3 of 3 Customer Insight Jobs in the Thames Valley

This role leads the development and validation of new digital business opportunities, combining customer insight, market analysis, and experimentation to shape scalable growth ideas. It works cross-functionally to test concepts, build business cases, and guide investment decisions on future digital ventures. Client Details A globally recognised, innovation … strong heritage in engineering and technology, focused on developing forward-thinking solutions that improve everyday life. Known for its commitment to sustainability and customer-centric innovation, the business operates at scale across international markets while continuing to invest heavily in future mobility and digital services. Description Lead ...

This is a highly visible, hands-on role for a commercially minded product marketer who thrives at the intersection of product, marketing, sales and customer insight. You'll play a pivotal role in shaping market positioning, driving product launches, enabling sales teams and delivering measurable revenue growth across multiple … will own the go-to-market strategy for a suite of ERP and operational software products. Working closely with Product, Engineering, Sales, Marketing and Customer Success teams, you'll transform product innovation into compelling customer propositions, impactful campaigns and tangible commercial outcomes. This is not a people-management ...

this role sits at the heart of service delivery-owning incidents from initial logging through to resolution while ensuring SLA performance and an exceptional customer experience. Key responsibilities include: Managing and progressing service tickets through to closure Providing 1st line support and coordinating incident escalations and change requests Working … with technical teams, customers, partners and vendors to drive resolution Supporting remote monitoring operations and service desk administration Producing service performance reports and customer insights Maintaining accurate records, documentation and reporting The ideal candidate will have: 4 years or more experience in Service Desk, Incident Management or Managed Services ...