodologies, team input and your more »

The Seed Warehouse, Hertford, UK Salary: up to £70,000, depending on experience Zoocha is seeking a Lead UX Consultant within our growing cross-functional Experience Team. This is a new role within the agency, reporting directly to the Creative Director. Why we are hiring We are embarking … new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing … of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools Significant experience creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc. Experienced creating user stories and product backlogs The ability more »

Here at EMIS we are looking for a Customer Service Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. With our technology product FourteenFish specifically tailored for different healthcare professionals, were supporting everyone from GPs, paramedics, nurses, and midwives to practice … managers, trainees and appraisers. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software. This is the perfect opportunity if you are looking to break … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of more »

An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP’s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role … related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer … with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes more »

credibility, rapport, and working with clients to maximise mutual value. We are looking for a candidate to hit the ground running, so some sales experience in B2B is required. Ideally this experience would be in the IT/Datacentre space, but not essential. What is essential is determination … sales closure. Build relationships with our customers and be the reason they want to continue using our services by delivering the kind of positive experience they’ll want to tell their friends and colleagues about With a customer-centric approach, progress clients through our sales process, including gathering … sales intelligence and objection handling, acting as a trusted adviser. Balance the reaching of sales quotas with providing best-in-class customer experience & support. Organise and manage own workload as appropriate to ensure efficiency. Receiving and handling inbound & outbound phone calls, as well as communicating both commercial and more »

our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge … Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software … hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing more »

Job summary Team members must have service desk experience and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate … and organisational skills with the ability to multi-task prioritise, work unsupervised and make decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with … providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms and provide training and guidance to customers on the use of IT, Software, Hardware and IT/Information Governance Policies. Previous applicants need not apply. Main duties of the job Team members are expected more »

Reporting to: Technical Director Location: Hybrid, would ideally suit someone based in around Hertfordshire or surrounding counties Salary range: £50k+ per annum, depending on experience ________________________________________________________________ About our agency Music Concierge is a best-in-class global music agency specialising in enhancing brand identity through music. For over 15 years … Music changes how people think, lifts their mood and influences their behaviour. We sculpt soundscapes to create unique atmospheres, reinforce brand values and enhance customer experiences. We are a growing team (60+ people), with offices in London, Dubai, Cape Town, Hong Kong, Shanghai, Singapore & Bangkok. www.musicconcierge.co.uk Kaleidovision uses music … digital video and interactive screens to capture customer engagement in retail and leisure spaces. Clients include high street retailers, leisure and health and fitness brands, including Hollywood Bowl, TGI Fridays, Puttstars, YHA & Paul Patisserie www.kaleidovision.co.uk Our sister agencies spans other creative and technical disciplines, with a particular focus on more »

property rental sector. Although working directly as part of the Finance team, this role will touch on all parts of the organisation, covering product, customer experience, operations, sales, marketing, insurance and more. We're looking for someone who is naturally curious and keen to learn, who isn't … Is this you? Keen to learn and develop skills in working with data and preparing reports. Someone who has analysed data and has had experience in using that data to create visualisations and reports that tell a story behind the data to a wider team. Is comfortable working in … deliberate about what reports get created. Has excellent communication skills and is able to help non-technical colleagues understand what our data means. Has experience with Python, SQL and databases, with the ability to write complex queries, as well as good experience with Excel. Has the ability to more »

The Office Manager role is not just about managing administrative tasks but also about playing a strategic role in enhancing operational excellence, employee satisfaction, customer experience, and overall business performance. These contributions have a ripple effect throughout the organisation, impacting various aspects of the business positively. Office Manager … Ad Hoc basis. ? Additional Ad Hoc administrative tasks. ? Minor Finance reporting on an Ad Hoc basis. What You'll Bring: ? At least 2 years experience in an office management role. ? Experience in/or around Human Resources. ? Experience of a small company environment. ? Exceptional Organisational skills. ? Positive more »

Group Information Service Function is the Tooling Enablement Team. Tooling Enablement consists of three functions Governance, Delivery and Solutions (Pre Sales). We provide customer solution designs and onward implementation of those solutions for our managed service contracts. Tooling Enablement are now looking for an energetic person within our … collaboration with the business to achieve strategic objectives by driving the adoption of best practice methodologies, whilst focusing on continual improvement to enhance our customer experience. We get to know our customers, so we can respond to their needs If you are looking for a team that offers development … sessions. Seek improvement and suggest changes where necessary to improve the solution artefacts in line with TE procedures. Support the team in understanding the customer requirements and identifying and managing technical requirements outside of the standard solution. Ensure the Customer contractual requirements are fully documented (standard/non more »

request ownership and management ● Second Line support for software and hardware fault resolution ● Installation, moves and addition services in relation to IT equipment on customer sites ● Contribute to activities of all onsite SCC teams as required ● Software installation and remediation ● Analysis of IT tickets, prioritising accordingly ● Follow local asset … ensure safe working environment with regards to local Fire, Security and Health & Safety regulations About You ● Good knowledge of Microsoft desktop operating systems ● A customer-oriented approach with excellent communication and organisational skills. ● Ability to effectively influence and negotiate with personnel at various organisational levels. ● Strong analytical, creative problem … solving and planning skills to achieve results. ● Ability to manage & create documents which are professional & articulate. ● Ability to handle difficult and demanding customer environments. ● ITIL awareness About the Organisation Europe's largest privately-owned IT business, continuously pushing to help clients succeed through IT transformation and exceptional customer more »