10 of 10 Customer Insight Jobs in the City of London

Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice … digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research ...

value customers pushing for results. There are complex technical deployments that directly impact performance and outcomes. What’s missing is someone to own the customer journey end-to-end and ensure the technology delivers real, measurable value. We are building AI systems that replace traditional physics simulations with faster … These systems are being deployed in advanced engineering environments where accuracy, speed, and reliability are critical. The Opportunity This is a founding role within customer success and technical partnerships. You will not be inheriting a playbook. You will build it. You will work directly with engineering leaders and technical ...

existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights. What you'll do Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that ...

Managing complex sales cycles with six-figure deal values and clear land-and-expand potential Leading deals from discovery through to close, linking customer problems to commercial outcomes Cross-functional collaboration & execution Working closely with leadership and internal teams throughout the sales process Bringing customer insight back ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

sales (lead → close → expansion) Run discovery and demo calls with clinical stakeholders Build and grow relationships across GP practices and networks Feed customer insight into product development Drive adoption, retention, and referral-led growth Requirements Strong communicator with high commercial acumen Proven ability to uncover customer needs ...

Customer Success Manager Holborn, London (Mon & Fri WFH) £45k £55k base £60k £70k OTE Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they ve grown their client base … support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders ...

KPIs, forecasting, and reporting frameworks Partner closely with marketing to align demand generation with pipeline goals Enterprise Sales & Partnerships Lead enterprise and mid-market customer acquisition Develop and grow strategic partnerships, alliances, and channel ecosystems Own high-value deal negotiations, contract structuring, and closures Customer & Market Engagement Build … strong relationships with C-level executives, CISOs, and key stakeholders Represent the company at industry events, conferences, and partner engagements Leverage market intelligence and customer insights to influence product direction Go-to-Market Execution Collaborate with product and engineering on pricing, packaging, and GTM strategies Oversee proposals, RFPs ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

skilled Data Architect to lead a critical data transformation project involving Salesforce Data Cloud, GCP, Vertex AI, and the creation of a new Single Customer View (SCV). This role offers significant executive visibility and requires a professional who can navigate an evolving environment, refine existing architectures, and drive … with Salesforce Data Cloud, ensuring efficient data flows and scalable activation patterns. Collaborate with Data Science teams to enable AI-driven models that enhance customer insights and sales strategies. Provide technical leadership across teams, ensuring alignment with project goals and adherence to best practices. Develop and maintain comprehensive architectural ...