20 of 20 Customer Insight Jobs in the Thames Valley

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead ...

propositions. Generate competitor intelligence which influences; product and commercial strategy, pricing models and product launches. Partner cross-functionally across executive leadership to ensure customer and market insight shapes proposition development and roadmap priorities. Create compelling sales enablement, value propositions and competitive messaging that helps to stand … strong track record of developing product positioning, competitive strategy and GTM plans for SME and enterprise software. Experience influencing senior stakeholders and translating customer insight into commercial outcomes. ...

support business growth. This role is part of a Segment Propositions team and contributes to the end-to-end proposition lifecycle within a defined customer segment. Responsibilities include identifying and assessing market opportunities, supporting business case development, delivering propositions to market, and monitoring performance to drive continuous improvement … role works collaboratively with colleagues across Pricing, GTM, Commercial Marketing, and other cross-functional teams to ensure successful execution in the market. By combining customer insight, commercial expertise, and partnership across teams, the role helps deliver sustainable growth and targeted commercial outcomes for Vodafone Business across a diverse ...

largest enterprises to run business-critical SAP operations. ActiveControl automates SAP change and transport management; BDEx handles exception management in utilities billing and customer-service operations. Products at this stage of maturity do not need a caretaker; they need an owner. Working closely with Engineering, a Product Owner counterpart … market teams, you will give both products a clear, commercially grounded strategy. That means deepening value for the existing customer base, protecting and growing recurring revenue, prioritising ruthlessly across enhancement requests, competitive gaps and platform evolution (including the shift in the SAP ecosystem toward S/4HANA and cloud ...

responsible for ensuring that what Wiley builds, how it is positioned, and how it is sold is grounded in rigorous market understanding and genuine customer insight. The Senior Director of Product Marketing & Customer Insights is both a strategic architect and a commercial operator: setting the narrative … Sales, and Executive stakeholders; who understands the complexity of selling AI into large organisations; and who brings the discipline to turn market intelligence and customer voice into decisions, not just deliverables. Key Responsibilities Product Marketing Develop and own compelling value propositions, messaging frameworks, and positioning for Wiley ...

Wiley is seeking a Senior Director of Product Marketing & Customer Insights to shape the strategy for its AI and Data Analytics portfolio. The role spans market understanding, customer insight, and leadership across Product, Sales, and Executive stakeholders to drive credible positioning and impact in enterprise environments. ...

technology. Working closely with clinical users across North Europe, you will support implementation, go-live and optimisation activities while building strong customer relationships and driving customer satisfaction.This field-based role involves regular travel to customer sites and offers the opportunity to act as a trusted clinical … technical advisor, while sharing customer insights to support the ongoing development of Elekta's products and solutions.ResponsibilitiesDeliver training and application support across Elekta’s radiotherapy solutions, both remotely and on-site.Support customers through implementation, go-live and optimisation activities to maximise clinical and operational outcomes.Evaluate training effectiveness and support ...

ideal for an experienced platform product leader who combines deep integration expertise with strong strategic thinking, stakeholder influence and a relentless focus on customer outcomes.Job descriptionAs Lead Platform Product Owner, you will define and deliver the vision, strategy and roadmap for HMRC's enterprise integration platform, ensuring it continues … development of platform capabilities, standards, governance and adoption models.Drive the adoption of modern integration approaches, including API-led, event-driven and hybrid architectures.Use customer insight, usage data and performance metrics to inform prioritisation and investment decisions.Champion a product-led approach, ensuring the platform delivers measurable value for users ...

Enterprise team to develop and execute targeted account penetration strategiesDesign and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolio Provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions as the best … threat landscapeMaintain compliance with ISO, NIST and MITREPresent at or attend industry seminars and/or trade shows when requiredQualificationsHands-on experience in a customer facing technical role, either as a Sales/System Engineer, Technical Account Manager, Security Engineer or senior level product support or professional services, preferably ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything … help turn high-potential accounts into long-term revenue success stories. Working closely with Account Managers, Bid Managers, and specialist teams, you’ll connect customer business goals with Vodafone’s innovative solutions and create opportunities that deliver real value.Build and strengthen relationships within strategic customer accounts to generate ...

This role leads the strategy, planning and lifecycle management of a European product portfolio, using market analysis, customer insights and commercial data to identify opportunities and drive product success. It works closely with cross-functional teams to deliver competitive, compliant products that meet customer needs and achieve business … objectives. Client Details A global technology and manufacturing organisation with a strong reputation for innovation, quality and customer-focused products. The business operates across multiple European markets, delivering products that combine advanced engineering with sustainable growth strategies. Description Shape product strategy using market and customer insights. Lead product ...

Cable Containment, IT Racks, Fiber & Copper connectivity, KVMs, ATS, and Software—complementing Eaton’s leadership in single-phase UPS solutions.We serve a broad customer base across EMEA, from small IT users to hyperscale data centres, through IT and electrical channels, as well as selected large direct accounts.What … contractors, VARs)Develop and execute route-to-market strategies to maximise opportunitiesBuild and manage a strong sales pipeline via CRM, engaging key decision-makersLead customer projects (solution positioning, tenders, pricing, deployment follow-up)Provide market and customer insights to support product strategy and forecastsQualificationsEngineering degree preferred10+ years’ experience ...

teams to support bespoke solution design. • Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. • Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: • Minimum 2 years' experience in a technical pre-sales … solutions engineering, or customer-facing technical role. • Strong technical aptitude with the ability to translate complex concepts into clear business value. • Proven ability to collaborate closely with sales teams during the full deal cycle — from discovery to technical validation and close. • Skilled at running technical proof-of-concepts (POCs ...

What You’ll Do The Director of AI sales owns the cross‐sell engine across the Simpro Group customer base. This leader builds, runs, and scales a team of Solution Specialists who carry quota, run high‐volume outbound and respond to inbound requests. They also partner with Account Managers … into revenue. Collaborate with Marketing on campaign plays and expansion initiatives. Work with Enablement on onboarding and ongoing training programs. Provide Product teams with customer insights and market feedback that influence roadmap priorities. Build and scale best practices: develop and document scalable sales playbooks, including discovery and call structures ...

doing so enhancing brand awareness and building a predictable sustainable pipeline of sales opportunities, from both outbound and inbound campaign activity, to drive customer acquisition. The role will be hybrid, working from the Comms365 office, home working and where required attending events. Basic Functions Develop and implement the marketing … company objectives Lead brand positioning, messaging, and go-to-market plans Oversee digital marketing, content, demand generation, PR, events, and campaigns Analyse market trends, customer insights, and competitive landscape Manage marketing budgets, forecasts, and ROI reporting Lead, mentor, and grow a high-performing marketing team Oversee agency, vendor ...

create new opportunities, strengthen existing relationships, and accelerate business growth.You'll play a pivotal role in expanding our HPE Networking business, using market insight, commercial expertise, and strategic account development to help partners maximise their potential. Working within a fast-moving technology environment, you'll be empowered to influence … Networking advisor.Drive partner engagement, solution adoption, and market penetration.Collaborate with HPE and internal teams to deliver successful go-to-market initiatives.Use market intelligence, customer insights, and business data to identify opportunities for growth.Lead business reviews, account planning sessions, and strategic partner discussions.Manage pipeline development, forecasting, and business performance reporting.Promote ...

summary You will be joining the Hospital Customer Service team covering national customer service issues. We are offering hybrid working meaning the successful applicant may be based at any main NHSBT centre nationally with hybrid working optional. There is an expectation to travel to meetings nationally as required. … story to support service improvement. To do this you will focus on analysing and interpreting complex data from a range of sources, including customer complaints, surveys, credits, compliments and other feedback, using your well-developed IT skills. You will work primarily with NHSBT colleagues with some contact with hospital ...

Wiley & Sons, Inc. is recruiting a Senior Director of Product Marketing & Customer Insights in the United Kingdom to shape the narrative for an AI and data portfolio. You will own market research, customer insights, and go‐to‐market strategy, partnering with Product, Sales, and Executive leadership ...