2 of 2 Customer Requirements Jobs in Ipswich

Customer Support Executive Location: Office-based Job Type: Full-time Salary: From £33,000 As a Customer Support Executive, you will play a crucial role in delivering exceptional service, ensuring their users can fully leverage their products. Day-to-day of the role: Provide support via phone, email, and online chat, ensuring prompt and accurate solutions to customer … Investigate complex issues and collaborate with colleagues to resolve or escalate as needed. Assist the team in onboarding new customers, including providing phone-based training and support. Proactively gather customer feedback to identify trends and improve support resources and product usage. Maintain accurate records of customer interactions using CRM systems. Process orders and liaise with colleagues to resolve … complex queries. Contribute to and manage customer-focused projects, identifying trends in customer queries to develop efficiencies and new support materials. Required Skills & Qualifications: Proven experience in delivering outstanding customer service. Strong problem-solving and analytical skills, capable of handling complex customer requirements. Excellent verbal and written communication skills, with the ability to convey intricate concepts More ❯

as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills & Competences: People Management Preferred but not essential.3 years people management experience Customer Focus Shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation. Demonstrates an … understanding of the needs of internal and external customers. Ensures actions of self and others meet or exceed customer requirements. Job Knowledge/Quality Of Work Demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely … tasks are completed. Supportive of manager and wider team goals and objectives Technical Skills: Computer Literate, numerate, attention to detail, logical and methodical approach to work. Experience and Additional Requirements A knowledge of the UK retail marketplace Packaging knowledge Bespoke product/print knowledge Far East & Import product knowledge Point of sale display/instore display JBRP1_UKTJ More ❯