21 of 21 Customer Insight Jobs in the City of London

Reports to : Head of Customer Analytics About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability … additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As a Customer Data Analyst, you will support the Customer Analytics team by applying analytical thinking and data-led approaches to better understand customer behaviour. ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

millions of customers. In this role, you will drive discovery, strategy, and delivery of ecommerce enhancements across our client’s website, using data and customer insight to build solutions that convert, simplify, and delight. You’ll work end‐to‐end on new features, capabilities, and optimisations within ...

that status. Why this role? This is a rare opportunity to join a growing startup in a role that sits at the core of customer experience. You’ll help customers navigate essential parts of the Zelt platform, solve real problems, and create meaningful value every day. This … help, answers, or reassurance. You will resolve problems, guide users, and turn each interaction into a moment of trust. You will work closely with Customer Success, Product, and Engineering to improve workflows and make the platform more intuitive over time. You will own customer conversations from start ...

online shopping experiences across a large-scale retail platform. You will sit within a dedicated squad working on a confidential new product, helping shape customer journeys that directly impact online sales performance and customer satisfaction. Job Summary In this role, you will be responsible for delivering high-quality … testing and stakeholder playback. You will collaborate closely with Product Managers, CRO specialists, developers, commercial stakeholders, and data teams to translate business requirements and customer insight into intuitive, commercially effective digital experiences. Required Experience & Skills 4+ years' experience delivering end-to-end UX/UI design within eCommerce ...

looking for a UX Designer to shape the end-to-end experience of the Connect platform. You’ll work with product, engineering, customer insight and architecture – designing intuitive workflows that make complex identity and access processes feel simple for frontline teams. This is a hands‐on, high‐impact … feasible, scalable, and implemented with quality. Contribute to the evolution of the Connect design system and ensure consistency across the platform. Work closely with customer success and consulting teams to understand real-world usage and pain points. User research and insights Conduct user interviews, usability tests, and feedback sessions ...

enterprise AI, data platforms, cloud ecosystems, and digital transformation challenges. Network within key strategic accounts and technology partners. Strong analytical skills to use customer insights for go-to-market strategy refinement. For a confidential chat today apply via Linked In or email me via b.lockett@huxley.com ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

e.g., Clarity, Jira) Strong financial management and project governance skills Strategic thinker with the ability to identify challenges and develop solutions through market and customer insight as well as commercial awareness Possess strong influencing and collaboration skills, building relationships with stakeholders both internally and through our third parties ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

full campaign lifecycle, from concept through to delivery Someone who understands the commercial impact their digital designs must have on sales and new customer acquisition (ecommerce native) whilst never compromising on quality and visual aesthetic (think high-end, tech focused) A designer who understands how brand storytelling drives performance … translate strategy and customer insight into creative that is both emotionally engaging and commercially effective Someone confident working across multiple digital channels, including email, social and landing pages, with a strong mobile-first mindset A collaborative creative partner, able to work cross-functionally with marketing, product and creative ...

incumbents Building account plans and managing longer, more complex sales cycles Working closely with leadership to shape messaging, pricing, and GTM Feeding real customer insight back into product and strategy What Success Looks Like Consistent delivery against a £400k annual target High-quality, well-qualified pipeline Wins against ...

product dev. You’ll be responsible for delivering on and shaping product strategy, roadmap generation and more, and be a significant stakeholder in customer success, go-to-market planning and value proposition definition. https://www.unicorndataservice.com/This is a great opportunity for a product owner or junior … from; and to be deeply involved in gaining new accounts and retaining clients. What do we need a product manager to do? Carry out customer listening with existing clients and prospects to determine what they think of the product/service, what would get them to renew/ ...

health, value realisation, and revenue forecasting Secure executive sponsorship and increase product adoption across projects Lead change management conversations within complex construction environments Translate customer insight into product and commercial feedback Support advocacy initiatives including case studies and market visibility About You Extensive experience in construction project management ...

user who are looking to add a CRM Product Specialist to their business systems team. This role will be focused around enhancing the Customer Engagement platform and driving continuous improvement. Responsibilities Lead the product roadmap for D365 CRM, ensuring alignment with business goals and user needs. Act as primary … Strong experience working with Dynamics 365 CE in a Product owner, CRM Specialist or Functional Consultant role Solid understanding of CRM processes across Sales, Customer Service and Customer Insights modules. Proven ability to gather requirements, manage backlogs, and deliver enhancements in an Agile environment Excellent communication skills with ...

initiatives that support the company’s next phase of ecommerce innovation. Partnering closely with engineering, data, and design teams, you’ll shape intelligent, frictionless customer journeys. As a strong customer advocate, you’ll balance insight-led decision-making with creative thinking to deliver mobile-first solutions that … mobile-first product initiatives. Work closely with data, engineering, and design partners to bring high-impact features from concept to launch. Use customer insights, behavioural data, and performance metrics to guide product decisions and continuous improvement. Make sharp prioritisation calls to maximise value for users while delivering meaningful commercial ...

forecasting, and strong CRM practices. Develop scalable outbound and inbound strategies tailored to a defined vertical market. Work closely with marketing to refine ideal customer profiles, messaging, and pipeline generation. Process & Enablement Implement structured sales processes, playbooks, and training programs to improve conversion and efficiency. Evaluate and optimise … sales technology stack, including CRM and engagement tools. Introduce best practices across outreach, qualification, demos, and negotiation. Cross-Functional Collaboration Partner with Customer Success to ensure smooth client handovers and support long-term growth. Share customer insights with product and leadership teams to influence roadmap ...

move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role Looking for your first role in Customer Success? This could be the role for you, as a Customer Success Representative , you'll own the day-to-day success, retention, and operational … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create … www.brillio.com. Location: London, UK Reports To: Managing Director, BFSI Vertical The role : The Client Partner position is a key role within the Brillio Customer Success team for UK, responsible for driving sales and business development strategies, and executive relationships for one of our most strategic Banking clients ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

internal technical teams to help customers maximise value from their cloud investment and accelerate their growth plans. Key Responsibilities Identify, prospect, and secure new customer opportunities within the SMB market Build and develop relationships with both new and existing clients Consistently achieve and exceed revenue and activity targets Work … engagement Stay informed on market trends, cloud developments, and competitor offerings Continuously develop product knowledge and sales capability through training and self-learning Share customer insights and feedback to support ongoing refinement of messaging and value propositions Experience & Skills Foundational understanding of cloud computing and the wider technology ecosystem ...