2 Customer Experience Jobs in Salford

Head of Omnichannel and Customer Delivery Scopes eCommerce Hub Salford The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth. And turning this into a future significant income stream for the charity. The role Develop and … drive the implementation of an eCommerce strategy. Commission and drive a programme to garner customer insights across all channels. Collaborate with the Head of Retail Shops to connect Scopes online and brick and mortar propositions. Use customer insights to inform the buying and merchandising of new goods. To … return significant profit margins for the charity. Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience. Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit. more »

First Central employees are operating at the required competency and meeting regulatory requirements. Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends. Do you thrive to ensure the best customer service and outcome … detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of £25,000 - £28,000 depending on experience Monday to Friday, no weekends! Hybrid working: 4 days from home and 1 day in the office after training Fully supportive team throughout … most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes Problem solving and continuous more »