3 of 3 Customer Insight Jobs in the City of London

Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice … digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research ...

Customer Success Manager Holborn, London (Mon & Fri WFH) £45k £55k base £60k £70k OTE Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they ve grown their client base … support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders ...

skilled Data Architect to lead a critical data transformation project involving Salesforce Data Cloud, GCP, Vertex AI, and the creation of a new Single Customer View (SCV). This role offers significant executive visibility and requires a professional who can navigate an evolving environment, refine existing architectures, and drive … with Salesforce Data Cloud, ensuring efficient data flows and scalable activation patterns. Collaborate with Data Science teams to enable AI-driven models that enhance customer insights and sales strategies. Provide technical leadership across teams, ensuring alignment with project goals and adherence to best practices. Develop and maintain comprehensive architectural ...