1 to 25 of 36 Customer Service Jobs in Merseyside

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an … impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you … will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management more »

Control Operators and Business Unit Managers to administer vessel bookings for Ports within the Group using various IT platforms. You will provide industry leading customer service through the administration of vessel movement planning and bookings for all Ports across the Group. Regularly reviewing the planning system, you will … recommend improvements and support the Group Planning Manager in resolving planning conflicts and challenges, providing excellent customer service at all times. You will administer Pilotage booking services for certain Ports, ensuring relevant electronic records are maintained and updated at all times. As part of this role you will … communication skills, you will be able to speak to range of internal and external stakeholders at various levels. Strong problem solving, issue prioritisation and customer service skills are key for this role. You will have the ability to understand and apply geographic and technical information, combined with strong more »

Medical Field Service Engineer (Pathology Laboratory Diagnostics) Basic Salary £45,000 to £50,000 (with the opportunity to progress into a senior field service role paying £56K) Bonus Car Allowance Excellent Benefits Package ** An excellent opportunity for experienced Service Engineers from a range of electronics systems backgrounds … to join a market leading supplier of Autoimmune Diagnostics, Immunology, Biochemistry, Haematology, Histology, Microbiology, Immunodiagnostics Systems and Reagents ** The Role – Medical Field Service Engineer (Pathology Laboratory Diagnostics) This market leader seeks to recruit a technically motivated and customer focused Medical Field Service Engineer, responsible for: The service … systems, utilised within pathology departments, NHS laboratories and clinical chemistry environments The successful applicants will support clinical chemistry and blood diagnostics products located at customer sites Your Background – Medical Field Service Engineer (Pathology Laboratory Diagnostics) To succeed in this exciting role, you must be able to demonstrate: A more »

will be responsible for the day-to-day co-ordination and processing of contracts from the field sales team whilst ensuring excellent levels of customer service, accuracy of data on the company computer systems and achieving department KPIs. You will also support the field sales team as the … Contracts Administration background looking for a new challenge with a company who will invest in your training, development & long term progression. THE ROLE: Entering customer details into CRM Assisting Sales team when quoting for work To assist in completing all sales related documentation by liaising with the sales reps … THE PERSON: Highly organised and self-motivated & Passionate about providing the best possible service to a valued customer base Experience within a similar role as a contracts administrator & used to managing multiple projects/accounts at any one time Good communication skills & a positive, proactive, problem solver with more »

managing online sales, optimizing product listings, and contributing to the company's continued growth. Responsibilities: Efficiently process online orders to ensure timely delivery and customer satisfaction. Optimize current product listings and enhance content for improved visibility and sales performance. Handle customer service inquiries and maintain high standards … of communication. Collaborate with team members to identify and implement opportunities for enhancing our online storefronts. Maintain delivery standards and ensure customer expectations are met. Qualifications: Strong ability to process information accurately and swiftly. Self-motivated with a proactive work approach. Excellent verbal and written communication skills. Reliable, flexible … your skills and aspirations. We look forward to hearing from you! Schedule: Monday to Friday Experience: Amazon, eBay + Online Selling: 1 year (required) Customer Service: 1 year (required) Sales Order Processing: 1 year (required more »

We are currently hiring for a Customer Operation Specialist - Supply Chain . This role focuses on delivering top-tier customer service to the UK market, managing inbound and outbound communications, and overseeing order receipt processes. Collaborating closely with various departments, the aim is to meet customer … deliveries to retailers. This requires keen attention to detail and a proactive approach to optimizing operational efficiency. Overall, the role is instrumental in boosting customer satisfaction and driving success in the UK market. Your Responsibilities Overseeing and nurturing relationships with retailer supply chain teams through leading regular review meetings … aiding in order processing from inception to delivery and invoicing. Ensuring a service level of 98.5% by effectively communicating potential future out-of-stocks to customers and proposing mitigation options. Monitoring and evaluating customer order adjustments. Collaborating with commercial teams to develop joint forecasts incorporating supply chain insights more »

outcomes. Financial forecasts and plans for Infrastructure services. Management, governance, and control of the infrastructure technology architecture for the Trust. Creation of reusable infrastructure service architectures that drive business value through consolidation of technology. Ownership of the Trusts infrastructure service technology landscape and evolution. Management of the Infrastructure … service architectural review boards and governance processes, ensuring they are followed for infrastructure architecture. Assurance that Infrastructure service architectures are fit for service and the technology provided meets the requirements of the digital service organisation. Ensure that infrastructure service architectures are transitioning to safe, secure … services that mitigate all known risks. Infrastructure service architectural reporting and compliance management. Operational/Technical Manage and resolve primarily third line incidents assigned to the teams by the Service Desk in accordance with the Incident Management process. These incidents are by definition highly complex and require specialist more »

role is desirable. Planned Shortlisting: 20 May 2024 Planned Interviews: 27 May 2024 Main duties of the job Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters, memos, reports are accurately produced within agreed timescales, data is input to required standards, and an … that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation … collection of statistics. Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution. Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies. Responsibility for petty cash being an authorised signatory for same. To support the completion of Staff Variation Lists more »

for the Recruitment and Employment Services Team. Responsibilities of the post holder will include: Development and delivery of a high quality and efficient recruitment service to the Trust. Line management of the HR Recruitment and Employment Service team Developing and maintaining recruitment and employment services information systems Providing … communities. All appointments will be made on merit. Job description Job responsibilities Recruitment Ensure the provision of a comprehensive and professional recruitment and selection service to the Trust Develop recruitment policies and practices reflecting changes in legislation Maintain high recruitment standards that are in line with best practice Respond … to national recruitment initiatives and ensure they are implemented within the Trust (such as Values based Recruitment) Liaise with service users to ensure that the recruitment service meets the Trust's needs, responding to internal and external complaints or concerns Design and action appropriate recruitment/selection events more »

stage of its development. At MSite, you can expect more. About the role: As a Sales Administrator it is your responsibility to support the customer journey, actively supporting Account Managers by reducing their administration overhead. You must ensure clear communication between key external and internal contacts. The role requires … new customer qualification, ensuring key information is captured, that any follow-up information sourced, with the correct processing undertaken – either passing the opportunity to Sales or providing direct quotations. Key responsibilities also extend to supporting the Account Managers with Pipeline Management, Forecasting, quotations, processing purchase orders, project handovers and … general customer management ensuring that responses are provided in a timely manner. The Sales Administrator should seek to proactively manage processes ensuring that best practices are followed and strive to provide customer excellence at all times and at every touch point. Key responsibilities as our Sales Administrator: Providing more »

in enhancing the support team's technical knowledge, communicating effectively with both customers and account managers, and demonstrating a passion for IT and exceptional customer service. This role entails providing senior-level IT infrastructure and systems engineering support, design, and implementation to clients of a Managed Services Provider and … networking infrastructure, contributing to WAN, LAN, and Cloud design, implementation, and security. Taking ownership of assigned incidents and managing them to resolution. Delivering exceptional customer service and demonstrating a willingness to exceed customer expectations. Utilizing a 'hands-on' problem-solving approach and effectively managing workloads. Required Skills more »

provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go … manages all aspects of the daily shift operation in a cost effective and productive manner. The Shift Manager will be responsible for ensuring that service is in line with Service Level Agreements and Key Performance Indicator targets. This key leadership role will also effectively manage all colleagues on … the shift to ensure all Customer expectations are achieved. Key responsibilities Lead and manage the warehousing operation for the shift ensuring the effective and accurate sortation of goods. Ensure all activities are undertaken in line with company policies in safe and proactive manner Managing costs and performance of the more »

of skills (including certification) and progression to employment, training and education Establish and deliver both one to one and group activities as part of customer interventions including initial assessments, inductions, job search sessions, failed to attend sessions with customers Deliver one to one interventions at induction and assessment and … by one to one or group sessions ensuring at all times identify individual learning needs Refer to internal and external agencies to progress the customer Plan training and other interventions for each customer Deliver further interventions with customer as required, assisting customers to decide on options for … advisers and managers Local Authorities particularly SRB Partnerships, Employers About You Ideally working in training, guidance, advice & counselling environments Previous experience working with vulnerable customer groups Working to targets with excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries Good knowledge of welfare more »

Field Service Engineer Merseyside £40,000 - £50,000 + Training + Van + Overtime + Bonus + Progression Are you looking for an electrical engineering field-based role covering the UK and Internationally for a switchgear specialist? This a great opportunity for an electrical engineer seeking day to day … service. The role involves supporting clients with technical support, project-related risk assessments, method statements and commissioning of switchgear. You will be involved with service, maintenance, protection testing, upgrades and breakdown investigations. The role requires visits across UK sites as well as international travel overseas, offshore and marine based. … The candidate will have the following attributes- Strong initiative and competence Excellent customer service Effective Communication Skills Ability to work under pressure Written Communication Problem Solving Skills Knowledge of Switchgear Education- Time Served Electrical engineering apprenticeship. Minimum ONC level in electrical engineering Familiarity producing technical reports Experience working more »

bring smoother connection, telephony, and desk top support forward! They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As … and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a … whilst our client is happy for you to pick your working hours between Monday Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components: Providing 1st 2nd and 3rd line support. Install and configure more »

bring smoother connection, telephony, and desk top support forward! They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process. About you? As … and installation/configuration. From deploying technologies to ensuring seamless connectivity, you'll be instrumental in maintaining the systems and hardware for their substantial customer base. You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a … whilst our client is happy for you to pick your working hours between Monday Friday, we also ask for you to remain flexible around customer needs when on site too. Key Responsibilities: Design, configure, and maintain network infrastructure components: Providing 1st 2nd and 3rd line support. Install and configure more »

Managed Services Provider and Consultancy. You'll serve as the final escalation point for IT issues, leveraging your exceptional technical prowess. The position involves Service Desk support for escalated issues across all levels, occasional after-hours work, on-call support, and site visits. Strong communication skills are essential, as … infrastructure, contributing to WAN, LAN, and Cloud design, implementation, and security. Take ownership of assigned incidents and oversee them through to resolution. Deliver exceptional customer service, going above and beyond for our clients. Employ a hands-on problem-solving approach and excel in multitasking and workload prioritization. Requirements more »

to increase basic earnings through overtime opportunities as well as industry training. Do you have experience in the commercial catering industry in a field service role? Are you gas qualified (gas safe/f gas/COMCAT)? This market leading company supply and install a range of commercial equipment … of commercial clients and have an excellent reputation for quality of service. They fully train all their engineers to ensure this high quality of service is maintained. You will be carrying out service and maintenance of commercial catering equipment across for a variety of clients in a local … your earnings. The ideal candidate will have a commercial gas qualification and experience working on commercial catering equipment in a mobile role. The Role: Service and maintenance of commercial catering equipment Customer service skills and good communication with customers Field based role in the South West more »

some of the progress apprentices have made in just over a couple of years!). The Role You'll be part of the wider Service Desk team, consisting of Engineers with experience from 1st to 3rd line. You'll be working in a fast paced inclusive environment where progression … days a week to help aid with your career development. You'll be speaking to multiple clients on a daily basis, building on any customer service skills you already have in your repertoire. They are family orientated business, meaning that the right cultural fit is just as important more »

will you be doing? We are seeking a full-time JAG Programme administrator The programme administrator will be responsible for administrating accreditation assessments, handling customer enquiries, administrating committee meetings and training days, and undertaking general administrative tasks for the Accreditation Unit. Providing administration for the accreditation programme Support services … all aspects of the accreditation and/or certification process from start to finish, ensuring timelines are adhered to and that a high quality service is delivered. Coordinating training days and governance meetings Providing administration for training days, including booking venues and liaising with trainers, colleagues and delegates. Issuing … training days and events. Communications Being the first point of contact for external queries by telephone and email and providing an excellent level of customer service. Running a helpdesk service which responds to queries within agreed timescales. This may include providing guidance, supporting users to navigate various web more »

Service Manager (Heat Pumps) Bootle - Office based £40,000 - £50,000 + Bonus scheme + Career Progression + Pension Are you looking to join an industry leading business that is dominating the renewable energy market, with the chance to lead and coordinate teams? On offer is the opportunity to … industry, specifically with renewable solutions including ASHP and Solar PV. You will need to have the right characteristics of a leader including communication, organisation, customer service and other related traits. The Role: - Serve as the primary point of contact for the operations team, overseeing queries and scheduling. - Lead more »

verbal and written, with the ability to communicate with a range of people on a day to day basis. Administrative experience in a busy, customer facing environment. Knowledge of the national data systems relating to apprenticeships Understanding of the Apprenticeship Levy Understanding of apprenticeship issues and practice Excellent customer service skills. Good organisational skills. You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel. Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our … career site Desirable Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to more »

The company & your role This is a hugely successful business who pride themselves on their reputation in their industry, building the business on excellent customer service. They require a highly motivated Software Developer to join their dynamic team where you will play a crucial role in leading and mentoring more »

At SIM Switchgear, we’re a team of specialists, electrical and mechanical engineers and consultants. As a Field Service Engineer of SIM Switchgear, your primary role will be to ensure the safe execution of all Service related Projects. Your tasks will be predominately related to Servicing, Upgrades and … Products and Services. You will be responsible for, but not limited to: Fielding enquires from existing customers relating to technical support, advice, and future service offerings. Generating quotations for Service related work. Undertaking pre-mobilisation duties, including but not limited to, Project Specific Risk Assessments, Method Statements, etc. … Participating and promoting a proactive and collaborative approach to Health & Safety at SIM & Customer premises. Safely performing all necessary Service related tasks at SIM & Customer premises, including but not limited to, switchgear service & maintenance, switchgear upgrades & life extension projects, protection relay testing & upgrades, switchgear breakdown investigation more »