Your new company An award-winning audio and visual company. Your new role About the RoleWe're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional … service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment.Key Responsibilities CustomerService Champion: Act as the … primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring More ❯
Service Desk Administrator Llanelli £25,000 - £29,000 A well-established and successful manufacturer, this company is recognised as the market-leading brand within the industry and has a reputation for quality and innovation that is supported by its excellent technical team. Role & Responsibilities: CustomerService Champion: Act as the primary point of contact for clients managing … queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant … with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. Knowledge, Skills & Experience: Proven experience in customer-facing administration and operations More ❯
to communicate bilingually (Welsh and English) is preferable. Responsibilities: Client Relationship Management: · Cultivate and maintain strong relationships with existing clients. · Understand client goals, pain points, and objectives. · Provide exceptional customerservice and act as a trusted advisor. New Business Development: · Identify and target potential clients. · Conduct market research to find untapped opportunities. · Collaborate with the sales team to More ❯
to communicate bilingually (Welsh and English) is preferable. Responsibilities: Client Relationship Management: · Cultivate and maintain strong relationships with existing clients. · Understand client goals, pain points, and objectives. · Provide exceptional customerservice and act as a trusted advisor. New Business Development: · Identify and target potential clients. · Conduct market research to find untapped opportunities. · Collaborate with the sales team to More ❯
