22 of 22 Customer Insight Jobs in the City of London

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring … successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working ...

evolve our Embedded Finance proposition, creating innovative lending experiences that deliver value for customers, retailers, and NewDay. Working at the intersection of strategy, product, customer experience, and commercial partnerships, you'll influence the direction of a fast growing business, build market leading propositions, and help shape the future … hear from you. How you'll contribute Set the strategic direction for Embedded Finance, defining and delivering a product strategy that drives growth, customer value, and market expansion. Lead and develop a team of three Senior Specialists, creating clarity, direction, and coaching to strengthen delivery, capability, and impact. Turn ...

passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across … Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into ...

moving AI startup environment. The Technical Product Manager/AI Product Manager/Product Manager will work closely with the Product Lead, engineering, AI, customer success and founders to improve product quality, strengthen customer trust and help shape how the product develops as the company scales. This … Product Manager/Product Manager will own how product quality is measured and improved, including AI evaluation suites, test scenarios, graders, issue triage, customer feedback loops, product performance tracking and feature delivery. The role would suit an AI-native, technically grounded product person who enjoys solving messy problems, working ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle marketing … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business ...

Customer Success Manager Financial Services SaaS London/Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team … long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post ...

product management of IXICO’s advanced imaging platform (IXITM) and associated products. The role bridges Commercial, Science and Technical teams, turning market opportunities, customer needs, clinical and regulatory requirements, user feedback and technical feasibility into clear priorities, investment decisions and measurable outcomes. The postholder will lead product direction across … fast-evolving environment. Essential Duties & Responsibilities: Product Strategy and Roadmap Define and maintain the product vision and strategy, informed by ongoing market analysis, customer insight, competitor activity and emerging industry trends. Own and evolve the product roadmap across the platform and product lines, balancing scientific, technical, commercial, customer ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

drive the product roadmap for the direct to consumer retail proposition Lead the end to end development and delivery of digital experiences that drive customer engagement and commercial growth Identify and build out opportunities to cross sell complementary services within the consumer journey Translate business needs into clear product … requirements and secure alignment across commercial, engineering and operations teams Use data and customer insight to define new features, optimise existing products and drive measurable outcomes Work closely with engineering, UX and delivery teams to ensure seamless execution Analyse market trends, competitor activity and performance metrics to continuously ...

they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing … product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become ...

shipped. Being the main point of contact for senior stakeholders across the business - clear, structured communication is non-negotiable here. Driving decisions with data, customer insight, and commercial awareness rather than opinion or habit. Using AI as a real working tool - in discovery, in delivery ...

healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role ...

from what you personally ship and the bar you hold. The Role You'll own product end-to-end for a critical area: from customer insight to shipped, polished product. You'll work shoulder-to-shoulder with engineering, spend real time with enterprise customers (including the high-stakes … features shipped. What You'll DoOwn and ship a product area end-to-end, working daily alongside engineering Turn product vision and live customer feedback into sharp, shipped product - cutting scope and making the call Get close to customers, including renewals, escalations, and high-stakes moments Sharpen ...

risk controls. Partner with Compliance, Risk, Engineering, and Operations teams. Translate regulatory requirements into scalable product solutions. Drive product improvements using data and customer insights. What We're Looking For Proven Product Management experience within fintech, payments, banking, or financial services. Strong knowledge of cross-border payments . Experience ...

conversion need to work together Supporting early-stage discovery and recommendation products, including more conversational and personalised ways for customers to find work Translating customer insight, data, testing and feedback into better design decisions Designing within technical constraints across several platforms and front-end setups Contributing ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

base. Their work primarily supports organisations in utilities, telecommunications, financial services, and the not-for-profit sector, with a focus on predictive modelling and customer insight. They offer a collaborative and project-driven environment with strong technical capability. The Role Build and deploy predictive models, particularly focused on propensity … customer behaviour modelling Translate business challenges into analytical approaches through stakeholder engagement and data discovery Work closely with project managers, subject matter experts, and data analysts to deliver client solutions Run data discovery sessions and present findings back to both technical and non-technical stakeholders Develop segmentation models ...

Analyst to develop within a high-performing marketing analytics team, working across a range of client accounts. You will gain exposure to campaign analysis, customer insights and digital analytics while building a well-rounded skillset in a collaborative, fast-paced environment. The Company They are a customer-focused … work across different clients and projects while developing your career. The Role Analyse campaign performance, including engagement, conversion and key business metrics Support customer journey analysis to identify optimisation opportunities Build and maintain dashboards and reports for stakeholders Work with technical teams on tracking, tagging and data collection Support ...

and业务 teams to deliver scalable AI solutions. You will lead data-driven projects, assess market needs, and build predictive models for risk, fraud, or customer insights, while mentoring junior analysts and collaborating with cross-functional teams. #J-18808-Ljbffr ...

Join a forward-thinking UK energy provider focused on sustainable solutions. We’re seeking a Senior Product Designer to help shape and enhance key customer experiences across our client’s digital journeys. You’ll design clear, intuitive, and high-quality experiences across web and app, enabling customers to complete … weeks in the London office. If this sounds like the right fit, we’d love to receive your CV. Accountabilities: Own the design of customer-facing digital journeys—from discovery to polished UI Simplify complex service challenges into intuitive, accessible experiences Partner cross-functionally with product, research, content, engineering ...