19 of 19 Customer Insight Jobs in the Thames Valley

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

who use our industry-leading data to produce bespoke and semi-automated reports for clients. Working closely with the Head of Group Consultancy, you’ll help deliver tailored market insight that blends housing market trends with customer behaviour—drawing on the unique position of our estate agency network. You’ll also collaborate with the wider Connells Group & Hamptons … data-driven graduate with at least 2 years’ experience to join the Connells Group Consultancy team. You’ll help produce client-facing reports that combine housing market data with customer insight, supporting strategic decision-making for clients and business development across the group.This is a unique opportunity to develop advanced analytical skills, gain exposure to a wide range … ll be doing: Analyse proprietary and public datasets to produce tailored reports for clients Support the creation of semi-automated reporting tools and dashboards Blend housing market trends with customer insight to deliver commercially valuable analysis Work closely with the Head of Consultancy on bespoke client briefs and strategic reviews Collaborate with the wider research team to ensure More ❯

for Gen AI Engineering to lead the design and implementation of robust data architectures that support our generative AI initiatives across various business functions, including Marketing, Product Development, and Customer Insights. This role is transformation-funded and therefore has an expected end date of 31st December 2026. What are we looking for? A seasoned data architect with 8+ years More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

an AI startup based in London. They’re redefining how financial services understand and engage with their customers. At its core is a proprietary AI model that reclusters financial customer data to reveal richer insights into behaviour, financial confidence, and attitudes towards money. Combined with Engage, their communications engine, the platform enables personalised customer interactions at scale – moving … prepares for its next stage of growth. The role As the first product hire, you will: Own and shape the product roadmap for Athena and Engage, aligning short-term customer needs with long-term strategy. Translate complex financial services challenges into clear, actionable product requirements. Act as the key bridge between engineering and commercial teams, ensuring alignment between product … development and customer outcomes. Work closely with design partners and early adopters to gather insights and validate product direction. Establish product processes and frameworks to support future team expansion. About you Proven product experience, ideally within Martech, AI-driven, or data-heavy platforms. Strong ability to convert customer insight into product strategy and technical requirements. Comfort operating More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore-everything from simple tours to extreme adventures (and all the niche, interesting stuffin between … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. … The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality data More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

and their needs-continually improving our offerings to deliver value and drive business growth. To help us achieve our ambitions, we're looking for a commercially-minded, analytical, and customer-centric Digital Product Manager to take ownership of key areas within our Ecommerce team. This role will lead the performance of associated digital channels, collaborating across digital, commercial, and … marketing functions to drive conversion, and enhance the customer experience. Responsibilities of the role: Own the Ecommerce performance of your area, focusing on customer acquisition and retention through seamless digital journeys and content. Define and deliver against product goals, including conversion rate optimisation, average order value, net present value, and Net Promoter Score (NPS). Build a deep … understanding of the Ecommerce product areas, using performance data and customer insights to identify opportunities and inform decision-making. Champion a test-and-learn approach, using both qualitative and quantitative data to iterate and optimise digital experiences. Define and communicate a clear roadmap and objectives (OKRs), aligning with broader business goals and customer needs. Monitor market trends and More ❯

and analysis will play a crucial role in shaping the product roadmap and contributing to the overall product strategy. Responsibilities Dig into unstructured data to uncover insights about the customer base and develop a deep understanding of customer behaviour and needs Size and scope AB/multivariate tests and experiments based on customer insights Analyse test outcomes More ❯

card payment solutions across key sectors, with a focus on recurring commerce. Shape and deliver card payments strategy, alongside our other offerings, focused on how cards are used across customer journeys to create business and merchant value. Anticipate market, scheme, and regulatory changes, ensuring the product stays competitive and compliant. Identify and deliver revenue growth opportunities through product initiatives. … Discovery & Design Lead product discovery and validation activities, ensuring initiatives are backed by data and customer insight. Collaborate with design and research teams to shape user-centred solutions. Analyse how cards are being used to uncover opportunities for product differentiation and growth. Customer & Partner Engagement Work with acquirers, schemes, and partners to expand and enhance our card processing … capabilities. Gather insights from merchants and industry stakeholders to inform product decisions. Represent at customer and partner meetings, building trust and thought leadership. Performance & Optimisation Monitor Product KPIs to improve authorisation rates, transaction routing, and fraud/risk controls. Lead improvement initiatives across card features such as tokenisation, authentication, and digital wallets. Stay informed on card network initiatives and More ❯

the Product Owner, you’ll work closely with stakeholders across commercial, operations, engineering and design to ensure product success and continuous improvement. You'll bring an exceptional understanding of customer needs, reduce friction in the EV experience. 💰Paying up to £500 per day(Outside IR35) 🏢2 days per week in the office As Product Owner you will: You’ll … progress of projects, new features and your roadmap across the wider organisation. Work with executive leadership and cross-functional stakeholders to define and communicate product vision and roadmap Use customer insights and operational feedback to influence strategic priorities. Align teams on shared objectives and track OKRs to drive measurable outcomes. Contribute to business planning including forecasts, budgets, and go More ❯

Fantastic opportunity for a highly analytical and consultative CSM who enjoys driving actionable insights with enterprise brands. The Company Highly sophisticated machine learning customer insights and automation Backed by $100m+ in funding 2 out of 3 managers promoted from within Trusted by global leaders in eCommerce & gaming Offices in New York, London & more 500+ employees + world-class Data … team The Role High touch, data centric and product focussed Platform training, guidance and advice to clients to ensure optimum utilisation of the platform Ensure Enterprise customers understand their customer data and drive actionable insights Desired Skills & Experience Enterprise Customer Success within B2B SaaS Highly analytical, comfortable presenting data insights High touch consultative approach More ❯

This role offers the chance to define and execute the strategy for a game-changing product proposition, directly impacting how UK customers navigate digital tax filing. If you're customer-obsessed, thrive in collaborative environments, and have experience building transformative software and mobile app solutions, this may be the opportunity for you to make a lasting impact on the … future of tax filing in the UK. Responsibilities Strategic leadership: Lead the development and execution of the Making Tax Digital proposition, ensuring alignment with both customer needs and business strategy. Zero-to-one product innovation: Take ownership of launching innovative product solutions that solve complex compliance needs and capture new market opportunities. Customer-led design: Actively engage with … backlog tasks, manage day-to-day activities within the scrum team, and balance long-term strategic thinking with operational excellence. Progress updates to leadership: Regularly report on project milestones, customer insights, and progress against KPIs to senior leadership, driving alignment and accountability. Accounting software expertise: Leverage a background in accounting software to anticipate user needs, build workflows tailored to More ❯