1 to 25 of 32 Customer Insight Jobs in the City of London

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

optimisation of our broadcast and automated CRM activity, working closely with the Senior CRM & Omnichannel Clienteling Manager to bring the wider CRM and customer retention strategy to life. You will play a key role in ensuring CRM activity is delivered accurately, efficiently and in line with the wider marketing … commercial calendar. You will also support customer segmentation, lifecycle activity, retention initiatives and CRM reporting, helping the business better understand and engage its customers across digital and retail touchpoints. You will be a key champion of the customer within the business, helping ensure CRM activity is relevant, accurate ...

Insight and Analytics Lead Vacancy Information Location: London, UK or Los Angeles, California Salary: Competitive Working Pattern: Hybrid Contract Type: Permanent Working Hours: Monday to Friday At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together … other's backs. The Role How well we understand our customers shapes almost every commercial decision we make. This role leads that understanding, developing customer and commercial insight across rich booking, behavioural, marketing, digital and product data. You will move the organisation beyond reporting towards genuine diagnosis ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You'll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You’ll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options, salary … engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering, Research, Content and wider business teams. Using customer insight and data to develop effective design solutions. Promoting accessibility, inclusive design and strong design practices. Contributing to product direction, roadmap discussions ...

cash flow across the entire order-to-cash and procure-to-pay cycle. We’re looking for an Account Manager to drive growth, deepen customer relationships and maximise the value delivered across our corporate customer base. This role will provide dedicated coverage for corporate customers, ensuring opportunities … expansion, retention and customer success are fully realised, with a particular focus on the growth of payables and receivables finance programmes. The impact you’ll have As an Account Manager, you’ll build trusted customer relationships, identify growth opportunities and help corporate customers maximise the value of their ...

Role is available in the following locations too: Belfast, Edinburgh, Manchester Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking for Senior Consultants with a passion for service transformation, customer experience and human-centred design to join our growing team. This is an opportunity to work alongside exceptional talent across Service Design, Customer Strategy, UX, Product, Research, Data and Engineering, helping some of the UK's leading organisations redesign services that deliver better outcomes for customers and businesses ...

stores alongside our e‐commerce presence, we are seeking a Senior CRM & Omnichannel Clienteling Manager to build, lead, and scale a best‐in‐class customer strategy across all touchpoints. This role sits at the intersection of data, marketing, technology, and retail experience. You will own and lead the global … clienteling vision: driving customer lifetime value, personalisation, and seamless journeys online and in‐store, while preserving the brand’s luxury DNA. Job requirements 8-10+ years of experience in CRM, lifecycle marketing, or clienteling within fast‐paced, high‐growth environments. Strong background in omnichannel CRM, campaign management ...

passionate about shaping how AI-powered and data-driven solutions are positioned, launched, and adopted in the market? Do you enjoy turning customer insight and market intelligence into compelling go-to-market strategies that drive impact across a diverse product portfolio? About our Team LexisNexis Legal & Professional, which … powered, data-driven, and technology solutions are brought to market. Working across a portfolio of products, you will partner closely with Product Management, Sales, Customer Success, and Marketing teams to develop messaging, influence go-to-market strategy, and communicate customer value through every stage of the product lifecycle. ...

Legal Engineer, you will act as the bridge between LexisNexis technology and the legal professionals who use it every day. Working alongside Customer Success and Account Management, you will lead workflow discovery sessions, design and implement AI-enabled solutions, and help customers realise measurable improvements in efficiency, quality … legal processes, identify pain points and define opportunities for AI-enabled improvement. Design, configure and deploy AI-enabled workflows and skills that align with customer processes and business objectives. Deliver targeted onboarding, enablement and adoption sessions tailored to different user groups and practice areas. Work alongside Customer Success ...

experienced product leader to help shape the next generation of Qflow's platform. You'll work at the heart of the business, translating customer problems into valuable product experiences and partnering closely with Engineering, Design, Data and Commercial teams to deliver products that create measurable impact for our customers. … naturally curious, love solving customer problems and enjoy turning complexity into simple, scalable products, we'd love to hear from you. This is an opportunity to influence a product that's transforming one of the world's largest industries while working alongside a collaborative, ambitious team during an exciting ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

transformation, you'll play a role in supporting our adoption of AI technologies, ensuring our data, systems and processes are optimised to enable automation, insight generation and more efficient ways of working. You will oversee the Marketing digital platforms and websites, ensuring they deliver an excellent user experience, support … integrate effectively with our wider technology ecosystem. Working with the Marketing team and wider business, you'll help maximise the value of our 360 customer data strategy, enabling smarter audience engagement, supporting the effective implementation of AI-powered tools and workflows, and driving continuous digital innovation. You'll also ...

Role The Product Specialist role will act as a key technical and product resource for Audiomovers, bridging the gap between product marketing, development, customer success, and sales. The ideal candidate will have a good technical understanding of audio software and workflows, combined with a strong ability to troubleshoot … live product demonstrations and onboarding high-value B2B clients. You will be proactive and solutions-oriented, taking ownership of user feedback loops and ensuring customer insight directly influences future product roadmaps. While a technical background is the primary requirement, the ideal candidate will understand that product expertise must ...

improving conversion rates, and turning traffic into profitable sales. The ideal candidate will bring deep expertise in ecommerce optimisation, performance marketing, data usage, and customer insight to drive measurable improvements while delivering a seamless customer experience across channels. #J-18808-Ljbffr ...

business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using … governance needed to drive consistent, data-led decision-making and predictable revenue performance. The role owns the commercial technology ecosystem across Marketing, Sales and Customer Success, ensuring data integrity, forecasting accuracy and operational excellence throughout the customer lifecycle. A key responsibility is establishing how revenue retention is measured ...

responsible for: Setting and delivering product strategy across clinical trial recruitment and research data services. Leading product discovery, validation, roadmap planning and prioritisation using customer insight and data. Working closely with engineering teams to agree priorities, manage trade-offs and deliver product outcomes. Building relationships with pharmaceutical, academic … research customers to understand their needs and identify opportunities. Turning individual customer requirements into scalable product capabilities rather than one-off solutions. Defining product requirements, acceptance criteria, success measures and delivery plans. Working collaboratively with engineering, data, design and clinical teams in regulated environments. Balancing commercial requirements with research ...

responsible for: Setting and delivering product strategy across clinical trial recruitment and research data services. Leading product discovery, validation, roadmap planning and prioritisation using customer insight and data. Working closely with engineering teams to agree priorities, manage trade-offs and deliver product outcomes. Building relationships with pharmaceutical, academic … research customers to understand their needs and identify opportunities. Turning individual customer requirements into scalable product capabilities rather than one-off solutions. Defining product requirements, acceptance criteria, success measures and delivery plans. Working collaboratively with engineering, data, design and clinical teams in regulated environments. Balancing commercial requirements with research ...

will collaborate with engineering and business stakeholders to deliver value and shape product direction. You will lead discovery, prioritise opportunities, and use data and customer insights to inform decisions, while championing AI tools to enhance delivery and outcomes. #J-18808-Ljbffr ...

strong plus, not required. ✅ A track record of taking ideas from concept through to launch and early scaling. ✅ Strong ability to synthesise market data, customer insights, and business analysis into clear product and business strategy. ✅ Confident aligning diverse stakeholders around new, unproven initiatives. ✅ Deep curiosity about how technology ...

approach and helping establish what the longer-term design function could look like. It’s a very hands-on role, covering: 🔹 UX & interaction design 🔹 Customer discovery and research 🔹 Wireframing & prototyping 🔹 Designing new screens and experiences 🔹 Establishing design principles and best practice 🔹 Creating design guidelines/a design handbook 🔹 Usability … solution, prototype it, test it and — importantly — explain why they made the decisions they did. You'll need to be comfortable using evidence, customer insight, testing and data to influence stakeholders rather than relying purely on opinion. The ideal person will be: 🎯 A strong hands-on Product/ ...

right problems, shape solutions, and deliver technology-driven outcomes that create measurable business value. Our expertise spans software engineering, Al & data, product development, and customer experience, delivered by teams that combine strong technical depth with a consulting mindset. Why Join Us? If you are looking for a place where … deliver measurable business outcomes. You'll partner closely with Engineering, Data, Operations and key business stakeholders to define and deliver intelligent automation capabilities, balancing customer value with technical excellence across APIs, integrations, platform architecture and modern distributed systems. This is an opportunity to build products that leverage automation ...

implement, customize, and optimize our platform for their specific business needs while feeding insights back to our engineering team. What You\'ll Do Customer Implementation & Success Deploy and configure our AI account management platform for enterprise clients Work onsite or remotely with customer teams to ensure successful integration … Customize workflows, data pipelines, and AI models to match client requirements Troubleshoot technical issues and provide rapid resolution during implementation phases Train customer technical teams on platform usage and best practices Technical Development Build custom integrations between our platform and client systems (CRMs, ERPs, databases) Develop client-specific features ...