Make a difference! A Career for CustomerInsight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in CustomerInsight … with the opportunity to make a real and positive difference for our customers in a rewarding position within a great team. Your role as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights … Workforce Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class experience and that we're ahead of the curve in improving the customer experience. We want to be delivering changes to more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Harnham
CUSTOMERINSIGHTMANAGER EAST BIRMINGHAM (hybrid) UP TO £55,000 + benefits Bring your SQL and customerinsight skills to support this leading financial services company! Being able to work across the business and use data and insights to make changes across the business, this … from around the globe, communicating in a way that works for all hands on with SQL, SAS and Python for conducting analytics work, understanding customer behaviour, lifetime value, retention, etc. and deployment of segmentation models to fully understand the customer base, propensity models to predict future customer behaviour, and customer frequency modelling different business problems and how data can help the business YOUR SKILLS AND EXPERIENCE: experience in a customerinsight analytics role, working across similar projects as listed above technical skills in SQL, SAS, and/or Python, as well as a more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
Research & InsightManager Manchester - Hybrid up to £55,000 + bonus + excellent benefits Forward Role are working with an award-winning ecommerce tech business in Manchester. The global business is one of the fastest growing in their specialist field and are now recruiting a Customer Research … InsightManager to join the entrepreneurial team. The business has an excellent culture with a start-up feel and are looking for a passionate and ambitious Research Specialist to provide high-level support to the wider commercial function. This is a brilliant opportunity to work within a passionate … business and team are expanding, leaving lots of opportunity to learn, grow and develop. If you get excited by data, insights and driving the customer experience – this could be the dream opportunity for you! Role & Responsibilities: Take ownership of market research and customer experience agenda, by creating and more »