23 of 23 Customer Insight Jobs in the City of London

will build trusted relationships with Talent Acquisition teams, understand their hiring priorities and work closely with customers to improve hiring outcomes through Archer. Combining customer insight, commercial ownership and Archer’s unique market intelligence, you will help customers make better hiring decisions, adopt AI-powered hiring workflows … realise measurable business value. You will own the customer lifecycle from onboarding through renewal, ensuring customers continue to succeed while identifying opportunities to grow the partnership over time. This is a highly commercial Customer Success role that requires strong relationship management, commercial awareness and a passion for helping ...

will build trusted relationships with Talent Acquisition teams, understand their hiring priorities and work closely with customers to improve hiring outcomes through Archer. Combining customer insight, commercial ownership and Archer’s unique market intelligence, you will help customers make better hiring decisions, adopt AI-powered hiring workflows … realise measurable business value. You will own the customer lifecycle from onboarding through renewal, ensuring customers continue to succeed while identifying opportunities to grow the partnership over time. This is a highly commercial Customer Success role that requires strong relationship management, commercial awareness and a passion for helping ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience are essential: Previously worked ...

behalf of a fast-growing, highly regarded strategic consultancy. Our client sits at the intersection of deep human understanding and hard commercial reality — turning customer insight into strategy that technology businesses actually implement. It's a distinctive position: neither a traditional research agency nor a management consultancy … senior role, not a management layer. What you'll need — Strategic authority. 15+ years in research consultancy, management consulting or design. Proven at translating customer insight into commercially actionable strategy. Confident at SVP and C-suite level. — A commercial track record. £1m+ revenue and £0.5m+ PBT, consistently delivered. ...

leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Join our dynamic B2B Customer Growth Strategy team , helping leading organisations unlock trapped revenue, accelerate growth across strategic customers and operationalize client-led growth. We specialize in helping organisations … align commercial teams around priority customers and buying groups, and design repeatable approaches to accelerating revenue growth. Our work sits at the intersection of customer growth strategy, customer insight, strategic account growth, commercial transformation and revenue acceleration. What you'll do: Help clients identify growth opportunities, revenue ...

Customer Service Manager - Global Fintech - Salesforce knowledge key We are supporting a growing international FinTech organisation that provides payment, trade finance, and working capital solutions to businesses across global markets. An opportunity has arisen for an experienced Customer Service Manager to lead a team of three across Customer Service, Customer Success, and Client Support functions. Reporting into senior leadership, the role is responsible for ensuring high levels of customer service, operational efficiency, and continuous improvement across the client lifecycle. The successful candidate will oversee day-to-day service delivery, customer escalations, post-implementation support ...

evolve our Embedded Finance proposition, creating innovative lending experiences that deliver value for customers, retailers, and NewDay. Working at the intersection of strategy, product, customer experience, and commercial partnerships, you'll influence the direction of a fast growing business, build market leading propositions, and help shape the future … hear from you. How you'll contribute Set the strategic direction for Embedded Finance, defining and delivering a product strategy that drives growth, customer value, and market expansion. Lead and develop a team of three Senior Specialists, creating clarity, direction, and coaching to strengthen delivery, capability, and impact. Turn ...

passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across … Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle marketing … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business ...

Customer Success Manager Financial Services SaaS London/Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team … long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post ...

Customer Success Manager Financial Services SaaS London/Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team … long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post ...

with a fast-growing HealthTech business that's investing heavily in its product function and looking for a Product Manage r to own key customer journeys and help shape how product is built as the company scales. This is a high-impact role for someone who loves solving complex … leading discovery, and building products that genuinely improve people's lives. You'll work closely with engineering, design and operational teams to deliver meaningful customer outcomes—not just features. The opportunity This is an opportunity to join a business that's early in its product maturity, meaning ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

Convert leads into active clients through negotiation and relationship building Consistently meet or exceed sales targets Account Management & Relationship Development Manage and grow existing customer accounts Conduct regular client visits to strengthen relationships Identify upselling and cross-selling opportunities Provide product guidance and ongoing customer support Sales & Performance … client engagement Deliver presentations to senior stakeholders and decision-makers Negotiate pricing, terms, and contracts Maintain accurate CRM records of pipeline and activities Market & Customer Insight Monitor industry trends and competitor activity Collect and analyse customer feedback to inform business improvements Reporting & Administration Prepare sales reports, forecasts ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

growing AI SaaS business as its first Senior Account Manager. This is a pivotal hire, offering the chance to shape the future of the customer function while working closely with the founders as the business continues to scale. The successful candidate will inherit a large portfolio of existing customers … relationships with senior stakeholders across the investment industry. The Role Responsibilities include: Managing a large portfolio of existing B2B customers throughout their lifecycle Driving customer retention, renewals, upsell and cross sell opportunities Building long term relationships with senior stakeholders across the investment community Identifying commercial opportunities while delivering ...

optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner … converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams ...

international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT … CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ...

international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT … CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ...

ownership of the experiences that connect their customers to the brand and their commercial partners. This person will shape everything from the moment a customer lands on the homepage through to the content that inspires them and the media placements that surround them. The goal is simple … pages, SEO/GEO, and their design system. Sitting at the point where deep technical capability meets commercial strategy, you'll use data and customer insight to bring content and media together into a shopping experience that stands out. Your focus throughout will be on cracking meaningful customer ...

ownership of the experiences that connect their customers to the brand and their commercial partners. This person will shape everything from the moment a customer lands on the homepage through to the content that inspires them and the media placements that surround them. The goal is simple … pages, SEO/GEO, and their design system. Sitting at the point where deep technical capability meets commercial strategy, you'll use data and customer insight to bring content and media together into a shopping experience that stands out. Your focus throughout will be on cracking meaningful customer ...

shipped. Being the main point of contact for senior stakeholders across the business - clear, structured communication is non-negotiable here. Driving decisions with data, customer insight, and commercial awareness rather than opinion or habit. Using AI as a real working tool - in discovery, in delivery ...

they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing … product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become ...

they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing … product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become ...