1 to 25 of 32 Customer Insight Jobs in the City of London

Head of Data & Customer Intelligence Company: Albany Beck Location: London OR Birmingham – Hybrid Working Model Engagement Type: Permanent Client Industry: Financial Services About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with … passionate about your learning journey and committed to your professional and personal development. Role Overview Albany Beck is seeking an experienced Head of Data & Customer Intelligence to work on a long-term deployment in the Commercial Banking division of our leading global Financial Services clients, based in London. This ...

learn more about ICIS at the link below. https://www.icis.com/explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build future … data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

Altrincham Hybrid: 3 days in the office For this particular role, we will only consider applications from candidates who have experience delivering and developing customer-facing digital products or propositions within sectors such as travel, loyalty, e-commerce, marketplaces, subscriptions, fintech, consumer technology, digital services or other fast-paced … countries with premium travel and lifestyle experiences. As we continue to expand beyond the airport journey, we're looking for an entrepreneurial and customer-focused Product Manager to lead the development and growth of our Lifestyle proposition. This is an exciting opportunity to shape emerging product areas including eSIM ...

Sales, Marketing, Engineering and Product teams to solve problems, improve journeys and deliver changes that have a visible impact. If you enjoy using data, insight and innovation to shape products that people genuinely rely on, this is a role where you'll have real ownership. The Opportunity … Doing Own the strategy, roadmap and evolution of Salesforce Sales Cloud Improve the experience for internal sales teams and broker partners Use customer insight, analytics and business data to prioritise product decisions Work closely with Engineering and Design to deliver valuable new functionality Partner with Sales, Marketing ...

developed a product that is delivering real value to customers, the business is entering an exciting stage of growth. With strong investor backing, increasing customer adoption and significant market opportunity ahead, they are looking for a Technical Product Manager to help shape product development and support the next phase … shape the future direction of the platform. You'll be responsible for identifying opportunities, solving complex problems and ensuring product decisions are driven by customer insight, data and measurable outcomes. This role is ideal for someone who enjoys operating in ambiguity, taking ownership and helping build a business ...

Role As CX Strategy Director, you will advise senior client stakeholders on growth strategy, customer experience transformation and experience-led digital business initiatives. You will help shape and grow our consulting practice, develop new service offerings, contribute to thought leadership, and lead strategic pursuits across key accounts. Working closely … with multidisciplinary teams including strategy, design, technology, marketing and data specialists, you will define transformation roadmaps and help organisations reimagine customer experiences to accelerate growth and create competitive advantage. The successful candidate will bring a strong consulting background, proven commercial acumen and a demonstrated ability to build trusted executive ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

digital platforms would be particularly advantageous. For this particular role, we will only consider applications from candidates who have significant experience owning and developing customer-facing digital products, platforms or propositions within sectors such as travel, loyalty, fintech, financial services, membership, marketplaces, technology or other complex commercial environments. Join … propositions. This is a highly visible role responsible for one of Dragonpass' most important revenue-generating product domains and a critical part of the customer experience journey. You'll work closely with Engineering, Design, Commercial, Partnerships, Operations and Finance teams to deliver products that create value for customers while ...

solutions to public sector customers. This is an excellent opportunity to take ownership of a business-critical, legacy SaaS platform, driving product improvements and customer outcomes in a collaborative, product-led environment. PRODUCT MANAGER – WORKFLOW & CASE MANAGEMENT – REMOTE – 9-MONTH CONTRACT – INSIDE IR35 … strong background in enterprise software , SaaS , or public sector technology . You'll be responsible for managing a mature Workflow & Case Management product, balancing customer needs, technical constraints, and business priorities while working closely with engineering teams. This is a hands-on role where you'll own the product ...

business that combines purpose with exceptional execution, strong product investment and ambitious growth plans. The Opportunity You'll own a key part of the customer journey, working closely with Design, Engineering, Data, Growth and Customer Experience teams to improve customer engagement, retention and long-term value. This … highly visible role where your work will directly influence both customer outcomes and commercial performance. Perfect for a Product Manager who thrives on getting things done, bringing teams together and delivering meaningful customer experiences. What You'll Be Doing Driving delivery across a range of customer-facing ...

focus on maintaining existing platforms. This role is about building something from the ground up. You'll shape how ELRIG generates commercial opportunities, manages customer relationships and uses technology, automation and data to support sustainable growth. Working across marketing, commercial and event operations, you'll implement CRM and marketing … automation platforms, improve customer journeys, strengthen lead generation and deliver valuable commercial insight. If you enjoy solving business challenges, connecting systems and creating smarter ways of working, this is a fantastic opportunity to make a lasting impact. What You'll Be Doing As our Commercial Growth Lead ...

play a key role in designing and optimising ecommerce journeys, supporting experimentation initiatives and delivering high-quality UI solutions across a range of customer touchpoints. What you will be doing: Design and optimise customer-facing web experiences across the ecommerce platform Create intuitive, engaging UI designs that improve … usability, customer engagement and conversion Support Conversion Rate Optimisation (CRO) initiatives through A/B testing and experimentation Design landing pages, promotional campaigns and merchandising experiences that deliver measurable results Work closely with Ecommerce, Product, Marketing and CRM teams to deliver customer-focused digital experiences Use customer ...

order to cash and unlock real-time financial intelligence. This is not a delivery role. You are expected to drive product direction through customer insight, commercial impact and bold thinking, with a specific focus on cash application outcomes across finance and accounts receivable workflows. About the team … data Turn messy real-world payment matching, reconciliation and exception-management challenges into clear, high-impact product solutions Partner with sales and customer success to shape how we position the product, showing real customer value rather than features alone Challenge assumptions continuously, asking whether we are solving ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

fast-growing AI business building an agentic platform that automates operational workflows across the property industry. The company is already running more than 30 customer trials, including a major enterprise opportunity, and has secured funding that provides runway beyond 2028. With around 30 employees globally and plans to double … experimentation and production-ready product delivery. The current team is able to prototype quickly. Your role will be to introduce the product discipline, customer insight and delivery focus needed to turn that innovation into tangible commercial outcomes. You will take ownership of real customer problems, help define ...

Student or Graduate visas Turn complex data into influential business decisions. Join a leading UK financial services and technology organisation where data, analytics and customer insight shape major commercial decisions. As a Strategy Analyst Graduate, you’ll help develop strategies that improve products, support customers and drive responsible … business growth. You’ll investigate complex challenges, turn analytical insight into clear recommendations, gain support from senior stakeholders and work with cross-functional teams to deliver change. You’ll receive meaningful responsibility from day one, supported by a peer buddy, mentor and manager. What you could be working ...

scalable AI-powered workflows. Responsibilities: Own products from discovery through launch and iteration Speak directly with investment banking and private equity users Turn complex customer challenges into product strategy Define requirements and partner closely with engineering teams Help shape AI workflows used by global financial institutions Drive roadmap decisions … using customer insight and data Skills/Experience: 4+ years Product Management experience Strong understanding of investment banking or private equity workflows Experience building B2B SaaS, fintech, data, or AI products Comfortable operating in a fast-paced, high-growth environment Excellent communication and stakeholder management skills This ...

they're enhancing their digital experience from the ground up and are looking for a UX/UI Designer to take ownership of the customer experience across their ecommerce platform. This is a rare opportunity to join at the beginning of a major transformation rather than maintain an existing … product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance, this is the type of role that can genuinely become ...

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with engineering … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...

Working extensively in Figma Contributing to and evolving an existing design system Collaborating closely with Product and Engineering throughout delivery Using research and customer insight to inform design decisions Producing wireframes, prototypes and high-fidelity designs Us ing AI tools within your design work flow to improve speed ...

across internal tech teams, hardware providers, and third-party logistics partners, acting as the single point of accountability across all workstreams Using data and customer insight to validate decisions and make the call, not to justify a direction already chosen Building lightweight processes as you go, pragmatic, scalable … multi-party programmes together without formal authority, and your approach goes well beyond bringing data to a meeting Data-driven decision making, you use insight to validate direction and make the call, not to confirm what you already thought Comfort in ambiguity, you've operated in genuinely chaotic, early ...

travel technology and personal mobility products. Key Responsibilities Develop and execute a category strategy that delivers sustainable sales and profit growth. Identify market trends, customer insights and emerging technologies to shape future product ranges. Lead the development and launch of new own-brand products, managing the process from supplier ...

digital experiences. You will work within cross-functional Agile teams, collaborating closely with Product Managers, Business Analysts, Engineers, Researchers and stakeholders to solve complex customer problems and deliver exceptional user experiences across web and mobile platforms. The successful candidate will have experience working within regulated financial services environments … comfortable navigating complex customer journeys, business requirements and technical constraints. This role would suit a Senior UX Designer who enjoys solving complex problems, working in Agile environments, and designing impactful digital experiences within banking and fintech organisations. Key Responsibilities User Experience Design Lead UX activities across ...