1 to 25 of 27 Customer Service Jobs in Cardiff

Contractor Cardiff, Wales, United Kingdom Description Job Title: IT Field Engineer Salary: £280-300 per day Contract Type: Permanent Location: Cardiff Wales (Travel to customer sites required) Role Purpose: This is an incredibly impactful role in a successful, mission driven B2B company. You will have growth opportunities and be … team members. We are looking for a field engineer to support customers across south Wales and beyond. The ideal candidate will be an enthusiastic, customer focused IT professional, with knowledge of networks, communication, desktop, and server infrastructure technologies. As our Field Engineer, you will be supporting customers at various … sites. This includes providing support to onsite service desk operations, scheduled visits and responding to major incidents where onsite support in required. You will be based Primarily in South Wales but there will be occasions to travel further afield. You will be required to carry out an enhanced DBS more »

working from home. Responsibilities: Manage, operate, and develop the network environment for retail and business customers. Act as an escalation point for employees and customer service operatives, as well as providing excellent customer service to retail and business service providers. Perform necessary change management minimising … customer impact. Respond to outages and major incidents and follow incident management best practices. Provide a point of senior escalation for level 1&2 Engineers. Maintain and upgrade the Core network. Key Skills: Essential In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP more »

working from home. Responsibilities: Manage, operate, and develop the network environment for retail and business customers. Act as an escalation point for employees and customer service operatives, as well as providing excellent customer service to retail and business service providers. Perform necessary change management minimising … customer impact. Respond to outages and major incidents and follow incident management best practices. Provide a point of senior escalation for level 1&2 Engineers. Maintain and upgrade the Core network. Key Skills: Essential In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP more »

very close knit team operating in a friendly environment where the team really does come first so that we can provide the best possible service to our customers. Technical Support - The Vacancy Were currently searching for a Permanent IT Support Assistant to join our team not only to service ID card production equipment including software support and integration and provide customer service, but also to have sales skills and also to build their skills as a software integrator by building on our Information Management System and develop SQL skills in order to perform data queries directly … computer network and server 2007/12 installation All Database manipulation and strong Excel skills Support VOIP internal telephone system 1st and 2nd line Customer facing telephone/remote software and printer support Support Windows 7/10 Desktop machines, software and printers. Able to use remote software for more »

external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment of service requests, implementation of changes, and executing IT security protocols related to a broad spectrum of technology service issues. Veezu are fully committed to … ISO27001, while also striving to offer our stakeholders a premium customer service experience with every interaction. Role Duties Join a cohesive support team, acting as a unified point of contact to offer first and second line technical assistance through Phone, Email, Portal, On-Site, and Remote channels. Proficiently … Directory. Consistently align with both individual and team SLA/KPI objectives, ensuring timely escalations to avert potential failures. Cultivate enduring relationships across the customer spectrum, always clarifying the steps to resolution and upholding our promise of "saying what we do and doing what we say." Rigorously follow the more »

Location: Cardiff/Hybrid working Salary: £26,500 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of … prestigious accounts and are now looking to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is … to provide world-class service to their customers by supporting them to achieve maximum results in utilising our client's technology platform. You will need to have: Excellent communication skills, both verbal and written with the ability to listen and interrogate customers to ensure full understanding of their requirements more »

Regional IT Service Manager Location: Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices) Salary: £38,052 to £43,900 (including allowance) Job type: Permanent Closing Date for Applications: Sunday 12 th May at 12pm (noon) We create digital services, data tools and technology for businesses to … aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade. Job Description As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across … costs for travel to an office which is not your main location will be covered. You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders more »

We’re recruiting for a Agency Enquiries Analystto join us. We’re offering a competitive base salary. You will provide an excellent consistent support service via the phone and email to all Intermediaries and internal customers in respect of investigation of commission or fee related queries whilst following regulatory … and internal standards. What you'll be doing: Demonstratingan excellent level of customer service; to build rapport and to resolve the commission and fee related enquiries via telephone through knowledge, systems, ownership and soft skills Providinga professional and quality response to all written commission enquiries making sure that … the original request and the reply are recorded immediately and are easily retrievable and that any resulting actions are dealt with promptly with agreed service levels Consistently handle inbound and outbound calls in a timely, high productive manner Ensuringall calls are consistently handled in accordance with regulatory and internal more »

We are now searching for a Service Department Manager or Mechanic or Service Advisor with strong technical knowledge within the automotive sector to join Europes largest independent Scania dealership as a full time Workshop Controller (Manager) Salary: c.£35k-£45k + excellent benefits package Location: Cardiff, Wales, CF11 … The job: At this site in Cardiff, there are currently c.18 staff working on a full time basis. Youll be working alongside a Service Advisor from the car world, a very Senior Service Administrator, 9 HGV Technicians and a technically strong Workshop Supervisor, in addition to your direct … is clean, organised and safe. There are 2 Cleaner/Maintenance people on site Keep on top of all staff clock cards, job cards, service documents, productivity and time keeping as well as any training needs by junior staff Report back to customers with estimations, part queries, service more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to … in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in … a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and more »

Role: Field Service Engineer Location: South Wales About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long … systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes. About the role: To service and maintain a range of materials handling equipment to a high standard, identify potential repairs/faults to ensure maximum reliability/uptime. Carry … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG more »

Field Service Engineer required for a market leader in healthcare simulation training and therapy products, programmes and digital solutions. The area covered will be south west, south central and south Wales region. The ideal candidate will have experience in troubleshooting, repairing, and maintaining products as well as familiarity with … medical device regulations and compliance standards. Field Service Engineer- Medical Position Overview Responsible for the planned preventative and predictive maintenance, installation, service and repair on a range of technologically innovative healthcare simulation and therapy products Ensuring that the highest levels of customer service are maintained at … all times the role requires response to customer and internal enquiries, providing technical support Troubleshooting and diagnosing issues with equipment that includes hardware, software, AV and networking components and performing repairs and solutions Collaborating internally to support technical capability and training non-technical staff in basic troubleshooting. Field Service more »

19.48p/h (insside IR35 and paid through an umbrella company) 2-3 days p/week onsite IntaPeople are urgently seeking a highly customer focussed 1st Line/Tier 1 Support Engineer for a short term contract in Cardiff. The organisation is very Windows focused so experience solving …/Active Directory - Dynamics 365 and/or Power Platform - Basic understanding of database concepts - Basic understanding of application lifecyle management (ALM) Skills: - Strong customer service skills - Strong communication skills - Strong organisational skills - Attention to detail The Service element will also be important as you'll act more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for … our investment in staff. Responsibilities Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat). Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked more »

to succeed Leadership: Proven track record of leading a network infrastructure team. Successfully managed large-scale network enhancement projects. Cultivates collaboration and a strong customer service culture. Relationship Building: Skilled in enterprise supplier and contract management. Effectively communicates IT's role and business value. Service Excellence: Comprehensive … knowledge of IT Service Management, emphasising continuous improvement and cost-efficient operations. Proven ability to promptly resolve technical issues, maintaining reliable and available technology services within SLAs. Demonstrates ownership of day-to-day operations, ensuring essential tasks are managed effectively. Personal Skills: Proficient in time management, prioritisation, and achieving more »

Job Title: First Line Support Engineer Hybrid Job Description: We are seeking a diligent and customer-focused First Line Support Engineer to join our dynamic team. As a First Line Support Engineer, you will be the initial point of contact for all technical inquiries and issues reported by our … clients. Your primary responsibility will be to provide timely and effective resolution or escalation of technical problems, ensuring excellent customer service at all times. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for problem-solving in a fast-paced environment. Key Responsibilities: Act … technologies, and best practices in order to continuously improve technical skills and knowledge. Qualifications: Proven experience in a technical support role, preferably in a customer-facing environment. 1 year commercial experience Strong understanding of computer systems, networks, and common software applications. Excellent problem-solving and troubleshooting skills, with a more »

are hiring acontact centre Real Time Analyst for a high growth, award winning organisation expanding theirWFM/Resource Planning team for their rapidly growing customer operations function located in South Wales. The Real Time team are tasked with ensuring the appropriately skilled resource is available to meet the forecasted … customer demand within a multi-channel contact environment prior experience as a Real Time or Intraday Analyst is essential. Offered a hybrid working ( one to two days onsite in Cardiff with the rest from home) the team cover a variety of Mon Fri shift patterns and work … Real Time Planning Analyst include. The Real Time Planner will be focused on ensuring effective utilisation of Advisor resource to provide best in class customer service in the most efficient manner . Youll manage and protect Service Level targets by providing first class intraday management and analysis more »

A well established and very successful financial services company is seeking Collections Advisors to join their high performing customer operations team. You will be given full support and tools to carry out your role to a very high standard to ensure the optimisation of recovery strategies and supporting customers … office per week following office based training Salary: £25,000 - £28,000 plus excellent benefits Duties will include: Provision of the highest level of customer service via live chat, email and phone. Ensure customers are engaged with the most appropriate and manageable debt resolution agreements. Identify and carefully … vulnerable customers. Show empathy, kindness and understanding when dealing with customers experiencing financial difficulty. Work with colleagues across the business to ensure the best customer experience. Suggest and support process improvements to increase efficiency across customer operations Be an ambassador for the business and be genuinely interested in more »

approvals, and business process automation. Excellent organisational skills and attention to detail. Experience with M365 and D365 suite of applications. Strong problem solving and customer service skills. Experience of working in a legal or professional services environment would be highly beneficial. This role offers a hybrid work environment … and is an excellent opportunity for someone looking to develop their career from a service desk. The client is focused on diversity and finds an inclusive workplace offers the most for its clients and employees. D365 Support Analyst Law Firm- Cardiff more »

Hours Mon-Fri 08.00am-17.00pm £35,000pa Duties Oversee the daily running of the workshop, booking in of work and prioritising workload to meet customer needs, ensuring a steady flow of work through the workshop. Estimate both mechanical and body repairs to vehicles and trailers. Liaise with external and … internal customers to ensure work is authorised. Liaise and negotiate with parts department to ensure parts availability, ensure service exchange, and warranty parts procedures are adhered to. Ensure customers service schedules, MOT and O Licence requirements are maintained. Provide technical support to the workshop and external customers. Monitor … job cards and service documentation for completeness and accuracy. Oversee all Health and Safety regulations and safe working practices are adhered to within the workshop. Ensure the provision and ongoing condition of workshop tools and equipment, arranging purchase, repair, and calibration. Skills/Experience A technical qualification or proven more »

Equipment covered TV, Large Format Display, POS hardware and later Printers, PCs, Laptops, Projectors and Sky equipment, EPOS and Sky Equipment Always providing excellent service Overtime available Candidate Requirement Excellent Customer service and IT repair skills all required for this position. Must have a full UK driving more »

approvals, and business process automation. Excellent organisational skills and attention to detail. Experience with M365 and D365 suite of applications. Strong problem solving and customer service skills. Experience of working in a legal or professional services environment would be highly beneficial. This role offers a hybrid work environment … and is an excellent opportunity for someone looking to develop their career from a service desk. The client is focused on diversity and finds an inclusive workplace offers the most for its clients and employees. Power Platform Product Specialist -Law Firm- Cardiff more »

Agile coaching experience is beneficial; the company has moved into a true Agile way of working with Lean cross functional teams including tech, growth, customer service and product. We’re looking for someone who wants to roll up their sleeves and get involved with taking the business forward. more »

for users of the CareFirst system within Childrens Services. CareFirst is the case management system utilised by social services and communities staff for recording service user information and key performance indicators. Rates of Pay (weekly pay): Regular: £12.38 per hour Bank Holiday: £24.76 per hour Overtime: £18.57 per hour … and organisations on the CareFirst system and schedule staff for relevant training sessions. Handle various data cleansing tasks within the system. Utilise Helpdesk/customer service experience and technical proficiency with applications to support users effectively. Demonstrate proficiency in Excel, with additional experience in SharePoint and Microsoft Forms more »

very important to James Body, CEO. So you must be keen to share your skills, knowledge, have a 'can-do' attitude and first class customer service quality. Equally being part of an amazing team means that you will get to develop your technical skills. You will be expected more »