1 to 25 of 40 Customer Service Jobs in Glasgow

Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and … Technical Support, to help provide an exceptional Customer Experience improving efficiency and achieving results. This role is highly rewarding and impactful work, helping support our customers and field team with maintaining life-saving products in the field The Customer Success Manager will build a scalable structure that inspires more »

Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you … provide top-notch support and assistance to our valued customers. This is a 5-days-a-week contract role, ensuring our customers receive unparalleled service every day. Key Responsibilities: Handle customer inquiries with professionalism and a customer-first mindset. Process customer requests, ensuring accuracy and efficiency. … Collaborate with internal teams to address and resolve customer concerns. Maintain detailed and organized records of customer interactions. Qualifications: Previous experience in customer service and administration Excellent communication skills and a friendly demeanor. Strong organizational skills and attention to detail. Ability to thrive in a dynamic more »

for: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Finnish , to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role Youll Be Doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great … customer experience for Finnish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders and complaints Provide support to the team. The role will be working Monday to Friday 7:45am 4:15pm with the occasional Saturday. The Person : Fluent more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

Customer Service Apprenticeship Program (SCQF Level 6) Salary: £15,600 per annum Duration: 18 months (Fixed Term) Glasgow Not even digitally ground-breaking products sell themselves. At Dell Technologies, we seek to give every one of our customers and partners a high-level, white-glove experience. This begins … Sales team in Glasgow to do the best work of your career and make a profound social impact. What you’ll achieve As a Customer Service Apprentice within Sales , your time will be split between work experience & off the job training with the support of our dedicated training … a specific account set of Public Sector customers. You will build on your confidence to successfully own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding. Working to achieve your set targets by developing & building positive relationships with customers through digital communication Using problem solving more »

MB588: Field Service Engineer Location: Glasgow and surrounding areas Salary: £26,000 - £36,000 DOE + Overtime OTE £31,000 - £41,000 Working Hours: 39 hour week + weekday and weekend overtime rates Additional Company Benefits: Training, Pension, Private Health Care, Daily lunch allowance (tax free), Customer Service … Bank Holidays. Overview: First Military Recruitment is proudly working in partnership with a fantastic equipment manufacturer business who are looking to recruit a Field Service Engineer on a permanent basis due to growth based in and around Glasgow. Duties and Responsibilities: This is a Field based role (working from … home) and will include visiting customer sites and providing excellent customer service to many varied clients. Duties will include carrying out preventative maintenance, repairs, installation, calibration/verification of weighing equipment and other equipment within interesting and varied industries such as aggregates & minerals, cement & concrete products, agri more »

making and replacement services to commercial and industrial customers. You will produce a certified clean Caterpillar hose, providing hose and coupling knowledge support to service, parts and customer operations and follow Caterpillar HIS (Hydraulic information system) for hose builds. Job Description: As a Finning Engineer you will receive … so you will be based from home Major Job Functions Indicate the approximate % of time dedicated to each 4 or 5 major functions Receive customer service requests, assess response time and any requirements for assistance so that the customer is informed of situation and satisfied with service progress – Manufacture hose assemblies to meet customer needs both Internal/External Maintain adequate levels of stock on the FHS van, ensuring the repair equipment is in safe and proper working order, so that service work can be carried out with unnecessary delay. Seek to develop increased more »

making and replacement services to commercial and industrial customers. You will produce a certified clean Caterpillar hose, providing hose and coupling knowledge support to service, parts and customer operations and follow Caterpillar HIS (Hydraulic information system) for hose builds. Job Description: As a Finning Engineer you will receive … so you will be based from home Major Job Functions Indicate the approximate % of time dedicated to each 4 or 5 major functions Receive customer service requests, assess response time and any requirements for assistance so that the customer is informed of situation and satisfied with service progress – Manufacture hose assemblies to meet customer needs both Internal/External Maintain adequate levels of stock on the FHS van, ensuring the repair equipment is in safe and proper working order, so that service work can be carried out with unnecessary delay. Seek to develop increased more »

Undertaking system analysis to determine load/generation connections, network alterations, reinforcement requirements and to derive solutions in line with Asset Management policies and customer requirements Accountability Statements •Responsible for the regulatory aspects of managing connection requests and providing quotations by ensuring that processes and reporting arrangements are in … sound engineering principles, coordinated planning, design and ownership to improve integrity, safety and longevity of the electrical network whilst providing minimum scheme costs for customer connections. •Responsible for designing 3rd party “Point Of Connection” and design approvals activities within the SPD licence area. •To drive continual performance improvement through … external sources. •Consider the application of innovative solutions to all designs whether this be technological, procedural or commercial. •Develop and maintain robust stakeholder and customer relationships on behalf of Scottish Power to facilitate delivery of customer and stakeholder strategic objectives. •Promote an exemplary safety culture and ensures that more »

geospatial data to improve and innovate what our customers do. As a Geospatial Product Specialist you will play an important role in providing excellent customer support services for our products. This includes technical support, product development and testing, data management and presales activities. You will help to ensure our … key service management commitments are fulfilled to high quality and performance standards. This is an exciting opportunity to play a key role in the expansion and use of GIS by our customers, internal and external, as well as contribute to future product and service development. You’ll work … website to get a feel of the contribution you’ll be making as part of the Idox team: https://www.idoxgroup.com Key responsibilities Service Management Provide service desk and technical support services to customers, and assist with the administration of service desk systems Contribute to the more »

Service Desk Support/Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and … your engineering colleagues to successfully resolve any problems or technical issues. For this role we need someone who has previous service desk/helpdesk experience or a business customer service background, ideally along with some technical experience as well. You will need to have great organisational skills … busy environment, and also have good computer and administration skills as well. Your role will include: Working and liaising with your engineers to schedule customer appointments Identifying, diagnosing and rectifying customers issues Resolve any customer complaints quickly and efficiently Managing equipment deployment as well as ensuring all kit more »

Maintain and enhance processes, procedures and systems for tracking and analysing services, software, hardware, and equipment from requisition through retirement. Manage key local managed service providers, including regular supplier service & performance management. Stakeholder engagement and relationship building at all business levels. Account for the local IT assets utilising … all levels. Solid relationship management skills interacting horizontally and vertically across organisations. Ability to effectively prioritise and execute tasks in high-pressure environment. Exceptional customer service orientation. KEY RESULT AREAS IT asset deliveries (cost, quality, functionality, customer satisfaction). IT asset management methods, processes and governance. IT … business requirements gathering and analysis. Understanding of information processing principles and practices. ESSENTIAL CRITERIA SAM practitioner. Experience of working in a Microsoft 365 environment. Service Desk Call Logging Applications. End to end project lifecycle experience. Managing 3rd parties/Suppliers. Strong concise communicator with the ability to convert technical more »

specialised divisions to provide trade services throughout Central Scotland. All their trades people are fully qualified in their trades and undergo the highest quality customer service training to ensure their customers receive the best service possible. Whatever trade service their customers need, the company can deliver. … health & safety in the workplace Hardworking with excellent time management, working to targets and pre-determined timescales Excellent communication and interpersonal skills, committed to customer care Benefits The company will provide the successful candidate with a company vehicle and cover travel expenses. To Apply If you feel you are more »

Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on. Client Details A highly respected Technology business. Description You will be reporting to the Application Support … Manager and working collaboratively within the service team providing top class customer service at all times. This role comes with a competitive salary of up to £40,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working … a Health Care Cash Plan and much more! If this sounds interesting to you, please read on What you will bring to the role: Service Desk experience would be extremely advantageous. Supporting with the triage and escalation of issues. Exposure to taking and handling of inbound calls. Handling of more »

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and … due diligence governance processes are in place and running smoothly Ensuring high availability, reliability, performance and IT security of cloud environments Managing TSGs internal "Service Catalogue" of approved infrastructure components and M365 policies, working with solutions architects to continually improve Planning and coordinating software or infrastructure releases of key … customer facing business applications Benefits: Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Electric vehicle salary sacrifice Perk box discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based more »

Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Our Service Engineers are essential to efficiently & effectively assist our more »

Field Service Engineer (Compressors) Ideally location in/near Glasgow £40,000 - £45,000 + In-House Training + Progression + 33 Days' Holiday + Van + Fuelcard + Company Bonus Are you a Field Service Engineer looking to join a specialist market leader, covering a local patch … and a generous benefits package. The role will be covering Scotland, servicing & installing their variety of top range equipment for their growing high end customer base. The position will be based from home, with occasional travel to the company site. The right candidate will need knowledge with pneumatics/… compressors and will ideally be experienced with travelling around to different sites providing an excellent service to customers. A fantastic opportunity for a Field Service Engineer looking to develop their career as an industry expert within a company that cares for their employees. The Role Service, maintenance more »

days off Shift Pattern. Full time. £35k + Overtime + 15% Bonus, The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able … to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they log … of major incidents requiring senior management support Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly Participate in the development and performance management of more »

join our growing call centre operation in Glasgow. The role will be to support a top tier client in ensuring we are providing outstanding customer excellence from a planning stand-point. We are looking for size, scale and depth with exceptional client facing expertise. Based in out of our … decision-making. Workforce Manager you will Support Huntswood’s contact centres in organising people resources and monitoring daily workforce management to meet and exceed service level expectations Act as subject matter expert on all workforce planning, workforce capabilities and deployment Collaborate effectively with the leadership team and those business … teams impacting customer demand to create daily, weekly, monthly, quarterly and annual staffing plans which support the delivery of extraordinary customer service Deliver workforce planning tools globally to support 24/7 shared service operations Build and lead the team to provide workforce planning and deployment more »

platform. Cloud IT Infrastructure experience, particularly Azure. Strong technical skills in supporting Windows Operating Systems, both server and client Solutions-driven with an excellent customer service approach. Experience in both on-premise and cloud infrastructure support. Advanced knowledge of core infrastructure technologies. Experience of Microsoft server technologies up more »

changes to the systems. Key Skills & Experience Required: If you believe you have what it takes to support our business in delivering the best service to our customers, we would love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment more »

that material availability aligns with manufacturing. The planner/schedulers also compile and distributes reports to ensure that customers and internal teams (manufacturing,shipping, customer service, projects and finance) are serviced with product and order availability information The planner/schedulers will actively achieve KPI's which will … maximise company turnover, profit, customer satisfaction and on-time delivery,through well constructed plans and management of resources. DUTIES * Create production schedules from MRP output that balance customer needs, material availability and capacity constraints. * Develop useful working relationships with Production Supervisors, Buyers and others to ensure that schedules more »

you an experienced 2nd Line Application Support Engineer with a real passion for resolving issues and working within company SLAs whilst delivering high quality service at all times? If so please read on . Client Details A well respected Technology Business. Description You will be reporting to the Application … Support Manager, and working collaboratively with the wider team providing top class customer service at all times. This role comes with a competitive salary of up to £46,000 per annum (inclusive of on call allowance) depending on experience with a host of further benefits including Hybrid working more »

in our learning platform. In this varied and hands-on role, you’ll have a ‘can do’ attitude, strong technical skills and a great customer service approach. You will have a good understanding of platform operations, integrations and surrounding technology (preferably Learning Management Systems), knowledge around cloud hosting … Cyber Essentials accreditation for organisation Maintain and update the key security policies Supplier and Contract Management Manage technology partner to ensure value for money, service levels are appropriate, and issues are resolved in a timely manner Cloud platform (AWS) – monitor platform for performance, value for money and identities are … courses, making changes to platform) Agility and ‘can do’ approach What you will get - the GEN+ difference! 30 days holiday rising with length of service Employee discounts & lease cars options through the PV Cares scheme Generous Colleague Referral Scheme Uniform provided Pension & Life Assurance Enhanced maternity & paternity leave Access more »