1 to 25 of 39 Customer Insight Jobs in the Thames Valley

roadmap for our innovative software solutions. You'll lead the full product lifecycle - from market research and ideation through to launch - ensuring products meet customer needs, drive growth, and stand out in the market. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback to inform decisions and optimise product performance Collaborate with stakeholders at all levels to secure buy-in and alignment Drive go-to-market strategies that maximise adoption ...

deliver the vision, strategy, and roadmap for our innovative software solutions. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback … delivery experience Ability to translate technical capabilities into business value Skilled at influencing executives and managing stakeholders Data-driven mindset with excellent market and customer insight Experience in SaaS, cloud, or enterprise software (desirable) If you are interested please send your most updated CV to e.bateman@roc-search.com ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

products, and ensure our story is consistently communicated to the market. This role is pivotal in driving commercial success through deep market understanding, customer insight, and alignment between product, marketing, and sales. As Sokin continues to expand globally, this is an opportunity to lead and scale a product … segmentation, buyer personas, and strategic positioning for Sokin's business banking platform. Act as the voice of the market within Sokin, bringing competitive intelligence, customer insights, and industry trends into the product roadmap and GTM decisions. Positioning & Messaging Define Sokin's product value architecture — ensuring consistent articulation ...

strategic mindset that blends market insights, business acumen, and innovative thinking to propel product development across various industries. Requirements: Key Core Skills Market & Customer Insights: Expertise in various market research methodologies, strategic tool deployment, and conversion of insights into actionable business opportunities. Product Management & Roadmap: Experience in co-facilitating ...

Contribute market context: competitive benchmarks, buyer willingness-to-pay signals, and segment elasticity to the pricing model. Ensure that our pricing articulation aligns with customer value perception. Customer, Competitive & Market Intelligence Operationalise competitive insights into battlecards, win/loss patterns, and objection-handling tools that enable Sales … retain deals. Maintain up-to-date market landscapes and segment-level trend analysis to inform product positioning and strategic GTM decisions. Partner with Customer Success and Product to synthesize Voice-of-Customer insights, ensuring key buyer and user feedback loops are incorporated into messaging, persona definition, and roadmap ...

Contribute market context: competitive benchmarks, buyer willingness-to-pay signals, and segment elasticity to the pricing model. Ensure that our pricing articulation aligns with customer value perception. Customer, Competitive & Market Intelligence Operationalise competitive insights into battlecards, win/loss patterns, and objection-handling tools that enable Sales … retain deals. Maintain up-to-date market landscapes and segment-level trend analysis to inform product positioning and strategic GTM decisions. Partner with Customer Success and Product to synthesize Voice-of-Customer insights, ensuring key buyer and user feedback loops are incorporated into messaging, persona definition, and roadmap ...

Contribute market context: competitive benchmarks, buyer willingness-to-pay signals, and segment elasticity to the pricing model. Ensure that our pricing articulation aligns with customer value perception. Customer, Competitive & Market Intelligence Operationalise competitive insights into battlecards, win/loss patterns, and objection-handling tools that enable Sales … retain deals. Maintain up-to-date market landscapes and segment-level trend analysis to inform product positioning and strategic GTM decisions. Partner with Customer Success and Product to synthesize Voice-of-Customer insights, ensuring key buyer and user feedback loops are incorporated into messaging, persona definition, and roadmap ...

Contribute market context: competitive benchmarks, buyer willingness-to-pay signals, and segment elasticity to the pricing model. Ensure that our pricing articulation aligns with customer value perception. Customer, Competitive & Market Intelligence Operationalise competitive insights into battlecards, win/loss patterns, and objection-handling tools that enable Sales … retain deals. Maintain up-to-date market landscapes and segment-level trend analysis to inform product positioning and strategic GTM decisions. Partner with Customer Success and Product to synthesize Voice-of-Customer insights, ensuring key buyer and user feedback loops are incorporated into messaging, persona definition, and roadmap ...

precision: shaping annual business plans, overseeing workforce and capacity strategies, and balancing service quality with cost effectiveness. You'll work hand-in-hand with Customer Relationships to support business development, ensuring our offer meets evolving client expectations, and you'll collaborate closely with Technology and Operations to drive … lead and inspire high-performing review teams, building a motivated, capable workforce that's ready to meet growing demand. Your focus on customer insight and service excellence will foster trusted relationships – both with long-standing clients and new customers adopting digital services. And with responsibility for service performance ...

Role: Lead D365 Customer Insights Journeys & MarTech Architect Contract: 3 months (Inside IR35) Location: Remote, with occasional onsite workshops Start Date: ASAP Overview A large UK organisation is undertaking a greenfield implementation of Dynamics 365 Customer Insights Journeys and a new MarTech data environment. This role will lead … design and build of a multi-channel customer engagement and insights platform. This is a high-impact position with direct visibility to senior stakeholders, ideal for a hands-on Lead MarTech Architect who excels in fast-paced delivery settings. Key Responsibilities Architect and implement D365 Customer Insights Journeys ...

Role: Lead D365 Customer Insights Journeys & MarTech Architect Contract: 3 months (Inside IR35) Location: Remote, with occasional onsite workshops Start Date: ASAP Overview A large UK organisation is undertaking a greenfield implementation of Dynamics 365 Customer Insights Journeys and a new MarTech data environment. This role will lead … design and build of a multi-channel customer engagement and insights platform. This is a high-impact position with direct visibility to senior stakeholders, ideal for a hands-on Lead MarTech Architect who excels in fast-paced delivery settings. Key Responsibilities Architect and implement D365 Customer Insights Journeys ...

offices in Boston, New York, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First … World" graphic novel to understand the bigger picture and our vision at Postman. Account Strategy Lead technical discovery sessions to uncover customer challenges, understand pain points, and determine where Postman can provide the most value. Build and nurture strong relationships with technical leaders and decision-makers. Provide guidance ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

stakeholders. Responsibilities Solution Discovery & Design Lead discovery workshops with customers and stakeholders to elicit business, functional, and technical requirements, ensuring a deep understanding of customer objectives and constraints . Translate business needs into comprehensive solution architectures, including process flows, technical blueprints, and user journey maps . Collaborate with … issues as needed . Support resource allocation and coordination, ensuring the right mix of technical and business expertise is applied to each initiative . Customer Engagement & Cross-Functional Collaboration Act as a trusted advisor to customers, building strong relationships and setting clear expectations regarding solution scope, timelines, and deliverables ...

data sources, machine learning and AI to make machines do the heavy lifting About The Role We're looking for an experienced, analytical and customer-first Senior Product Manager to join our New Products team, where you'll work closely with one other PM to own all new products … strategies that serve customers now and 5-10+ years out, thinking deeply about how new financial products can transform lives Synthesise market data, customer insights, and business analysis into clear product and business strategies Explore how AI can solve complex consumer financial problems and create competitive advantages Build ...

partner in accelerating growth across the EMEA market by adapting global product narratives, influencing go-to-market strategies, and deeply understanding regional customer needs. This role sits at the intersection of product, marketing, sales, and regional leadership. Reporting to the Vice President of Product Marketing, you will help shape … Password Manager (EPM), identity-based access tools, and developer security products. You will be a market-maker and regional voice, influencing product direction with customer insights, ensuring alignment with local sales goals, and driving regional product messaging, launches, and enablement across enterprise, developer, and consumer audiences. This position ...

partner in accelerating growth across the EMEA market by adapting global product narratives, influencing go-to-market strategies, and deeply understanding regional customer needs. This role sits at the intersection of product, marketing, sales, and regional leadership. Reporting to the Vice President of Product Marketing, you will help shape … Password Manager (EPM), identity-based access tools, and developer security products. You will be a market-maker and regional voice, influencing product direction with customer insights, ensuring alignment with local sales goals, and driving regional product messaging, launches, and enablement across enterprise, developer, and consumer audiences. This position ...

partner in accelerating growth across the EMEA market by adapting global product narratives, influencing go-to-market strategies, and deeply understanding regional customer needs. This role sits at the intersection of product, marketing, sales, and regional leadership. Reporting to the Vice President of Product Marketing, you will help shape … Password Manager (EPM), identity-based access tools, and developer security products. You will be a market-maker and regional voice, influencing product direction with customer insights, ensuring alignment with local sales goals, and driving regional product messaging, launches, and enablement across enterprise, developer, and consumer audiences. This position ...

strategy working with brands such as British Gas. You'll lead and develop a small team, working in an agile environment to deliver exceptional customer experiences and drive commercial growth. About the Role As Senior Digital Product Manager, you will: Drive Continuous Improvement: Challenge the status quo-your … Shape key product hypotheses into impactful features or functionality. Use measurable product principles and OKRs to assess performance and identify areas for improvement. Champion Customer-Centricity: Stay ahead of market trends and competitor offerings. Use customer insights to inform product development and digital strategy in fast-moving markets. ...

Inside Sales Executive plays a pivotal role in Basware's commercial evolution -driving revenue growth through expansion within existing customers and the Digital customer segment. Role is responsible for identifying white space, cross-sell, and upsell opportunities across a defined portfolio, owning inbound expansion deals with a lower value … collaborating closely with Customer Success Managers (CSMs) and Account Executives (AEs) to accelerate revenue. Key Tasks And Responsibilities Account Growth & Revenue Ownership Proactively manage a portfolio of approx. 250 named Digital/Portfolio accounts to drive new ARR and expansion revenue. Analyse customer portfolios to identify growth, cross ...

field teams and customers. Shape and deliver repeatable sales plays and technical assets tailored to common DI use cases (e.g. legacy modernization, regulatory compliance, customer data quality). Provide feedback to Product Management and Marketing and other Precisely stakeholders based on field engagements and customer insights. Contribute … technical audiences. Comfortable operating in a global, matrixed environment with multiple time zones and cultures. Willingness to travel up to 30% for strategic customer engagements, industry events, and internal workshops. Previous SaaS and APIs sales or consulting experience required Experience presenting at industry events as a thought leader ...

field teams and customers. Shape and deliver repeatable sales plays and technical assets tailored to common DI use cases (e.g. legacy modernization, regulatory compliance, customer data quality). Provide feedback to Product Management and Marketing and other Precisely stakeholders based on field engagements and customer insights. Contribute … technical audiences. Comfortable operating in a global, matrixed environment with multiple time zones and cultures. Willingness to travel up to 30% for strategic customer engagements, industry events, and internal workshops. Previous SaaS and APIs sales or consulting experience required Experience presenting at industry events as a thought leader ...

marketing-related AI and data science use cases will be a critical asset. Responsibilities Define and implement AI strategies focused on marketing and customer insights Design and deploy marketing-focused AI solutions (e.g. segmentation, recommendation engines, campaign optimization, content generation, translation) Develop and operationalize ML models using MLOps best … practices Monitor model performance, addressing explainability, data drift and bias Create measurement frameworks including MMM and MTA Support customer journey mapping, CLV prediction and churn analysis Communicate AI strategy and risks to senior marketing stakeholders Collaborate with legal teams on AI governance and EU regulatory compliance Contribute ...

Salesforce DevOps rooted in true DevOps best practices, we're looking for a passionate individual who can translate complex technical features into compelling customer-centric stories, drive strategic product launches, and ultimately, accelerate our market leadership. We are particularly interested in candidates who have experience working with a diverse … demos, competitive battle cards, and delivering effective training. Uncover Market Opportunities: Through thorough market research and competitive analysis, you will identify key market trends, customer needs, and opportunities for product growth, directly influencing product strategy and development. Optimise Marketing ROI: You will track and analyse the performance of product ...