22 Customer Experience Jobs in the North East

South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how to improve standards to provide a better customer experience . You will work closely with the … on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer experience possible. Key responsibilities will include: Manage and monitor operational activities covering OLAs, SLTs in line with KPI's. Maintain high levels of … customer service experience whilst liaising with other delivery teams Effectively manage communications for major incidents and escalate as required. Develop the skills and knowledge of the Service Desk Analysts Assist with employee training Experience and skills required: Experience within a similar role Knowledge and experience more »

Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and … other digital functions. Lead management of and relationships with e-commerce platforms and 3rd party service providers. Lead core website development project to enhance customer/user experience (UX), and drive conversion. Oversee significant strategic projects, collaborating with the wider Commercial team, internal stakeholders, and external agencies (including … emerging trends, platforms, and best practices. Carry out any other reasonable duties requested by management. Present business results to an excellent standard as required. Experience required: You will be an enthusiastic and experienced marketer with expertise across a range of areas including web experience, UX design, customer more »

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that … relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. … Concentrix, you can truly Own Your Future! You Have 4+ years working in sales or account management 4+ years working in a technical environment Experience in high-volume calling Experience with customer experience and sales Enthusiasm for new technology MS Office experience (Word, PowerPoint, Outlook more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and more »

days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customer service experience? We are looking for passionate and dedicated Technical Support Advisors to assist our Verisure colleagues in the field. This role will … and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts. Providing excellent levels of customer service to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleagues working in the field. … and software. Excellent written and communication skills with a problem-solving attitude. A collaborative approach to helping us reach our goals, provide the best customer experience and contributing with your ideas and skills. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package more »

ideal fit. In turn, we hope this helps you evaluate if this is the right job for you. Essentials: End-to-end supply chain experience, specialising in logistics Prior experience of defining and implementing logistics network improvements, covering warehousing and shipping Highly competent in process mapping, standardisation and … design, and experience in delivering continuous improvement SAP expert (WM/SD modules particularly) Customer experience focused Excellent communication and influencing skills with the ability to motivate cross cultural teams at all levels of the organisation, whilst working effectively withcustomers, relevant industry bodies, consultants and suppliers Prior … experience of leading projects aimed at driving value generation Enjoys implementing change and managing conflict within a highly entrepreneurial culture Strategic global perspective Collaborative and solutions orientated individual, who can balance creativity and innovation with delivery Degree qualified in a relevant discipline Desirables: Professional Supply Chain/Logistics qualification more »

accurate and timely manner. Sub-contracting samples for outsourced analysis and transferring samples between sites. The role holder will be expected to ensure the customer experience is maximized through accurate and timely performance of duties relating to receiving customer samples and outsourcing for sub-contracted analysis. Key … Act as a technical support to outsource pricing and testing requirements with sub-contracting labs. Outsource pricing with subcontracting labs to ensure we fulfil customer requests. Preparing POs via IFS and updating the PO log. Liaising with sales to ensure they are aware of updated/new pricing for … sub-contractors. Where required provide cover and support to the overall sample registration function. Qualifications Minimum of HND or equivalent experience Relevant experience in a similar role Additional Information APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and more »

Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current … tech stack and Sage products to drive resolution and seamless handover Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU) Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust … Senior Management. Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback. Key stakeholder in the development and delivery of customer service, and cross-functional projects. On-programme QA visits, DBS spot checks, incident more »

class project performance. About you Bachelor or masters degree in electrical or mechanical engineering, or equivalent. Chartered Engineer (C.Eng, I.Eng) or working towards or experience equivalent to relevant competency requirements. Preferable to have previous people/line management experience. Strong management and co-ordination skills? Problem solving and technical … realisation skills.? Sound knowledge including statutory processes and technical standards. Knowledge of current H&S legislation and the CDM Regulations? Experience of working in a multi-disciplinary environment? Whats in it for you We offer a rewarding salary that is tailored to your skills and experience. But thats not … partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to more »

control Accelerate Pinewood’s geographic expansion. Diversify into new products which can be utilised by our group before also being offered to the wider customer base Disrupt hybrid used car sales in the UK by differentiating the customer experience and scaling the number of sites more »

o Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues. o Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Desktop Services o Provide support for employees more »

can deliver value. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … are offering opportunities to join the Specialist team either in Networking and Security or Datacentre. Both of which don't require previous knowledge or experience in the sector. We are looking for someone that has a thirst to learn and will enjoy focusing on a specific aspect of technology. … the right technology that solves their business challenges Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a more »

Team and using data to enhance product merchandising, search engine optimisation and on-site content. Continuous testing of the websites to ensure a frictionless customer experience. Regular auditing and maintenance of the stores to ensure high performance and conversion. Analysing data from Google Analytics and 1st party sources to … on-site content affects Search Engine Optimisation. The ability to use data to drive decision-making, including Google Sheets and Microsoft Excel skills and experience with analytics platforms. A high level of experience with GA4, including some experience with implementations and the Data Layer. A high level … of experience with reporting and Business Intelligence tools such as Looker Studio. more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … trending statistics to track and manage application health and supporting service performance You’ll have: A knowledge of Data Structures in practical use cases Experience of problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues Good … communication skills with the ability to articulate the technical and functional aspects of a development/production problem to help drive solutions Experience in one of the following structured or Object-Oriented programming languages: Java, Python Experience in one of the following Scripting languages: Shell script, Perl, JavaScript more »

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … to build quality solutions You’ll have: A passion for Software Testing and sharing your knowledge A wide knowledge of testing techniques and practices Experience with UI and API automation tools, e.g. Cypress, Selenium. A love of working as part of team and helping it improve Curiosity and a … A logical mind that enjoys using technical know-how to problem solve The ability to find solutions in tricky situations collaborating with others Previous experience and/or a working knowledge of Azure. It would be great if you have: Experience of a programming language (Java, C#, Python more »

things easier for our customers has seen us increase the digitisation of services and we're using new technology to deliver efficiencies and improve customer experience. We gather data to help the NHS make more informed decisions, as well as reduce fraud, error, and waste. We also contribute to … our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when … you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work. We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern more »

issues of “undelivered” & “delivery disputed” parcels that have impacted the customer journey. You will do this by using a dashboard created by our CX team that will highlight any problems that need to be resolved on the same day so the parcel connects to the courier and prevents any … issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution … to the CX team to communicate to the end customer. Ensure that all available systems are used to their full potential and all avenues are explored to resolve every parcel enquiry and that all information, scanning in particular, is updated for every stage of the parcel journey. Escalate any abnormal more »

Collaborate with internal teams to ensure seamless project execution. Provide ongoing support to key accounts, addressing any queries or concerns and ensuring a positive customer experience. Contribute to the development of business plans and strategies to achieve sales targets and revenue growth. Continuously prospect for new business opportunities, leveraging … providing input into strategic decision-making and helping to define the company's route to market strategy. Conduct market research to gather insights into customer needs, preferences, and pain points. Gather feedback from customers and internal stakeholders to identify areas for improvement and refine our client's offerings. Requirements … Minimum 3 years' experience in sales, preferably in renewable industries. Expertise in Power Purchase Agreements, energy trading, and utility-scale solar assets. MUST have a strong working knowledge of solar power with a keen interest in renewable energy. Proven track record of delivering results and exceeding targets. Exceptional communication more »

personal. We know your name. We can do amazing things with tech. We’ve got the talent. We decide what’s best for our customer together. Our Values The Leighton culture defines how we do business and how we interact with our colleagues and customers. It makes us unique … the amazing The Role Our Backend Developers will deliver exceptional exceptional software solutions, which are secure, appropriately tested, perform well and help provide engaging customer experience. The Developer is accountable for providing exceptional software solutions. Key Responsibilities You will be responsible for the following; however, this is not an … direct value to real customers. You'll see and learn about many aspects of the business as you develop web-based solutions for our customer's data analytics service. You'll be encouraged and supported to grow your technical skills to deliver brilliant products. You'll be keeping up more »

technology? We are currently looking for a number of software developers with a variety of different skill sets to join our client whilst they experience a period of exciting growth. This role gives an exciting opportunity for passionate developers to get involved with some innovative greenfield projects, working as … What you will be doing: As a Senior Software Developer, you will contribute to the development of innovative digital products in order to enhance customer experiences. You will develop and maintain high-quality, scalable code across diverse digital platforms. You will be responsible for collaborating closely with interdisciplinary teams … demonstrate a proven track record of developing clean, testable and maintainable code working with C#, .Net and Object-Oriented design. Ideally you will have experience working on mobile development, whether this be IOS, Flutter or Android. You will have a strong background of working with RESTful APIs. It is more »