23 of 23 Customer Insight Jobs in the City of London

Product & Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities, and areas for enhancement … that improve customer outcomes, satisfaction, and engagement. Working closely with stakeholders across the business, this role will use analytical expertise to inform strategic initiatives, support data-driven decision-making, and contribute to digital transformation programmes that improve operational efficiency and deliver cost savings. The role will also support customer ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Altrincham Hybrid: 3 days in the office For this particular role, we will only consider applications from candidates who have experience delivering and developing customer-facing digital products or propositions within sectors such as travel, loyalty, e-commerce, marketplaces, subscriptions, fintech, consumer technology, digital services or other fast-paced … countries with premium travel and lifestyle experiences. As we continue to expand beyond the airport journey, we're looking for an entrepreneurial and customer-focused Product Manager to lead the development and growth of our Lifestyle proposition. This is an exciting opportunity to shape emerging product areas including eSIM ...

Sales, Marketing, Engineering and Product teams to solve problems, improve journeys and deliver changes that have a visible impact. If you enjoy using data, insight and innovation to shape products that people genuinely rely on, this is a role where you'll have real ownership. The Opportunity … Doing Own the strategy, roadmap and evolution of Salesforce Sales Cloud Improve the experience for internal sales teams and broker partners Use customer insight, analytics and business data to prioritise product decisions Work closely with Engineering and Design to deliver valuable new functionality Partner with Sales, Marketing ...

data-driven analyst with a passion for customer behaviour and CRM insight, looking for a new challenge within a fast-paced retail environment? If so, we have an exciting opportunity for you to join us as a Loyalty & CRM Insight Analyst (Customer Analyst … month fixed-term contract, where you’ll play a key role in shaping and developing the MyFenwick Loyalty programme through actionable insight and analysis. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When you join ...

developed a product that is delivering real value to customers, the business is entering an exciting stage of growth. With strong investor backing, increasing customer adoption and significant market opportunity ahead, they are looking for a Technical Product Manager to help shape product development and support the next phase … shape the future direction of the platform. You'll be responsible for identifying opportunities, solving complex problems and ensuring product decisions are driven by customer insight, data and measurable outcomes. This role is ideal for someone who enjoys operating in ambiguity, taking ownership and helping build a business ...

Role As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across key accounts. Working closely … with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability to build trusted executive ...

sales cycle, providing technical expertise, solution design and trusted commercial guidance. This is an exceptional opportunity for someone who enjoys combining technical knowledge with customer engagement, helping organisations modernise their Quote-to-Cash processes through cloud technology, integrations and intelligent automation. The Role You'll work alongside the Sales … team to qualify opportunities, understand customer challenges and design compelling technical solutions that demonstrate measurable business value. You'll lead technical discovery sessions, deliver tailored demonstrations, facilitate solution workshops and support complex enterprise proposals, acting as the trusted technical advisor throughout the customer buying journey. Working across multiple ...

passionate about shaping how AI-powered and data-driven solutions are positioned, launched, and adopted in the market? Do you enjoy turning customer insight and market intelligence into compelling go-to-market strategies that drive impact across a diverse product portfolio? About our Team LexisNexis Legal & Professional, which … powered, data-driven, and technology solutions are brought to market. Working across a portfolio of products, you will partner closely with Product Management, Sales, Customer Success, and Marketing teams to develop messaging, influence go-to-market strategy, and communicate customer value through every stage of the product lifecycle. ...

Legal Engineer, you will act as the bridge between LexisNexis technology and the legal professionals who use it every day. Working alongside Customer Success and Account Management, you will lead workflow discovery sessions, design and implement AI-enabled solutions, and help customers realise measurable improvements in efficiency, quality … legal processes, identify pain points and define opportunities for AI-enabled improvement. Design, configure and deploy AI-enabled workflows and skills that align with customer processes and business objectives. Deliver targeted onboarding, enablement and adoption sessions tailored to different user groups and practice areas. Work alongside Customer Success ...

drive the product roadmap for the direct to consumer retail proposition Lead the end to end development and delivery of digital experiences that drive customer engagement and commercial growth Identify and build out opportunities to cross sell complementary services within the consumer journey Translate business needs into clear product … requirements and secure alignment across commercial, engineering and operations teams Use data and customer insight to define new features, optimise existing products and drive measurable outcomes Work closely with engineering, UX and delivery teams to ensure seamless execution Analyse market trends, competitor activity and performance metrics to continuously ...

Student or Graduate visas Turn complex data into influential business decisions. Join a leading UK financial services and technology organisation where data, analytics and customer insight shape major commercial decisions. As a Strategy Analyst Graduate, you’ll help develop strategies that improve products, support customers and drive responsible … business growth. You’ll investigate complex challenges, turn analytical insight into clear recommendations, gain support from senior stakeholders and work with cross-functional teams to deliver change. You’ll receive meaningful responsibility from day one, supported by a peer buddy, mentor and manager. What you could be working ...

team works. The Role As Senior Product Manager, you’ll own the strategy and roadmap for a core area of the business, balancing customer needs, commercial priorities and the requirements of operating within a regulated environment. You’ll work across the full product lifecycle, from discovery and validation through … required. What You’ll Be Doing Own the strategy and roadmap for a key area of the product. Identify and prioritise opportunities based on customer insight, data and commercial impact. Lead discovery and turn ideas into clearly defined product requirements. Partner closely with Engineering and Design throughout ...

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...

based platform used by brands to test creative ideas before investing in production and advertising. The platform combines AI with real target-audience insight, enabling customers to validate campaigns and creative concepts using thousands of objective consumer responses. As the business grows, the Technical Product Manager will improve … risks to writing Jira tickets, planning sprints and maintaining momentum against agreed timescales. The Technical Product Manager will: Co-own the product roadmap using customer insight and data. Scope work, write detailed Jira tickets and define clear outcomes. Manage the Jira backlog, sprint planning, priorities and timescales. Identify ...

SaaS or digital consulting. Experience taking product direction and turning it into clear requirements, tickets and delivery plans. Comfort working with data and customer insight to support decisions and shape execution. Familiarity with technical integrations, APIs and data flows, and confidence working alongside engineers. Experience writing QA plans ...

shape user experiences across a broad range of digital products and services. You will bring a strong foundation in user-centred design, applying research, insight and experimentation to understand customer needs, identify opportunities and design effective solutions. As a senior member of the team, you will contribute … through to design, testing and delivery. Conduct and synthesise user research, stakeholder interviews, workshops and usability testing to identify user needs and opportunities. Translate customer insights, business objectives and technical requirements into clear, actionable experience solutions. Create user journeys, service blueprints, information architectures, task flows, wireframes and interactive prototypes. ...

governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles … translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong understanding ...

senior legal stakeholders to unpack complex challenges and shape confident, value led decisions? Do you thrive in a consultative role where legal expertise, commercial insight, and technology come together to influence enterprise outcomes? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with … Translate legal workflows into clear, commercially compelling use cases and solution strategies, aligned to practice areas and client strategic objectives. Design and deliver tailored, insight-led demonstrations and high-impact presentations that connect workflow insight, product capability, and commercial outcomes across 1:1, small group, and large group ...

improvement, and implement AI-powered solutions that increase efficiency and productivity. Acting as the link between legal professionals and technology, you'll collaborate with Customer Success and Account Management teams to deliver practical, measurable outcomes. You will engage with senior stakeholders—including Partners, General Counsel, Legal Operations, Innovation, Knowledge … analyse current legal workflows, identify challenges, and uncover opportunities for AI-driven improvements. Design, configure, and implement AI-enabled workflows that align with each customer's operational and business goals. Deliver onboarding, training, and adoption programs tailored to different legal teams and practice areas. Partner with Customer Success ...

This role is focused on helping enterprise customers design and deploy robust API-led integrations while acting as a trusted technical advisor throughout the customer lifecycle. Key Responsibilities Advise customers on integration architecture and implementation strategy Lead technical discovery and solution design sessions Help customers maximise the value … platform through best-practice integration approaches Act as the technical focal point for customer implementations Demonstrate integrations, workflows and technical capabilities to clients Troubleshoot technical challenges and provide practical solutions Work closely with Sales, Product and Engineering teams Support partners and customers through onboarding and integration activities Contribute customer ...

technical teams and customers to map out system architecture options tailored precisely to their needs . Market Intelligence: Feed real-time industry trends and customer insights back into the leadership team to help shape future roadmaps and pricing strategies . What Were Looking For Technical Background: Proven track record … travel within the UK and occasionally the EU . Whats On Offer Work-Life Balance: Remote/home-based flexibility with standard travel to customer sites. Generous Leave: 22 days annual leave, statutory pension, and private health cover (dental, optical, life insurance) . Extra Time Off: An additional paid ...