1 to 25 of 30 Customer Insight Jobs in the City of London

Product & Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities, and areas for enhancement … that improve customer outcomes, satisfaction, and engagement. Working closely with stakeholders across the business, this role will use analytical expertise to inform strategic initiatives, support data-driven decision-making, and contribute to digital transformation programmes that improve operational efficiency and deliver cost savings. The role will also support customer ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

learn more about ICIS at the link below. https://www.icis.com/explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future … data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with ...

Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experienceDo you enjoy leading support teams that deliver exceptional customer service Are you passionate about helping users get the most from their software, developing high-performing teams and using customer insight to continually improve the support … part in ensuring client queries are handled effectively, customers are kept informed and feedback and support trends are used to continually improve the customer journey. What you’ll be doing In this role, you will: • Lead and develop the Client Support team, ensuring customers receive accurate, timely and helpful ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

Product Manager will lead the evolution of both the existing mobile and web platform and new product capabilities, ensuring the roadmap is commercially focused, customer-led and aligned to the wider company strategy. The role will work closely with engineering, compliance, operations, marketing, treasury and customer support teams … Product Manager will: Own the product strategy, vision and roadmap across the core digital money transfer platform Take ownership of the end-to-end customer journey across registration, KYC, payments, transfers and customer support Translate market, customer and business insight into a clear product direction aligned ...

Sales, Marketing, Engineering and Product teams to solve problems, improve journeys and deliver changes that have a visible impact. If you enjoy using data, insight and innovation to shape products that people genuinely rely on, this is a role where you'll have real ownership. The Opportunity … Doing Own the strategy, roadmap and evolution of Salesforce Sales Cloud Improve the experience for internal sales teams and broker partners Use customer insight, analytics and business data to prioritise product decisions Work closely with Engineering and Design to deliver valuable new functionality Partner with Sales, Marketing ...

developed a product that is delivering real value to customers, the business is entering an exciting stage of growth. With strong investor backing, increasing customer adoption and significant market opportunity ahead, they are looking for a Technical Product Manager to help shape product development and support the next phase … shape the future direction of the platform. You'll be responsible for identifying opportunities, solving complex problems and ensuring product decisions are driven by customer insight, data and measurable outcomes. This role is ideal for someone who enjoys operating in ambiguity, taking ownership and helping build a business ...

Role As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across key accounts. Working closely … with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability to build trusted executive ...

lead and develop our client software support team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their … Client Software Support team, ensuring customers receive accurate, timely and helpful assistance across all support channels • Build a strong understanding of our software, customer workflows and conveyancing sector requirements to ensure support is practical, relevant and client-focused • Ensure client queries are appropriately triaged, assigned and progressed in line ...

Work In The UK- Not Suitable For Visa Holders. Role is available in the following locations too: Belfast, Edinburgh, Manchester Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking … Senior Consultants with a passion for service transformation, customer experience and human-centred design to join our growing team. This is an opportunity to work alongside exceptional talent across Service Design, Customer Strategy, UX, Product, Research, Data and Engineering, helping some of the UK's leading organisations redesign ...

Head of Customer Care Location: London/Hybrid, 3 days per week in the office A bit about Sons Sons was founded in 2019 by Will and Adrian, driven by their own struggles with hair loss and the lack of accessible, affordable treatment options. Today, Sons is a certified … expanding into new markets and channels. Our goal? To help every generation of sons live healthier, happier lives. Job Summary The Head of Customer Success will own, manage, and scale Sons’ customer success team within D2C and Amazon. The candidate will be responsible for overseeing and managing ...

solutions to public sector customers. This is an excellent opportunity to take ownership of a business-critical, legacy SaaS platform, driving product improvements and customer outcomes in a collaborative, product-led environment. PRODUCT MANAGER – WORKFLOW & CASE MANAGEMENT – REMOTE – 9-MONTH CONTRACT – INSIDE IR35 … strong background in enterprise software , SaaS , or public sector technology . You'll be responsible for managing a mature Workflow & Case Management product, balancing customer needs, technical constraints, and business priorities while working closely with engineering teams. This is a hands-on role where you'll own the product ...

focus on maintaining existing platforms. This role is about building something from the ground up. You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth. Working across marketing, commercial and event operations, you'll implement CRM and marketing … automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight. If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact. What You'll Be Doing As our Commercial Growth Lead ...

sales cycle, providing technical expertise, solution design and trusted commercial guidance. This is an exceptional opportunity for someone who enjoys combining technical knowledge with customer engagement, helping organisations modernise their Quote-to-Cash processes through cloud technology, integrations and intelligent automation. The Role You'll work alongside the Sales … team to qualify opportunities, understand customer challenges and design compelling technical solutions that demonstrate measurable business value. You'll lead technical discovery sessions, deliver tailored demonstrations, facilitate solution workshops and support complex enterprise proposals, acting as the trusted technical advisor throughout the customer buying journey. Working across multiple ...

join our Digital team as a Website Product Owner, playing a key role in the ongoing development, optimisation and delivery of our online customer experience. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. When … website, helping to deliver a seamless, engaging and commercially effective digital experience for customers. Working closely with the Product Manager, you will translate customer needs and business priorities into clear, actionable requirements, ensuring website enhancements and roadmap initiatives are successfully delivered. You will be responsible for managing and prioritising ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

Student or Graduate visas Turn complex data into influential business decisions. Join a leading UK financial services and technology organisation where data, analytics and customer insight shape major commercial decisions. As a Strategy Analyst Graduate, you’ll help develop strategies that improve products, support customers and drive responsible … business growth. You’ll investigate complex challenges, turn analytical insight into clear recommendations, gain support from senior stakeholders and work with cross-functional teams to deliver change. You’ll receive meaningful responsibility from day one, supported by a peer buddy, mentor and manager. What you could be working ...

they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing … product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become ...

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...

Role You Need To Hold Full Right To Work In The UK- Not Suitable For Visa Holders. Join a team shaping the future of customer experiences, products, and services. We're growing fast and looking for an experienced Proposition Design Manager to join our Customer & Marketing Strategy team. … This is an exciting opportunity for someone who thrives on solving complex problems, uncovering customer insights, and designing innovative propositions that create value for both customers and businesses. You'll work alongside outstanding digital, design, strategy, and technology specialists to deliver transformational solutions for leading brands. We're looking ...

travel technology and personal mobility products. Key Responsibilities Develop and execute a category strategy that delivers sustainable sales and profit growth. Identify market trends, customer insights and emerging technologies to shape future product ranges. Lead the development and launch of new own-brand products, managing the process from supplier ...

SaaS or digital consulting. Experience taking product direction and turning it into clear requirements, tickets and delivery plans. Comfort working with data and customer insight to support decisions and shape execution. Familiarity with technical integrations, APIs and data flows, and confidence working alongside engineers. Experience writing QA plans ...

shape user experiences across a broad range of digital products and services. You will bring a strong foundation in user-centred design, applying research, insight and experimentation to understand customer needs, identify opportunities and design effective solutions. As a senior member of the team, you will contribute … through to design, testing and delivery. Conduct and synthesise user research, stakeholder interviews, workshops and usability testing to identify user needs and opportunities. Translate customer insights, business objectives and technical requirements into clear, actionable experience solutions. Create user journeys, service blueprints, information architectures, task flows, wireframes and interactive prototypes. ...