11 of 11 Customer Insight Jobs in the Thames Valley

most demanding network environments around. Whats on offer Salary up to £70,000 Remote UK working with occasional travel to Edinburgh, London and customer sites Pension scheme Life assurance Private medical insurance Enhanced parental leave Generous holiday, plus your birthday off The role This is a dedicated, seconded position. … source of product knowledge. Youll sit within the Professional Services team, which takes over every account after deployment. Your job is to give the customer a truly white-glove experience. That means owning every issue that comes up, making sure it reaches the right people (SOC, Development or Professional ...

retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You've probably already seen us in action, we're trusted … level Product Manager and will take accountability for ensuring these domains work together as a cohesive unit, with a shared vision that delivers customer value, commercial outcomes and supports our long-term objectives. You'll own the strategy, priorities and roadmap for your portfolio and team, making high-impact ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead ...

days per week on-site We are seeking an experienced Lead Technical Product Owner to join a leading FMCG firm, taking ownership of its customer-facing touchscreen ordering products and Kitchen Display System (KDS). Essential: Candidates must have a background in hospitality technology , with direct experience of touchscreen … Responsibilities: Own and maintain product roadmaps, goals and prioritised backlogs for touchscreen ordering and KDS. Lead product discovery, validate user needs and translate customer and operational requirements into clear user stories, acceptance criteria and measurable outcomes. Improve the customer ordering journey, including product selection, basket building, recommendations, payments ...

Role The Senior Analytics Engineer will take ownership of a broad analytics remit, spanning data warehouse development, pipeline reliability, business intelligence, and customer insight. You'll design and maintain transformation models, define key company metrics, and create dashboards and reports that help both internal teams and customers make smarter ...

definition and development of innovative scientific instrumentation and software solutions for Raman spectroscopy. The Product Owner will represent the voice of the customer within development teams, ensuring that customer needs, market requirements, and business objectives are translated into clear product requirements and development priorities.Working closely with Product Managers … customers, the Product Owner will drive product definition activities from concept through launch readiness. The role requires a unique combination of scientific expertise, customer understanding, technical aptitude, and strong cross-functional leadership.The successful candidate will be passionate about understanding customer workflows, solving complex problems, and bringing new products ...

technical presentations, negotiate commercial agreements and represent the business at industry events and exhibitions. Working closely with internal teams, you will share market and customer insights to support product development and ensure successful project delivery. We're looking for someone with a technical background in engineering, software ...

Services Team provides IT solutions and support to over 4000 internal customers. You will learn on-the-job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer … range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification ...

Field Applications Scientist, Customer Support, Microscopy, Scientific Training, Workflow Optimisation A remotely-based Field Applications Scientist opportunity, with a customer support focus, has emerged with an innovative life sciences instrumentation company at the forefront of super-resolution imaging technology. Could this be your chance to combine deep scientific … expertise with a customer-facing role that genuinely shapes how researchers get the most from cutting-edge tools? The Role Working remotely, but with travel across the UK and Europe for installations accounting for approximately 25% of your time, The Field Applications Scientist will serve as the primary scientific ...

This role is responsible for adopting a consultative, solution-led sales approach, understanding customer challenges and strategic goals, and aligning SCG Cares technology solutions to deliver measurable value. The post holder will drive the growth of SCG Care by identifying, developing, and securing new business opportunities, while maximising revenue … strengthening relationships within existing customer accounts. Working with stakeholders at all levels, from operational teams to board-level decision-makers, the successful candidate will build long-term partnerships, expand market presence, and contribute to the continued growth and success of the business within a defined target sector. Experience selling ...

local regulations while ensuring their machinery meets legal and safety norms.Local Strategic Project Management: Leading remediation and safety improvement projects, ensuring alignment with customer requirements, regulatory standards, and Omron's internal processes.Safety Service Business Development Support: Collaborating with the sales team to grow the Safety Services portfolio by identifying … development of our safety service business. Organisational contextAs a Safety Consultant you will serve as a critical link between technical compliance requirements and practical, customer-focused solutions. This role is integral to Omron’s mission of advancing safety engineering standards within industrial environments while driving the growth and success ...