25 of 25 Customer Insight Jobs in the City of London

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data-led … insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape … acquisition and retention strategies Using SQL and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

innovations to market through impactful messaging, strategic go-to-market planning & execution, cross-functional alignment, and sales enablement. This individual will act as a core partner across Demand Generation, Customer Marketing, Product Management, Sales, and Customer Success teams to ensure our solutions are well understood, clearly & competitively positioned, and fully supported throughout the customer journey. The ideal … candidate brings strong B2B SaaS product marketing experience and thrives on translating complex product capabilities into customer-facing value for stakeholders in the Office of Finance. They are passionate about driving adoption, differentiation, and internal enablement that fuels revenue growth and customer success. WHAT YOU'LL DO This position is a key contributor to Trintech’s go-to … differentiated, and value-driven messaging for assigned Trintech products or solution suites. Ensure messaging consistency across all channels and touchpoints - including web, field enablement (sales materials), analyst interactions, and customer-facing materials; while being tailored to verticals, buyer personas, and key use cases. Go-to-Market Leadership Collaborate with Product Management, Marketing, and Enablement teams to lead go-to More ❯

innovations to market through impactful messaging, strategic go-to-market planning & execution, cross-functional alignment, and sales enablement. This individual will act as a core partner across Demand Generation, Customer Marketing, Product Management, Sales, and Customer Success teams to ensure our solutions are well understood, clearly & competitively positioned, and fully supported throughout the customer journey. The ideal … candidate brings strong B2B SaaS product marketing experience and thrives on translating complex product capabilities into customer-facing value for stakeholders in the Office of Finance. They are passionate about driving adoption, differentiation, and internal enablement that fuels revenue growth and customer success. WHAT YOU'LL DO This position is a key contributor to Trintech’s go-to … differentiated, and value-driven messaging for assigned Trintech products or solution suites. Ensure messaging consistency across all channels and touchpoints - including web, field enablement (sales materials), analyst interactions, and customer-facing materials; while being tailored to verticals, buyer personas, and key use cases. Go-to-Market Leadership Collaborate with Product Management, Marketing, and Enablement teams to lead go-to More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You’ll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings … and other advanced features to improve relevance and performance. Collaborate with CRM and regional marketing teams to align with campaign goals and customer segmentation strategies Own the full ML lifecycle—from model design to deployment and monitoring. Partner with engineering and data teams to ensure scalable solutions. Continuously monitor and improve model performance using data insights and feedback. REQURIED More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You’ll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings … and other advanced features to improve relevance and performance. Collaborate with CRM and regional marketing teams to align with campaign goals and customer segmentation strategies Own the full ML lifecycle—from model design to deployment and monitoring. Partner with engineering and data teams to ensure scalable solutions. Continuously monitor and improve model performance using data insights and feedback. REQURIED More ❯

and thought leader, someone who brings a wealth of ideas and practical experience from your career in fintech product development. Drawing on your expertise in defining product requirements, gathering customer insights, and conducting competitor analysis, you will lead feature development and ensure product excellence. Collaboration will be key, as you partner with cross-functional teams and work closely with More ❯

and thought leader, someone who brings a wealth of ideas and practical experience from your career in fintech product development. Drawing on your expertise in defining product requirements, gathering customer insights, and conducting competitor analysis, you will lead feature development and ensure product excellence. Collaboration will be key, as you partner with cross-functional teams and work closely with More ❯

they’re scaling fast and looking for a Product Manager to help define what’s next. The Role: You’ll own the roadmap from early traction to scale — turning customer insights into elegant, data-driven product solutions. Working closely with engineering, AI, and GTM teams, you’ll design and ship AI-first features that shape the company’s next More ❯

they’re scaling fast and looking for a Product Manager to help define what’s next. The Role: You’ll own the roadmap from early traction to scale — turning customer insights into elegant, data-driven product solutions. Working closely with engineering, AI, and GTM teams, you’ll design and ship AI-first features that shape the company’s next More ❯

will: Build a healthy pipeline using Hubspot and other tools Help discover new verticals and markets Collaborate with marketing and product teams, providing feedback to refine message and share customer insights Use data, trends and insights to effectively identify accounts and improve conversion Own the full sales cycle from outbound prospecting > close Research and identify target accounts that fit More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey , from onboarding to retention. Create and manage onboarding content , including videos, guides, and self-serve resources. Respond to and manage customer queries , ensuring issues are resolved quickly More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey , from onboarding to retention. Create and manage onboarding content , including videos, guides, and self-serve resources. Respond to and manage customer queries , ensuring issues are resolved quickly More ❯

exploring emerging technologies, think in experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you’ll do Partner with the Director of Product/… SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate insights into concept pitches, MVPs and business cases for internal buy-in Champion a More ❯

exploring emerging technologies, think in experiments, and love turning zero into something, we want to talk to you. As Innovation Product Manager, you'll sit at the intersection of customer insights, emerging trends, and product experimentation, leading initiatives that shape our future strategic direction and its product roadmap. What you’ll do Partner with the Director of Product/… SLT to identify high-potential opportunities through research, trend analysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders to test bold ideas quickly and effectively Translate insights into concept pitches, MVPs and business cases for internal buy-in Champion a More ❯

Fantastic opportunity for a highly analytical and consultative CSM who enjoys driving actionable insights with enterprise brands. The Company Highly sophisticated machine learning customer insights and automation Backed by $100m+ in funding 2 out of 3 managers promoted from within Trusted by global leaders in eCommerce & gaming Offices in New York, London & more 500+ employees + world-class Data … team The Role High touch, data centric and product focussed Platform training, guidance and advice to clients to ensure optimum utilisation of the platform Ensure Enterprise customers understand their customer data and drive actionable insights Desired Skills & Experience Enterprise Customer Success within B2B SaaS Highly analytical, comfortable presenting data insights High touch consultative approach More ❯

Fantastic opportunity for a highly analytical and consultative CSM who enjoys driving actionable insights with enterprise brands. The Company Highly sophisticated machine learning customer insights and automation Backed by $100m+ in funding 2 out of 3 managers promoted from within Trusted by global leaders in eCommerce & gaming Offices in New York, London & more 500+ employees + world-class Data … team The Role High touch, data centric and product focussed Platform training, guidance and advice to clients to ensure optimum utilisation of the platform Ensure Enterprise customers understand their customer data and drive actionable insights Desired Skills & Experience Enterprise Customer Success within B2B SaaS Highly analytical, comfortable presenting data insights High touch consultative approach More ❯

extensions to ensure they are close to meeting their business process needs. Experience Proven experience extending Dynamics 365 CE solutions in one (or more) of the core modules - Sales, Customer Service, Field Service, Customer Insights. Hands-on experience creating C# plugins and utilising JavaScript to extend data operations and interactivity with D365 CE applications. Ability to deliver low More ❯

extensions to ensure they are close to meeting their business process needs. Experience Proven experience extending Dynamics 365 CE solutions in one (or more) of the core modules - Sales, Customer Service, Field Service, Customer Insights. Hands-on experience creating C# plugins and utilising JavaScript to extend data operations and interactivity with D365 CE applications. Ability to deliver low More ❯