Apprentice Customer Service - Homeless Prevention & Response Team
The Council House, Priory Road, Dudley, West Midlands, England
Dudley Metropolitan Borough Council
messages Contacting relevant directorates and passing on information Using appropriate IT software packages to access and produce information. To provide a comprehensive administrative support service To provide a high-quality customer care service to staff, service users, visitors and others who come into contact with the … service Provide the teams administration and are responsible for all back-office functions; letter writing, post, updating case management systems, maintaining accurate records Giving basic homelessness/housing advice or referring to HPRT staff, other agencies, and departments within the housing service as appropriate To assist Housing Advice … Assistants (HAAs) are the front face of the service, dealing with all customer and partner agency enquiries Good inter-personal skills and ability to work constructively within a large team. Responsible for maintaining records of all homelessness approaches. Respond positively/constructively during periods of heavy workload or more »
Employment Type: Intermediate Apprenticeship
Salary: £22,366.00
Posted: