1 to 25 of 39 Customer Insight Jobs in the Thames Valley

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for an experienced Customer Success Manager to join the team at our head office in Bracknell, Berkshire. … This is a customer‐facing role focused on helping customers maximise the value of their Content Guru solutions, identifying opportunities to improve their customer and user experience, and supporting long‐term retention and growth. Working closely with customers and teams across Content Guru, you'll combine your expertise ...

other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protectingover 100,000 rescued animals, and through … UK. The Role: We're looking for a commercially minded and data-driven CRM Lead to become Agria's subject matter expert for CRM, customer insight and marketing automation. This is an exciting opportunity to take ownership of our CRM strategy and capability, driving the development, optimisation ...

Omnichannel Activation Manager will lead the development and execution of Northern Europe’s integrated healthcare professional engagement strategy, ensuring Kenvue delivers best-in-class customer experiences across pharmacy, dentistry, primary care and secondary care audiences. This is a strategic leadership role responsible for accelerating healthcare professional recommendation, advocacy … business growth through the effective integration of field force engagement, digital activation, CRM, professional education, KOL engagement, partnerships, media and data-driven customer experiences. Operating at the intersection of commercial excellence, healthcare marketing, customer engagement and digital transformation, the role will shape how Kenvue engages healthcare professionals across ...

Lead the Customer Communications Centre of Excellence Set direction, develop a high-performing team and champion a customer-first culture Own and evolve the Customer Communications strategy, standards and control framework Provide oversight and challenge to ensure excellent customer outcomes, regulatory compliance and data management … data and insight to measure success, identify emerging risks and drive continuous improvement Influence senior stakeholders and governance forums Strengthen accountability, resolve issues and deliver improved customer and business outcomes Requirements Leadership experience within a complex, regulated environment, including leading and developing high-performing teams Experience applying governance ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

batteries, heat pumps, EV charging and smart controls. The role will help to conceive, shape and lead the delivery and in-life optimisation of customer-led propositions. It will provide authoritative technical and commercial leadership across the organisation, turning complex market, regulatory, data and technology requirements into scalable products … product vision and providing authoritative guidance to senior leaders and delivery teams Support the development of the HEMS product strategy and roadmap, translating customer needs, market developments, commercial value pools and technology capabilities into clear priorities and investment recommendations Conceive and design propositions that orchestrate the relationship between ...

programme for an experienced Project Manager. Job Summary: This role requires someone with strong leadership skills, extensive technical proposal writing expertise, and sound customer knowledge to create an environment of performing better than planned. You will oversee tender writing for large-scale, complex proposals as well as support change … competitive analysis to understand the market for assigned captures/campaigns/programs. Relationships: Build and maintain relationships at senior management level (company, customer, and partners) in order to develop trust, gain customer insight and intelligence, shape customer requirements and position Boeing as the preferred partner ...

lead the Mainstream Claims department taking overall responsibility for key deliverables (OKRs and EKPIs) on an annual basis. Lead and deliver an excellent claims customer experience in an omni-channel environment. Work closely with ExCo, as well as other senior business leaders, to support the delivery of MIB Strategy … Chief Claims Officer and ExCo, delivering the Claims Strategy to transform claims operations at MIB and future proof the organisation ensuring Rebuilding Lives has customer satisfaction at its core. Manage risks & issues that pose a threat to the successful outcome of successful claims delivery including accountable ownership ...

Proposition Marketing Partner closely with the Business Commercial Strategy & Propositions Manager to successfully launch new products, services, and commercial solutions. Develop compelling proposition messaging, customer value propositions and go-to-market strategies that clearly articulate our competitive differentiation. Account & Sector Campaigns : Develop targeted Account-Based Marketing (ABM) programmes focused … priority customers, strategic accounts, and high-value opportunities. Create sector-specific marketing campaigns for key industries including agriculture, hospitality, professional services etc. Use customer insight, market intelligence and commercial data to personalise marketing activity, strengthen engagement and improve the effectiveness of Business Services marketing. Sales Enablement ...

experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with the vision to shape and deliver a digital strategy that enhances the guest journey, drives commercial performance and supports business growth. This … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, youll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. Youll lead the charge … this is your opportunity to make a real impact. What youll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead ...

propositions. Generate competitor intelligence which influences; product and commercial strategy, pricing models and product launches. Partner cross-functionally across executive leadership to ensure customer and market insight shapes proposition development and roadmap priorities. Create compelling sales enablement, value propositions and competitive messaging that helps to stand … strong track record of developing product positioning, competitive strategy and GTM plans for SME and enterprise software. Experience influencing senior stakeholders and translating customer insight into commercial outcomes. ...

responsible for developing and delivering the company’s digital pricing strategy, ensuring our ecommerce pricing remains commercially competitive whilst maximising sales, margin and customer value. Working closely with the Head of Pricing & Commercial Optimisation, Category Management, Commercial Pricing, Marketing, Digital and IT teams, the role will use market intelligence … customer insight and competitor analysis to optimise online pricing performance across all digital channels. Key Responsibilities Support profitable growth across all digital sales channels. Monitor, review and optimise pricing architecture for online customers. Recommend pricing strategies for new ecommerce initiatives and digital propositions. Support the development of competitor ...

responsible for developing and delivering the company’s digital pricing strategy, ensuring our ecommerce pricing remains commercially competitive whilst maximising sales, margin and customer value. Working closely with the Head of Pricing & Commercial Optimisation, Category Management, Commercial Pricing, Marketing, Digital and IT teams, the role will use market intelligence … customer insight and competitor analysis to optimise online pricing performance across all digital channels. Key Responsibilities Develop the ecommerce pricing strategy in line with wider commercial objectives: Support profitable growth across all digital sales channels. Monitor, review and optimise pricing architecture for online customers. Recommend pricing strategies ...

largest enterprises to run business-critical SAP operations. ActiveControl automates SAP change and transport management; BDEx handles exception management in utilities billing and customer-service operations. Products at this stage of maturity do not need a caretaker; they need an owner. Working closely with Engineering, a Product Owner counterpart … market teams, you will give both products a clear, commercially grounded strategy. That means deepening value for the existing customer base, protecting and growing recurring revenue, prioritising ruthlessly across enhancement requests, competitive gaps and platform evolution (including the shift in the SAP ecosystem toward S/4HANA and cloud ...

drive the product roadmap for the direct to consumer retail proposition Lead the end to end development and delivery of digital experiences that drive customer engagement and commercial growth Identify and build out opportunities to cross sell complementary services within the consumer journey Translate business needs into clear product … requirements and secure alignment across commercial, engineering and operations teams Use data and customer insight to define new features, optimise existing products and drive measurable outcomes Work closely with engineering, UX and delivery teams to ensure seamless execution Analyse market trends, competitor activity and performance metrics to continuously ...

responsible for ensuring that what Wiley builds, how it is positioned, and how it is sold is grounded in rigorous market understanding and genuine customer insight. The Senior Director of Product Marketing & Customer Insights is both a strategic architect and a commercial operator: setting the narrative … Sales, and Executive stakeholders; who understands the complexity of selling AI into large organisations; and who brings the discipline to turn market intelligence and customer voice into decisions, not just deliverables. Key Responsibilities Product Marketing Develop and own compelling value propositions, messaging frameworks, and positioning for Wiley ...

technology. Working closely with clinical users across North Europe, you will support implementation, go-live and optimisation activities while building strong customer relationships and driving customer satisfaction.This field-based role involves regular travel to customer sites and offers the opportunity to act as a trusted clinical … technical advisor, while sharing customer insights to support the ongoing development of Elekta's products and solutions.ResponsibilitiesDeliver training and application support across Elekta’s radiotherapy solutions, both remotely and on-site.Support customers through implementation, go-live and optimisation activities to maximise clinical and operational outcomes.Evaluate training effectiveness and support ...

Agria Pet Insurance Limited is seeking a commercially minded CRM Lead to own Agria's CRM strategy, customer insight, reporting frameworks and marketing automation. The role focuses on data-led campaigns, segmentation, and performance optimization to drive commercial growth, enhance customer value and outcomes. Hybrid working model … with office presence in Aylesbury; collaboration with vets, breeders and welfare partners to improve customer communications and lifecycle management through advanced #J-18808-Ljbffr ...

Enterprise team to develop and execute targeted account penetration strategiesDesign and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio Provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions as the best … threat landscapeMaintain compliance with ISO, NIST and MITREPresent at or attend industry seminars and/or trade shows when requiredQualificationsHands-on experience in a customer facing technical role, either as a Sales/System Engineer, Technical Account Manager, Security Engineer or senior level product support or professional services, preferably ...

business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using … governance needed to drive consistent, data-led decision-making and predictable revenue performance. The role owns the commercial technology ecosystem across Marketing, Sales and Customer Success, ensuring data integrity, forecasting accuracy and operational excellence throughout the customer lifecycle. A key responsibility is establishing how revenue retention is measured ...

Oxford Nanopore Technologies is seeking a Product Manager to own on-market lifecycle management of sequencing platforms, turning customer insights into clear requirements and actionable roadmaps. You will work across R&D, Product Marketing and Commercial to ensure value delivery and competitive positioning. Reporting to the Associate Director ...

Wiley is seeking a Senior Director of Product Marketing & Customer Insights to lead and shape the AI and Data Analytics marketing strategy. This role sets the narrative for a growing portfolio, owns the research infrastructure, and equips commercial teams to win in enterprise and R&D markets. The position ...

presence - led by ecommerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally. As we enter the next stage of growth, we are investing heavily in our international expansion, commercial … capability, systems, customer insight and operational infrastructure. This role is a key part of that journey. You can explore our and find us on Instagram, LinkedIn, and Facebook as @thefoldlondon. Role Overview We are looking for a highly organised and detail-oriented Production & Buying Admin Support to join ...

life. The Role As a Product Manager, you will define and execute the product vision, strategy, and roadmap, ensuring alignment with business objectives and customer needs. You will leverage market insights, customer feedback, and data-driven decision-making to prioritize initiatives and deliver impactful outcomes. Working closely with … engineering, data science, design, and business stakeholders, you will drive product development from concept through launch while continuously optimizing performance and customer value. Key responsibilities: Define and communicate the product vision, strategy, and roadmap for customer data and personalisation products. Partner with business stakeholders, engineering teams, data scientists ...