16 Customer Service Jobs in Midlothian

Fantastic Healthcare and Pension Scheme. About the Role Be able to communicate effectively with a broad range of users at various levels. Engaging with service users from a range of different roles from Lecturers to E-Learning Designers to IT Managers. Managing and mentoring of 21 st Line Support … product team. Educate customers in best practices when using our products and services. About You Min of 3 years experience in similar role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and internet technologies Ability to work to service level … agreements and prioritise workload accordingly. Desirable Good understanding of video conferencing technology and collaboration software. Experience of using HubSpot Customer Service Tool desirable Ifyou are a driven and ambitious IT Support Mangerlooking for a new challenge, this could be the perfect role for you. Don't miss out more »

Fantastic Healthcare and Pension Scheme. About the Role Be able to communicate effectively with a broad range of users at various levels. Engaging with service users from a range of different roles from Lecturers to E-learning Designers to IT Managers. Managing and mentoring of 2 1st Line Support … product team. Educate customers in best practices when using our products and services. About You Min of 3 years' experience in similar role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and Internet technologies Ability to work to service level … agreements and prioritise workload accordingly. Desirable Good understanding of video conferencing technology and collaboration software. Experience of using HubSpot Customer Service Tool desirable If you are a driven and ambitious IT Support Manager looking for a new challenge, this could be the perfect role for you. Don t more »

license, and access to your own vehicle, you're the perfect fit for our team.   But it's not just about security - your excellent customer service skills ensure a positive experience for all. And with your ability to work seamlessly in a team and your IT literacy  , you … the Role As a Relief Security Officer you will provide security services at various sites across a defined geographical area as required. Protecting the customer's employees, property and other assets in line with the relevant Assignment Instructions and site-specific customer requirements. Delivering the highest levels of … customer service which consistently demonstrate Securitas' core values of Integrity, Vigilance and Helpfulness Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Respond appropriately to varying and fast changing priorities Prevent and deter more »

allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Provide 1st Line support to customers, solving tickets and meeting SLAs Solve customer issues, working with a range of different users who will need different type of support Escalate issues to the 2nd Line team as required … Educate customers in best practices when using our products and services. About You Prior experience in a similar First Line Support role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and Internet technologies Ability to work to service level agreements more »

allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Provide 1st Line support to customers, solving tickets and meeting SLAs Solve customer issues, working with a range of different users who will need different type of support Escalate issues to the 2nd Line team as required … Educate customers in best practices when using our products and services. About You Prior experience in a similar First Line Support role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and internet technologies Ability to work to service level agreements more »

hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge … and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner more »

world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to £275.00 per day working … already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. Job Description To more »

hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION more »

clientele. From PCs/laptops and mobile phones to gaming consoles, tablets, and various other electronic consumer products, they are committed to delivering fantastic service and seeking a talented Skilled Repair Technician to join them in upholding their standards of excellence and customer satisfaction. You'll be at … abilities and a meticulous approach to repair tasks. Ability to work independently and collaboratively in a fast-paced environment. Effective communication skills and a customer-centric mindset. Preferred Qualifications: Certification or formal training in electronics repair or a related field Extensive experience working with a diverse range of computers … products, including tablets and mobile phones Knowledge of software troubleshooting and firmware updates Knowledge of Windows, Android and IOS Prior experience in a similar customer service or technical support role What will your role look like? Diagnose and troubleshoot issues with a variety of devices including PC's more »

technical team, driving the delivery of top-notch IT services and infrastructure. Efficiency: Ensure IT services are efficient, reliable, accessible, secure, and cost-effective. Customer Focus: Measure and deliver exceptional customer service while championing continuous process improvement. Risk Management: Develop and manage IT business continuity, risk management more »

For this position, you must live in one of the following postcodes: EH31, EH32, EH33, EH39, EH40, EH40, EH41. Join our team of Field Service Engineers (internally youll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average£4,700) and … performance-based commission of£2,500. Were looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so youll have everything you need to succeed! After completing our comprehensive training program … days are the same, so you will always be learning and finding new challenges. Be the expert in installations, fixing faults and delivering great customer service Diagnose errors and technical problems and determine appropriate solutions Document processes and follow company standard procedures and protocols Collaborate with the technical more »

world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The role is paying up to £194.00 per day … clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for more »

role +++ Supporting one of our clients based from the site in Edinburgh, resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment … with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking … and employee rates at the on-site restaurant. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and … with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide second line operational support across a variety of platforms. * Initial investigation more »

be able to fit into a team that performs to high standards. Key Roles and Responsibilities: • Overall responsibility for the provision of the Security Service at the client site, including leadership of the contracted security team. • Delivering all aspects of physical security at site level, ensuring the safety of … reliable and flexible to support your colleagues. There is the requirement to be on call consistently. Person specification: Essential: • Experience in a client and customer facing role within the corporate environment. • Experience in guarding/security management and events security; three years minimum. • Security license, certification and training in … out of hours • Flexible, professional attitude and adept at working under pressure. • Outstanding written, verbal and oral communication skills. • Working knowledge of Microsoft Office. • Customer oriented with a passion for high-level service. • Proactive approach, whilst maintaining discretion and confidentiality at all times. • Five years' checkable history and references more »

be fully remote from Scotland this role). They are hiring people for a new role, with up to 3 positions available for the Customer Success Manager. The role: You will be working with clients from early stages of implementation of the software product, from pilot through to deployment. … the implementation process is paramount. You will identify and properly manage any risks and issues and, along with the support teams, ensure an excellent service to the customers. This role is looking for either a Customer Success Manager, Software Implementation or Account Manager who knows the Software landscape … days annual leave and a 9 day fortnight (second Friday off a month). What's required: ** A few years experience in a Customer Success/Implementation/Account Manager role, with a background in software/data delivery ** Having worked for a Software or SaaS business (SaaS ideally more »