8 of 8 Customer Insight Jobs in the City of London

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

CLIENT SUCCESS & ACCOUNT MANAGEMENT KEY POINTS Senior leadership role owning Customer Success & Account Management end-to-end AI-powered consumer & B2B research platform used by global brands Enterprise customers across CPG, Tech, Pharma & Financial Services High-impact role in a fast-growing, VC-backed startup ABOUT THE CLIENT … scalable, AI-driven qualitative research used by some of the world's most recognised organisations. THE BENEFITS Opportunity to own and shape the entire Customer Success function Work directly with founders and senior leadership Influence product direction through direct customer insight Competitive compensation with meaningful upside Small ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead ...

shaping feedback that influences product development. The Opportunity This is a brand new role created to unlock further commercial value from an existing customer base. You will be the first hire into this growing function, with the chance to directly shape processes, improve customer journeys, and support wider … Closing upgrades and driving increased adoption through consultative selling Handling light technical tasks such as inserting snippets, updating colours, and reviewing basic configuration Analysing customer performance data to identify opportunities for growth Working closely with product and engineering teams to relay customer insight Helping to build scalable ...

established Consumer Insights AdTech platform, build relationships with some of the world's leading enterprise companies and immerse yourself in the world of financial customer data and advertising! The Company: Over 500 global employees Stable, profitable, public company Clients the likes of Lloyds, Santander, Sky and Sainsburys Multi-award … winning, including Deloitte Fast 500 and Entrepreneur 360 Extensive benefits; bonus, insurance, shares etc The Role: The Customer Success Manager is integral to the success of the business, and will own a portfolio of well-known high-value accounts from day one. Report directly to the VP of Customer ...

intersection of commercial strategy and technology, you’ll simplify complex systems, establish scalable foundations, and build a cohesive product ecosystem that strengthens customer lifetime value globally. Role responsibilities: Define and deliver the global roadmap for membership and loyalty products, aligning commercial priorities with technology capabilities. Set the vision, strategy … from concept to launch across multiple countries. Simplify legacy or fragmented systems, establish clear baselines, and build a scalable, future‐ready loyalty framework. Use customer insights, behavioural data, and performance metrics to inform product decisions and continuous improvement. Make clear prioritisation calls to balance user value, commercial impact ...

internal technical teams to help customers maximise value from their cloud investment and accelerate their growth plans. Key Responsibilities Identify, prospect, and secure new customer opportunities within the SMB market Build and develop relationships with both new and existing clients Consistently achieve and exceed revenue and activity targets Work … engagement Stay informed on market trends, cloud developments, and competitor offerings Continuously develop product knowledge and sales capability through training and self-learning Share customer insights and feedback to support ongoing refinement of messaging and value propositions Experience & Skills Foundational understanding of cloud computing and the wider technology ecosystem ...

leader behind the #1 developer tool in its category, trusted by 90% of the FTSE 500. With new products launching and major investment in customer expansion, we’re growing fast - and we need a standout AE to help drive the next stage. The Role Manage and grow a warm … Drive renewals and reduce churn Grow accounts through targeted expansion plays Maintain a clean, accurate Salesforce pipeline Prioritise high‐impact opportunities Share customer insights to shape product direction What You Bring 2-3 years Sales experience Strong communication, negotiation, and objection handling Commercial instincts + excellent pipeline discipline Hybrid ...