21 of 21 Customer Insight Jobs in the City of London

leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across … organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity! The following skills/experience are essential: Previously worked ...

passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across … Lead in daily operations. - Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation: - Develop and refine end-to-end customer journeys. - Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy: - Translate customer insights into ...

Customer Success Manager Financial Services SaaS London/Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team … long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company … They are a leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across ...

optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner … converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams ...

international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a Customer Success Manager to build and lead our customer operations function while establishing a scalable enterprise account management capability from scratch. WHAT … CHALLENGE The Customer Success Manager will lead our customer operations team to deliver world-class support and onboarding experiences and help scale our enterprise account management function from the ground up. This is a rare opportunity to shape how we retain and grow our most strategic accounts while ...

work runs today across teams, documents, systems, controls, approvals, SLAs, exceptions, and handoffs • Identify where AI labor can create meaningful impact across customer operations, back-office processes, regulated workflows, and legacy-system execution • Translate complex operational discovery into clear future-state process designs and transformation narratives • Build tailored solution … first, and how to scale safely • Partner with Product and Delivery to design credible paths from first use case to live production deployment • Surface customer insight back to Product, Sales, Marketing, and Delivery so our platform and go-to-market motion improve over time WHAT WE ARE LOOKING ...

working closely with engineering, design, and commercial teams to build tools and programmes that drive real AI adoption in the workplac e.You will translate customer insight, business goals, and market signals into clear product decisions - balancing long-term vision with short-term delivery. This is a hands ...

need a digital product lead who knows both ends of app delivery to help us develop and improve our customer-facing B2B data and content apps/products, and help us visualise and dashboard internal data. Ideally you'll have worked in media or agency on customer … data presentation, directories or similar products), and have a good understanding and interest in how to drive uptake and commercial success of anything customer-facing, and be able to get your hands dirty on data sources and working in SQL and Azure and PowerBI (or very similar, like Tableau ...

This fast growing telecommunications business is mobilising a customer experience programme and looking for an experienced CX Journey Designer. Reporting to the Programme Director, you will establish a digital-first design methodology and lead the creation of journey blueprints. You'll be practitioner, run journey mapping sessions, produce high … quality design artefacts and translate customer insight into actionable blueprints that operations and technology teams can build from. As the successful applicant you'll demonstrate: Senior service or CX designer with a strong portfolio of journey design and blueprint work Telecoms sector background — direct experience of SME connectivity ...

Strategist Hybrid 2/3 days onsite in London The Role You'll own the thinking behind your clients' CRM programmes, turning customer insight, data and business goals into focused briefs and strategic frameworks that drive effective creative and measurable outcomes. You'll define who we're talking ...

partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem. This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale. The role … take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery. Key areas include: Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions Delivering Live Chat, Voice and digital channel integrations Driving Teams telephony integration within ...

Dynamics 365 Contact Center & Customer Service Architect Shape Customer and Colleague Service Experiences with KPMG UK KPMG’s Microsoft Business Solutions practice is one of the most experienced and fastest‐growing Microsoft transformation teams in the UK. We work with organisations to modernise customer service and contact … centre operations using Dynamics 365 Contact Center, Dynamics 365 Customer Service, Power Platform, and Copilot‐enabled experiences. Our focus is on designing service models that work in practice — across voice and digital channels, agent and supervisor experiences, and end‐to‐end customer journeys. We value clarity, empathy ...

marketing campaigns across digital, content, product, partner, and regional channels. Partner with Product, UX, Insights, Sales, and Analytics teams to influence roadmap decisions using customer and market intelligence. Translate complex product capabilities into commercially compelling narratives and scalable marketing programmes. Analyse campaign and product performance data to optimise engagement … prioritise initiatives against business objectives and OKRs. Manage marketing content development from briefing through execution and optimisation. Support user research initiatives and ensure customer insights influence marketing and product strategy. Required Experience Significant experience in Product Marketing or Go-To-Market roles within technology or digital businesses. Proven experience ...

heart of its growth strategy. This is a rare opportunity for an experienced Product leader to take ownership of the digital vision, shape future customer experiences, and drive meaningful commercial impact across a multi-market organisation. If you thrive in high-growth environments, love solving complex customer problems … love to hear from you. 🎯 What You'll Be Doing ✅ Define and execute the digital product and transformation strategy ✅ Own the roadmap across customer-facing digital platforms and experiences ✅ Drive digital commerce growth, conversion optimisation and customer engagement ✅ Lead major transformation initiatives across Product, Technology and Operations ✅ Identify ...

Senior Dynamics 365 CE & Power Platform Solution Architect Salary: Up to £100,000 + Bonus + Benefits Location: UK Remote/Home Based (occasional customer travel) Work Type: Permanent Role: We’re partnered with a growing Microsoft consultancy that is investing heavily across its Business Applications practice and looking … experienced Solution Architect to play a key role in shaping future customer solutions. This isn’t a role where you simply inherit designs and deliver what has already been sold. You’ll be involved from the start, working with customers to understand challenges, shape the right approach, influence technical ...

Maintain clear understanding of global compliance frameworks, GRC workflows, and how regulations vary across jurisdictions and verticals (Payments, Financial Services, Gambling). Gather frontline customer insights on integration challenges, technical gaps, and product priorities. Feed this directly to Product and Engineering teams. Ensure smooth technical handover to implementation teams. … into clear business value for buyers. Equally comfortable with engineers on architecture or executives on strategy. Communication is crisp, credible, and focused on solving customer problems. Problem Solving & Systems Thinking: Natural builder mindset. Analyse complex issues, improve processes, thrive without rigid playbooks. Comfortable operating in scale-up environments where ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

rare opportunity to join an ambitious business at a pivotal stage of growth, where you'll have genuine influence over commercial strategy, customer engagement, and future revenue expansion. The Role: As Senior Sales Executive, you'll own the full enterprise sales cycle, from strategic prospecting through to contract negotiation … complex, multi-stakeholder sales processes ✔ Developing and refining go-to-market strategies and commercial messaging ✔ Working closely with leadership and product teams to translate customer insights into business growth ✔ Driving predictable and scalable revenue generation About You: We're keen to speak with individuals who have: ✅ 7+ years ...

Join a forward-thinking UK energy provider focused on sustainable solutions. We’re seeking a Senior Product Designer to help shape and enhance key customer experiences across our client’s digital journeys. You’ll design clear, intuitive, and high-quality experiences across web and app, enabling customers to complete … weeks in the London office. If this sounds like the right fit, we’d love to receive your CV. Accountabilities: Own the design of customer-facing digital journeys—from discovery to polished UI Simplify complex service challenges into intuitive, accessible experiences Partner cross-functionally with product, research, content, engineering ...