1 to 25 of 48 Customer Insight Jobs in the Thames Valley

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven … ground up. You'll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We're looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives ...

roadmap for our innovative software solutions. You'll lead the full product lifecycle - from market research and ideation through to launch - ensuring products meet customer needs, drive growth, and stand out in the market. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback to inform decisions and optimise product performance Collaborate with stakeholders at all levels to secure buy-in and alignment Drive go-to-market strategies that maximise adoption ...

roadmap for our innovative software solutions. You'll lead the full product lifecycle - from market research and ideation through to launch - ensuring products meet customer needs, drive growth, and stand out in the market. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback to inform decisions and optimise product performance Collaborate with stakeholders at all levels to secure buy-in and alignment Drive go-to-market strategies that maximise adoption ...

deliver the vision, strategy, and roadmap for our innovative software solutions. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback … delivery experience Ability to translate technical capabilities into business value Skilled at influencing executives and managing stakeholders Data-driven mindset with excellent market and customer insight Experience in SaaS, cloud, or enterprise software (desirable) If you are interested please send your most updated CV to e.bateman@roc-search.com ...

deliver the vision, strategy, and roadmap for our innovative software solutions. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback … delivery experience Ability to translate technical capabilities into business value Skilled at influencing executives and managing stakeholders Data-driven mindset with excellent market and customer insight Experience in SaaS, cloud, or enterprise software (desirable) If you are interested please send your most updated CV to e.bateman@roc-search.com ...

Customer Success Manager Location: remote (only within the UK) Salary: up to £85,000 About the role As a Customer Success Manager, you'll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth. … trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You'll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success. This is a hands-on, high ...

Customer Success Manager Location: remote (only within the UK) Salary: up to £85,000 About the role As a Customer Success Manager, you'll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth. … trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You'll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success. This is a hands-on, high ...

Customer Success Manager Department/Function: Managed Services Location: Remote , with travel to Customer sites in Reading and London twice a month. The Customer Success Manager is accountable for delivering a consistent and high-quality support experience for managed services clients, ensuring services are aligned with contractual … commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client’s primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence ...

Customer Success Manager Department/Function: Managed Services Location: Remote, with travel to Customer sites in Reading and London twice a month. The Customer Success Manager is accountable for delivering a consistent and high-quality support experience for managed services clients, ensuring services are aligned with contractual … commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client's primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

increasingly digital landscape. The Role As Product Manager, you will take ownership of a key product area focused on system integrations and customer onboarding journeys. Your work will ensure seamless connectivity between the core platform and multiple external distribution channels, while also optimising how new clients are introduced … activated on the system. You will sit at the heart of the product function, working closely with engineering, design, commercial and customer-facing teams to translate business needs and customer insight into scalable, high-performing solutions. This is an ideal opportunity for someone who enjoys seeing their ...

ensure seamless project delivery. CRM Ownership & Enhancement Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions. Support roadmap development and collaborate with global and offshore technical teams on enhancements. Manage incidents, releases, integrations, and data quality within the regional ...

ensure seamless project delivery. CRM Ownership & Enhancement Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions. Support roadmap development and collaborate with global and offshore technical teams on enhancements. Manage incidents, releases, integrations, and data quality within the regional ...

ensure seamless project delivery. CRM Ownership & Enhancement Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions. Support roadmap development and collaborate with global and offshore technical teams on enhancements. Manage incidents, releases, integrations, and data quality within the regional ...

ensure seamless project delivery. CRM Ownership & Enhancement Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions. Support roadmap development and collaborate with global and offshore technical teams on enhancements. Manage incidents, releases, integrations, and data quality within the regional ...

ensure seamless project delivery. CRM Ownership & Enhancement Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions. Support roadmap development and collaborate with global and offshore technical teams on enhancements. Manage incidents, releases, integrations, and data quality within the regional ...

ensure seamless project delivery. CRM Ownership & Enhancement Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions. Support roadmap development and collaborate with global and offshore technical teams on enhancements. Manage incidents, releases, integrations, and data quality within the regional ...

friendly) We're looking for a non‐technical team member/business analyst who can help shape the business side from the ground up: customer discovery, go-to-market, partnerships, ops, and strategy. This is ideal if you're a: Recent graduate/final‐year student Extra point … University of Essex Graduate Early‐career professional ...from Business, Accounting, Psychology (strong user research/customer insight), or Law (contracts + compliance interest welcome). What you'll do Customer & market work Interview accountants and tax advisers, summarise insights, and turn them into clear requirements and priorities ...

They're looking for a Senior Digital Strategist to help shape outstanding digital experiences across websites, apps, intranets and portals, all driven by deep customer insight and connected data. What They Do This agency specialises in building exceptional digital platforms, but their real strength lies in connecting every … Doing As a Digital Strategist, you will Lead strategy across major digital transformation and experience design projects Define and deliver data-led customer strategies across web, mobile, intranet and portal ecosystems Collaborate with UX, technology, data and client teams to shape cohesive, personalised experiences Translate customer data, platform ...

They're looking for a Senior Digital Strategist to help shape outstanding digital experiences across websites, apps, intranets and portals, all driven by deep customer insight and connected data. What They Do This agency specialises in building exceptional digital platforms, but their real strength lies in connecting every … Doing As a Digital Strategist, you will Lead strategy across major digital transformation and experience design projects Define and deliver data-led customer strategies across web, mobile, intranet and portal ecosystems Collaborate with UX, technology, data and client teams to shape cohesive, personalised experiences Translate customer data, platform ...

LIS. We're rapidly growing and looking for another important piece of the puzzle. Is it you? As a Customer Success Manager, you will act as a strategic advisor to Shield's customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. … compliance goals into real results - driving risk reduction, operational efficiency, and regulatory confidence. Your role includes sharing relevant product updates and best practices, capturing customer insights to inform Product and R&D, and ensuring every interaction strengthens trust and impact. This position is based in London and reports ...

team. This is a rare, high-impact role, reporting directly to the CTO, and suited to someone who blends strategic product leadership with deep customer understanding and a passion for building meaningful, outcome-driven products. If you're an experienced product leader looking for a role that offers genuine … outcomes Partner closely with engineering, design, and commercial teams Become the internal expert for your product domain, guiding decisions across the business Build strong customer insight and turn it into product direction Drive portfolio performance, product quality, and user experience Support the full lifecycle from discovery to launch ...

team. This is a rare, high-impact role, reporting directly to the CTO, and suited to someone who blends strategic product leadership with deep customer understanding and a passion for building meaningful, outcome-driven products. If you're an experienced product leader looking for a role that offers genuine … outcomes Partner closely with engineering, design, and commercial teams Become the internal expert for your product domain, guiding decisions across the business Build strong customer insight and turn it into product direction Drive portfolio performance, product quality, and user experience Support the full lifecycle from discovery to launch ...

team. This is a rare, high-impact role, reporting directly to the CTO, and suited to someone who blends strategic product leadership with deep customer understanding and a passion for building meaningful, outcome-driven products. If you're an experienced product leader looking for a role that offers genuine … outcomes Partner closely with engineering, design, and commercial teams Become the internal expert for your product domain, guiding decisions across the business Build strong customer insight and turn it into product direction Drive portfolio performance, product quality, and user experience Support the full lifecycle from discovery to launch ...

team. This is a rare, high-impact role, reporting directly to the CTO, and suited to someone who blends strategic product leadership with deep customer understanding and a passion for building meaningful, outcome-driven products. If you're an experienced product leader looking for a role that offers genuine … outcomes Partner closely with engineering, design, and commercial teams Become the internal expert for your product domain, guiding decisions across the business Build strong customer insight and turn it into product direction Drive portfolio performance, product quality, and user experience Support the full lifecycle from discovery to launch ...