25 Customer Service Jobs in Nottingham

over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have customer service experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a … value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … weekend in 6 (potentially less depending on workload). JOB SPECIFICATION: 1st Line IT Support The role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client. You'll be the first point of contact for more »

join this team as a Level 3 Data Administration Apprentice. As part of this role, you'll be at the forefront of providing expert customer sales and service support across multiple channels, including telephone, email, and live chat. You'll have the opportunity to not only assist customers … but also identify and capitalise on additional sales opportunities. From coordinating quality control and service requests to reporting trends and escalations, you'll play a crucial role in ensuring customer satisfaction and operational efficiency. In addition to this, you'll enjoy a range of benefits, including an indoor … staff discount on accessories, and access to an onsite training zone. If you're ready to dive into the world of data administration and customer service, this apprenticeship opportunity is perfect for you! In this role, youll work towards your Level 3 Data Essentials Apprenticeship, delivered by our more »

Nottingham Job Type: Full-Time Permanent The Role: To provide end-user 1st line Technical support in accordance with the achievement of all applicable Service Levels and Customer Satisfaction scores. Duties: Provide technical support to the MTVH business customers via telephone and instant chat, logging all tickets within … ServiceNow. Provide high levels of customer service and manage expectations on each and every contact, ensuring that our users are satisfied with their experience. Take ownership of user Incidents and/or Service Requests, prioritize them based on an impact assessment and if applicable, resolve them within … the agreed Service Levels. Analyse user Incidents and Requests quickly & effectively to either resolve tickets or triage them onwards to other teams to ensure swift resolution. Log, process and escalate more complex tickets to third-party providers, retaining ownership of these tickets and escalating where necessary. Provide technical administration more »

develop with the business. This is a critical role supporting the front-line Sales Team by assisting in the design, costing and preparation of customer quotations, working with both the Sales and Technical team to ensure our proposals meet the customer requirements competitively. As well as supporting proposals … where necessary. The ideal Candidate: The ideal candidate will be able to demonstrate the following competences: Responsibility Collaborate with the team to deliver excellent customer service at all times. Manage the on-vehicle Sales Order Processing (SOP) inbox, check system designs and BOMs, populate and issue Workshop Request … of orders. Generate completion paperwork. Support the Head of On-Vehicle Sales, Key Account Managers and Business Development Managers, by designing, costing and creating customer proposals for their managed and target customer accounts. Serve as the first point of contact for clients seeking service advise or technical more »

Were looking for an experienced and ambitious Service Manager to work at our Nottingham Motorstore. Hours Full time, Monday Friday 8am 5:30pm (30 minuteslunch). Alternate Saturday shift, depending on branch opening hours. About the role As a Service Manager for Arnold Clark, you will have full … responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. As well as managing and coaching staff, setting goals and objectives, and making sure youre compliant with policies and procedures, youll ensure the daily smooth running … This role would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude. Day-to-day duties Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved. Making sure all the servicing work that takes more »

of delivery to customers and the reverse logistics process. Key duties and responsibilities are: Acting as the first point of contact for customers Providing customer assistance in the return of faulty and non-faulty goods. Keeping our customer up to date on the latest tracking/delivery information. … Liaise with our courier partners to provide swift resolutions to escalations from our internal teams and customers. Make decisions around re-shipping orders to customer in the event of a delivery failure. Ensuring special ‘rollout’ projects are monitored and deliveries are made on time. Rectifying deliveries that are already … the logistics network. Raise insurance claims with the carriers and track the claim through to completion. Checking courier invoices for completeness and accuracy. Issuing customer credits and returning stock back to our inventory system. Cover for other team members as appropriate. Skills, knowledge and experience: Use of computerised inventory more »

About the role Reporting to our Head of Enterprise Sales, the Sales Development Representative is primarily responsible for connecting with our large existing customer base as well as new potential targets to generate and build a sales pipeline of opportunities Key duties and responsibilities are : We are seeking a … warm customers, who have a purchase history from the previous 12-24 months. You will also be responsible for: Connecting with our large existing customer base and new potential targets to generate and build a sales pipeline of opportunities that can be progressed through the team structure to be … individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment. We truly believe our commitment to people, sustainability, and more »

play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a TechnicalSupport Engineer, to support the Service Desk team with exceptional customer service and … whilst providing expert first line support to our customers. This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our swarm approach to resolving incidents, you will get the chance to learn new … technologies and skills to drive your career forward. Have you got service desk and/or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts? What will you be more »

the Microsoft Power Platform to deliver solutions.You will gain experience of configuring the platform and develop code (in C#, Typescript and ReactJS),to meet customer requirements. You will be involved in supporting customer solutions. Role Monitoring the support queue and investigating any customer issues Configuring the Microsoft … Platform Writing code to meet customer requirement. Talking to customers and gathering customer requirements Training BSc (Hons) Digital and Technology Solutions (Software Engineering) Day Release Study at Nottingham Trent University at NTU Clifton campus We hope after you have completed your apprenticeship, you will stay working with Vigence … Closing Date Saturday, 18th May 2024 Start Date Sunday, 1st September 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE or equivalent, grade more »

to be part of the Assistive Technology (AT) Team providing a 24/7 high quality and professional assistive technology and out of hours service to private customers and through corporate contracts. To receive calls from Nottingham on Call (NoC) customers and based on the information received, determine the … appropriate response in accordance with procedures and instructions. About You The ideal candidate will have: Experience of delivering service to vulnerable groups within the community and an understanding of services available Self-Motivation and able to work with minimum supervision Empathy and Sensitivity towards meeting the needs and aspirations … and we encourage you to apply as soon as possible. If you have any technical issues when completing your application, please contact our Employee Service Centre:? https://emss.freshdesk.com/support/home By applying to this job, you agree to our? Terms & Conditions. Keywords: vulnerable, tenants, support more »

Field-Based Forklift Service Engineer Location: Nottingham and surrounding areas Are you a skilled and experienced Field-Based Forklift Service Engineer with a passion for engineering? Join Jungheinrich, a global leader in material handling equipment and solutions. We are currently looking for a Field-Based Forklift Service … on a variety of Jungheinrich equipment Carrying out a range of diagnostics Ensure strict adherence to health and safety regulations a Maintain documentation of service activities, including reports on repairs, inspections, and preventive maintenance. Communicate with customers on-site ensure a high level of customer satisfaction. Qualifications and … a Mechanical or electrical engineering role Experience with diagnostics Full UK Drivers Licence Excellent problem-solving skills and attention to detail. Effective communication and customer service skills. Ability to work independently and manage time effectively while in the field. Benefits: 25 days holidays, plus 8 bank holidays Stakeholder more »

managed services provider that specialises in delivering innovative solutions to help organisations optimise infrastructure. With a strong commitment to excellence and a focus on customer satisfaction, they pride themselves on creating a dynamic and inclusive workplace. As they continue to grow, they are seeking passionate individuals to join their … Apprenticeship , delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Monitoring and managing the unassigned workload with the Service Desk Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish … customers Providing exceptional customer service and managing customer experience throughout incident and request lifecycle. Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales. Working on specific IT projects for customers as directed by the Management team. EG assisting with more »

are TPS? TPS provides independent garages and body shops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … influential in driving tooling and diagnostic sales across our TPS network. This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs … and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for tooling and diagnostic sales. Monitor progress against more »

James Adams is seeking a highly motivated and customer-focused Desktop Support Technician to join my clients growing IT team. You will be responsible for providing Desktop support to our internal users, resolving technical issues, and ensuring a smooth user experience. This is a permanent position working onsite in … user accounts, laptops (including set-up, deployment, and decommissioning), and mobile devices. Manage user access and permissions through Entra ID and Intune administration. Utilize Service Now to effectively log, track, and resolve user tickets and manage IT assets. Collaborate with the Cybersecurity team on security incidents, demonstrating familiarity with … Azure (familiarity is a plus). A strong understanding of laptop hardware and software configuration. Knowledge of Entra ID and Intune administration. Proficiency with Service Now for ticketing and asset management. Basic understanding of cybersecurity concepts and familiarity with security tools like Crowdstrike and Zscaler preferred. Experience with Ubiquiti more »

your mental wellbeing approved by the NHS My Eva – an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including – Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for … to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End … forward change at Buzz’s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven more »

Loans and work experience opportunities for adults and young people. As the ICT Co-ordinator your duties will include; Providing a quality ICT support service to both learners and staff Maintaining and developing the organisations website, hardware, software, network, and other computing equipment. Providing personal user support and help … desk service to all users, at various levels Maintaining the company intranet and update as and when required using SQL, HTML and ASP Monitoring the systems performance and undertake maintenance and upgrades that are required. Ensuring that the IT function is GDPR compliant Maintaining regularly audit and update all … you MUST have the following: Recent and relevant experience in a 1st/2 nd/3 rd Line ICT Support role with excellent customer service skills Experience of Microsoft Server and Office 365 Advanced knowledge of Microsoft Operating Systems and common applications (particularly Microsoft Word, Excel, Access more »

cover all activity across the Trust. Due to the high efficiencies required of the Department, the post holder must have a high standard of customer service skill and ICT capability. This is a Fixed Term Contract/Secondment post for 12 months. Main duties of the job The … works closely as a team, most closely supported by the Security and Car Parking Management Team, and supports the provision of a comprehensive administrative service for the Estates and Facilities Directorate on behalf of the wider NUH. This vacancy would be well suited to someone who is enthusiastic in … with NHS service. Job description Job responsibilities Working as part of a team, the post holder will support the provision of a comprehensive administrative service for the Estates and Facilities Directorate on behalf of the wider NUH. The office provides the day to day management and running of the more »

/EPOS), front and back of house solutions and technology to help customers and colleagues. All of this wrapped up in our dedication for customer service and satisfaction. more »

maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists more »

who has qualifications and experience as a HGV Technician Candidate: - Must be a qualified HGV Technician or Plant Fitter - Should possess excellent communication and customer service skills - Shall be a well-rounded team player with the ability to work on own initiative - Can demonstrate a clear career history … adults and up to 4 children Benefits following successful probation pass: - Annual leave rising to 28 days plus bank holidays with length of service - Salary review based on probationary performance - Life assurance - Buy and sell annual leave days - Opportunity to attend courses such as tail lift and FLT training more »

maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists more »

Access to HealthShield Your role will include… Working closely with the Education Sales team, acting as a key point of contact for their existing customer base. Develop strong relationships with customers and respond to incoming enquiries , qualifying leads , creating quotes , and processing orders . Communicating with relevant internal & external … is accurately recorded. Submit preferential pricing requests with the internal procurement team, or where necessary directly with suppliers. Previous experience and skills… Previous B2B customer service via telephone/email is essential. Previous experience using CRM systems and/or order management systems is highly desired. Experience working more »

such, our panel technicians assume responsibility to provide and share their expertise throughout the site, while identifying opportunities to improve our processes and the service we provide to our customers Qualifications Desirable qualifications and experience: ATA accreditation Very high standard of work Who are Solus and what can they … employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a more »

The Job Holder is directly accountable for ensuring all Materials Handling Equipment and facilities achieve availability expectations to aid the warehouse deliver the optimum service at the optimum cost To use expertise, experience and professionalism to make strong well informed decisions to prioritise tasks, always striving to ensure customer … Work will be within the guidelines and constraints of all company, legislative and safety criteria Continue to drive the warehouse on our No1 for Customer Care journey Ensuring all Preventive Maintenance, Inspections & repairs are completed within set deadlines Ensure world class standards in the warehouse (Security, Health and Safety … Regulatory compliance & Housekeeping) Development of strong relationships with key stakeholders to ensure service is meeting expectations and ensuring the engineering team is providing world class standards of service to our customers Ensures the completion of accurate shift/breakdown reports. Raise CI initiatives to improve equipment availability What more »

Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post. Engage with digital models of service delivery and support the implementation of digital working methods. Training Level 3 Business Administration apprenticeship standard, including Functional Skills if required. Tech cert : This … area we offer a wide range of services across the district including housing repairs, parks and green spaces, neighbourhood wardens, environmental health, planning and customer services to name just a few. We are located near to the M1 and most of our sites are on a bus route or more »