18 of 18 Customer Insight Jobs in the City of London

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

Product Design Manager – Digital Customer Experience (CX) 📍 London (Hybrid – 3 days on-site) 🕒 Full-time 🏢 Industry: Media, Digital Platforms & Consumer Technology About the Role We’re looking for an experienced Product Design Manager – Digital CX to lead the creation of world-class digital customer experiences across high-traffic … websites and mobile applications. In this role, you’ll manage and inspire multidisciplinary design teams, shape design strategy, and deliver app-first, customer-centred experiences at scale. You’ll play a critical role in influencing product roadmaps, embedding design excellence across the organisation, and ensuring every interaction reflects ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice … digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research ...

that status. Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This … help, answers, or reassurance. You will resolve problems, guide users, and turn each interaction into a moment of trust. You will work closely with Customer Success, Product, and Engineering to improve workflows and make the platform more intuitive over time. You will own customer conversations from start ...

online shopping experiences across a large-scale retail platform. You will sit within a dedicated squad working on a confidential new product, helping shape customer journeys that directly impact online sales performance and customer satisfaction. Job Summary In this role, you will be responsible for delivering high-quality … testing and stakeholder playback. You will collaborate closely with Product Managers, CRO specialists, developers, commercial stakeholders, and data teams to translate business requirements and customer insight into intuitive, commercially effective digital experiences. Required Experience & Skills 4+ years' experience delivering end-to-end UX/UI design within eCommerce ...

SENIOR DATA ANALYST (Supply & Ops/Customer) HYBRID - LONDON - 2 days a week in the office UP TO £72,000 The Company A global ecommerce and marketplace business with a strong sustainability focus and a highly operational model, they are combining data, logistics and customer insight to take their D2C proposition to the next level! The Role You will work across supply and perations, delivering insight and recommendations that help the business optimise stock flows and improve fulfilment. You will: • Analyse wholesale performance to determine pricing thresholds, stock volumes and cut‐off points. • Support ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

e.g., Clarity, Jira) Strong financial management and project governance skills Strategic thinker with the ability to identify challenges and develop solutions through market and customer insight as well as commercial awareness Possess strong influencing and collaboration skills, building relationships with stakeholders both internally and through our third parties ...

Managing complex sales cycles with six-figure deal values and clear land-and-expand potential Leading deals from discovery through to close, linking customer problems to commercial outcomes Cross-functional collaboration & execution Working closely with leadership and internal teams throughout the sales process Bringing customer insight back ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

product dev. You’ll be responsible for delivering on and shaping product strategy, roadmap generation and more, and be a significant stakeholder in customer success, go-to-market planning and value proposition definition. https://www.unicorndataservice.com/This is a great opportunity for a product owner or junior … from; and to be deeply involved in gaining new accounts and retaining clients. What do we need a product manager to do? Carry out customer listening with existing clients and prospects to determine what they think of the product/service, what would get them to renew/ ...

initiatives that support the company’s next phase of ecommerce innovation. Partnering closely with engineering, data, and design teams, you’ll shape intelligent, frictionless customer journeys. As a strong customer advocate, you’ll balance insight-led decision-making with creative thinking to deliver mobile-first solutions that … mobile-first product initiatives. Work closely with data, engineering, and design partners to bring high-impact features from concept to launch. Use customer insights, behavioural data, and performance metrics to guide product decisions and continuous improvement. Make sharp prioritisation calls to maximise value for users while delivering meaningful commercial ...

forecasting, and strong CRM practices. Develop scalable outbound and inbound strategies tailored to a defined vertical market. Work closely with marketing to refine ideal customer profiles, messaging, and pipeline generation. Process & Enablement Implement structured sales processes, playbooks, and training programs to improve conversion and efficiency. Evaluate and optimise … sales technology stack, including CRM and engagement tools. Introduce best practices across outreach, qualification, demos, and negotiation. Cross-Functional Collaboration Partner with Customer Success to ensure smooth client handovers and support long-term growth. Share customer insights with product and leadership teams to influence roadmap ...

potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create … www.brillio.com. Location: London, UK Reports To: Managing Director, BFSI Vertical The role : The Client Partner position is a key role within the Brillio Customer Success team for UK, responsible for driving sales and business development strategies, and executive relationships for one of our most strategic Banking clients ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

solutions, delivering technical demonstrations, and guiding successful implementation. The Role As a Solutions Engineer , you will act as a trusted technical advisor throughout the customer journey. You will work closely with account executives, product managers, and engineering teams to understand customer requirements, design solution architectures, and deliver technical … demonstrations and proof-of-concept implementations. This role combines technical architecture, system integration, and customer engagement , helping organisations adopt modern cloud, AI, and data technologies . What You’ll Be Doing • Work with enterprise customers to understand technical requirements and solution architecture • Design and deliver technical product demonstrations tailored ...

internal technical teams to help customers maximise value from their cloud investment and accelerate their growth plans. Key Responsibilities Identify, prospect, and secure new customer opportunities within the SMB market Build and develop relationships with both new and existing clients Consistently achieve and exceed revenue and activity targets Work … engagement Stay informed on market trends, cloud developments, and competitor offerings Continuously develop product knowledge and sales capability through training and self-learning Share customer insights and feedback to support ongoing refinement of messaging and value propositions Experience & Skills Foundational understanding of cloud computing and the wider technology ecosystem ...