17 of 17 Customer Insight Jobs in the Thames Valley

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for an experienced Customer Success Manager to join the team at our head office in Bracknell, Berkshire. … This is a customer‐facing role focused on helping customers maximise the value of their Content Guru solutions, identifying opportunities to improve their customer and user experience, and supporting long‐term retention and growth. Working closely with customers and teams across Content Guru, you'll combine your expertise ...

most demanding network environments around. Whats on offer Salary up to £70,000 Remote UK working with occasional travel to Edinburgh, London and customer sites Pension scheme Life assurance Private medical insurance Enhanced parental leave Generous holiday, plus your birthday off The role This is a dedicated, seconded position. … source of product knowledge. Youll sit within the Professional Services team, which takes over every account after deployment. Your job is to give the customer a truly white-glove experience. That means owning every issue that comes up, making sure it reaches the right people (SOC, Development or Professional ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead ...

complex operating system and security requirements into clear product priorities, and drive execution across Engineering, Sophos X-Ops, Sophos MDR Ops, Product Marketing, Sales, Customer Success, Support, and strategic technology partners. This person must bring deep Windows operating system knowledge and strong endpoint security judgment. Success requires hands … models, performance, compatibility, telemetry, and platform change management. The role also requires close partnership with Microsoft on critical roadmap initiatives that affect endpoint security, customer trust, and Sophos market leadership. What You Will Do Be the product leader for the Sophos Endpoint Windows Platform by understanding how customers, managed ...

ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor … quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual ...

largest enterprises to run business-critical SAP operations. ActiveControl automates SAP change and transport management; BDEx handles exception management in utilities billing and customer-service operations. Products at this stage of maturity do not need a caretaker; they need an owner. Working closely with Engineering, a Product Owner counterpart … market teams, you will give both products a clear, commercially grounded strategy. That means deepening value for the existing customer base, protecting and growing recurring revenue, prioritising ruthlessly across enhancement requests, competitive gaps and platform evolution (including the shift in the SAP ecosystem toward S/4HANA and cloud ...

millions of people. We are looking for an experienced Product Director to shape product strategy, drive portfolio performance and lead the successful delivery of customer value across multiple products and markets. This is a highly visible leadership role for someone who combines strategic thinking with strong execution. You will … influence senior stakeholders, balance commercial opportunities with customer needs, and ensure product investment decisions deliver measurable outcomes. What you'll be doing Define and lead product strategy across multiple portfolios and markets Shape roadmap priorities using customer insight, market evidence and business objectives Deliver portfolio commitments within ...

Product Owner to own and optimise Microsoft Dynamics 365 for its Energy & Utilities business. The role leads the Market to Dynamics 365 Customer Insights Journeys migration, ensures campaign continuity, and enhances forecasting and reporting across regions. Initial six-month engagement with potential extension or permanent conversion, based ...

analytics consultancy that partners with a diverse portfolio of well‐known brands to solve business challenges through data. Their work spans marketing analytics, customer insight, measurement, reporting, data governance, and digital analytics. With a growing client base and strong project pipeline, they offer a collaborative environment where consultants … highly flexible, autonomous, and focused on delivering measurable commercial impact. The Role As a Data Consultant, you will support clients with analytics, reporting, and insight generation, helping them understand performance and make data‐driven decisions. Responsibilities include: Building and maintaining dashboards in Looker Studio and other reporting tools. Analysing ...

verbal communication skills to bridge the gap between technical teams and non-technical stakeholders. Excellent analytical, problem-solving, data analysis and reporting skills. Customer service orientation: A focus on understanding and meeting the needs of internal and external customers. Process improvement mindset: Ability to identify inefficiencies and propose solutions … recognise a culture of initiative and innovation focused on adding value - give people space and praise for creativity. Effectively capture, utilise and share customer insight and views from a diverse range of stakeholders to ensure better policy and delivery. Spot warning signs of things going wrong and provide ...

Managed DIA, and SD-WAN services. As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives. Key Responsibilities Define … across the business. Collaborate closely with Engineering, Operations, Sales, Digital, and Pricing teams to ensure effective product delivery and scalability. Drive continuous improvement in customer experience, service performance, and product competitiveness. Monitor market trends, customer insights, and competitor activity to inform product strategy and roadmap decisions. Create ...

business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using … Product Owner, you will own and enhance Microsoft Dynamics 365 for our Energy & Utilities business while leading the migration from Market to Dynamics 365 Customer Insights Journeys. Your immediate priority will be delivering a successful marketing automation migration ahead of the Market to contract expiry, ensuring seamless campaign continuity ...

Territory Manager, working directly with prospects, customers, and partners from initial discovery through solution validation and commercial close. This is a hands‐on, customer‐facing individual contributor role. You will combine strong infrastructure knowledge with commercial awareness, helping customers understand how Virtuozzo can address their technical requirements, operational challenges … Partner closely with the Territory Manager to develop account strategies, progress opportunities, and remove technical barriers to purchase. Lead technical discovery to understand each customer’s infrastructure, workloads, operating model, commercial priorities, and decision criteria. Design and present solution architectures based on Virtuozzo’s cloud infrastructure platform. Translate customer ...

VWFS UK is seeking a Speech Analytics Manager to lead the Genesys analytics capability, turning customer interactions into actionable insights. You will help identify risks, reduce friction, and improve customer journeys across multiple VWFS teams. The role requires strategic thinking, governance discipline, and strong collaboration with Compliance, Audit ...

Field Applications Scientist, Customer Support, Microscopy, Scientific Training, Workflow Optimisation A remotely-based Field Applications Scientist opportunity, with a customer support focus, has emerged with an innovative life sciences instrumentation company at the forefront of super-resolution imaging technology. Could this be your chance to combine deep scientific … expertise with a customer-facing role that genuinely shapes how researchers get the most from cutting-edge tools? The Role Working remotely, but with travel across the UK and Europe for installations accounting for approximately 25% of your time, The Field Applications Scientist will serve as the primary scientific ...

This role is responsible for adopting a consultative, solution-led sales approach, understanding customer challenges and strategic goals, and aligning SCG Cares technology solutions to deliver measurable value. The post holder will drive the growth of SCG Care by identifying, developing, and securing new business opportunities, while maximising revenue … strengthening relationships within existing customer accounts. Working with stakeholders at all levels, from operational teams to board-level decision-makers, the successful candidate will build long-term partnerships, expand market presence, and contribute to the continued growth and success of the business within a defined target sector. Experience selling ...

London for an applied data science role that emphasizes turning analytics into business impact. You will work across segmentation, propensity, personalisation, retention, forecasting and customer lifetime value with strong collaboration across teams. The role focuses on connecting rigorous analytics with business decisions, using customer, booking, digital and behavioural ...