3 Customer Experience Jobs in Solihull

the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over analyst training and development, holiday cover planning … and Quality rates are in line with client/business demands. Key Skills: The successful candidate will need to have: - At least 1 years’ experience in a Service Desk leadership role - Technical knowledge of and previous experience of supporting technologies including: - Windows 10 - Mobile Devices - Office 2016/… Citrix - 2+ years’ experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA’s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal more »

operating divisions; Tela IT, Mobile Telephony and Unified Communications. We partner with globally recognised brands such as Microsoft, Vodafone, Gamma, Samsung and Google. Our customer-first approach is at the heart of who we are and what we do. We place great emphasis on the relationships we build with … our customers, ensuring we deliver products and services which will provide genuine benefit to their business and people, in addition to offering superior customer care. Tela IT is growing - we have achieved a lot in a small period of time, our most recent achievement was winning Infinigate's Modern … technical MSP space. This role is 90% new business (with a Midlands focus), 10% account management, which will naturally change as you grow your customer base. Duties include: Introduce new customers to Tela Technology through new business self-generation and networking, Cross selling via Tela’s existing customer more »

an Apps & Connectivity Engineer your main responsibilities are: Overseeing the development and implementation of the latest digital systems architecture to provide a class leading customer experience. Working with the wider electrical team to develop functional specifications and requirements for hardware and software. Development and deployment of our client's … and maintain Technology Roadmap for digitalisation and connectivity technology Introduction of strategy and deployment to support Over the Air functionality Qualifications/Skills required Experience working across various electrical modules To have a clear understanding of testing, verification and validation Experience developing and implementing systems architecture To have … proven experience in infotainment, telematics, vehicle applications, smart services, remote services, vehicle connectivity/networks Why work through Contechs? Contechs is a strategic partner to the automotive industry, providing innovative design and engineering services to global OEMs, from concept to production. Founded in 1997, Contechs has since established itself more »