1 to 25 of 28 Customer Insight Jobs in the City of London

combine deep industry expertise with leading technology capabilities to deliver practical solutions that create sustainable value. We help clients address complex business challenges across customer engagement, digital transformation, data and AI, ERP modernisation, sustainability, supply chain and enterprise architecture. Within the UK, BearingPoint has a growing Microsoft practice focused … delivering business transformation through Microsoft Business Applications, Power Platform, Azure, Microsoft 365 and AI solutions. We work closely with Microsoft to help organisations modernise customer engagement, service operations, employee experience and business processes using Dynamics 365 and Microsoft Copilot. Our Microsoft Business Applications Practice The BearingPoint Microsoft Business Applications ...

impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with. As a Senior Customer Success Manager (CSM), you will become a trusted technology partner to a focused portfolio of our clients, helping them make better decisions, build stronger … Managed Services. Our CSMs play a uniquely influential and high‐profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler ...

Role: Lead AI Solution Architect (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Manager (L7) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Role and Team Job Role: AI Technical Delivery Manager (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Manager (L7) About Accenture Song We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Solution Architect – Customer Job Role: AI Solution Architect (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Associate Manager (L8) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Executive Director of Corporate Resources, you will lead a diverse portfolio spanning ICT operations, cyber security, digital transformation, data and reporting, enterprise applications, customer technologies, digital inclusion and innovation programmes. About the Role lead the development and delivery of the council's Digital Strategy and overall approach to digital … technologies, including artificial intelligence oversee ICT operations, infrastructure, cyber security and technology investment promote data-led decision making through the effective use of analytics, insight and business intelligence lead major digital change programmes, ensuring strong governance, benefits realisation and successful delivery manage significant technology revenue and capital budgets while ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … product direction and work closely with Engineering to deliver solutions that create measurable impact. Youll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You’ll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

Head of Customer Success Looking to lead customer success at a media-tech business working with Apple and publishers including The Athletic, The Atlantic, News UK and The Telegraph? We’re FlatPlan, a SaaS and managed service company helping publishers deliver news content to millions of people … preferred provider to Apple, working with hundreds of prestigious news organisations, helping them grow audience and revenue. We’re hiring a Head of Customer Success to lead the teams working with publishers once they become customers, improving how we onboard, support and develop those relationships as we grow. Your ...

Role & Details Data Science Associate Manager (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Associate Manager (L8) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product …/about/accenture-song-index The Team Within Accenture Song sits AI & Data, the practice that builds the data-led intelligence behind the customer work. Song AI & Data helps organisations unlock value from data, analytics and AI by creating more relevant, personalised and effective customer experiences. ...

Senior Manager, Customer Success Management Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred … ground to the cloud. Our goal is to help organizations understand their assets, manage risk, and stay protected in real time. As Senior Manager, Customer Success , you will lead a team of Customer Success Managers who partner with customers to help them achieve meaningful business outcomes through ...

seeking an experienced Salesforce Product Manager to join an established organisation, with a strong focus on leveraging Salesforce capabilities to enhance customer experience, streamline business processes and deliver measurable business value. The successful candidate will have proven hands-on experience working with Salesforce, with a strong understanding … capabilities, customer journeys, stakeholder relationship management and business process optimisation. Experience with Salesforce Financial Services Cloud (FSC) would be highly desirable, alongside experience within financial services, ideally banking or wealth management. However, candidates from other sectors with strong Salesforce product management experience will also be considered. The successful candidate ...

Story BearingPoint is an independent management and technology consultancy with European roots and a global reach. We combine industry insight, business transformation and technology delivery to help clients address complex strategic and operational challenges. The Opportunity We are seeking an experienced Technical Enterprise Architect to provide architectural leadership across … Microsoft Dynamics 365 & Power Platform Leadership Own the enterprise architecture for Dynamics 365 CRM and Power Platform adoption. Guide architecture across Dynamics 365 Sales, Customer Service, Customer Insights, Dataverse, Power Apps, Power Automate, Power Pages and Copilot Studio. Lead decisions on configure, extend, integrate, build or retire. Maximise ...

Chief AI Officers, data and analytics leaders, and business executives Understand each client’s strategic priorities, operating model, technology landscape, and commercial drivers Connect customer challenges to relevant Data & AI capabilities, including: Data strategy and operating models Cloud data platforms and lake houses Data engineering and integration Business intelligence … exceed monthly, quarterly, and annual targets Develop long‐term account strategies that create opportunities beyond the initial engagement Lead the sales cycle Manage customer relationships and interactions throughout the full sales cycle, from initial qualification through to contract signature and handover Lead discovery conversations, executive briefings, client workshops, proposal ...

market needs, what our products deliver, and why it matters. You’ll help shape launches and campaigns, equip sales teams to have stronger customer conversations, and bring the CTS story to life through content, customer insight, and industry engagement. The role covers a broad portfolio that includes … direct-to-consumer (D2C), linear origination, digital distribution, fan engagement and advertising solutions. Occasional travel to customer locations, industry events, trade shows, and other Comcast sites is required. This position is based in London, UK. Job Description Responsibilities Shape product positioning and messaging — Develop clear, differentiated value propositions ...

transformation, you'll play a role in supporting our adoption of AI technologies, ensuring our data, systems and processes are optimised to enable automation, insight generation and more efficient ways of working. You will oversee the Marketing digital platforms and websites, ensuring they deliver an excellent user experience, support … integrate effectively with our wider technology ecosystem. Working with the Marketing team and wider business, you'll help maximise the value of our 360 customer data strategy, enabling smarter audience engagement, supporting the effective implementation of AI-powered tools and workflows, and driving continuous digital innovation. You'll also ...

meaningful impact, we’d love to meet you. About the role As a Solutions Specialist Pre-Sales Representative Senior, you will help Sales understand customer needs. You will shape risk solutions for FIS Capital Markets and show their value through workshops, product demonstrations and proposal support. You will advise … financial institutions on risk management, treasury, regulatory requirements and solution design. Your key responsibilities Lead customer discovery, executive presentations, workshops, product demonstrations, requests for information and proposals, and proofs of concept. Design end-to-end solution architectures, including integration, deployment and customisation approaches that meet business and technical requirements. ...

commercial negotiations Represent AssessFirst Build your market presence through networking, social selling and industry events Develop relationships with partners and key influencers Share customer insight to help shape our commercial strategy Drive Sales Excellence Maintain accurate forecasting and CRM discipline Apply structured enterprise sales methodologies Consistently deliver against … international growth. You’ll benefit from: Significant whitespace across the UK Enterprise market Freedom to sell across every industry An established international customer base including organisations such as AXA, Randstad, Greene King, Vision Express, Atos, Sellafield and The King’s Trust A mature, proven product with strong customer ...

successful financial metrics for the business through technical and services engagements with the customer. Solution owner supporting the creation and execution of a customer’s requirements based on their desired business outcome. Creation of documentation based on your technical design that delivers against the customer’s business needs … public sector and sovereign customers. In these sectors, compute capacity directly drives research outcomes, scientific discovery and national capability. Every engagement starts with the customer’s workloads, not the technology. The Senior Solution Architect profiles scientific, engineering and AI workloads to shape the right mix of compute, interconnect, storage ...

right problems, shape solutions, and deliver technology-driven outcomes that create measurable business value. Our expertise spans software engineering, Al & data, product development, and customer experience, delivered by teams that combine strong technical depth with a consulting mindset. Why Join Us? If you are looking for a place where … deliver measurable business outcomes. You'll partner closely with Engineering, Data, Operations and key business stakeholders to define and deliver intelligent automation capabilities, balancing customer value with technical excellence across APIs, integrations, platform architecture and modern distributed systems. This is an opportunity to build products that leverage automation ...

implement, customize, and optimize our platform for their specific business needs while feeding insights back to our engineering team. What You\'ll Do Customer Implementation & Success Deploy and configure our AI account management platform for enterprise clients Work onsite or remotely with customer teams to ensure successful integration … Customize workflows, data pipelines, and AI models to match client requirements Troubleshoot technical issues and provide rapid resolution during implementation phases Train customer technical teams on platform usage and best practices Technical Development Build custom integrations between our platform and client systems (CRMs, ERPs, databases) Develop client-specific features ...

strategy for Data & Artificial Intelligence solutions. This is a strategic and hands‐on role responsible for translating CDW’s Data & AI capabilities into compelling customer propositions, impactful marketing campaigns, and clear market messaging. Working closely with Sales, Solutions, OCTO, Services, and Partner Marketing teams, you will drive awareness, engagement … partner for customers. What You Will Do Build, shape and continuously evolve CDW’s Data & AI go‐to‐market proposition, creating clear and compelling customer value propositions. Develop and deliver integrated marketing plans and campaigns across digital, content, events, seller enablement, customer engagement and partner‐funded activities. Translate ...

governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles … translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong understanding ...

will help define our IT strategy, principles and standards, while ensuring that proposed technology solutions are fit for purpose and aligned with business and customer goals. The role will also assess current and emerging technologies, translating business requirements into practical infrastructure designs and proposals. Responsibilities include: Supporting the Technology … purpose. Developing and maintaining IT architecture principles, standards and design-decision libraries. Providing governance to maintain alignment between technology, business objectives and customer needs. Reviewing existing IT services and infrastructure to identify opportunities for improvement. Working with key stakeholders and Business Analysts to define and review functional ...