14 of 14 Customer Insight Jobs in the City of London

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice … digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research ...

that status. Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This … help, answers, or reassurance. You will resolve problems, guide users, and turn each interaction into a moment of trust. You will work closely with Customer Success, Product, and Engineering to improve workflows and make the platform more intuitive over time. You will own customer conversations from start ...

programmes and define strategic frameworks for our retail and FMCG clients, using your experience in consulting and industry. Integrate cross-functional commercial, operational, and customer insight to shape major business decisions. Design operating models and transformation roadmaps that embed AI and automation to deliver business value. Steer innovation ...

SENIOR DATA ANALYST (Supply & Ops/Customer) HYBRID - LONDON - 2 days a week in the office UP TO £72,000 The Company A global ecommerce and marketplace business with a strong sustainability focus and a highly operational model, they are combining data, logistics and customer insight to take their D2C proposition to the next level! The Role You will work across supply and perations, delivering insight and recommendations that help the business optimise stock flows and improve fulfilment. You will: • Analyse wholesale performance to determine pricing thresholds, stock volumes and cut‐off points. • Support ...

e.g., Clarity, Jira) Strong financial management and project governance skills Strategic thinker with the ability to identify challenges and develop solutions through market and customer insight as well as commercial awareness Possess strong influencing and collaboration skills, building relationships with stakeholders both internally and through our third parties ...

Managing complex sales cycles with six-figure deal values and clear land-and-expand potential Leading deals from discovery through to close, linking customer problems to commercial outcomes Cross-functional collaboration & execution Working closely with leadership and internal teams throughout the sales process Bringing customer insight back ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

sales (lead → close → expansion) Run discovery and demo calls with clinical stakeholders Build and grow relationships across GP practices and networks Feed customer insight into product development Drive adoption, retention, and referral-led growth Requirements Strong communicator with high commercial acumen Proven ability to uncover customer needs ...

product dev. You’ll be responsible for delivering on and shaping product strategy, roadmap generation and more, and be a significant stakeholder in customer success, go-to-market planning and value proposition definition. https://www.unicorndataservice.com/This is a great opportunity for a product owner or junior … from; and to be deeply involved in gaining new accounts and retaining clients. What do we need a product manager to do? Carry out customer listening with existing clients and prospects to determine what they think of the product/service, what would get them to renew/ ...

Customer Success Manager Holborn, London (Mon & Fri WFH) £45k £55k base £60k £70k OTE Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they ve grown their client base … support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders ...

KPIs, forecasting, and reporting frameworks Partner closely with marketing to align demand generation with pipeline goals Enterprise Sales & Partnerships Lead enterprise and mid-market customer acquisition Develop and grow strategic partnerships, alliances, and channel ecosystems Own high-value deal negotiations, contract structuring, and closures Customer & Market Engagement Build … strong relationships with C-level executives, CISOs, and key stakeholders Represent the company at industry events, conferences, and partner engagements Leverage market intelligence and customer insights to influence product direction Go-to-Market Execution Collaborate with product and engineering on pricing, packaging, and GTM strategies Oversee proposals, RFPs ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

skilled Data Architect to lead a critical data transformation project involving Salesforce Data Cloud, GCP, Vertex AI, and the creation of a new Single Customer View (SCV). This role offers significant executive visibility and requires a professional who can navigate an evolving environment, refine existing architectures, and drive … with Salesforce Data Cloud, ensuring efficient data flows and scalable activation patterns. Collaborate with Data Science teams to enable AI-driven models that enhance customer insights and sales strategies. Provide technical leadership across teams, ensuring alignment with project goals and adherence to best practices. Develop and maintain comprehensive architectural ...