3 Customer Requirements Jobs in Hatfield

Group Information Service Function is the Tooling Enablement Team. Tooling Enablement consists of three functions Governance, Delivery and Solutions (Pre Sales). We provide customer solution designs and onward implementation of those solutions for our managed service contracts. Tooling Enablement are now looking for an energetic person within our … collaboration with the business to achieve strategic objectives by driving the adoption of best practice methodologies, whilst focusing on continual improvement to enhance our customer experience. We get to know our customers, so we can respond to their needs If you are looking for a team that offers development … sessions. Seek improvement and suggest changes where necessary to improve the solution artefacts in line with TE procedures. Support the team in understanding the customer requirements and identifying and managing technical requirements outside of the standard solution. Ensure the Customer contractual requirements are fully documented more »

part of the Global Operations and Delivery team within Digital Experience Center (DEC).There are 2 focus areas of expertise:Collecting and analysing DEC requirements to inform delivery and sales teams decision making. Analyse customer requirements against existing capabilities, minimising gaps in services and/or developing … services. Role Business Analyst responsibilities include working closely with the Global Head of Pre-Sales and International Projects to prepare comprehensive plans for live customer services, proactive resource planning, Service Level and Contractual alignment plans, as well as a host of other initiatives that will emerge with onboarding of … new customers. Therefore, you will: Assist the Head of Pre-Sales and International Projects and wider team with requirements gathering, transition preparation, and adoption of ITIL to deliver to contractual agreements Work with Sales, Delivery and other stakeholders to help ensure smooth deliveries, that are on time and to more »

commitment to creating 'an even better tomorrow'. Role summary: This role is split into 2 primary functions: To provide a pro-active and customer-orientated Pre and Post Sales Technical Support Service to our internal and external customers, and distributors via remote support services primarily Phone, E-Mail … and Teams. To provide a centralised engineering service to our business supporting all internal customers to deliver exceptional customer service and solutions. Skills/Responsibilities: Provide First-Line Support : Serve as the initial point of contact for technical inquiries, troubleshooting, and issue resolution. Document and Track Incidents : Accurately record … and optimizing their technical systems. Offer guidance, training, and best practices to help users resolve recurring issues and improve their overall technical proficiency. Ensure Customer Satisfaction : Deliver exceptional customer service by responding to inquiries promptly, addressing customer concerns professionally, and striving to exceed expectations. Customer Relationship more »