1 to 25 of 29 Customer Journey Map Jobs

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »

fast-paced, ever-changing environment. Key day-to-day responsibilities: Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives Conduct comprehensive customer research to understand the customer journey, identifying gaps … and opportunities for enhancement in both offline and online experiences Create service blueprints , customer journey maps , and user personas to inform and guide team decisions Facilitate cross-functional workshops to align team members on service design solutions and business goals Rapidly prototype service design solutions and more »

fast-paced, ever-changing environment. Key day-to-day responsibilities: Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives Conduct comprehensive customer research to understand the customer journey, identifying gaps … and opportunities for enhancement in both offline and online experiences Create service blueprints , customer journey maps , and user personas to inform and guide team decisions Facilitate cross-functional workshops to align team members on service design solutions and business goals Rapidly prototype service design solutions and more »

fast-paced, ever-changing environment. Key day-to-day responsibilities: Lead and execute E2E service design projects, focusing on both offline and online customer touch points, while aligning with business objectives Conduct comprehensive customer research to understand the customer journey, identifying gaps … and opportunities for enhancement in both offline and online experiences Create service blueprints , customer journey maps , and user personas to inform and guide team decisions Facilitate cross-functional workshops to align team members on service design solutions and business goals Rapidly prototype service design solutions and more »

marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal … expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customer journey mapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation more »

marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal … expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customer journey mapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation more »

marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal … expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customer journey mapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation more »

our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape more »

our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape more »

than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product more »

seeking an Offer Project Quality Leader to develop the team accountability and, as every team member is responsible for the Excellence of the Customer Experience, Quality, Reliability and Safety activities. Manage the Issue to Prevention actions prioritized by the League and bring manufacturing stop or derogation proposals. Key … responsibilities: You have the end-to-end understanding of customer requirements for your team and as quality expert you translate Quality and Customer Experience (CX) requirements into Critical to Quality (CTQ) to allow the team to meet customer promises. As a coach and quality … expert, you participate to the definition of Done to reach Customer promises. You ensure that risks are identified, shared and actions are done to mitigate them: You Support the Product Owner to capture Customer needs to feed Application & Mission Profile (i.e., Application FMEA) You Support Design more »

ecommerce tech business in Manchester. The global business is one of the fastest growing in their specialist field and are now recruiting a Customer Research & Insight Manager to join the entrepreneurial team. The business has an excellent culture with a start-up feel and are looking for a … and team are expanding, leaving lots of opportunity to learn, grow and develop. If you get excited by data, insights and driving the customer experience – this could be the dream opportunity for you! Role & Responsibilities: Take ownership of market research and customer experience agenda, by creating … research projects, understanding performance, and identifying opportunities Managing the relationship with third parties/agencies, briefing and working collaboratively to deliver projects Delivering customer journey mapping across all touchpoints to improve customer experience Drive customer feedback strategy, through management of platforms such more »

They will be primarily responsible for maximising the value delivered by the Scrum team by ensuring that the team backlog is aligned with customer and stakeholder needs, including managing the Scrum team. Responsibilities: They collaborate with prospective users and clients to understand and anticipate their needs and translate … into product requirements. Defines product roadmap with input from all relevant stakeholders based on the product vision. Works with market research and creates customer journey maps and empathy maps as needed. Manage the product backlog (Epics, Features, Stories) and prioritise the backlog with stakeholders. Create and … with Hold backlog refinement sessions. Hold team ceremonies. Accepts stories as done, ensuring the detailed acceptance criteria have been met. Acts as a customer for team questions. Typically runs the Show and Tell sessions for internal or external business stakeholders. Creates process maps, wireframes and data flow diagrams. more »

delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency. Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. … actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team of Developers, Designers, and Analysts focused on the customer’s omnichannel buying experience. Specifically, for the current assignment, you need to have experience working closely with Service Design and Data Science teams, preferably … quality user research is both carried out and delivered effectively into the design process and final service. Key Capabilities: Desk Research Usability Testing Customer Interviews Insights building Documentation Stakeholder management Job Qualifications: Essential 5+ years of UX research experience You have a proven track record of leading end more »

requiring a hands-on approach to backlog management, roadmap definition, and stakeholder collaboration. The ideal candidate will bring products to life by translating customer needs into actionable requirements, maintaining a prioritised backlog, and guiding our Scrum team towards delivering maximum value. Key Responsibilities: Collaborate with users and clients … translating these into product requirements. Define and refine the product roadmap, incorporating stakeholder input. Manage and prioritise the product backlog, ensuring alignment with customer and stakeholder needs. Create detailed user stories and facilitate backlog refinement and team ceremonies. Serve as the point of contact for team queries and … accept stories upon completion. Lead Show and Tell sessions, presenting to internal or external stakeholders. Utilise market research, customer journey maps, and empathy maps as necessary. Requirements: Solid understanding of Scrum and Agile methodologies. Proficiency in analytical and wireframing tools. Experience in requirements capture using diverse more »

driving product excellence and shaping the future of business technology. Join us in our mission to revolutionize data management and contribute to our journey of continuous innovation. The business has been built by 3rd-time Founders who have already built successful SaaS companies in London such as Yieldify … most challenging issues facing our users, manage prioritisation, create specs and deliver great user experiences. You’ll collaborate across the organisation with Sales, Customer Success, Marketing, UX and Engineering teams and industry experts to help achieve BlissContract’s vision. We want you to question assumptions and drive our … and tracking key KPIs/metrics, sharing learnings to multiple internal and external stakeholders - Use this data to find opportunities to innovate, improve customer experience and increase adoption. - Being passionate about all things product and helping maintain a product culture across the business Requirements: - Experience in an early more »

mix, leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications. ABOUT BERANDEETE: We are 70 strong and are full … across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy (experience & comms) and Ops. All dedicated to creating customer experiences worth talking about. We’re on a mission to bridge the gap between ‘digital strategy’ and the execution of ‘digital experiences’ to make … breakthrough products & services. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We make breakthrough digital products and services which set new standards for everyone to follow, are indispensable and you can’t more »

over 280,000 employees as of January 2021. The Role The Senior Strategist leads the creation of digital marketing strategies, campaign plans and customer experience-led transformation. They will identify business goals and objectives, use data and research to develop responses to briefs, create strategic recommendations and proactively … you will also help drive the strategic direction of major accounts in the agency. Digital strategy: Craft digital strategies for complex marketing and customer experience (CX) projects both the overarching strategic direction and specific customer propositions. Develop ideas off the back of these strategies and sell … of content and the relationship between owned, earned and paid media. Client workshops: Running custom canvas workshops, such as insight gathering and prioritisation; customer journey mapping; value proposition mapping and validation; and formulating and substantiating business cases. Audience insight: Responsible for the design and execution of more »

robust, user-centric solutions, fostering effective communication and cooperation Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from customer journey maps, product roadmaps to digital products that meet client objectives Build strong, lasting relationships with your clients and identify and act more »

ideas supported by data then read on! This User Centred Designer role will involve: Your day-to-day tasks will involve creating wireframes, customer journey maps, site maps, and plan-view diagrams. You will also be responsible for constructing digital and physical prototypes with precision and … designing engaging experiences that align with customer and business goals, whilst collaborating seamlessly with the creative team and contributing to the definition, shaping, and implementation of effective customer journeys. What we're looking for from our User Centred Designer: A depth of experience in the Design more »

mix, leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications. OUR PURPOSE: So what do we actually do? Put … to create useful and delightful experiences for people. It’s why we describe ourselves as ‘the challenger agency for challenger brands’. The Customer Engagement team is a more recent arm of the VCCP Partnership. Our vision is to transform the work for our clients by combining the … brand thinking, data intelligence, creativity and technology. THE ROLE: We are looking for a strong Midweight Project Manager who can manage key CE (customer engagement) projects within the VCCP Partnership. These work will range from Customer Engagement and CRM focused, strategic, data-led and production projects more »

wellbeing initiatives 25 days holiday Working hours Monday to Friday, 37.5 hours a week 9.00am – 5.30pm Hybrid working Duties and responsibilities: Creating wireframes, customer journey maps, site maps and plan-view diagrams Building digital and physical prototypes with pace and accuracy Designing engaging experiences which meet … customer needs Collaborating with the wider creative team to define, shape and implement effective customer journeys Plan and facilitate client workshops and design sprints Skills and experience required: Extensive design industry experience within an agency environment Ability to create engaging experiences across UX, product, service, and more »