3 Customer Service Jobs in Hereford

first point of contact for customers and Engineers seeking assistance with technical issues or inquiries, and you will play a crucial role in ensuring customer satisfaction and problem resolution. Key Duties and Responsibilities... Providing 1st line technical support for the existing products, respond to customer and Engineers inquiries … in a timely manner Use diagnostic tools and knowledge bases to guide customers through step-by-step resolutions Maintain accurate and detailed documentation of customer interactions Ensure adherence to service level agreements (SLAs) by maintaining high-quality standards in customer interactions, response times, and issue resolutions Assist … clarification or guidance as needed Stay updated with product knowledge, industry trends, and emerging technologies to enhance technical proficiency Requirements Proven experience in a customer support role, preferably in a technical or support environment Proficiency in troubleshooting technical challenges and providing clear instructions to technical and nontechnical customers Excellent more »

Essential Knowledge of HR systems and procedures acquired through experience or NVQ level 3 Diploma/HNC/NVQ 4 in Business Administration or Customer Service or significant knowledge and experience in relevant HR processes Desirable Foundation level certificate in IT service management (or equivalent) Experience Essential … a range of Microsoft Desirable Experience of administration and development of an erostering and electronic staff record systems Knowledge Essential Good working knowledge of service delivery and working practices across hospital services A broad understanding of relevant policy, legislation drivers and their application to the relevant service area … procedures Excellent organisational and time management skills Desirable Knowledge of e-rostering system and processes Knowledge of ESR system and processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

are well-established, multi-national company, with manufacturing locations across the world. They are leaders within a niche field, and pride themselves on fantastic customer service thanks to their superior engineering, product specific knowledge. You will be responsible for efficiency of the engineering operations during each shift, including more »