1 to 25 of 30 Customer Insight Jobs in the City of London

learn more about ICIS at the link below. https://www.icis.com/explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future … data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

with a leading consumer business looking to hire a Lead UX Designer to play a key role in shaping the future of its digital customer experience. This is an opportunity to work closely with Product, Engineering and commercial teams to create intuitive, customer-focused digital experiences that deliver … measurable business value. You'll be responsible for leading UX initiatives from discovery through to delivery, helping to improve customer journeys across web and mobile platforms. What You'll Be Doing Lead end-to-end UX projects from research and discovery through to final designs Conduct user research, usability ...

Sales, Marketing, Engineering and Product teams to solve problems, improve journeys and deliver changes that have a visible impact. If you enjoy using data, insight and innovation to shape products that people genuinely rely on, this is a role where you'll have real ownership. The Opportunity … Doing Own the strategy, roadmap and evolution of Salesforce Sales Cloud Improve the experience for internal sales teams and broker partners Use customer insight, analytics and business data to prioritise product decisions Work closely with Engineering and Design to deliver valuable new functionality Partner with Sales, Marketing ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

moving AI startup environment. The Technical Product Manager/AI Product Manager/Product Manager will work closely with the Product Lead, engineering, AI, customer success and founders to improve product quality, strengthen customer trust and help shape how the product develops as the company scales. This … Product Manager/Product Manager will own how product quality is measured and improved, including AI evaluation suites, test scenarios, graders, issue triage, customer feedback loops, product performance tracking and feature delivery. The role would suit an AI-native, technically grounded product person who enjoys solving messy problems, working ...

support flexible working – Job Description Summary Are you passionate about the future of FX electronic trading and motivated by turning data, insight and technology into better client outcomes? We're looking for a Lead Customer Journey Manager to play a pivotal role in shaping and optimising … heart of Sales, Trading, Product and Engineering, you'll use your expertise in FX markets, trading platforms and data analysis to improve customer journeys, enhance platform performance and deliver meaningful commercial impact in a fast-paced, front‐office environment. Job Title Lead Customer Journey Manager, FX E‐Trading ...

product management of IXICO’s advanced imaging platform (IXITM) and associated products. The role bridges Commercial, Science and Technical teams, turning market opportunities, customer needs, clinical and regulatory requirements, user feedback and technical feasibility into clear priorities, investment decisions and measurable outcomes. The postholder will lead product direction across … fast-evolving environment. Essential Duties & Responsibilities: Product Strategy and Roadmap Define and maintain the product vision and strategy, informed by ongoing market analysis, customer insight, competitor activity and emerging industry trends. Own and evolve the product roadmap across the platform and product lines, balancing scientific, technical, commercial, customer ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe are looking ...

order to cash and unlock real-time financial intelligence. This is not a delivery role. You are expected to drive product direction through customer insight, commercial impact and bold thinking, with a specific focus on cash application outcomes across finance and accounts receivable workflows. About the team … data Turn messy real-world payment matching, reconciliation and exception-management challenges into clear, high-impact product solutions Partner with sales and customer success to shape how we position the product, showing real customer value rather than features alone Challenge assumptions continuously, asking whether we are solving ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

Student or Graduate visas Turn complex data into influential business decisions. Join a leading UK financial services and technology organisation where data, analytics and customer insight shape major commercial decisions. As a Strategy Analyst Graduate, you’ll help develop strategies that improve products, support customers and drive responsible … business growth. You’ll investigate complex challenges, turn analytical insight into clear recommendations, gain support from senior stakeholders and work with cross-functional teams to deliver change. You’ll receive meaningful responsibility from day one, supported by a peer buddy, mentor and manager. What you could be working ...

they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing … product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become ...

drive the product roadmap for the direct to consumer retail proposition Lead the end to end development and delivery of digital experiences that drive customer engagement and commercial growth Identify and build out opportunities to cross sell complementary services within the consumer journey Translate business needs into clear product … requirements and secure alignment across commercial, engineering and operations teams Use data and customer insight to define new features, optimise existing products and drive measurable outcomes Work closely with engineering, UX and delivery teams to ensure seamless execution Analyse market trends, competitor activity and performance metrics to continuously ...

+ benefits I'm working with a growing online gaming business looking to hire a Senior Product Owner to take ownership of a key customer facing casino product. This is a senior hire and we're specifically looking for someone who already understands the UK B2C online casino market … features, promotional mechanics and player engagement initiatives • Working closely with third party game providers and internal stakeholders • Using player behaviour, commercial data and customer insight to influence product decisions • Driving improvements across engagement, retention and overall product performance • Working closely with Engineering and UX teams from discovery through ...

healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role ...

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...

strong plus, not required. ✅ A track record of taking ideas from concept through to launch and early scaling. ✅ Strong ability to synthesise market data, customer insights, and business analysis into clear product and business strategy. ✅ Confident aligning diverse stakeholders around new, unproven initiatives. ✅ Deep curiosity about how technology ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

category Create a 12-month trading plan for your category. Support in developing a longer-term commercial category strategy utilising market and customer insights that deliver profitable sales and market share growth. Continually review the trading plan KPI’s and remedy any shortfalls in delivery targets. Monitor, review ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...

Customer Analytics Manager | Luxury Retail | Central London/Hybrid | Competitive Salary We are working on a great opportunity with a leading global luxury brand, who are hiring for a Customer Analytics Manager to join their growing team. The Company Founded over 50 years ago, they have become … they have become one of the leading companies within the luxury retail space. The Role This is a fantastic opportunity to join the EMEA Customer Insights team at the heart of one of the world's most iconic luxury brands, playing a critical role in driving customer-centric ...

will be Hybrid , 3 days on site in London, UK. Role responsibility: You will be responsible for configuring and developing Dynamics 365 Sales and Customer Insights - Journeys solutions, delivering customer engagement and marketing automation capabilities. You will work closely with business stakeholders to gather requirements, build Power Automate … support ongoing platform enhancements. Specific skills/experience: Strong hands-on experience configuring and developing solutions within Dynamics 365 Sales Expertise in Dynamics 365 Customer Insights - Journeys Proficiency in Power Automate for designing, implementing, and managing automated business processes Good understanding of the Dynamics 365 ecosystem , Dataverse, custom entities ...

leading eCommerce platform and wider digital products. Working alongside Product Managers, Developers and other Designers, you'll play a key role in improving the customer journey by creating user-focused designs that balance customer needs with commercial objectives. A bit about the role Create user journeys, wireframes, prototypes … features and product improvements. Design and optimise digital experiences across web and mobile, ensuring they are intuitive, accessible and visually engaging. Translate customer insights, user research and business requirements into effective design solutions. Design with a mobile-first approach while maintaining consistency across digital products. Support user research, usability ...

Join a well-known consumer brand on a 6 month contract basis, helping to shape and improve the online customer experience for millions of users. Working as part of a collaborative in-house Studio team, you'll play a key role in delivering commercially focused digital design that drives … days a week in London Package: Inside IR35 Contract rate (to be discussed) Industry: Hospitality/Ecommerce What You’ll Be Doing Design intuitive, customer-focused web experiences that enhance usability and drive conversions. Create engaging UI solutions across key areas of the website, including landing pages, promotional content ...