20 of 20 Customer Insight Jobs in the City of London

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

entertainment organisation in Europe. As a Content Design Manager (internally known as Lead Content Designer) , you’ll play a pivotal role within the digital customer experience team, owning the creation of world-class content and delivering transformative solutions across web, mobile apps, agent tools, and customer communications. … lead Agile teams, drive content strategy, and be accountable for delivering outcomes that meet both customer needs and business goals. Working within a Customer Experience Centre of Excellence, you’ll support CX strategy, content excellence, and performance across product roadmaps in the UK & Ireland. From onboarding journeys ...

Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice … digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research ...

client is embarking on a multi-year growth and transformation journey to deliver a new North Star centred on mission-led, digital-first customer experiences and significant revenue growth. My client is the strategic partner helping to define and deliver this agenda across experience, data, technology, loyalty … digital growth programme end-to-end, defining the growth roadmap, aligning senior stakeholders around it, and orchestrating and client teams to deliver sustained customer and commercial impact. This role holds the single, executive view of the programme: where value comes from, how it will be unlocked ...

most important areas of the product. The Role As Head of Product Design , you’ll lead design for a core part of the customer experience focused on building stronger customer habits and increasing how often people return to the platform throughout the year. Working closely with senior leaders … critical product area. Partner with Product and Engineering leadership to shape roadmaps and product direction . Elevate the quality of end-to-end customer journeys across web and mobile. Lead, coach and develop a team of Product Designers . Build strong relationships with stakeholders across the organisation. Embed customer ...

consumer tech environment • A track record in shaping product strategy, influencing stakeholders and driving cross functional delivery • Proven experience using experimentation, funnel analytics and customer insight to improve conversion • Strong analytical capability, using data to diagnose issues, define metrics and inform prioritisation • Practical experience applying AI or automation ...

programmes and define strategic frameworks for our retail and FMCG clients, using your experience in consulting and industry. Integrate cross-functional commercial, operational, and customer insight to shape major business decisions. Design operating models and transformation roadmaps that embed AI and automation to deliver business value. Steer innovation ...

SENIOR DATA ANALYST (Supply & Ops/Customer) HYBRID - LONDON - 2 days a week in the office UP TO £72,000 The Company A global ecommerce and marketplace business with a strong sustainability focus and a highly operational model, they are combining data, logistics and customer insight to take their D2C proposition to the next level! The Role You will work across supply and perations, delivering insight and recommendations that help the business optimise stock flows and improve fulfilment. You will: • Analyse wholesale performance to determine pricing thresholds, stock volumes and cut‐off points. • Support ...

e.g., Clarity, Jira) Strong financial management and project governance skills Strategic thinker with the ability to identify challenges and develop solutions through market and customer insight as well as commercial awareness Possess strong influencing and collaboration skills, building relationships with stakeholders both internally and through our third parties ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

sales (lead → close → expansion) Run discovery and demo calls with clinical stakeholders Build and grow relationships across GP practices and networks Feed customer insight into product development Drive adoption, retention, and referral-led growth Requirements Strong communicator with high commercial acumen Proven ability to uncover customer needs ...

full campaign lifecycle, from concept through to delivery Someone who understands the commercial impact their digital designs must have on sales and new customer acquisition (ecommerce native) whilst never compromising on quality and visual aesthetic (think high-end, tech focused) A designer who understands how brand storytelling drives performance … translate strategy and customer insight into creative that is both emotionally engaging and commercially effective Someone confident working across multiple digital channels, including email, social and landing pages, with a strong mobile-first mindset A collaborative creative partner, able to work cross-functionally with marketing, product and creative ...

impact across pricing, portfolio and sales workflows Manage 1 to 2 junior hires as the team scales Work directly with founders Translate customer insight into product direction Split your time roughly across customers, product and internal leadership Within 12 months you will fully own multiple enterprise accounts, have ...

sales motion. Provide market insights and feedback to leadership. Help shape messaging and positioning for HR and benefits buyers. Partner with Product, Marketing and Customer teams to ensure market feedback and customer insights inform product development and go to market strategy. Team Development Recruit, onboard and develop high ...

Customer Success Manager Holborn, London (Mon & Fri WFH) £45k £55k base £60k £70k OTE Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they ve grown their client base … support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders ...

move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role Looking for your first role in Customer Success? This could be the role for you, as a Customer Success Representative , you'll own the day-to-day success, retention, and operational … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation … Customer Data Management. Learn more at risk.lexisnexis.com. About Our Team: Our team drives executive-level customer engagement, partnering closely with clients to build trusted, long-term relationships with senior stakeholders. We operate at the intersection of strategy, risk expertise, and technology to deliver measurable customer outcomes ...

Customer Insights & Market Research Analyst • 12-month contract • £38,000 salary • Hybrid working – 2–3 days in London A global technology organisation is hiring a Customer Insights & Market Research Analyst to support its international product marketing function. This role sits at the centre of commercial decision-making. … will take ownership of customer research projects and convert complex datasets into clear, actionable insights that directly influence product and marketing strategy across multiple regions. This is not a reporting role. It is a delivery role with visibility to senior stakeholders. Key Responsibilities Own end-to-end delivery ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...