1 to 25 of 27 Customer Insight Jobs in the Thames Valley

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven … ground up. You'll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We're looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives ...

roadmap for our innovative software solutions. You'll lead the full product lifecycle - from market research and ideation through to launch - ensuring products meet customer needs, drive growth, and stand out in the market. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback to inform decisions and optimise product performance Collaborate with stakeholders at all levels to secure buy-in and alignment Drive go-to-market strategies that maximise adoption ...

roadmap for our innovative software solutions. You'll lead the full product lifecycle - from market research and ideation through to launch - ensuring products meet customer needs, drive growth, and stand out in the market. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback to inform decisions and optimise product performance Collaborate with stakeholders at all levels to secure buy-in and alignment Drive go-to-market strategies that maximise adoption ...

deliver the vision, strategy, and roadmap for our innovative software solutions. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback … delivery experience Ability to translate technical capabilities into business value Skilled at influencing executives and managing stakeholders Data-driven mindset with excellent market and customer insight Experience in SaaS, cloud, or enterprise software (desirable) If you are interested please send your most updated CV to e.bateman@roc-search.com ...

deliver the vision, strategy, and roadmap for our innovative software solutions. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback … delivery experience Ability to translate technical capabilities into business value Skilled at influencing executives and managing stakeholders Data-driven mindset with excellent market and customer insight Experience in SaaS, cloud, or enterprise software (desirable) If you are interested please send your most updated CV to e.bateman@roc-search.com ...

Customer Success Manager Department/Function: Managed Services Location: Remote, with travel to Customer sites in Reading and London twice a month. The Customer Success Manager is accountable for delivering a consistent and high-quality support experience for managed services clients, ensuring services are aligned with contractual … commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client's primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence ...

Customer Success Manager Department/Function: Managed Services Location: Remote , with travel to Customer sites in Reading and London twice a month. The Customer Success Manager is accountable for delivering a consistent and high-quality support experience for managed services clients, ensuring services are aligned with contractual … commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client’s primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence ...

Lead and scale a Customer Success function that helps world-class retailers unlock value from a world class ecommerce/logistics platform. The Company Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics Trusted by 1,500+ major brand including Macy's, Gap and Selfridges … business with a collaborative, agile culture and a clear mission to shape the future of retail logistics The Role Own and lead the full customer lifecycle, from onboarding and activation through renewals, expansion and enterprise relationships Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer ...

They're looking for a Senior Digital Strategist to help shape outstanding digital experiences across websites, apps, intranets and portals, all driven by deep customer insight and connected data. What They Do This agency specialises in building exceptional digital platforms, but their real strength lies in connecting every … Doing As a Digital Strategist, you will Lead strategy across major digital transformation and experience design projects Define and deliver data-led customer strategies across web, mobile, intranet and portal ecosystems Collaborate with UX, technology, data and client teams to shape cohesive, personalised experiences Translate customer data, platform ...

They're looking for a Senior Digital Strategist to help shape outstanding digital experiences across websites, apps, intranets and portals, all driven by deep customer insight and connected data. What They Do This agency specialises in building exceptional digital platforms, but their real strength lies in connecting every … Doing As a Digital Strategist, you will Lead strategy across major digital transformation and experience design projects Define and deliver data-led customer strategies across web, mobile, intranet and portal ecosystems Collaborate with UX, technology, data and client teams to shape cohesive, personalised experiences Translate customer data, platform ...

intersection of AI, AdTech, and MarTech, with teams and customers across the UK, USA, and Europe. The product is built on deep consumer insight and complex data and we're looking for a Lead Product Designer/IC who will RAISE THE BAR for product design across the platform. … design leader without becoming a people manager. This role is about: Owning end-to-end product design across complex, data-heavy workflows Turning customer insight and AI-driven outputs into intuitive, usable experiences Partnering closely with product and engineering to influence what gets built and why Defining design ...

currently seeking a BA/Customer Journey manager (CJM) to work at a leading client of ours in their front office team This is a fantastic opportunity where you'll play a crucial role in product development by assisting the Product Owner (PO) and the feature teams in understanding … measuring and orchestrating Customer Journeys with a strong focus on technology. Alongside the Engineering teams, the CJM plays a key role in making sense of customer insights and factoring it into prioritisation approaches and design choices. The candidate must have a proven track record within financial markets ...

Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks … POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems ...

Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks … POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems ...

Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks … POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems ...

ideas become reality. We move fast. We build boldly. We execute with purpose. And we do it together. About the role As a Customer Success Representative, you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You'll guide ...

respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly—even in challenging situations—and fostering ...

with cross-functional engineering, design, compliance, and commercial teams, you will define product vision, shape strategy, and deliver high-quality features that solve real customer problems in a fast-moving environment. Key Responsibilities Define and communicate a clear product roadmap aligned with company strategy and customer needs. Gather … customer insights and market data to prioritise features and improvements. Translate complex requirements into clear user stories and acceptance criteria. Collaborate with engineering teams to deliver scalable, secure, and high-performing products. Drive product launches, ensuring alignment across marketing, sales, operations, and support. Monitor KPIs, product performance, and customer ...

Planning & Design: Take ownership of planning, designing (Features + wireframes), documenting new product features, working closely with stakeholders to define requirements and user flows. Customer Collaboration: Collaborate with Customer Success to gather and synthesize feedback, translating user insights into structured product requirements and feature suggestions. First-Line Support … understand and use new features. Who you are: Essential Skills & Experience: 2-4 years' experience working with B2B products Experience designing wireframes Experience transforming customer insights, analytics and feedback into user stories Experience researching and using AI tools to optimise internal workflows Able to guide prioritisation based on data ...

Marketing Manager you will have the following responsibilities: Develop and refine marketing strategy, brand positioning, and messaging aligned with business goals and customer insights. Monitor market trends, competitor activity, and channel performance to optimise strategy and execution. Plan and oversee company presence at industry events and shows. Lead, mentor … partners, and industry influencers, gathering market and satisfaction insights to inform strategy. Drive innovation by exploring new marketing technologies, identifying growth opportunities, and enhancing customer experience. ***Shortlisting in the New Year*** Profile A successful Marketing Manager should have: Proven experience in a similar marketing role - with a clear track ...

profile: Key Responsibilities Identify, qualify, and nurture new sales opportunities through calls, emails, and digital channels. Manage inbound leads, responding promptly and professionally to customer inquiries. Work closely with marketing to convert campaign responses into opportunities. Conduct research on target accounts and develop tailored outreach strategies. Maintain an organized … preparation, and follow-up activities. Meet or exceed monthly and quarterly targets for qualified opportunities and closed sales. Provide feedback on prospect trends and customer insights to marketing and product teams. Build and maintain strong relationships with internal teams and customers to ensure satisfaction and retention. Qualifications & Experience Bachelors ...

forward-thinking, technically advanced team that is reshaping how intelligent systems interact with the world. Working at the intersection of product, strategy, and customer engagement, you will lead the entire lifecycle of highly specialised technology products, from ideation and roadmap creation through to launch and beyond. This is more … teams to make product ideas commercially successful Explore how existing technology can be leveraged in new markets Influence long-term strategy through market research, customer insights, and competitor analysis Work closely with technical teams to integrate emerging capabilities into the product stack Be a technical voice in commercial discussions ...

platform, they're building seamless, personalised financial experiences that rival digital leaders such as Zopa, Monzo, Starling and Revolut. Key Responsibilities: Gather and analyse customer insights, market trends, and competitor data Translate findings into clear opportunities and propositions Write clear, concise user stories to guide development Prioritise and refine … Candidates must have Fintech experience): Experience in product management, business analysis, or related roles within Fintech Strong analytical skills with the ability to interpret customer and market data Excellent communication and organisational skills Proactive, solution-oriented mindset with attention to detail If this sounds like you, pop your ...

platform, they're building seamless, personalised financial experiences that rival digital leaders such as Zopa, Monzo, Starling and Revolut. Key Responsibilities: Gather and analyse customer insights, market trends, and competitor data Translate findings into clear opportunities and propositions Write clear, concise user stories to guide development Prioritise and refine … Candidates must have Fintech experience): Experience in product management, business analysis, or related roles within Fintech Strong analytical skills with the ability to interpret customer and market data Excellent communication and organisational skills Proactive, solution-oriented mindset with attention to detail If this sounds like you, pop your ...

platform, they're building seamless, personalised financial experiences that rival digital leaders such as Zopa, Monzo, Starling and Revolut. Key Responsibilities: Gather and analyse customer insights, market trends, and competitor data Translate findings into clear opportunities and propositions Write clear, concise user stories to guide development Prioritise and refine … Candidates must have Fintech experience): Experience in product management, business analysis, or related roles within Fintech Strong analytical skills with the ability to interpret customer and market data Excellent communication and organisational skills Proactive, solution-oriented mindset with attention to detail If this sounds like you, pop your ...