3 of 3 Customer Insight Jobs in the City of London

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

business information company. Are you excited to shape AI-powered compliance solutions that help customers navigate an evolving regulatory landscape? Do you enjoy turning customer insights and data into product decisions that deliver measurable value and outstanding user experiences? About the Team Our Regulatory Compliance is a rapidly growing … platform deliver real impact. You will work closely with the Head of Product, engineering, data science, content, design, and commercial teams to gather customer insight, shape feature requirements, ensure successful delivery, and iterate based on data and feedback Responsibilities Analyse usage data, synthesise feedback from commercial teams ...

governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles … translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong understanding ...