2 Customer Journey Map Jobs in the City of London

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »

of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world … a brilliant next-step for an ambitious BA. Requirements: Experience working as a BA on technical/digital/marketing projects Experience with customer journey mapping Experience working on the discovery phase of projects Knowledge of Agile methodology, including writing and manging user stories Ability to more »