20 Customer Experience Jobs in West London

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview: Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »

connect and use multiple data sources and develop actionable insight and business management systems. Our product suite is made up of a number of customer facing SaaS modules which use data derived from multiple sources e.g. leisure management systems, wearable technology, community programming, major sporting event engagement, and healthcare … participation This cannot be replicated without the data that we currently hold; We have a monopoly in this insight capability. Role overview Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to … aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired business outcomes, which in turn, improves customer lifetime value (CLTV) for 4GLOBAL and reduces churn. Working closely with the cross-functional team of sales, technology and more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. You will work with the award-winning experimentation team that exists to maximise the … ROI of the product development teams by ensuring that what is delivered has the greatest impact on the customer experience and our business KPIs. What you'll do: Build & execute A/B tests on both client and full stack Optimizely. Develop and maintain Optimizely experiments, ensuring accurate more »

Designer **Location:** Uxbridge, London, UK (Hybrid working) **About the company:** My client is a luxury consumer goods company, who are committed to delivering exceptional customer experiences through their digital platforms. As part of their ongoing growth, they are seeking a talented Lead UX/UI Web Designer to join … UX/UI Web Designer, you will spearhead the design efforts across our web platforms, collaborating closely with the Senior Manager for Ecommerce and Customer Experience, as well as various teams within International Marketing. Your primary focus will be on delivering outstanding user experiences, optimising conversions, and ensuring … members of the UX design team. Conducting competitive analysis and identifying areas for improvement. Adhering to design standards, guidelines, and best practices. ** Skills and Experience Required:** 5+ years of experience in UX/UI design, preferably within the luxury consumer goods industry. Proficiency in Adobe XD, Figma, or more »

the current products. All Products are compliant with relevant regulations and appropriate standards such as Heathrow Security standards, PCI, PEN testing & WCAG (AA), etc. Experience of end to end website build with focus on mobile. Builds a testing and optimisation culture before developing and drives measurement and ROI. Experienced … and understanding of broad industry trends. Working closely with the commercial team and key stakeholders to ensure our digital content is up to date. Experience Has expertise in working in an Agile environment and delivering digital products. Has knowledge of web-related technologies and the application of those technologies … to benefit a business such as Heathrow's. Has knowledge of applying web-related technologies to benefit our customers and enhancing the experience our customers have. Ideally experience in the airline/travel/e-commerce/banking/retail industry Has a thorough understanding of how to more »

several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Skillset Required: Looking for experience in IT End User Assets (such as Laptop, Desktop, Mobile device) management experience Outstanding customer experience required in this role Understand more »

all right here at Sky. What you'll do The Consumer Data Science team develops complex, business-critical data science products. These leverage our customer, product, digital, and viewing data to ensure customers receive the right product at the optimal price and time. Our solutions encompass various areas including … customer price elasticity, credit risk assessment, upsell and churn predictions, call forecasting, and other vital business functions. As part of our team, you will: Develop data science products built on our rich data assets including customer service interactions, viewing behaviour on multiple platforms (linear, on demand, streaming etc … online engagement with Sky digital (apps, website), service quality and performance information and customer metrics Deliver robust, well-written code Engage with our Machine Learning and Data Engineers to build and deploy compliant, efficient and scalable data science models Leading projects with 1-2 team members, task managing and more »

team partnerships that collectively deliver great data solutions A knowledgeable and inspiring leader, able to foster a culture of innovation, test, trial and learning Experience in managing a team of engineers, and able to demonstrate experience in developing team members’ technical and soft skills Experience working with … product or digital usage and technical performance data. Team overview The Product Effectiveness team is at the heart of continuous customer experience improvement for our Global EntertainmentOS products, through empowering our global product team with world leading experience analytics and monitoring. The Data Product Innovation Manager is … work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as more »

Role: Field Service Engineer Location: Twickenham/Richmond/Kingston on Thames About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

of opportunity to learn new things, as well as coaching and mentoring others What you'll bring Knowledge of React and NodeJS Good Frontend experience with HTML and CSS. Knowledge of other technologies such as GraphQL and TypeScript. Demonstrable experience of software development for high capacity, high traffic … high availability websites/systems Delivery experience within agile projects Problem solving and creative thinking Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems … no two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. Group Technology Digital Transformation Want to create a smooth and uninterrupted digital experience more »

s within the retail directorate. Be at the forefront of innovation and product launches, have a keen eye for design and exceptional knowledge of customer experience and system integration. Manage all types of infrastructure and suppliers, Telco being paramount as broadband is a key part of Sky Glass more »

providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with … in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any 'super-user' input such as minor changes to organisation structure, screen design and … types as permittable which have been identified through Continuous Improvement Forum or have been raised as enhancement. Provide valuable feedback on system performance, user experience, and potential improvements. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Support in more »

here at Sky. The Display Engineer will be a key player in realising Sky’s vision of delivering the best Glass to Glass content experience on the planet. A place where our customers can effortlessly access the best entertainment at the highest quality. What you'll do: Collaboration - Learn … Complementary graduate level expertise in one of the following fields: Broadcast/Content engineering, Colour/Image Science, Chemistry, Physics Electronic Engineering, or strong experience within a relevant Engineering area, work multi-disciplined technical teams. Motivation to develop new knowledge across a wide range of disciplines – from image and … display engineering, through to automated testing and hardware assessment. With a passion for delivering excellent looking, innovative, immersive TV to the customer Knowledge of global video systems and standards including PAL, NTSC, REC.709, BT.2020. BT.2100 etc and glass to glass video and audio production and distribution methods and workflows more »

you'll delve deep into the core components of this thriving industry. Through our industry-recognized apprenticeship program, you'll gain invaluable hands-on experience, equipping yourself with the knowledge and practical expertise needed to excel in the field. Role Are you ready to kick-start your journey into … you'll delve deep into the core components of this thriving industry. Through our industry-recognised apprenticeship program, you'll gain invaluable hands-on experience, equipping yourself with the knowledge and practical expertise needed to excel in the field. Find below the tasks and responsibilities you’ll undertake to … charge of monitoring international sea freight shipments from inception to delivery, ensuring precision and timely arrivals at designated destinations Maintaining real-time visibility on customer consignments, guaranteeing adherence to service level and operational protocols Duties/Responsibilities: Spearheading customer notifications and swiftly resolving challenges, exemplifying our commitment to more »

in Twickenham. They are now looking for a Head of Delivery to join the fold and help them move towards an even greater client experience and continue their excellent customer experience. As Head of Delivery your role responsibilities will include: Lead a team to ensure successful implementation of … ensure projects are delivered on time and within budget. Provide regular updates to senior management on project status and key milestones. Required Qualifications: Previous experience of leading and mentoring team. Proven experience in leading project implementations, specifically in SharePoint or Opentext delivery. Demonstrated leadership skills in successfully delivering more »

Product Mastery across BRITA Vivreau UK & external partners to ensure employees & partners can perform their roles effectively, safely and ensure a best-in-class customer experience. Role Responsibilities will include To deliver all product training onboarding, annual refresher training, quality audits and assessments for all BRITA Vivreau field engineers … solutions with local & BRITA HQ ‘stakeholders’. To be successful in this role You will have at least 3 years technical or product training experience, and/or Train The Trainer delivery methodology/coaching Possess excellent verbal and written communication skills Ideally have an understanding of either DWI … travel and be prepared for an occasional away trips What's in it for you? Annual salary of up to £34,500 (depending on experience) + car allowance & annual insurance A comprehensive range of company benefits, including; Excellent company pension scheme Year end company bonus The opportunity to join more »

a Difference Together. As a truly people focusedbusiness, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We'll support you with fantastic toolsand training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real … re great with people? Our recent trainee recruits have come from industries like retail, hospitality, beauty and driving roles with a passion for great customer service, or for cars. We are open to applications from people across many different industries or at any stage in life and we have more »