1 to 25 of 502 Customer Service Jobs in London

Customer Service Desk Manager London Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with … their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, whos network … demonstrates exceptional leadership skills, and can communicate effectively to inspire, develop, and motivate staff. Key Responsibilities: * Ensure that the CSD receive and effectively manage customer queries across different communication channels. * Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution". * Being more »

s Estate Operations Department as their apprentice Help Desk Operative. You'll work within a small team which is responsible for providing first class customer service to internal customers liaising with a range of support services at the University including the Maintenance teams and Contractors. Role This position … is a unique opportunity for an enthusiastic and ambitious Level 3 Customer Service apprentice to gain a wide range of skills and experiences which will equip them to further develop a successful future career in Customer Service and/or Higher Education Administration or Management. The … Help Desk Operative is to respond to a high volume of customer enquiries and service requests and to ensure those requests are accurately and correctly accommodated. The role is strongly ‘customer facing’ and the establishment of effective customer relationships is critical to provide an effective service more »

help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. … pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting promises made. Proactively working … to increase the Service Desks ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer more »

Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist (Product Line Parts) within the Product Line Pats department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry. This Customer Service Specialist (Product Line Parts) position is on a permanent basis and has become available due to continued growth and expansion. The successful candidate is the first point of contact for operational topics regarding the external customer; making sure they are supported and up to date with … their purchased landing gear process. Role Responsibilities will include: Own and manage Customer Service & Component Sale email inboxes for Product Line Parts. Be primary point of contact between internal and external customers for Business Projects. Ensure customer quotes are accurate, they are prepared, sent to customers and more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering … IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work … with, and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service more »

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering … IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers we work … with, and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service more »

Title: Customer Support Engineer/Application DBA Department: Customer Success Area: Customer Support Location: EU About Aria Systems: Aria provides a cloud-based billing platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and … promotions. Innovative companies, like Adobe, Allstate, Comcast, Subaru, and Telstra depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business. We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. … peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners Department Overview The Customer Success team at Aria is responsible for building outstanding relationships with our customers to maximize and sustain their Aria adoption and return on investment more »

advice Efficiently answer telephone calls to the store Advising customers their hearing aids/glasses are ready or delayed as appropriate Training Level 2 Customer Service Practitioner Apprenticeship Standard Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion … off the job) will be delivered is to be confirmed At the end of your Apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet … and greet roles Apprenticeship Standard Customer service practitioner (level 2) Training Provider SPECSAVERS OPTICAL SUPERSTORES LIMITED Working Week Days and shifts to be confirmed - full-time to include weekend working. Expected Duration 12 Months Positions Available 1 Closing Date Friday, 7th June 2024 Start Date Friday, 5th July more »

can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Required Salesforce Ecosystem Experience Hands on experience in handling L2 Production Support for Salesforce … Platform Hands-on experience in understanding Salesforce Customizations using Apex, Lightning Aura, Lightning Web Components Salesforce.com Admin, Sales/Service cloud certification is added advantage Prefered The job holder must have proven ability to work with a variety of customers in the IT Consulting and SaaS Software verticals. Previous … Customer Service/Support experience within a business to business environment (Process adoption and critical customer service tasks are highly desirable). Proven successful delivery of SLAs, time lines, Customer service queues for a product or service Proven and effective organizational, scheduling and more »

Senior Program Manager, Consumer Customer Service Support, Program Delivery Group Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and … CS operations to ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to … and direction for projects and gain consensus and clear alignment at all levels as appropriate. Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the projects standard operational procedures, processes and technical more »

FULFILMENT ASSISTANT - JOB DESCRIPTION Role: Fulfilment Assistant Department: Customer Service Reporting To: Customer Service Representative Days/Hours: Monday to Friday - 9am to 5pm Location : London Studio Based The primary purpose of this role is to provide comprehensive support to the Customer Service and … Fulfilment team with quality control checking, inventory management, booking customer orders, picking and packing orders. The Key Responsibilities Are: Inventory Management: Liaising with the Fulfilment/Logistics Company and Production Team to check stock. Having first hand knowledge and memory of all inventory and communicating with the production team … exchanges that have arrived and ensuring they’re as per our returns and exchanges policy. Updating returns and exchanges spreadsheet and communicating feedback to Customer service and production team. Managing inventory system and ensuring it is updated weekly. Shipping Logistics: Booking shipments via Fulfilment/Logistics account. Printing more »

the communications industry to hire a talented individual to join them as a Data Admin Apprentice The client is a telecom company that puts customer service 1st, they offer a range of telecom solutions for businesses such as office phones, mobile management and business internet. This role with … give you hands on experience in a verity of tasks to enhance your customer service & data admin skills! As a Data Administrator Apprentice, you'll embark on an exciting journey to learn and master the fundamentals of data admin. You will be an essential part of the team … responsible for providing excellent customer service, setting up new user accounts, maintain paperwork, keep accurate records of the CRM system and so much more! In this role, youll work towards your Level 3 Data Essentials qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day more »

you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Customer Service Engineer - Imaging Equipment - Field based (Hertfordshire/Bedfordshire & surrounding areas) Competitive base salary + company car + bonus + overtime … OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This isa field role with considerable independence travelling … to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? You will work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of SiemensHealthineers products within more »

Executive to join our dynamic eCommerce team. The successful candidate will play a pivotal role in supporting trading activities, maintaining website performance, and enhancing customer service excellence, with a focus on improving key performance indicators (KPIs) such as revenue and conversion rates. The Graduate eCommerce Executive will contribute … Annotate and analyze Google Analytics and Shopify data to optimize our marketing efforts. Evaluate and implement strategies to enhance the conversion rate and overall customer experience on our Shopify platform. Conduct ongoing SEO maintenance to ensure high visibility and search engine rankings. Present findings, insights, and recommendations in trade … speed issues and bugs. Execute merchandising tasks such as bundle setups, banner changes, and pricing updates. Address any other ad-hoc tasks as required. • Customer Services: Serve as the key point of contact for customer service teams – internal and external. Manage end-to-end customer service more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally. This … role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director of Operations … to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems and practices more »

IT Service Delivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client Relations | People … Management The successful candidate will lead a service focussed approach to service delivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns or … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced Service Delivery experience, relationship management and 3rd party more »

operational at all times. Job Description You'll serve as a crucial link between our client and ISS, possessing comprehensive knowledge of all Soft Service activities within the estate. Your role will involve monitoring and coordinating activities to guarantee service excellence across the board. Exceptional customer service … the client and ISS at various levels. Your ability to inspire and motivate your team will be key to delivering the highest level of service consistently. Candidates with a background in customer service will have a competitive edge in this role. If you're passionate about ensuring … Follow ISS processes and guidelines to ensure end to end procedures are followed Professional and Personal Competencies/Qualifications Ability to demonstrate a professional customer focused approach to work at all times Strong organisational and planning skills Proven experience within a strong customer service environment Effective communicator more »

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role … handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by … the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person more »

Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £43,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »

Head of Customer Services @ Rewards Platform/Health Tech/App Company I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend on everything … from gym memberships, to holidays to Peleton bikes !! Role: The customer services manager will supporting SMEs & Enterprise customers, ensuring the overall success of the company. Designing and building the Customer Services department Implementing the right tools to support the department Ticketing, AI chatbots, knowledge base for FAQs etc … Establishing policies, procedures & processes Implementing industry standard KPIs of which to measure success Setting customer satisfaction targets and working with the team to meet targets consistently Working with customers to understand their support needs Designing and implementing best practices to support fast global scale On-boarding, training and managing more »

Due to business growing our client is looking to recruit 2 x Export Customer Operations Agent Experience : Air or Road Exports and some Import knowledge advantage. Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt If have one import or export … freight forwarder for the transport of time-Critical, temperature sensitive biological & pharmaceutical shipments. To prepare and present quotes for Air & Road consignments. To provide Customer Service Excellence for both verbal and written communications. Complete assigned tasks within agreed timeframes. Complete bookings and sales according to both Customer & client timescales. To ensure data & security integrity of both Customer & client information is always controlled. Co-ordinate with other offices & Groups. Co-ordinate transport with both UK & Overseas approved strategic service partners. To provide guidance on appropriate paperwork for customs clearance. Prepare & co-ordinate all forms of more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve preparing … the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … a fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve preparing … the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … a fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on more »

Company: Our customer Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that … unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business. Join Shawbrook because … multiple facets of projects and be able to juggle multiple responsibilities at the same time, including designing class structures, application frameworks, and data models. Service Connector, integrating PRPC to third-party systems using Services (JSON, XML, HTTP), integrating Pega with other Technology Platforms, API, Data model, UI, security in more »

Job: Electrical Engineer Location: London Salary: 35-40k My client is a leading, accredited service provider with nearly 40 years' experience in offering Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East. With a primary focus on 'people's safety … are trusted by local authorities, housing associations, and emergency services to uphold fire and electrical compliance in thousands of homes and public buildings. Core service offering includes: - Planned preventive maintenance - Cyclical maintenance - Responsive and reactive repairs - Testing and inspection - Installation, regeneration, and improvement projects Over the past 12 months … Managing Director, have grown within the organisation, starting from apprenticeship schemes and serving for over 15 years. Committed to upholding the highest standards of customer service, ethics, and business conduct, they foster enduring relationships with the clients and suppliers. Their agility in responding to client needs, coupled with more »