22 of 22 Customer Insight Jobs in the City of London

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This … position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will ...

Title: Service Delivery Manager (SDM)- Restaurants Location: East Finchley, England (Customer Site – Full-Time Onsite) Reports To: Executive Services Senior Manager (ESSM) Industry: Quick Service Restaurants (QSR) Position Summary The Service Delivery Manager (SDM) serves as the primary onsite operational representative for a strategic restaurant customer, ensuring … successful delivery of services, achievement of contractual commitments, and continuous improvement of the overall customer experience. The SDM is a highly visible customer-facing leader who builds trusted relationships with customer stakeholders, coordinates cross-functional teams, and drives service excellence across all aspects of the account. Working ...

with a leading consumer business looking to hire a Lead UX Designer to play a key role in shaping the future of its digital customer experience. This is an opportunity to work closely with Product, Engineering and commercial teams to create intuitive, customer-focused digital experiences that deliver … measurable business value. You'll be responsible for leading UX initiatives from discovery through to delivery, helping to improve customer journeys across web and mobile platforms. What You'll Be Doing Lead end-to-end UX projects from research and discovery through to final designs Conduct user research, usability ...

hybrid in‐house and agency model, recruit and develop a high‐performing team, manage external partners, and partner closely with Sales, Product, and Customer Growth on go‐to‐market planning and pipeline health. This is a role for a strategic marketing leader who pairs vision with decisive execution, uses … positioning across audiences, and own the digital marketing strategy (SEO/SEM, social, email, paid media) to maximise visibility, engagement, and lead generation. Use customer insight, market intelligence, and data‐driven analysis to inform strategy, identify opportunities, and continuously improve marketing effectiveness and ROI. Lead go‐to‐market ...

evolve our Embedded Finance proposition, creating innovative lending experiences that deliver value for customers, retailers, and NewDay. Working at the intersection of strategy, product, customer experience, and commercial partnerships, you'll influence the direction of a fast growing business, build market leading propositions, and help shape the future … hear from you. How you'll contribute Set the strategic direction for Embedded Finance, defining and delivering a product strategy that drives growth, customer value, and market expansion. Lead and develop a team of three Senior Specialists, creating clarity, direction, and coaching to strengthen delivery, capability, and impact. Turn ...

passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across … Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle marketing … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe are looking ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

horizon, the company is entering its next phase of growth. For the right Product Designer, this presents the chance to influence not only the customer experience, but also how a category-leading product evolves internationally. Unlike many larger organisations where design is primarily executional, you'll be joining … determining how the product experience scales as the company continues to grow. The Role This role sits at the intersection of Product, Growth and Customer Experience. You'll own end-to-end product design across key customer journeys, identifying opportunities to improve the experience through research, experimentation ...

healthcare. As a Senior Product Manager , you will lead the strategy, delivery and optimisation of a digital clinical trial recruitment platform. You will use customer insights, data and experimentation to create digital experiences that improve recruitment journeys and drive measurable impact. This is a 6-month contract-based role ...

risk controls. Partner with Compliance, Risk, Engineering, and Operations teams. Translate regulatory requirements into scalable product solutions. Drive product improvements using data and customer insights. What We're Looking For Proven Product Management experience within fintech, payments, banking, or financial services. Strong knowledge of cross-border payments . Experience ...

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be practitioner, run journey mapping sessions, produce high … quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from. As the successful applicant you'll demonstrate: Senior service or CX designer with a strong portfolio of journey design and blueprint work Telecoms sector background — direct experience of SME connectivity ...

Strategist Hybrid 2/3 days onsite in London The Role You'll own the thinking behind your clients' CRM programmes, turning customer insight, data and business goals into focused briefs and strategic frameworks that drive effective creative and measurable outcomes. You'll define who we're talking ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...

looking to add a Senior GIS Consultant to their growing team. The role sits within a specialist analytics and consulting function delivering projects across customer insights, location strategy, spatial analysis, predictive modelling and business intelligence for major UK and international organisations. The environment includes: • SQL • Python • AWS • Snowflake • Alteryx … applying modern data science techniques, experimenting with LLMs, or using AI to enhance analytical workflows would be highly beneficial. Backgrounds could include: • Analytics Consulting • Customer Analytics • Location Intelligence • GIS & Spatial Analytics • Data Science • Commercial Analytics If you'd like to learn more, please get in touch. ...

Senior Analyst/Scientist to their growing team. The role sits within a specialist analytics and consulting function delivering projects across customer insights, location strategy, spatial analysis, predictive modelling and business intelligence for major UK and international organisations. The environment includes: • SQL • Python • AWS • Snowflake • Alteryx • GIS/Spatial … applying modern data science techniques, experimenting with LLMs, or using AI to enhance analytical workflows would be highly beneficial. Backgrounds could include: • Analytics Consulting • Customer Analytics • Location Intelligence • GIS & Spatial Analytics • Data Science • Commercial Analytics If you'd like to learn more, please get in touch. ...

base. Their work primarily supports organisations in utilities, telecommunications, financial services, and the not-for-profit sector, with a focus on predictive modelling and customer insight. They offer a collaborative and project-driven environment with strong technical capability. The Role Build and deploy predictive models, particularly focused on propensity … customer behaviour modelling Translate business challenges into analytical approaches through stakeholder engagement and data discovery Work closely with project managers, subject matter experts, and data analysts to deliver client solutions Run data discovery sessions and present findings back to both technical and non-technical stakeholders Develop segmentation models ...

Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that … shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from ...

and业务 teams to deliver scalable AI solutions. You will lead data-driven projects, assess market needs, and build predictive models for risk, fraud, or customer insights, while mentoring junior analysts and collaborating with cross-functional teams. #J-18808-Ljbffr ...

working with an exciting business that's looking to hire a Product Owne r to help shape and evolve one of its key customer facing products . This is a fantastic opportunity for someone who understands player behaviour, enjoys working with cross functional teams and wants to influence … future of a fast growing digital produc t. What you'll be doi ng: 🎯 Owning the customer experience across web and mo bile📊 Using player data and analytics to drive product decis ions🎲 Working with third party suppliers to enhance the product offe ring🤝 Collaborating with design, engineering ...

Join a forward-thinking UK energy provider focused on sustainable solutions. We’re seeking a Senior Product Designer to help shape and enhance key customer experiences across our client’s digital journeys. You’ll design clear, intuitive, and high-quality experiences across web and app, enabling customers to complete … weeks in the London office. If this sounds like the right fit, we’d love to receive your CV. Accountabilities: Own the design of customer-facing digital journeys—from discovery to polished UI Simplify complex service challenges into intuitive, accessible experiences Partner cross-functionally with product, research, content, engineering ...