1 to 25 of 64 Customer Retention Jobs in London

to Belgian and German classics. All served exactly how the brewer intended. Our strategy to launch and grow the PerfectDraft brand, product range and customer base has been via our own Direct to Consumer ecommerce stores in Europe, with presence in 8 countries and now we are expanding this … a pivotal member, reporting directly to the Head of Growth at PerfectDraft UK. Your primary responsibility will be crafting and executing strategies to boost customer retention and loyalty through exceptional experiences. This role demands a profound understanding of customer behaviour, strong analytical prowess, and the ability … to collaborate seamlessly across departments to drive tangible outcomes. If you're passionate about fostering enduring customer relationships and optimizing their journey with our brand, we encourage you to apply. Additionally, you'll oversee the Content and Community Manager, as well as the Customer Service Executive, as part more »

+ 2 days WFH Working hours: Normal Office hours Bonus: Sales (Quarterly) Salary: £46.15 per hour | 95K per annum Summary: Own one or more customer relationships, as the point of contact for joint business plan development, sales strategy development, pitching, customer relationship growth, and opportunity sizing. Fully own … opportunities and strategic pitches, and drive activation plans independently. Plan for and achieve revenue targets expected for the team. Contribute to scoping of customer strategy, managing priorities related to account planning and multi-quarter pipeline. Help develop customer strategy with multiple approaches, leveraging data on client performance against … and stay current in the advertising environment and competitive landscape through required training and other resources, with the goal of becoming a thought leader. Customer relationship growth - Serve as a strategic partner to one or more customers to build, grow, and maintain high impact and long-lasting relationships with more »

Manager position for a market-leading Telco; your team will analyse and optimise end-to-end journeys across a vast digital estate, including new customer acquisition, customer retention and existing customer experience. THE ROLE As the Lead Digital Analytics Manager, you will lead an established more »

Enterprise Customer Success Manager Our client is a world renowned American global software company that provides a diverse array of innovative software solutions that empower artists, designers, and businesses to bring their visions to life and they have an immediate requirement for a Customer Success Manager with experience … investment from the solutions and services the customers buy from the client You will lead customers through digital transformation with a clear view of customer objectives and key performance indicators Your background Extensive experience in post-sales account management in technology. Proven effectiveness managing an account portfolio of large … global, sophisticated and strategic accounts at a senior level Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction Your next steps to apply Apply now with a word document CV or email your CV to rory@principlehr.com CVs will be more »

the world shops online and achieve our mission to deliver the ultimate shopper experience. The Role: We are looking for highly organised, technically savvy Customer Success Managers who strive to deliver results, proves value & drive retention among our customers. As a key member of the CS team … platform to drive feature adoption and increased profitability. Ultimately, you will become an expert in the Intelligent Reach platform & report into the Head of Customer Success. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. Responsibilities: 1. … expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives more »

Seniority Level: Mid-Senior Level #Ownership We're seeking an exceptional Head of Product with expertise in customer retention for an exciting role that combines Product Management and Retention Marketing. In this position, you'll lead a team of three Senior Product Managers, driving roadmaps … challenge into an opportunity. So lets take on the challenge together. Cheers to dreaming big! The Role: The successful candidate will oversee the entire customer journey on PerfectDraft, ensuring efficient traffic conversion, effective onboarding of new customers, and prevention of churn. This includes spearheading our personalization and conversion rate … app. Additionally, they'll take ownership of loyalty and referral programs, guide the CRM strategy, and collaborate with local teams to optimize and automate customer lifecycle journeys using our CRM tool, Bloomreach. Crucially, this individual will lead our transition from a DTC business to a comprehensive multichannel solution, expanding more »

Senior CRM & Customer Engagement Executive Permanent Position - 4 days a week in the office (Paddington) & 1 day from home Salary: £40,000 - £45,000 + 5% Bonus Company: We are working with a FTSE 100 client who specialise in Transportation across the UK. They are seeking a highly skilled … and experienced Senior CRM & Customer Engagement Executive to join their dynamic team. The successful candidate will play a key role in driving customer engagement, retention, and loyalty through effective CRM strategies and campaigns. Reporting to the Head of Marketing the Senior CRM and Engagement Executive will … be responsible for developing and executing targeted initiatives to enhance customer experience, increase brand loyalty, and drive revenue growth. You will be responsible for developing and implementing comprehensive CRM strategies to drive customer engagement, retention, and loyalty Manage and optimise the Emarsys CRM platform to deliver more »

end-to-end CRM campaigns. You’ll thrive in this role if you’re someone who understands how to effectively communicate to the right customer, at the right time, with the right message and has a track record of delivering highly successful CRM campaigns. The company has big plans … of Retention to define and develop the CRM strategy Support the execution of the CRM strategy: from larger scale campaigns to ongoing customer journey/lifecycle management (including everything from idea creation, through campaign setup, to analysis and reporting) Implement a data-driven customer segmentation plan … to improve customer retention in order to increase lifetime value Work closely with the Growth team to support activities that drive new customer acquisition and revenue growth Implement a continuous test and learn approach to our CRM strategy to optimise the performance of our campaigns and more »

a numerate subject: Mathematics, Machine Learning, Computer Science, Statistics, A strong background in CRM and marketing analytics is essential, including modelling skills, to optimise customer journeys and improve customer retention and loyalty Ability to work with data from multiple sources, including digital, to provide robust solutions more »

a numerate subject: Mathematics, Machine Learning, Computer Science, Statistics, A strong background in CRM and marketing analytics is essential, including modelling skills, to optimise customer journeys and improve customer retention and loyalty Ability to work with data from multiple sources, including digital, to provide robust solutions more »

technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and … clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback. The customer success manager will work closely with Account Managers helping them … long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones, and a plan to exceed expectations and satisfaction. Develop a risk plan for each customer, proactively identifying and evaluating risk more »

in delivering transformational IT services. Position Overview: As a Technical Account Manager (TAM) you will be the owner of the technical relationship between the customer and Advania and a fundamental member of the Sales Expertise team, responsible for delivering a connected Customer experience. The role of the TAM … guiding clients as they navigate their organisation through their digital transformation journey. Driving the client's adoption of Microsoft Cloud solutions and supporting the Customer in maximising their investment in key Microsoft Technologies such as Azure, Modern Workplace, Business Applications and Cyber Security & Compliance. With a portfolio of fully … is achieved through a blend of tactical and strategic alignment to key projects and day to day operations, with a focus on delivering successful Customer outcomes, identifying and propose improvement opportunities, owning the creation and management of the clients Technical Roadmap and utilising Customer opportunities to drive innovation more »

CRM Manager - Retention Marketing Agency (eCommerce brands) London (Hybrid or Remote in UK) £50,000 - £60,000 An exciting opportunity to join a scaling Retention Marketing Agency in London! They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the … client side experience or +2 years working agency side on their top email clients eCommerce experience is essential - strong understanding of eCom strategy and customer retention Advanced Klaviyo experience - advanced segmentation, reporting, list cleaning, custom properties Experience putting together advanced customer journeys for mid-tier+ brands … building skills/client management experience Experience managing brands turning over £10M annually or over 1M subscriber list Benefits: Commission scheme based on client retention Apple Mac Laptop Training & Development budget Career progression opportunities Flexible working environment - 1-2 days in office If you are interested in this more »

adheres to SEO best practice. Work with warehouse to ensure that order fulfilment and delivery is on time in line with delivery promise. Manage customer service and troubleshoot any issues that may arise. Manage 3rd party web developers to deliver changes to the site. Brief requirements and ensure that … projects are delivered on time, within budget, and meet defined levels of quality and scope. Optimise the customer journey based on analytical data and ensure it is in line with brand guidelines. Plan and run markdowns and promotions. Mentor and manage the Ecommerce & Marketing Assistant. Digital Marketing: Develop the … and monthly performance reporting of site and correlated digital marketing activity, focusing on traffic, engagement, conversion, and sales. Identify ways to drive traffic, conversion, customer retention and overall online improvements. Constantly monitor the industry best practice and benchmarks. 4+ years of experience in e-commerce and digital more »

and their applications within the marketing consultancy space (NLP, Computer Vision, LLMs) SKILLS AND EXPERIENCE Required Proficiency in Python and SQL Proven experience in customer-driven modelling, with clear commercial impact and value highlighted Excellent communication skills, and a growth mindset End-to-end experience with skillset in Docker …/Kubernetes and cloud platforms Preferred Experience developing Propensity and customer retention models Experience developing recommender systems. Experience in Forecasting and marketing modelling Pricing and promotion optimisation modelling Apply below more »

and their applications within the marketing consultancy space (NLP, Computer Vision, LLMs) SKILLS AND EXPERIENCE Required Proficiency in Python and SQL Proven experience in customer-driven modelling, with clear commercial impact and value highlighted Excellent communication skills, and a growth mindset End-to-end experience with skillset in Docker …/Kubernetes and cloud platforms Preferred Experience developing Propensity and customer retention models Experience developing recommender systems. Experience in Forecasting and marketing modelling Pricing and promotion optimisation modelling Apply below more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm is beginning to use Machine Learning and AI within the role, so the ideal candidate more »

deliver impactful solutions. Key Responsibilities: - Analysing client briefs to identify winning strategies. - Developing compelling proposals and pitches. - Contributing to account planning to ensure client retention and growth. - Engaging with partners to align their products with our services. - Providing thought leadership and supporting marketing efforts. - Assisting delivery teams in more »

targets Managing the day-to-day relationship with customers, ensuring regular face to face on-site visits where appropriate, delivering exceptional service and maximising customer retention Escalating client issues through our resolution process and ensuring they are resolved Delivering revenue growth within each account from cross selling … audits and supporting training Supporting the Sales Operations Team with the preparation of proposals, tenders and statements of work Maintaining accurate records of all customer activity within our CRM system and in other formats as required Supporting the sales team with attendance at conferences and exhibitions. Responsibilities & Experience Develop … and implement retention strategies Knowledge and experience of Healthcare IT sales Knowledge of PACS & RIS Prepare operational and financial department reports Directly coordinate strategic plans and have a commercial mindset Marketing initiatives to maximise exposure and profitability 5+ years' of experience in a similar role Strong leadership skills. more »

for ensuring client satisfaction with our product and service. They will also be responsible for the coordination of client onboarding and ongoing training, analysing customer data, supporting retention strategies, and providing excellent customer service. This hybrid position is based in London, UK . Qualifications: Medical writing … knowledge and experience (Ideally phase 3 comparative studies - CSRs) Customer Satisfaction, relationship building, and customer service skills Analytical Skills for interpreting data, feedback and translating those insights Excellent communication and interpersonal skills Ability to work independently and as part of a team Bachelor's degree in a related more »

team, you’ll be working with several internal and client-based teams, helping to develop models, tools, and algorithmic models, to help aid in customer retention, engagement, and much more. The firm has some projects to automate in AI and then within 3-6 months will have more »

new business opportunities through prospecting, networking, and relationship building with key decision-makers. Build and maintain strong relationships with existing clients to drive client retention and upsell additional services. Collaborate closely with internal teams, including data analysts, consultants, and project managers, to develop tailored solutions that meet clients more »

Identifying opportunities for improvement and inspiring colleagues to realise them Maintain accurate records including stakeholder details, meeting notes and tasks Contribute to our overall customer retention strategy by ensuring successful implementation of the service offer Identify and qualify opportunities to improve revenue, working in close collaboration with more »

for ensuring client satisfaction with our product and service. They will also be responsible for the coordination of client onboarding and ongoing training, analysing customer data, supporting retention strategies, and providing excellent customer service. This hybrid position is based in London, UK . Qualifications: Regulatory medical … writing experience (Ideally phase 3 comparative studies - CSRs) Customer Satisfaction, relationship building, and customer service skills Analytical Skills for interpreting data, feedback and translating those insights Excellent communication and interpersonal skills Ability to work independently and as part of a team Bachelor's degree in a related field more »

lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary financial information for business and audits. Operating as a commercial lead for more »