21 of 21 Customer Insight Jobs in the City of London

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring … successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working ...

Customer Service Manager - Global Fintech - Salesforce knowledge key We are supporting a growing international FinTech organisation that provides payment, trade finance, and working capital solutions to businesses across global markets. An opportunity has arisen for an experienced Customer Service Manager to lead a team of three across Customer Service, Customer Success, and Client Support functions. Reporting into senior leadership, the role is responsible for ensuring high levels of customer service, operational efficiency, and continuous improvement across the client lifecycle. The successful candidate will oversee day-to-day service delivery, customer escalations, post-implementation support ...

evolve our Embedded Finance proposition, creating innovative lending experiences that deliver value for customers, retailers, and NewDay. Working at the intersection of strategy, product, customer experience, and commercial partnerships, you'll influence the direction of a fast growing business, build market leading propositions, and help shape the future … hear from you. How you'll contribute Set the strategic direction for Embedded Finance, defining and delivering a product strategy that drives growth, customer value, and market expansion. Lead and develop a team of three Senior Specialists, creating clarity, direction, and coaching to strengthen delivery, capability, and impact. Turn ...

passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across … Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into ...

Product Manager – Customer Experience & Rewards Location: London (Hybrid – 3 days in the office) We're partnering with a high-growth, profitable fintech that's transforming the way small businesses manage their finances. With a rapidly expanding customer base and ambitious growth plans, they're looking to appoint … experienced Product Manage r to take ownership of the customer experience and rewards proposition across their digital platform This is an excellent opportunity to join a fast-paced product team where you'll have genuine ownership, work alongside talented engineers and designers, and deliver products used by hundreds ...

moving AI startup environment. The Technical Product Manager/AI Product Manager/Product Manager will work closely with the Product Lead, engineering, AI, customer success and founders to improve product quality, strengthen customer trust and help shape how the product develops as the company scales. This … Product Manager/Product Manager will own how product quality is measured and improved, including AI evaluation suites, test scenarios, graders, issue triage, customer feedback loops, product performance tracking and feature delivery. The role would suit an AI-native, technically grounded product person who enjoys solving messy problems, working ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle marketing … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

drive the product roadmap for the direct to consumer retail proposition Lead the end to end development and delivery of digital experiences that drive customer engagement and commercial growth Identify and build out opportunities to cross sell complementary services within the consumer journey Translate business needs into clear product … requirements and secure alignment across commercial, engineering and operations teams Use data and customer insight to define new features, optimise existing products and drive measurable outcomes Work closely with engineering, UX and delivery teams to ensure seamless execution Analyse market trends, competitor activity and performance metrics to continuously ...

they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing … product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become ...

shipped. Being the main point of contact for senior stakeholders across the business - clear, structured communication is non-negotiable here. Driving decisions with data, customer insight, and commercial awareness rather than opinion or habit. Using AI as a real working tool - in discovery, in delivery ...

healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role ...

from what you personally ship and the bar you hold. The Role You'll own product end-to-end for a critical area: from customer insight to shipped, polished product. You'll work shoulder-to-shoulder with engineering, spend real time with enterprise customers (including the high-stakes … features shipped. What You'll DoOwn and ship a product area end-to-end, working daily alongside engineering Turn product vision and live customer feedback into sharp, shipped product - cutting scope and making the call Get close to customers, including renewals, escalations, and high-stakes moments Sharpen ...

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...

days onsite in a week. Purpose: We are seeking a highly analytical and technically skilled CRM Data Analyst to join our growing Global Customer team. In this role, you will leverage data to drive meaningful customer engagement, optimize CRM strategies, and support the brand’s ambition to deliver … candidate has a balance of technical expertise and business acumen, with a passion for the luxury and fashion industry. Responsibilities: Build, maintain, and optimize customer data models and segmentation frameworks in Databricks Identify customer insights and trends that inform personalization, targeting, and strategic decision-making. Design and maintain ...

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be practitioner, run journey mapping sessions, produce high … quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from. As the successful applicant you'll demonstrate: Senior service or CX designer with a strong portfolio of journey design and blueprint work Telecoms sector background — direct experience of SME connectivity ...

Strategist Hybrid 2/3 days onsite in London The Role You'll own the thinking behind your clients' CRM programmes, turning customer insight, data and business goals into focused briefs and strategic frameworks that drive effective creative and measurable outcomes. You'll define who we're talking ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

major digital and technology transformation is looking for a commercially minded Senior Product Manager to lead a brand-new product domain focused on customer acquisition, digital journeys and ecommerce optimisation. This is an opportunity to take ownership of a high-profile product area, working at the heart of Product … ideas are translated into high-quality, deliverable outcomes. What you'll be doing: Owning the roadmap for a new digital product area focused on customer acquisition and ecommerce Working closely with Engineering, UX, BI, Marketing and Commercial teams to prioritise initiatives and maximise business value Leading backlog prioritisation ...

Join a forward-thinking UK energy provider focused on sustainable solutions. We’re seeking a Senior Product Designer to help shape and enhance key customer experiences across our client’s digital journeys. You’ll design clear, intuitive, and high-quality experiences across web and app, enabling customers to complete … weeks in the London office. If this sounds like the right fit, we’d love to receive your CV. Accountabilities: Own the design of customer-facing digital journeys—from discovery to polished UI Simplify complex service challenges into intuitive, accessible experiences Partner cross-functionally with product, research, content, engineering ...