22 of 22 Customer Insight Jobs in the City of London

Lead Customer Insight Analyst London - Hybrid - 2 days a week in office Up to £90,000 plus bonus The Company They are a large, established organisation in the insurance space. Customer understanding sits at the heart of their strategy, with significant investment in data, analytics, and self … service insight! The Role Own and shape the customer insight strategy, acting as the connective tissue across analytics, BI and insight teams. Define the operating model, frameworks and priorities that enable scalable, self service insight delivery. Partner closely with analytics, marketing, product, data science ...

Customer Insights Lead London - Hybrid 2x a week Up to 80,000 + bonus This is a high impact leadership role for someone who wants to shape how customer insight is used across a complex organisation. You will sit at the heart of analytics, insight … reporting, setting direction while remaining close to delivery. The role offers genuine scope to influence strategy, improve decision making and build a lasting customer insight capability. The Company They are a large, well established UK organisation operating at scale, with a strong focus on customer outcomes ...

Title: Insight Business Partner Location: London (Hybrid 3 days week in office) About Gen Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety … your career – from flexible working options and time off to competitive pay, benefits and well‐being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

hire a Senior Product Manager to join their growing Core Product team. This is a fantastic opportunity for someone who enjoys solving complex customer problems, driving experimentation, and building customer-centric digital products in a fast-paced, high-growth environment. 📍 London – hybrid working 💷 £75-£85k The role will … involve: Owning product strategy and roadmap delivery Leading product experiments and optimisation initiatives Building customer-facing guidance and proposition experiences Managing products across the full lifecycle Working closely with Engineering, Data, UX, and Compliance teams Improving end-to-end customer journeys Using customer insight and data ...

legal directories, industry news and other channels Maintain a healthy pipeline of opportunities Support the sales process from initial contact through to conversion Market & Customer Insight Stay informed on industry developments and market trends Gather customer feedback and insights to support wider business initiatives Identify emerging opportunities … Administration Keep CRM systems updated with activity and pipeline information Support reporting and sales activity tracking Work collaboratively across teams to ensure an excellent customer experience Experience Required Previous experience within Sales, Business Development, Account Management or a similar client-facing role Strong communication and relationship-building skills Comfortable ...

international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT … CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ...

role focused on new digital business and service development. The position is responsible for exploring and shaping new opportunities by combining technical feasibility, customer insight, and market potential. It offers a broad scope across early-stage concept development, validation, business case creation, and cross-functional project coordination. TYPE … development of new digital business opportunities, from exploration and validation through to internal recommendation and handover. Lead and support new business exploration projects Research customer needs, market trends, and business opportunities Develop early-stage concepts and test key assumptions Plan and drive PoC, MVP, pilot, or prototype activities Gather ...

vision, roadmap, and priorities aligned to business goals Working closely with engineering, design, and commercial teams Driving user-centric decision making through data and customer insight Ensuring timely delivery of high-quality mobile app features What we’re looking for: Proven experience as a Product Manager within ...

line management ). Your focus will be on enabling the platform to scale intelligently — supporting reporting, APIs, AI/LLM usage, and real-time customer insight . 🔧 What You’ll Do 🌳 Lead and support a newly forming team focused on data architecture and application optimisation 🌳 Drive structural change ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

loyalty programs, order management, and replenishment systems. Participate in Agile ceremonies, sprint planning, and UAT activities. Analyze retail KPIs, sales trends, inventory performance, and customer insights to support business decisions. Recommend operational improvements and automation opportunities. Required Skills & Experience Strong experience as a Business Analyst within the Grocery Retail ...

across internal tech teams, hardware providers, and third-party logistics partners, acting as the single point of accountability across all workstreams Using data and customer insight to validate decisions and make the call, not to justify a direction already chosen Building lightweight processes as you go, pragmatic, scalable … multi-party programmes together without formal authority, and your approach goes well beyond bringing data to a meeting Data-driven decision making, you use insight to validate direction and make the call, not to confirm what you already thought Comfort in ambiguity, you've operated in genuinely chaotic, early ...

health, value realisation, and revenue forecasting Secure executive sponsorship and increase product adoption across projects Lead change management conversations within complex construction environments Translate customer insight into product and commercial feedback Support advocacy initiatives including case studies and market visibility About You Extensive experience in construction project management ...

pilots with technical teams. Drive conversion from pilot into long-term enterprise agreements. Work closely with leadership on strategic deals and key accounts. Feed customer insight back into product and go-to-market direction. What We Are Looking For: 4+ years experience in enterprise SaaS or AI sales ...

deals (typically landing smaller and expanding quickly) Working closely with leadership and product to shape messaging, positioning, and GTM strategy Feeding back real customer insight to influence product development What We’re Looking For Proven experience in net new business sales (true hunting role) Strong track record ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

looking for a Senior Product Manager to join its product team at a pivotal stage of growth. The company builds tools that power customer-facing teams — leveraging AI across workflows such as automation, communication, and productivity tooling — and operates in a fast-paced, highly iterative environment where product decisions … balance short-term delivery with long-term strategy. Work directly with customers through regular calls to deeply understand workflows, pain points, and opportunities. Translate customer insights, internal feedback, and technical documentation into clear product direction. Collaborate daily with engineering on sprint planning, stand-ups, ideation, and delivery. Conduct competitor ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

about keeping the lights on. This one is about building something that actually matters. Our client is sitting on some of the richest customer data in the UK. The team you'd be joining turns that raw data into high-value customer signals and commercial data products … babysitting old pipelines. You'll be building new ones, writing clean Python and SQL, working with ML models to find genuine customer insights, and contributing to a platform built on Google Cloud. What you'll be doing Building and maintaining data pipelines and warehousing solutions that actually hold ...

Digital Inc. is seeking an Insight Business Partner in London. This senior role within the Global Insights & Strategy team involves partnering with leadership to shape marketing strategies using customer insights. The position offers a hybrid working model and requires significant experience in customer insights and strategy, preferably ...

organisations manage complex product, supplier, and regulatory data. Operating in highly regulated, fast‐moving environments, they are scaling quickly and investing heavily in their customer implementation and success function. The Role As a Product Implementation Associate, you’ll work closely with customers, Sales, Product, and Engineering to take clients … from signed contract through to a successful platform launch—and beyond. You’ll own onboarding and implementation, act as a trusted customer partner, and help shape scalable processes as the company grows. Key Responsibilities Support pre‐sales discovery and solution design alongside Sales Lead customer onboarding and implementation ...