23 of 23 Customer Insight Jobs in the Thames Valley

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for an experienced Customer Success Manager to join the team at our head office in Bracknell, Berkshire. … This is a customer‐facing role focused on helping customers maximise the value of their Content Guru solutions, identifying opportunities to improve their customer and user experience, and supporting long‐term retention and growth. Working closely with customers and teams across Content Guru, you'll combine your expertise ...

supply and demand data. You can learn more about ICIS at the link below. explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build … future data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely ...

most demanding network environments around. Whats on offer Salary up to £70,000 Remote UK working with occasional travel to Edinburgh, London and customer sites Pension scheme Life assurance Private medical insurance Enhanced parental leave Generous holiday, plus your birthday off The role This is a dedicated, seconded position. … source of product knowledge. Youll sit within the Professional Services team, which takes over every account after deployment. Your job is to give the customer a truly white-glove experience. That means owning every issue that comes up, making sure it reaches the right people (SOC, Development or Professional ...

shape how own area fits within and supports the work of the Company and priorities for the long‐term delivery. Develop an in-depth insight into customers, services and markets affected by their area and the wider public sector context Create joined up strategies and plans that have positive … resources within own area Clarify and articulate the diverse requirements of customers and delivery partners to support delivery of professional excellence and expertise Use customer insight to determine and drive customer service outcomes and quality throughout own area Translate complex aims into clear and manageable plans ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead ...

complex operating system and security requirements into clear product priorities, and drive execution across Engineering, Sophos X-Ops, Sophos MDR Ops, Product Marketing, Sales, Customer Success, Support, and strategic technology partners. This person must bring deep Windows operating system knowledge and strong endpoint security judgment. Success requires hands … models, performance, compatibility, telemetry, and platform change management. The role also requires close partnership with Microsoft on critical roadmap initiatives that affect endpoint security, customer trust, and Sophos market leadership. What You Will Do Be the product leader for the Sophos Endpoint Windows Platform by understanding how customers, managed ...

ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor … quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual ...

largest enterprises to run business-critical SAP operations. ActiveControl automates SAP change and transport management; BDEx handles exception management in utilities billing and customer-service operations. Products at this stage of maturity do not need a caretaker; they need an owner. Working closely with Engineering, a Product Owner counterpart … market teams, you will give both products a clear, commercially grounded strategy. That means deepening value for the existing customer base, protecting and growing recurring revenue, prioritising ruthlessly across enhancement requests, competitive gaps and platform evolution (including the shift in the SAP ecosystem toward S/4HANA and cloud ...

Product Owner to own and optimise Microsoft Dynamics 365 for its Energy & Utilities business. The role leads the Market to Dynamics 365 Customer Insights Journeys migration, ensures campaign continuity, and enhances forecasting and reporting across regions. Initial six-month engagement with potential extension or permanent conversion, based ...

analytics consultancy that partners with a diverse portfolio of well‐known brands to solve business challenges through data. Their work spans marketing analytics, customer insight, measurement, reporting, data governance, and digital analytics. With a growing client base and strong project pipeline, they offer a collaborative environment where consultants … highly flexible, autonomous, and focused on delivering measurable commercial impact. The Role As a Data Consultant, you will support clients with analytics, reporting, and insight generation, helping them understand performance and make data‐driven decisions. Responsibilities include: Building and maintaining dashboards in Looker Studio and other reporting tools. Analysing ...

verbal communication skills to bridge the gap between technical teams and non-technical stakeholders. Excellent analytical, problem-solving, data analysis and reporting skills. Customer service orientation: A focus on understanding and meeting the needs of internal and external customers. Process improvement mindset: Ability to identify inefficiencies and propose solutions … recognise a culture of initiative and innovation focused on adding value - give people space and praise for creativity. Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery. Spot warning signs of things going wrong and provide ...

technical presentations, negotiate commercial agreements and represent the business at industry events and exhibitions. Working closely with internal teams, you will share market and customer insights to support product development and ensure successful project delivery. We're looking for someone with a technical background in engineering, software ...

Managed DIA, and SD-WAN services. As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives. Key Responsibilities Define … across the business. Collaborate closely with Engineering, Operations, Sales, Digital, and Pricing teams to ensure effective product delivery and scalability. Drive continuous improvement in customer experience, service performance, and product competitiveness. Monitor market trends, customer insights, and competitor activity to inform product strategy and roadmap decisions. Create ...

business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using … Product Owner, you will own and enhance Microsoft Dynamics 365 for our Energy & Utilities business while leading the migration from Market to Dynamics 365 Customer Insights Journeys. Your immediate priority will be delivering a successful marketing automation migration ahead of the Market to contract expiry, ensuring seamless campaign continuity ...

science and AI. You'll have the chance to work with complex, multi-channel behavioural data and help global brands understand what truly influences customer decisions. The Company This specialist data and insights business helps brands measure how advertising and digital experiences impact real-world consumer behaviour. They have … consented consumer dataset that combines media exposure, digital activity, search behaviour, shopping journeys and emerging AI interactions to create a comprehensive view of the customer journey. Operating as a highly collaborative and entrepreneurial team, they offer significant ownership, direct exposure to senior leadership and the opportunity to influence ...

Territory Manager, working directly with prospects, customers, and partners from initial discovery through solution validation and commercial close. This is a hands‐on, customer‐facing individual contributor role. You will combine strong infrastructure knowledge with commercial awareness, helping customers understand how Virtuozzo can address their technical requirements, operational challenges … Partner closely with the Territory Manager to develop account strategies, progress opportunities, and remove technical barriers to purchase. Lead technical discovery to understand each customer’s infrastructure, workloads, operating model, commercial priorities, and decision criteria. Design and present solution architectures based on Virtuozzo’s cloud infrastructure platform. Translate customer ...

great opportunity to join a growing analytics consultancy where you'll work across a diverse range of marketing analytics and business insight projects. This role offers plenty of variety, direct client exposure, and the chance to develop into a broader data consulting position. The Company They are a specialist … data and analytics consultancy helping businesses use data to improve commercial performance. Working across multiple sectors and brands, they deliver projects spanning marketing analytics, customer insights, measurement, reporting, and data strategy. Their collaborative team offers flexibility, autonomy, and strong opportunities for progression. The Role You will support clients across ...

ICIS is seeking a data analytics professional to turn customer, product and operational data into actionable insight that drives customer understanding, product decisions and business performance. You will work with researchers and cross-functional teams to combine quantitative and qualitative evidence, enabling a connected view of customer ...

This role is responsible for adopting a consultative, solution-led sales approach, understanding customer challenges and strategic goals, and aligning SCG Cares technology solutions to deliver measurable value. The post holder will drive the growth of SCG Care by identifying, developing, and securing new business opportunities, while maximising revenue … strengthening relationships within existing customer accounts. Working with stakeholders at all levels, from operational teams to board-level decision-makers, the successful candidate will build long-term partnerships, expand market presence, and contribute to the continued growth and success of the business within a defined target sector. Experience selling ...

What You’ll Do The Director of AI sales owns the cross‐sell engine across the Simpro Group customer base. This leader builds, runs, and scales a team of Solution Specialists who carry quota, run high‐volume outbound and respond to inbound requests. They also partner with Account Managers … into revenue. Collaborate with Marketing on campaign plays and expansion initiatives. Work with Enablement on onboarding and ongoing training programs. Provide Product teams with customer insights and market feedback that influence roadmap priorities. Build and scale best practices: develop and document scalable sales playbooks, including discovery and call structures ...

across Vesta’s portfolio companies. This leader will define and operationalise the commercial playbook for the group, bringing sophistication, consistency, and scalability to pricing, customer expansion, and revenue optimisation. The Group Director of Commercial Growth & Pricing owns the commercial engine room — ensuring that every Vesta business maximises revenue, margin … strategic thinking with hands‐on execution, embedding commercial excellence in newly acquired companies and building a data‐driven culture of pricing optimisation, upselling, and customer value creation. Key Responsibilities Commercial Growth Leadership Build and lead the group-wide Commercial Growth function, developing a high-performing team capable of supporting ...

London for an applied data science role that emphasizes turning analytics into business impact. You will work across segmentation, propensity, personalisation, retention, forecasting and customer lifetime value with strong collaboration across teams. The role focuses on connecting rigorous analytics with business decisions, using customer, booking, digital and behavioural ...

FISCAL Technologies Inc. in Reading, United Kingdom, is seeking a Customer Success professional to own a portfolio of customers, from onboarding to ongoing success reviews. You’ll collaborate with the Commercial Account Manager to grow accounts and bring customer insights to product leadership. You will start by learning ...