10 of 10 Customer Insight Jobs in the City of London

Customer Insights Lead London - Hybrid 2x a week Up to 80,000 + bonus This is a high impact leadership role for someone who wants to shape how customer insight is used across a complex organisation. You will sit at the heart of analytics, insight … reporting, setting direction while remaining close to delivery. The role offers genuine scope to influence strategy, improve decision making and build a lasting customer insight capability. The Company They are a large, well established UK organisation operating at scale, with a strong focus on customer outcomes ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT … CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ...

programmes and define strategic frameworks for our retail and FMCG clients, using your experience in consulting and industry. Integrate cross-functional commercial, operational, and customer insight to shape major business decisions. Design operating models and transformation roadmaps that embed AI and automation to deliver business value. Steer innovation ...

line management ). Your focus will be on enabling the platform to scale intelligently — supporting reporting, APIs, AI/LLM usage, and real-time customer insight . 🔧 What You’ll Do 🌳 Lead and support a newly forming team focused on data architecture and application optimisation 🌳 Drive structural change ...

evolving industries. About the role: The Head of Product will input into the Product vision, strategy, and lead the Product execution across Vixio’s Customer facing platform areas: Gaming Compliance, Payments Compliance, Financial Services and our AI powered workflow management tools.. This role is critical in aligning the product … Accountabilities Strategy & Road-map Own and clearly articulate product vision, strategy, and road-map across all four verticals Align product planning with strategic goals, customer insights, and commercial priorities Translate business objectives into prioritised, executable delivery outcomes Lead product governance: road-map reviews, OKR planning, go-to-market readiness ...

impact across pricing, portfolio and sales workflows Manage 1 to 2 junior hires as the team scales Work directly with founders Translate customer insight into product direction Split your time roughly across customers, product and internal leadership Within 12 months you will fully own multiple enterprise accounts, have ...

deals (typically landing smaller and expanding quickly) Working closely with leadership and product to shape messaging, positioning, and GTM strategy Feeding back real customer insight to influence product development What We’re Looking For Proven experience in net new business sales (true hunting role) Strong track record ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...