14 of 14 Customer Insight Jobs in the City of London

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience are essential: Previously worked ...

teams build confidence, capability and consistency when selling Data & AI solutions. You will also play a role in capturing and representing the voice of customer, ensuring market insight informs proposition evolution and sales strategy. This role is ideal for someone with deep Data/AI expertise, strong consultative … technical messaging, sharing best practice, real-world learnings and patterns seen across clients. Support continuous improvement of our Data & AI GTM motion by contributing insight from deal reviews, buyer behaviour and emerging Data/AI trends. Voice of Customer Capture and communicate customer insight, decision drivers ...

Product Owner London (Hybrid) Up to 50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role in delivering … improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: Managing and prioritising the app product ...

Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate : £neg DOE IR35 : Outside … Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent "look and feel ...

Product Designer to help shape the next generation of Artscapy's digital experience. This role sits at the intersection of product, technology, data and customer experience. You will be responsible for designing intuitive, elegant and high-trust experiences across our platform, helping transform complex financial and art-market services … into simple, seamless customer journeys. From collector onboarding and portfolio management to valuations, financing and liquidity services, you will play a key role in defining how collectors interact with Artscapy. This is not simply a visual design role. We are looking for a systems thinker who can combine exceptional ...

expertise to deliver enterprise-grade solutions across use cases such as: Risk analytics & fraud detection Regulatory compliance automation Document intelligence (KYC, contracts, trade docs) Customer insights & conversational AI You will work on cutting-edge technologies including LLMs, vector databases, RAG architectures, and cloud-native data platforms, helping organizations unlock ...

programmes and define strategic frameworks for our retail and FMCG clients, using your experience in consulting and industry. Integrate cross-functional commercial, operational, and customer insight to shape major business decisions. Design operating models and transformation roadmaps that embed AI and automation to deliver business value. Steer innovation ...

loyalty programs, order management, and replenishment systems. Participate in Agile ceremonies, sprint planning, and UAT activities. Analyze retail KPIs, sales trends, inventory performance, and customer insights to support business decisions. Recommend operational improvements and automation opportunities. Required Skills & Experience Strong experience as a Business Analyst within the Grocery Retail ...

complex commercial and product requirements into scalable, maintainable analytics solutions. Support Product & Commercial Strategy Deliver reliable datasets and metrics that support growth initiatives, experimentation, customer insight, forecasting, and operational decision-making. What you’ll bring Previous experience leading or mentoring Analytics Engineers, Analytics Developers, or similar modern data ...

need a digital product lead who knows both ends of app delivery to help us develop and improve our customer-facing B2B data and content apps/products, and help us visualise and dashboard internal data. Ideally you'll have worked in media or agency on customer … data presentation, directories or similar products), and have a good understanding and interest in how to drive uptake and commercial success of anything customer-facing, and be able to get your hands dirty on data sources and working in SQL and Azure and PowerBI (or very similar, like Tableau ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

derive value from complex datasets at scal e.As a Lead Service & Product Designer, you'll play a pivotal role in shaping both the customer experience and the underlying service ecosystem. Working across product strategy, user research, service design, and UX, you'll help define how customers discover, access … stage of growth, where you'll influence product direction, establish best-practice design approaches, and help solve complex challenges around workflows, governance, and customer enablemen t. Role and Responsibiliti es Service Des ignLead the design of end-to-end customer journeys across the platform ecosys temMap, analyse ...

Maintain clear understanding of global compliance frameworks, GRC workflows, and how regulations vary across jurisdictions and verticals (Payments, Financial Services, Gambling). Gather frontline customer insights on integration challenges, technical gaps, and product priorities. Feed this directly to Product and Engineering teams. Ensure smooth technical handover to implementation teams. … into clear business value for buyers. Equally comfortable with engineers on architecture or executives on strategy. Communication is crisp, credible, and focused on solving customer problems. Problem Solving & Systems Thinking: Natural builder mindset. Analyse complex issues, improve processes, thrive without rigid playbooks. Comfortable operating in scale-up environments where ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...