22 of 22 Customer Insight Jobs in the Thames Valley

Customer Experience Lead - Permanent Location: Theale, Berkshire (Hybrid – 3 days office/2 days home) Are you passionate about designing exceptional B2B customer experiences that drive commercial success? We're looking for an experienced Customer Experience Lead to shape and deliver the end-to-end customer … business across every touchpoint, from initial awareness through to long-term partnership. Working across Sales, Product, Marketing, Delivery and Operations , you'll ensure customer insight is embedded into strategic decision-making, helping to improve customer satisfaction, strengthen relationships and support business growth. What you'll be doing ...

portfolio. This is a high-impact role where you'll define product strategy, own multi-year roadmaps, and deliver innovative solutions that enhance both customer and agent experiences. Working closely with the Head of Agent Experience, you'll bring together business, operational and technology teams to deliver meaningful change … scale, ensuring products remain aligned to customer needs, business priorities, and future growth ambitions. What You'll Be Doing as our Product Manager , you'll take ownership of the full product lifecycle, from defining the vision through to delivery and continuous improvement. Create and deliver a clear product vision ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

Reading or Oslo , this is a highly influential role focused on building a shared experience strategy across R&D, Engineering , and Product , improving how customer insights inform product decisions, and establishing a consistent UX standard across the organisation. You'll lead a lean UX function, initially working alongside … wider organisation and customers. Key skills required for the Head of User Experience Significant leadership and hands-on experience across UX, Product Design or Customer Experience within B2B software or technology. Proven ability to develop UX strategy and build consensus across Product, Engineering and R&D . Ideally, experience ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

people and entertainment across diverse digital channels. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. We’re looking for a Senior Product Manager to shape the future of connected venue and digital experiences across Mecca and Grosvenor. … customers move between our venues, websites and apps, identifying opportunities to digitise venue journeys, increase venue-to-digital adoption, and create more connected customer experiences across channels. The Senior Product Manager will own and help define a product area and roadmap focused on venue-linked digital experiences. They will ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

ecommerce products within Centrica Home, our B2C retail division. Your focus will be on driving commercial performance while improving the end-to-end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction. About the role You'll own the ecommerce performance … your product area, using data and customer insight to continuously improve digital journeys and content. You'll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes. Key responsibilities include: Owning ecommerce performance, with a focus on acquisition, retention ...

propositions. Generate competitor intelligence which influences; product and commercial strategy, pricing models and product launches. Partner cross-functionally across executive leadership to ensure customer and market insight shapes proposition development and roadmap priorities. Create compelling sales enablement, value propositions and competitive messaging that helps to stand … strong track record of developing product positioning, competitive strategy and GTM plans for SME and enterprise software. Experience influencing senior stakeholders and translating customer insight into commercial outcomes. ...

earlier stages of your career with a passion for creating exceptional digital experiences? Do you enjoy bringing together Graphic Design, UI Design, UX Strategy, Customer Experience and Website Design to deliver innovative, user-centred solutions? We're looking for a talented Digital Designer with a strong understanding of User … Experience (UX) and Customer Experience (CX) to join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey across the organisation's products, services and websites. Working collaboratively with stakeholders across the business, you'll design ...

Aurora’s software, data, and research through a more seamless, use‐case‐driven experience that cuts across existing product silos. Drive product discovery through customer insight and data – Build a deep understanding of users, workflows, and unmet needs through a combination of usage analytics, customer research … SaaS products. Strong product judgment, with the ability to make clear prioritisation decisions and balance user needs, strategic goals, and delivery constraints. Excellent customer discovery and research skills, with the ability to combine qualitative insight and quantitative data to identify product opportunities. Strong UX and product instinct, with ...

Solid product management experience, experience in B2B SaaS, workflow software, or technology-enabled services a bonus Strong discovery instincts and the ability to turn customer insight into product direction A knack for mapping a real-world business process and seeing where automation creates value Technical fluency and confidence ...

technology. Working closely with clinical users across North Europe, you will support implementation, go-live and optimisation activities while building strong customer relationships and driving customer satisfaction.This field-based role involves regular travel to customer sites and offers the opportunity to act as a trusted clinical … technical advisor, while sharing customer insights to support the ongoing development of Elekta's products and solutions.ResponsibilitiesDeliver training and application support across Elekta’s radiotherapy solutions, both remotely and on-site.Support customers through implementation, go-live and optimisation activities to maximise clinical and operational outcomes.Evaluate training effectiveness and support ...

Enterprise team to develop and execute targeted account penetration strategiesDesign and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio Provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions as the best … threat landscapeMaintain compliance with ISO, NIST and MITREPresent at or attend industry seminars and/or trade shows when requiredQualificationsHands-on experience in a customer facing technical role, either as a Sales/System Engineer, Technical Account Manager, Security Engineer or senior level product support or professional services, preferably ...

Drive Commercial Performance Through Data, Insight and InnovationIQVIA is seeking an experienced Commercial Excellence Lead to join a dedicated European business unit supporting an innovative Immunology & Inflammation portfolio.This is a unique opportunity to shape commercial strategy through analytics, customer insights and sales force effectiveness. Working at the centre … multi-country commercial organisation, you will partner with senior leaders across Commercial Operations, Marketing, Medical Affairs and client stakeholders to optimise customer engagement, improve field force performance and drive business growth.As Commercial Excellence Lead, you will own the commercial performance framework, leveraging CRM analytics, customer segmentation, targeting strategies ...

Strategy plays a key role in shaping and executing the digital content strategy for Cytiva’s flagship website, cytiva.com. This role focuses on developing customer-centric, digital-first content that enhances the user experience, supports business objectives, and reflects the brand’s voice. As a strategic contributor, you will … Success in this role requires curiosity, a growth mindset, and the ability to establish and evolve content governance and best practices that enhance the customer experience and strengthen brand consistency. What you will do: From ideation to implementation , you will develop content strategies that align with brand identity, customer ...

month fixed-term contract. This is an exciting opportunity for an analytical marketer who enjoys turning data into meaningful insights. You'll use reporting, customer insights and email marketing to help improve campaign performance and drive business growth. The role is primarily remote, with one day per week … marketing campaigns from planning and delivery through to reporting and optimisation. Key Responsibilities Produce regular marketing reports and performance dashboards. Analyse campaign performance and customer behaviour. Identify trends and opportunities to improve results. Monitor website, CRM, email and paid media performance. Track key KPIs including traffic, conversions, engagement ...

Cable Containment, IT Racks, Fiber & Copper connectivity, KVMs, ATS, and Software—complementing Eaton’s leadership in single-phase UPS solutions.We serve a broad customer base across EMEA, from small IT users to hyperscale data centres, through IT and electrical channels, as well as selected large direct accounts.What … contractors, VARs)Develop and execute route-to-market strategies to maximise opportunitiesBuild and manage a strong sales pipeline via CRM, engaging key decision-makersLead customer projects (solution positioning, tenders, pricing, deployment follow-up)Provide market and customer insights to support product strategy and forecastsQualificationsEngineering degree preferred10+ years’ experience ...

actionable insights. You will manage and optimise paid digital activity across multiple websites and channels, monitoring performance, producing reports and identifying opportunities to improve customer acquisition, conversion and ROI. The role is primarily remote, with one day per week in the Reading office and occasional travel to other … channels. Analyse key metrics including CPC, CPA, conversions, ROAS and ROI. Produce performance reports and dashboards, communicating clear insights and recommendations. Use data and customer insights to continually optimise campaign performance. Test audiences, creative, messaging and targeting to improve results. Manage campaigns across multiple websites/brands, aligning activity ...

What You’ll Do The Director of AI sales owns the cross‐sell engine across the Simpro Group customer base. This leader builds, runs, and scales a team of Solution Specialists who carry quota, run high‐volume outbound and respond to inbound requests. They also partner with Account Managers … into revenue. Collaborate with Marketing on campaign plays and expansion initiatives. Work with Enablement on onboarding and ongoing training programs. Provide Product teams with customer insights and market feedback that influence roadmap priorities. Build and scale best practices: develop and document scalable sales playbooks, including discovery and call structures ...

doing so enhancing brand awareness and building a predictable sustainable pipeline of sales opportunities, from both outbound and inbound campaign activity, to drive customer acquisition. The role will be hybrid, working from the Comms365 office, home working and where required attending events. Basic Functions Develop and implement the marketing … company objectives Lead brand positioning, messaging, and go-to-market plans Oversee digital marketing, content, demand generation, PR, events, and campaigns Analyse market trends, customer insights, and competitive landscape Manage marketing budgets, forecasts, and ROI reporting Lead, mentor, and grow a high-performing marketing team Oversee agency, vendor ...

retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You've probably already seen us in action, we're trusted … crafting a user flow, bringing both a research mind and creativity to your work. You'll play a critical role in translating user research, customer insights and product requirements into practical, user-centered designs. By combining creativity with a strong understanding of design principles, usability and accessibility, you excel ...