1 Customer Requirements Jobs in Maidenhead

point of contact for these customers, essentially representing Lexmark and its core values. The ESD agents are expected to maintain a high level of customer service for all support queries and adhere to all service management principles. The role is based in Maidenhead where you will join a friendly … be some weekend and bank holiday work on a rota basis. The Role Receiving, logging and managing requests for service from Managed Print Service customer Help Desks via the customer’s internal call management system 1st and 2nd line support- troubleshooting IT related problems from printer hardware to … clear instructions to enable the Service Partner and/or Lexmark Technicians to effect a high percentage of first time fixes Manage and monitor customer’s SLA to ensure service delivery is provided in line with contractual agreements Taking end-to-end ownership of incidents, ensuring accurate and timely more »