1 to 25 of 30 Customer Insight Jobs in the Thames Valley

Description Why This Role? Why Now? The world of customer experience isn't just evolving—it's being revolutionized. At Zendesk, we don't watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we're resetting the standard for what customer service—and customer success—can mean on a global stage. We're seeking a Manager of Customer Success who isn't daunted by disruption, but energized by it—an architect who can unlock new value at the intersection of human talent, technology, and relentless reinvention. Come help ...

roadmap for our innovative software solutions. You'll lead the full product lifecycle - from market research and ideation through to launch - ensuring products meet customer needs, drive growth, and stand out in the market. What you'll do: Shape product strategy and roadmap based on market insight, customer needs, and business goals Lead cross-functional teams through the entire product lifecycle, ensuring quality delivery Use analytics and customer feedback to inform decisions and optimise product performance Collaborate with stakeholders at all levels to secure buy-in and alignment Drive go-to-market strategies that maximise adoption ...

service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 40,000 and a team of over 220 in the USA, Australia, UK, Canada and New Zealand. The Sales Team is essential … building strong customer and partner relationships that enable the achievement of business targets. To project a positive first impression of Actionstep that accurately represents the Actionstep product and value proposition. To clearly articulate how at a strategic level Actionstep can enable our customers the opportunity to be successful, through ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

individuals, organizations, and society to progress. There's still so much to build — and even more to discover. Go there with us... As a Customer Success Associate at Go1, you're pivotal in driving lasting customer value through engagement, adoption, and advocacy. Your focus spans customer retention … customers derive maximum value from our platform. We're seeking individuals with a knack for creative problem-solving, resilience, and a passion for customer success. Fluency in French is essential for this role. How You'll Make a Difference Supporting a rapidly growing customer base while balancing ...

team to develop and execute targeted account penetration strategies Design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio Provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions as the best … NIST and MITRE Present at or attend industry seminars and/or trade shows when required Qualifications Required Hands-on experience in a customer facing role, either as a Sales/Systems Engineer, Technical Account Manager, Security Engineer or senior level product support, preferably in the cyber-security industry ...

precision: shaping annual business plans, overseeing workforce and capacity strategies, and balancing service quality with cost effectiveness. You'll work hand-in-hand with Customer Relationships to support business development, ensuring our offer meets evolving client expectations, and you'll collaborate closely with Technology and Operations to drive … lead and inspire high-performing review teams, building a motivated, capable workforce that's ready to meet growing demand. Your focus on customer insight and service excellence will foster trusted relationships – both with long-standing clients and new customers adopting digital services. And with responsibility for service performance ...

D365 CI-J Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules. Key Responsibilities Configure and customize D365 Sales module in alignment with business requirements. Develop solutions using Dynamics 365 Customer Insights … Journeys (CI-J) to enable robust customer engagement capabilities. Work closely with business stakeholders to understand requirements and translate them into technical solutions. Design and implement flows and automation processes using Power Automate, enhancing platform functionality and streamlining processes. Troubleshoot, debug, and optimize existing solutions to ensure system performance ...

D365 CI-J Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules. Key Responsibilities Configure and customize D365 Sales module in alignment with business requirements. Develop solutions using Dynamics 365 Customer Insights … Journeys (CI-J) to enable robust customer engagement capabilities. Work closely with business stakeholders to understand requirements and translate them into technical solutions. Design and implement flows and automation processes using Power Automate, enhancing platform functionality and streamlining processes. Troubleshoot, debug, and optimize existing solutions to ensure system performance ...

business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial and strategic planning.This role combines technical expertise with leadership responsibilities, including mentoring analysts and engineers, translating insights into … actionable recommendations, and ensuring data science practices align with organisational goals. Key Responsibilities Customer Insights: Build churn prediction models, apply clustering and segmentation, and use NLP for sentiment analysis to improve service quality and retention strategies. Operational Performance: Develop forecasting models for network demand, implement anomaly detection for outages ...

strategy working with brands such as British Gas. You'll lead and develop a small team, working in an agile environment to deliver exceptional customer experiences and drive commercial growth. About the Role As Senior Digital Product Manager, you will: Drive Continuous Improvement: Challenge the status quo-your … Shape key product hypotheses into impactful features or functionality. Use measurable product principles and OKRs to assess performance and identify areas for improvement. Champion Customer-Centricity: Stay ahead of market trends and competitor offerings. Use customer insights to inform product development and digital strategy in fast-moving markets. ...

marketing-related AI and data science use cases will be a critical asset. Responsibilities Define and implement AI strategies focused on marketing and customer insights Design and deploy marketing-focused AI solutions (e.g. segmentation, recommendation engines, campaign optimization, content generation, translation) Develop and operationalize ML models using MLOps best … practices Monitor model performance, addressing explainability, data drift and bias Create measurement frameworks including MMM and MTA Support customer journey mapping, CLV prediction and churn analysis Communicate AI strategy and risks to senior marketing stakeholders Collaborate with legal teams on AI governance and EU regulatory compliance Contribute ...

Here at Havas CX helia, we're on a mission to ensure brands deliver against their customer promise. And you're a big part of making this happen. Helping brands deliver communication experiences that meet the promises they make is what we're all about – flexing and blending … details Summary Of Role Key Competencies Attentive Engaging Collaborative Analytical Strategic Purpose of the position Inspire and lead clients and colleagues in how data, insight and marketing technology can be used to design and deploy customer experiences that help brands grow. Be a data champion, gain client ...

field teams and customers. Shape and deliver repeatable sales plays and technical assets tailored to common DI use cases (e.g. legacy modernization, regulatory compliance, customer data quality). Provide feedback to Product Management and Marketing and other Precisely stakeholders based on field engagements and customer insights. Contribute … technical audiences. Comfortable operating in a global, matrixed environment with multiple time zones and cultures. Willingness to travel up to 30% for strategic customer engagements, industry events, and internal workshops. Previous SaaS and APIs sales or consulting experience required Experience presenting at industry events as a thought leader ...

field teams and customers. Shape and deliver repeatable sales plays and technical assets tailored to common DI use cases (e.g. legacy modernization, regulatory compliance, customer data quality). Provide feedback to Product Management and Marketing and other Precisely stakeholders based on field engagements and customer insights. Contribute … technical audiences. Comfortable operating in a global, matrixed environment with multiple time zones and cultures. Willingness to travel up to 30% for strategic customer engagements, industry events, and internal workshops. Previous SaaS and APIs sales or consulting experience required Experience presenting at industry events as a thought leader ...

field teams and customers. Shape and deliver repeatable sales plays and technical assets tailored to common DI use cases (e.g. legacy modernization, regulatory compliance, customer data quality). Provide feedback to Product Management and Marketing and other Precisely stakeholders based on field engagements and customer insights. Contribute … technical audiences. Comfortable operating in a global, matrixed environment with multiple time zones and cultures. Willingness to travel up to 30% for strategic customer engagements, industry events, and internal workshops. Previous SaaS and APIs sales or consulting experience required Experience presenting at industry events as a thought leader ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app . … lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging ...

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient … Cresta. About The Role As a Solutions Engineer in EMEA, you'll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you'll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta ...

researcher to join our team. In this role, you will be working alongside designers, product, content, marketers, commercial teams and engineers committed to creating customer-led products and services. You will play a critical role in creating useful, straightforward, and empowering products for our clients. You will work with … audience for products, services & features. Understand and incorporate complex technical and business requirements into research projects. Advocate and provide guidance on how to use customer insights and data to inform decisions. Present and communicate user research and recommendations to the larger organisation. Support and develop best practices, research methodologies ...

Sales and Marketing — supporting go-to-market strategies, product bundles, and vertical-specific offerings. Build and maintain a competitive roadmap aligned with market trends, customer needs, and technological advancements. Partner with engineering to ensure timely, high-quality delivery of features and improvements. Establish clear KPIs for product adoption, customer … customers, industry analysts, and at relevant conferences. Foster a data-driven culture — making decisions based on usage analytics, win/loss data, and customer insights. We Expect You to Have: 7+ years of experience in Product Management, with at least 3 years in a leadership role. Proven track record ...

Sales and Marketing — supporting go-to-market strategies, product bundles, and vertical-specific offerings. Build and maintain a competitive roadmap aligned with market trends, customer needs, and technological advancements. Partner with engineering to ensure timely, high-quality delivery of features and improvements. Establish clear KPIs for product adoption, customer … customers, industry analysts, and at relevant conferences. Foster a data-driven culture — making decisions based on usage analytics, win/loss data, and customer insights. We Expect You to Have: 7+ years of experience in Product Management, with at least 3 years in a leadership role. Proven track record ...

Sales and Marketing — supporting go-to-market strategies, product bundles, and vertical-specific offerings. Build and maintain a competitive roadmap aligned with market trends, customer needs, and technological advancements. Partner with engineering to ensure timely, high-quality delivery of features and improvements. Establish clear KPIs for product adoption, customer … customers, industry analysts, and at relevant conferences. Foster a data-driven culture — making decisions based on usage analytics, win/loss data, and customer insights. We Expect You to Have: 7+ years of experience in Product Management, with at least 3 years in a leadership role. Proven track record ...

CSQ426R241 The Forward Deployed AI Engineering (AI FDE) team is a highly specialized customer-facing AI team at Databricks. We deliver professional services (PS) engagements to help our customers build and productionize first of its kind AI applications with a focus on GenAI. We work cross-functionally to shape … models and reusable solutions for repeatability across the global team Shape cross-functional collaboration by influencing Product, R&D, and GTM—ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy Own OKRs for AI-services led accounts, revenue, utilization, and public references ...

leading the sales strategy and execution for a portfolio of strategic accounts in the K14 industry. You will leverage your deep industry knowledge, customer insights, and Microsoft solutions to help customers achieve their digital transformation goals and outcomes. You will also collaborate with a diverse team of internal … engage with key internal partners to promote long-term, mutually-beneficial digital transformation strategies and leverage key executive relationships to build trust with the customer organization. You also leverage best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise. ...

profile: Key Responsibilities Identify, qualify, and nurture new sales opportunities through calls, emails, and digital channels. Manage inbound leads, responding promptly and professionally to customer inquiries. Work closely with marketing to convert campaign responses into opportunities. Conduct research on target accounts and develop tailored outreach strategies. Maintain an organized … preparation, and follow-up activities. Meet or exceed monthly and quarterly targets for qualified opportunities and closed sales. Provide feedback on prospect trends and customer insights to marketing and product teams. Build and maintain strong relationships with internal teams and customers to ensure satisfaction and retention. Qualifications & Experience Bachelors ...