15 Customer Service Jobs in Leicester

a vital role in delivering the best outcomes for us and our customers. We are looking for colleagues who are passionate about providing excellent customer service, have outstanding communication skills and a high attention to detail to deliver a seamless and memorable experience for our customers following a … road traffic accident. Job Details Accurately logging the first notification of motor claims, including setting clear expectations of the service journey with the customer's Proactively managing a portfolio of claims that you have registered and carrying out initial investigations on both first-party and third-party claims … correct liability decision on every claim, as well as identifying indemnity issues and managing resolutions Having difficult conversations with customers about liability decisions preventing customer complaints Skills we would love you to have Claims, insurance or robust customer service experience Strong decision-making and influencing skills Outstanding more »

Monday Friday £28,000 + Commission If you are currently working in sales but fed up with cold calling and prefer to sell through service, then we have perfect role for you! My client, a British manufacturer offering bespoke solutions to companies across the UK is now looking to … obtaining order information for forwarding onto Production team Keeping accurate records on CRM system Supporting external field sales team Supporting production team Delivering excellent customer service The candidate Previous experience working with a technical product or service Strong customer service skills The ability to understand … a technical product or service Ability to read technical drawings is advantageous but not essential Must have great attention to detail and a willingness to learn Strong communication skills both written and verbal Happy to work from the office full time Interested in finding out more? Please click apply more »

PPE, uniform, PDA all provided Full training and support provided from day-one Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, if you meet your weekly working hours. … installing gas and electric meters. Full valid driving license with maximum 6 penalty points. Previous MOCOPA authorisation required. Safety-conscious with a focus on customer service Understanding customers' circumstances and helping them agree an appropriate solution to resolve their debt. Excellent verbal communication and negotiation skills If you more »

Field Service Engineer £35,000 plus overtime available Midlands Our client has worked over the last 40 years to develop and bring to the market a full range of battery chargers, switch trippers, UPS, batteries, and system services for all types of AC and DC standby applications. We provide … innovative, cost-effective solutions. Our priority is customer service and satisfaction, plain and simple. Responsibilities and Duties - To organise & complete service visits according to manufacturer's recommendations. - To position, install and commission equipment at customer sites. - To repair equipment. - To advise Head Office of any sales … services. - To report on the outcome and follow-up action resulting from all sales visits. Desirable Skills: - Electrical/electronic fault finding - Electromechanical installation - Customer accreditation eg. UKPN, National Grid, London Underground - Physical ability to do the job (manual handling) - Attention to detail - Analytical problem solving - Good, clear, timely more »

Service Delivery Manager Our Role As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and … environment legislation, engineering and customer standards. You will provide operational leadership ensuring that the work is delivered safely, on time, within budget and to our Clients expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a … manner which meets or exceeds customer expectations and adopts a right first time approach. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence a dramatic improvement in the C-MeX measure and show leadership skills to more »

with REVIEWS.io, a rapidly growing tech company based in Leicester City Centre. Role When AppHub’s customers have questions they will contact you in Customer Support. As Junior Customer Support Advisor you will help people quickly and as expertly as possible. This requires a logical brain and the … on your feet using your thorough knowledge of the products. What you’ll do: ● Responding to inquiries via live chat and calls ● Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout. ● Escalate complex issues to senior … Enhancing our support centre by creating Help Articles and adding new documentations to the internal support bots and quick replies. What you’ll need: ● Customer service experience preferred ● Interest in tech beneficial ● GCSE’s in English and Maths ● Good communication skills ● Confident with typing skills Training Velocity apprenticeship more »

not limited to: Stay updated on industry trends, market conditions, and competitor activities Gather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies. Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights … knowledge, sales techniques, and professional development. Manage and maintain a CRM base of existing customers Establish and maintain strong relationships with customers to enhance customer loyalty and satisfaction. Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and services Support … Proficiency in using CRM software and other sales-related tools. Technology experience preferred and an interest in Technology is a must. Previous experience in customer service Strong background in lead generation Be creative when faced with challenges and sharing best practice with peers. Confident to proactively work on more »

supporting the delivery of assurance to the Trusts senior management against current standards The post holder will support the management of key specialist engineering service contracts and will act as a lead in designated service areas commensurate with their specialty; ensuring appropriate audits, contact management and remedial actions … of ensuring compliance with all Trust Statutory and Non-Statutory responsibilities relating to the Trust's Estate. Developing the culture of responsiveness, ownership and customer care amongst Estates staff. Provide technical expertise and training on all aspects of Estates Maintenance function, promote communication at all levels and bring innovation … the delivery of internal assurance on specialist engineering compliance and competencies through a concise audit programme. Responsible for ensuring that consistently high standard of customer service is delivered by effective monitoring of internal and external service lines. Regular contact with nursing staff at ward level, having incidental more »

your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes. Key Responsibilities Your responsibilities as the 1st line IT Technician are: Acting as a first point of contact … similar IT role Strong knowledge of Windows operating systems and Microsoft Office applications Basic understanding of networking principles and troubleshooting techniques Excellent communication and customer service skills Ability to work independently Strong problem-solving skills and attention to detail Benefits Salary up to £30,000 Opportunities for career more »

IT Incident Manager Are you ready to take charge of IT incidents, problems, and service requests? I am seeking a dynamic individual to join a team as an IT Incident Manager. In this pivotal role, you'll play a crucial part in ensuring the smooth operation of IT services … by managing incidents, problems, and service requests effectively. Key Responsibilities for the IT Incident Manager: Serve as the primary point of contact during incidents, driving resolution with clear and effective communication. Lead as the Major Incident Manager during outages, providing timely updates and maintaining stakeholder communication. Maintain meticulous documentation … of incidents, problems, and service requests, ensuring quality and completeness. Utilize strong analytical skills to identify trends and patterns in incident and problem data. Coordinate with stakeholders to ensure SLAs and KPIs are consistently met, delivering top-tier support to our business users. Facilitate regular meetings such as outage more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for competent Gas Engineers - we have multiple opportunities for Gas Engineers who are experienced either Servicing … of this. Subcontracting earnings: between £1,000 to £2,000 per week. Required qualifications: - CCN1 Gas Qualification. Job titles that may also be applicable: Service & Repair Gas Engineer, Gas/Boiler Installer, Gas/Boiler Service Engineer. Rubix M&E are trusted partners of leading; Blue-chip organisations … Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Gas Engineer to join their growing team. We are also recruiting for; Renewable Electricians, Smart Meter Installs, Dual Fuel Installers, Metering more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for qualified Dual Fuel/Smart Metering Engineers. Typical earnings across the year are between … Required qualifications: - MET1 Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Dual Fuel Engineer to join their growing more »

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Field Service Technician Located: Field Based- East Midlands Package: Competitive pay, plus company vehicle, bonus and excellent company benefits About Ricoh: Ricoh is a global technology business. As … people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. What you will be doing To provide a technical service to customers, including installation, maintenance and repair of our flagship products. To ensure customers receive a satisfactory service in line with agreed service level agreements To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties. Management and control of vehicle/site stock, to improve first time fix levels to customers, and to minimise stock losses and product downtime. Ability to work on more »

REQUIRED: SERVICE DESK LEAD - SC CLEARED LOCATION: FT ONSITE IN WINCHESTER OR LEICESTER DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE *To handle incoming technical support incidents, requests and changes. *Management of personal call queue, ensuring calls are closed in a timely fashion. *Provide updates and ensure ongoing customer … of calls to 3rd Line Team as necessary. *To work as part of a close-knit and highly skilled team of Engineers. *Provide excellent customer service. *Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) *Perform software builds/re-builds on PCs and laptops more »

architect and technical leader. • Involvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. • Drive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and code creative solutions. Required Technical and Professional … Category:Software Engineering Employment Type:Full-Time Travel Required:Some travel may be required based on business demand Contract Type:Regular Company:(1387) IBM Service Centre UK Limited Req ID:671142BR more »