1 to 20 of 20 Customer Retention Jobs in the Midlands

Title: Cloud Architect Salary: £50k-£80k Location: Chesterfield (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand … and evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. As a Customer Success Project/Program Manager you will play a crucial role in ensuring our customers achieve success with our products or services. You will … maximizing the value they receive from our offerings. Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth. Responsibilities: Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer … their goals. Product Education and Training: Provide comprehensive training and support resources to customers, enabling them to leverage our offerings to their full potential. Customer Advocacy: Serve as the voice of the customer within our organization, advocating for their needs, requirements, and feedback to relevant teams. Retention more »

re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for … to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of our services. Conduct outbound calls to … experience with onboarding at Paynt, address any concerns and offer other additional products and services. Identify opportunities for upselling and cross-selling based on customer needs and preferences. Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers. more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction. WHAT WILL I BE DOING: Cultivate meaningful customer intimacy with a combined portfolio Improve customer satisfaction scores and NPS Improve customer more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior more »

entering the digital landscape and offering full wireless systems. Our digital vision offers the following value propositions: Increased revenue for Hyfire partners through improved customer retention Increased profitability for Hyfire partners through improved resource management and allocation Ability to grow business from new opportunities by maximising resources … online technical support services and other digital solutions that can be integrated into existing and evolving ecosystems. Our work focuses on developing innovative, connected, customer centric and personalised products and solutions that nurture the evolution of the sectors where we play. Our Purpose Shaping a safer world through innovation. … Our Values Stay close to the customer: Listen carefully, delight and exceed customer expectations. Think digital: Continually grow and change. Challenge assumptions and grasp digital opportunities. Act transparently: Play to win, but not at the expense of the others. Be fair and honest in all that you do. more »

out on our existing processes and train our SEO exec to deliver awesome results too. This can be gauged in the following ways: Client retention Client results Client feedback Development of junior SEO How much support you require General feedback/feeling from Repeat management Responsibilities & Duties Develop more »

and manage a small sales team, and implement KPIs to track performance and success - Ensure that all projects are delivered on time and to customer satisfaction, in order drive customer retention - Manage relationships with key clients, suppliers and 3rd party organisations - Report to the Board of more »

your customers? Do you like helping customers but you find the application support role is a bit limited. This role is working as a customer success manager for an ERP software author. You will work with the Account managers (this is not a sales role) and you will deal … processes, how to improve the software, what is urgent , what is an easy quick fix. Here is some more detail on the job: The customer success manager would involve travel in both the UK and Ireland. This would be a home-based/hybrid role, with occasional trips to … the office in the Halesowen. This customer success manager is working directly with clients doing customer success, or customer account management or customer relationship management, working with the clients and liaising with the support team. The sales team and the Implementation team. You will be making more »

and explain the benefit these have for a client Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Focus on building client relationships and using this to develop their understanding of the Microsoft … Python, R, Data Modelling, Google Analytics, Adobe Analytics, Coremetrics, GA, AA, Clustering, Propensity Modelling, Segmentation, CRM, CRM Analytics, Marketing Analyst, Insight Analyst, Growth Analyst, Customer Desired Skills and Experience Data Analyst, Data Analytics, SAS, Python, R, Data Modelling, Google Analytics, Adobe Analytics, Coremetrics, GA, AA, Clustering, Propensity Modelling, Segmentation … CRM, CRM Analytics, Marketing Analyst, Insight Analyst, Growth Analyst, Customer more »

GDPR and the CAN-SPAM Act. Key Responsibilities: Develop and optimise valuable content for communications. Leverage user behaviour data to personalise strategies and maximise customer retention. Collaborate with the Paid Media Specialist to grow lead acquisition and subscriber base. Ensure targeted and accurate database segmentation. Implement a testing strategy … email marketing success and identify performance opportunities. Make data-driven decisions to deliver personalised content at key customer journey points. Develop a client retention strategy to increase customer lifetime value (CLTV). Review and shape the future communication strategy and CRM platform. Experience: Strong understanding of … CRM systems and customer engagement. Experience with WYSIWYG editors, marketing automation, and database segmentation. Basic HTML knowledge. Proficiency with web analytics tools (e.g., Google Analytics). Advanced Excel skills and data-driven insight capability. Experience with A/B testing and digital marketing. Organised, flexible, and capable of managing more »

within the Incident Business Systems Team, supporting Senior Management, your role involves creating and enhancing new reporting and analysis using various systems to reduce customer detriment and business impact through swift and accurate analysis. Additionally, you'll assist the Incident Manager in building and overseeing the reporting and data … infrastructure for the Next Customer Service Online Operations across our contact centres. What you’ll be doing: Take ownership of report implementation from understanding and clarifying requirements through to development and implementation. Support project with expertise and knowledge of reporting systems advising of best practices and optimum set up … effectively with peers and others, sharing information to contribute to overall success. Results Focused - Engages with the team to achieve and exceed business objectives. Customer Service – Contribute to the delivery of great customer service to ensure the Next brand remains strong and customer recruitment and retention more »

in delivering top-tier services including Networks, Security, Cloud, and Infrastructure Consultancy to mid and large enterprise clients. With a strong focus on client retention and partnership, o... more »

Desirables Microservices Umbraco Azure CI/CD The Company This company have demonstrated their brilliance since they first started with an incredibly high client retention rate. They work on projects with leading banks as well as private sector companies such as the NHS. They also work closely with more »

for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include:Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management and … debts including follow-up actions Deliver repair sales targets as determined by the Regional Director Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency Manage and follow-up actions of customer claims and … complaints Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist Manage chargeable more »

CRM are leading Sage Business Partners with a focus on providing high-impact ERP, Accounting and CRM solutions across the UK. With an impressive customer base that includes over 350 Sage 200 and Sage Intacct clients we have established a strong reputation for delivering excellent technology solutions, backed up … by outstanding customer service. With established development, support, implementation and training teams, we are well resourced for sustained organic growth, aspiring to be the leading UK provider of Sage mid-market business systems. We are currently seeking an enthusiastic and driven person to join our Account Management team and … s products and services continue to have a positive impact and help user organisations realise their ambitions. We will expect you to maximise client retention by ensuring clients are well supported, and also to seek out upsell and cross-sell opportunities within our client base, developing revenue opportunities more »

in delivering top-tier services including Networks, Security, Cloud, and Infrastructure Consultancy to mid and large enterprise clients. With a strong focus on client retention and partnership, our client offers a supportive environment dedicated to the growth and development of its staff. As an IT Sales Manager, you … Cross-selling : Identify opportunities to upsell and cross-sell to existing customers, broaden the sales pipeline and obtain referrals to expand the client base. Customer Relationship Management : Manage customer relationships, understand their needs and provide insights to enhance the product portfolio based on customer feedback. Key Account more »

gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients … developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building long term client relations. Client retention is key, so having a clear vision of your clients aims and objectives throughout every project is essential. Working alongside the projects team … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics … process to ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison more »

efficient, and professional manner. It is an operational role, leading, monitoring, and supervising delivery teams. It will require first response to ad-hoc and customer requests , forging a link to delivery and management personnel.? The S ervice Delivery Managers focus is on keeping clients satisfied with the company's … and ensure quality and timeliness of their works are adhered, as well as own schedule of work.? Play an active role in the client retention programme for the Grounds Division.? Support the review and improvement of processes and activities, through the provision of accurate and insightful data.? Be more »