1 to 1 of 1 Customer Experience Jobs in Kingston Upon Thames

is the first point of contact for resolution of all HR queries either at the 1st contact or by escalating/handing over the customer to the correct team/individual within the People Service. The HR Direct Service receives the highest number of contacts therefore its success reflects … the query is more complex. You will be providing leadership, guidance and management of the HR Direct team, and will develop and deliver a Customer Services improvement Strategy for the service. In addition, you will be developing improved ways of working to continually meet customer needs and maximise … Job description Job responsibilities In addition to the main duties outline for the role, some of the key responsibilities include: 1. Ensure that the customer experience is at the core of the delivery of the First Point of Contact Service services by; ensuring that processes are designed around more »